2003 Toyota Highlander

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2011· ENGINE AND ENGINE COOLING

  THE ENGINE ON THIS VEHICLE REQUIRED A COMPLETE REBUILD, AT A COST OF OVER $5000 DUE TO OIL LEAKING INTO THE ENGINE AND FOULING THE COMPONENTS. IN THE MONTHS LEADING UP TO THE COMPLETE ENGINE FAILURE, THE VEHICLE STALLED REPEATEDLY ON BOTH CITY ROADS AND HIGHWAYS, CREATING A DANGEROUS SITUATION SEVERAL TIMES. WHENEVER THE OIL WAS CHANGED, THE PROBLEM BECAME WORSE AND THE VEHICLE WOULD USE UP TO 4 QUARTS OF OIL PER WEEK FOR SEVERAL WEEKS. I CONTACTED TOYOTA'S CORPORATE OFFICE BY LETTER AND PHONE AND WAS TOLD THAT NO DEFECT EXISTED. TOYOTA IS CURRENTLY RECALLING EARLIER MODELS OF THIS VEHICLE FOR THE SAME PROBLEM. THE VEHICLE WAS EMITTING WHITE SMOKE FROM THE TAILPIPE FOR SEVERAL MONTHS BEFORE THE ENGINE FAILED. EVENTUALLY, IT WOULD ONLY SUSTAIN A SPEED OF 30 MPH. THE VEHICLE WAS CHECKED BY THREE MECHANICS WHO ALL FOUND THE SAME PROBLEM. THIS VEHICLE IS USED TO TRANSPORT A HANDICAPPED PERSON, AND WAS ALSO USED TO TRANSPORT CHILDREN FREQUENTLY. IN ORDER TO SAVE THE MONEY FOR THE REPAIRS, WHICH I HAD TO MAKE BECAUSE I AM STILL MAKING PAYMENTS ON THE LOAN FOR THIS CAR, I HAD TO PURCHASE A VERY OLD AND INEXPENSIVE CAR TO GET TO WORK. THE TOYOTA SAT PARKED FOR 9 MONTHS BEFORE IT COULD BE FIXED. HAD I NOT BEEN ABLE TO BUY THIS SECOND CAR, I WOULD HAVE LOST MY JOB. I COULD NOT PUT MY DAUGHTER'S WHEELCHAIR IN THE OTHER CAR. SHE IS ABLE TO WALK ONLY FOR SHORT DISTANCES. THIS CREATED A SEVERE HARDSHIP AND ALSO CONTRIBUTED TO HER DEVELOPING A FOOT WOUND AND INFECTION OF THE BONE IN HER FOOT. THIS MEDICAL ISSUE REQUIRED 3 SURGERIES AND 5 HOSPITALIZATIONS, PLUS OVER 6 MONTHS OF IV ANTIBIOTIC THERAPY. I NARROWLY AVOIDED SEVERAL ACCIDENTS WHEN THE CAR STALLED IN TRAFFIC. IF I WAS NOT SUCH AN EXPERIENCED DRIVER, IT IS HIGHLY LIKELY THAT A SERIOUS ACCIDENT WOULD HAVE OCCURRED. *KB

• 12/30/2010· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 55 MPH THE CHECK ENGINE, ASC, AND TRACTION CONTROL LIGHTS BEGAN ILLUMINATING ON THE DASHBOARD. THE VEHICLE BEGAN TO LOSE CONTROL AND THE WHEELS WOULD SPIN UNCONTROLLABLY WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE BECAUSE THE CHECK ENGINE LIGHT WAS NO LONGER ILLUMINATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE OXYGEN SENSORS FAILED. THE OXYGEN SENSORS WERE REPLACED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. AFTER EACH FAILURE THE OXYGEN SENSORS WERE REPLACED AGAIN. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 55,000.

• 12/29/2003· ENGINE AND ENGINE COOLING

  TWO MONTHS AFTER BUYING MY NEW 2003 HIGHLANDER IT DEVELOPED A LOUD TICKING IN THE ENGINE. TOYOTA TOLD ME THAT THIS WAS COMMON AFTER 3000 MILES OR SO BUT THAT THERE WAS NOTHING WRONG WITH IT, NOR COULD IT BE FIXED. I THINK THIS SIGNIFICANTLY REDUCES THE VALUE OF THE VEHICLE SINCE I HAVE HAD PASSENGERS ASK ME WHAT WAS WRONG WITH MY CAR.*AK

• 12/28/2012· ENGINE

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE TEMPERATURE GAUGE INCREASED HOWEVER, THE CONTACT DID NOT SEE ANY SMOKE OR STEAM COMING FROM UNDER THE HOOD. THE CONTACT ALLOWED THE VEHICLE TO COOL BEFORE RESUMING OPERATION. THE VEHICLE WAS TOWED TO A MECHANIC FOR INSPECTION WHERE THEY ADVISED THAT THE ENGINE BOLTS WERE STRIPPED. THE CONTACT WAS ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY COULD NOT PROVIDED ANY ASSISTANCE. THE FAILURE MILEAGE WAS 145,000.

• 12/22/2009· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE BEGAN TO OVERHEAT. HE PULLED TO THE SIDE OF THE ROAD, AND THE VEHICLE WAS RESTARTED TO RESUME OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE REAR HEAD BOLTS AND A BLOWN HEAD GASKET WERE STRIPPED. ALSO THE CYLINDER HEAD GASKET WAS REPLACED. THE TOTAL COST OF THE SERVICE REPAIR WAS $1,972. THE FAILURE MILEAGE WAS 120,047. THE VIN WAS UNAVAILABLE. UPDATED 05/06/10. *LJ

• 12/20/2013· ENGINE

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE ENGINE RELEASED A PINK FLUID AS A GURGLING NOISE EMITTED FROM THE STEERING WHEEL COLUMN. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC FOR INSPECTION, WHO FOUND THAT THE ENGINE CYLINDER, BOLT HEAD AND THE THREAD WERE STRIPPED FROM THE CYLINDER BLOCK DUE TO DEFECTIVE MATERIAL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 99,900 AND THE CURRENT MILEAGE WAS 111,500. UPDATED 6/17/14*CN THE ENGINE BLOCK AND VALVE WERE REPLACED. UPDATED 07/03/14

• 12/18/2016· AIR BAGS,STRUCTURECrash

  DURING A WRECK AIRBAGS DID NOT DEPLOY WHEN I HIT AN UNMARKED UTILITY POLE IN THE ROADWAY OF A PARKING LOT EXIT.

• 12/11/2007· VISIBILITY

  HEATER CONTROL UNIT MALFUNCTION. HEAT TO COLD SWITCH STOPS WORKING, DEALER STATES THAT THE WHOLE HEATER CONTROL UNIT HAS TO BE REPLACE. AFTER EXTENSIVE SEARCHING, I HAVE FOUND THAT THE PROBLEM IS WHEN A NUT BECOMES LOSE HOLDING THE CONTROL KNOB, IT SHAKES AND THE WIRES BREAK OF MAKE THE UNIT STOP WORKING. *TR

• 12/10/2008· FUEL SYSTEM, GASOLINE

  VEHICLE WHICH WAS OUT OF WARRANTY WAS PARKED IN DRIVEWAY AND WAS OBSERVED DURING EARLY MORNING HOURS TO BE LEAKING FUEL FROM THE BOTTOM OF THE FUEL TANK. VEHICLE WAS TOWED TO THE DEALER WHO REPORTED THAT THE ROLL-OVER BALL (SAFETY FEATURE IN A ROLL-OVER CRASH) HAD ACTIVATED AND HAD FLOATED TO THE TOP OF THE FUEL FILLER NECK FORCING FUEL INTO THE CHARCOAL CANISTER. THE FUEL TANK HAD BEEN FILLED SEVERAL DAYS PREVIOUSLY. DEALER ESTIMATED REPAIRS TO BE $1500 FOR A NEW TANK, CANISTER, AND OTHER PARTS. FORTUNATELY, THE DISTRICT REP FOR TOYOTA INTERVENED AND PAID FOR ALL PARTS AND HALF OF LABOR AT WARRANTY RATES. VEHICLE OWNER WAS RESPONSIBLE FOR ONLY $248.50. *TR

• 12/09/2010· SERVICE BRAKES, HYDRAULIC,WHEELS

  2003 TOYOTA HIGHLANDER 4.0 HAVE HAD SERIOUS PROBLEMS WITH THE BRAKES ON THIS VEHICLE SINCE I PURCHASED IT DUE TO TOYOTA ORIGINALLY INSTALLING BRAKES THAT ARE TOO SMALL FOR THE SIZE OF THIS VEHICLE. TRYING TO GET IT TO A STOP IS A PROBLEM AND THE BRAKES FAIL ALOT AS WELL AS THE FACT THAT THEY DESTROY THE OEM ROTORS AND PADS AND I HAVE REPLACED THE PADS SEVERAL TIMES AS WELL AS HAD THE ROTORS TURNED TWICE AND NOW NEED TO REPLACE ALL 4 ROTORS AND PADS DUE TO THIS SOMETHING REALLY NEEDS TO BE DONE TO FIX THIS ISSUE PER TOYOTA. *TR

• 12/09/2010· VISIBILITY

  2003 TOYOTA HIGHLANDER 4.0 SUN VISOR ON DRIVERS SIDE FALLS DOWN ON ITS OWN AND WILL NOT STAY WHERE YOU PUT IT, WHEN I ATTEMPT TO PUSH IS MORE TOWARDS THE WINDSHIELD IT FALLS BACK DOWN WHEN I ATTEMPT TO PUT IT UP IN ITS NORMAL POSITION IT FALLS BACK DOWN AND HAS A TENDENCY TO OBSCURE ONES VISION WHILE DRIVING AND THERE IS NO RECALL ON THIS ISSUE ALTHOUGH IT SEEMS MANY HERE HAVE THE SAME PROBLEM WITH THIS AND ALL THE THINGS I AM HAVING ISSUES WITH. *TR

• 12/09/2010· ENGINE AND ENGINE COOLING,VISIBILITY

  2003 TOYOTA HIGHLANDER 4.0 HEATER HAS GONE OUT IN THIS VEHICLE AND ONLY THE A/C NOW WORKS THIS HAPPENED RIGHT AFTER THE PURCHASE OF THIS VEHICLE AND THE COST TO FIX THIS IS VERY HIGH AND SHOULD BE DEALT WITH PER TOYOTA SINCE IT SEEMS ALOT OF OTHERS ARE ALSO HAVING THE PROBLEM DUE TO A FAULTY KNOB BECOMING LOOSE AND BREAKING A TINY WIRE. *TR

• 12/09/2010· STRUCTURE

  2003 TOYOTA HIGHLANDER 4.0 LOUD VIBRATING NOISE WHEN EITHER BACK WINDOW IS ROLLED DOWN ROLLING DOWN FRONT WINDOW SLIGHTLY HELPS ALLEVIATE THE NOISE BUT IT IS STILL DEAFENING TO EVERYONE IN THE VEHICLE. DESIGN FLAW. *TR

• 12/08/2011· SEAT BELTS

  UNUSUAL FRAYING OF DRIVERS SEAT BELT DUE TO DESIGN PROBLEM WITH STITCHING OF BELT MATERIAL. BEGAN TO UNRAVEL AND RUN ALONGSIDE APPROX 18" OF BELT LENGTH. THIS CAUSED BELT TO BIND AND SNAG ON BUCKLE FURTHER EXACERBATING PROBLEM. THIS OCCURRED DURING ROUTINE USE AND IS A COMMON PROBLEM ON THIS MODEL. TOYOTA DOES NOT WARRANTY SAFETY RESTRAINT DEVICES FOR THE LIFE OF THE VEHICLE LIKE OTHER SIMILAR MAJOR MANUFACTURERS (NISSAN, HONDA, MAZDA, ETC) AND DEALERSHIP STATED THAT THEIR WARRANTY WAS GOOD FOR 5 YR/60,000 MILES. THOUGH THE VEHICLE HAS LESS THAN 60,000 MILES, IT IS >5 YEARS AND THEREFORE NOT COVERED. TOYOTA CORPORATE DOES NOT SEEM CONCERNED ABOUT RECENT GLARING SAFETY CONCERNS RESULTING IN CONSUMER DEATHS (STICKING WOT ACCELERATORS, FAILING BRAKES, ETC) AND IS UNWILLING TO COVER ANY PORTION OF THE ESTIMATED $450 REPAIR. I WOULD LIKE TO DOCUMENT THIS DEFECT WHICH IS EXTENSIVELY REPORTED ON THE INTERNET BY OTHER CONSUMERS IN HOPES THAT TOYOTA COULD BE FORCED TO CORRECT THIS SERIOUS SAFETY ISSUE BEFORE MORE DEATHS OCCUR. *TR

• 12/08/2005· TIRES

  I HAVE ORIGINAL EQUIPMENT TOYO TRANSPATH-A11 TIRES ON MY 2003 HIGHLANDER. I HAVE 15000 MILES AND THE TIRES ARE WORN OUT. THE MAINTENANCE IS COMPLETE AND THE LOCAL TOYOTA DEALERSHIP INSPECTED ALIGNMENT AND SUSPENSION AND AIR PRESSURE..EVERYTHING WAS GOOD. I HAVE BEEN TOLD BY SEVERAL TOYO TIRE DEALERS THAT THE EARLY WEAR IS BECAUSE THE A-11'S SHOULD NEVER HAVE BEEN ON MY TRUCK BECAUSE THEY ARE PASSENGER TIRES, NOT SUV TIRES. TOYO STATES THAT THE TOYOTA HIGHLANDER IS CLASSIFIED AS A PASSENGER CAR AND NOT A SUV, THEREFORE TOYOTA SPECS A PASSENGER TIRE FOR THE HIGHLANDER. THERE IS A LOOPHOLE HERE THAT IS ALLOWING TOYOTA TO SPEC A TIRE THAT WILL WEAR OUT QUICKLY ON THE HIGHLANDER. *NM

• 12/02/2003· EQUIPMENT,CHILD SEAT

  OWNERS MANUAL INSTRUCTIONS STATE THAT CONSUMER CAN PLACE A CHILD INTO THE CONVERTIBLE CHILD SEAT, FACING FORWARD FROM 20-30 LBS, UNDER A YEAR OLD. THROUGHOUT THE REMAINDER OF THE INSTRUCTIONS THE INFORMATION IS CORRECT. THE MANUFACTURER HAS BEEN INFORMED OF THE MIS PRINT.*AK *PH

• 12/01/2010· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE VEHICLE HAD A HEAD GASKET WATER LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE HEAD GASKET WAS BLOWN AND IT WOULD COST $2500 TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 126,000.

• 12/01/2003· STRUCTURE

  UNABLE TO DRIVE THE VEHICLE WITH WINDOWS ROLLED DOWN. AS NOTED IN SEVERAL OTHER COMPLAINTS THIS VEHICLE IS COMPLETELY NON-DRIVABLE WITH WINDOWS ROLLED DOWN. THIS FACT IS NEVER MENTIONED TO ANY CUSTOMERS AT THE TIME OF PURCHASE. I FEEL THAT IF ANYONE BUYING A VEHICLE FOR MORE THAN 30K SHOULD HAVE ACCESS TO ANY SUCH DESIGN FLAW. EVEN WHEN ASKING THE DEALER, LATER ON, THE RESPONSE WAS THAT THIS IS A DESIGN PROBLEM. TOYOTA NEEDS TO CAREFULLY LOOK INTO THIS AS WITH WINDOWS ROLLED DOWN ON FREEWAY SPEEDS, IT CREATES ALMOST A LOW PRESSURE ENV WITHIN THE VEHICLE WITH EAR-ACHES FOR ALL PASSENGERS.*AK

• 11/30/2009· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING 45 MPH THE ACCELERATOR PEDAL BECAME STUCK. HE DOWN-SHIFTED , THEN SHIFTED THE VEHICLE INTO NEUTRAL, AND THEN APPLIED THE BRAKES. HE WAS ABLE TO STOP THE VEHICLE. DURING THE FAILURE, THE FLOOR MAT WAS NOT UNDER THE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE THROTTLE WAS OPEN, WHICH COULD AFFECT THE SPEED. HOWEVER THE DEALER COULD NOT DUPLICATE THE PROBLEM OR LOCATE ANY DIAGNOSTIC ERROR CODES.. THE FAILURE MILEAGE WAS 82,467.

• 11/25/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

  DRIVER SIDE REAR BRAKE LIGHTS WILL NOT ILLUMINATE EVEN WHEN YOU DEPRESS YOUR BRAKES EVEN AFTER YOU REPLACE BULB AND LIGHT SOCKET. RIGHT SIDE REAR IS OK. I HAVE LOOKED ONLINE AND IT APPEARS OTHER 2003-2006 HIGHLANDERS ARE HAVING SIMILAR ISSUES. SOME ON RIGHT SIDE AND OTHERS ON LEFT LIKE MYSELF. *TR

• 11/25/2014· ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

  DRIVER SIDE REAR BRAKES WILL NOT ILLUMINATE AFTER YOU DEPRESS YOUR BRAKES. REPLACED BULB AND SOCKET THAT HOUSES BULB AND WILL NOT WORK. CHECK ONLINE FOR SIMILAR ISSUES AND READ REPORTS OF 2002-2006 HIGHLANDERS HAVING EITHER LEFT OR RIGHT SIDE REAR NOT WORKING. *TR

• 11/24/2010· SUSPENSION

  TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A DRUMMING NOISE FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THERE WAS A LEAK IN THE VACUUM HOSE. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, THE FAILURE OCCURRED AGAIN. ANOTHER DEALER STATED THAT THE TIRES WERE WORN. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS AWAITING A RETURN CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

• 11/24/2007· POWER TRAIN

  AFTER ONLY 64,000 MILES, THE TRANSMISSION ON MY 2003 TOYOTA HIGHLANDER STARTED SKIPPING. WHEN I ACCELERATED, THE CAR WOULD JUMP/SKIP. THIS COULD HAVE EASILY CAUSED A WRECK. *TR

• 11/18/2013· VEHICLE SPEED CONTROL,SERVICE BRAKESCrash

  GRANDMOTHER WAS LEAVING AND DROVE THROUGH A CLOSED WROUGHT IRON GATE THAT WAS OVER 10' TALL AND 16' WIDE. CONTINUED ACCELERATING THROUGH A PARKING LOT ACROSS THE STREET, DROVE OVER A LARGE DECORATIVE BOULDERS AND CAME TO HALT AFTER CRASHING INTO A NEIGHBORS FENCE. SHE SAID THAT SHE ATTEMPTED TO STOP IN FRONT OF HER GATE TO OPEN IT BUT THE BREAKS WOULD NOT WORK AND THE CAR KEPT ACCELERATING. THANKFULLY IT ENDED HOW IT DID LEAVING HER WITH MINOR INJURIES. IT IS ALSO DISGUSTING KNOWING THAT IT COULD HAVE BEEN MUCH WORSE AND IF A CAR DEFECT IS THE REASON NOTHING WILL BE DONE UNTIL DEATHS BEGIN TO OCCUR. *TR

• 11/17/2010· ENGINE AND ENGINE COOLING

  MY 2003 TOYOTA HIGHLANDER'S TEMP GAUGE STARTED GOING TOWARD THE H WHILE DRIVING ABOUT 30 MPH. I TURNED THE HEAT ON IN THE CAR AND THAT MADE THE GAUGE GO BACK DOWN TO NORMAL. I TOOK THE CAR TO A TOYOTA DEALERSHIP WHERE I WAS TOLD MY HEAD GASKET WAS BLOWN AND I NEEDED A NEW ENGINE FOR ABOUT $8000! I TOOK THE CAR TO AN INDEPENDENT MECHANIC THAT TOLD ME THE ENGINE ITSELF WAS FINE BUT 3 BOLTS ON THE HEAD GASKET WERE STRIPPED. THE REPAIR IS COSTING AN APPROXIMATE $2500 TO RETAP THE HOLES AND USE DIFFERENT BOLTS. I HAD DONE SOME RESEARCH AND I FOUND OUT THAT THIS IS A KNOWN PROBLEM WITH THE 2003 HIGHLANDERS AND TOYOTA IS NOT DOING ANYTHING ABOUT IT (I HAVE THE WEBSITE INFO AND COMPLAINTS IF NEEDED). MANY PEOPLE WHO HAVE PURCHASED THIS YEAR/MAKE/MODEL HAVE SPENT THOUSANDS OF DOLLARS REPAIRING THIS DEFECT THAT TOYOTA KNOWS ABOUT BUT WILL NOT TAKE CARE OF. I CALLED TOYOTA NATIONAL CUSTOMER SERVICE AND THEY GAVE ME THIS WEBSITE INFORMATION TO FILE A COMPLAINT (I HAVE A CLAIM NUMBER IF YOU NEED IT). I AM VERY UPSET, ACTUALLY OUTRAGED, THAT HERE WE ARE AGAIN FINDING OUT THAT TOYOTA HAS MORE ISSUES WITH THEIR VEHICLES AND WON'T DO ANYTHING ABOUT IT. I BOUGHT THIS CAR BECAUSE I THOUGHT TOYOTAS WERE RELIABLE. PLEASE DO SOMETHING ABOUT THIS AND HELP ALL OF US WHO BOUGHT THE 2003 HIGHLANDERS RECOVER THE MONEY WE HAVE SPENT ON REPAIRS TO AN OBVIOUS MANUFACTURER'S DEFECTIVE PART USAGE. THANK YOU! *TR

• 11/11/2020· UNKNOWN OR OTHER

  PASSENGER WINDOW HAS HAD TO BE FIXED MULTIPLE TIMES. COMES OFF THE TRACK AND WILL NOT CLOSE. HAVE HAD INTERIOR DAMAGE BECAUSE OF IT

• 11/10/2004· VISIBILITY

  AUTOMATIC WINDOW LOCK MECHANISM CONTINUED TO GO UP AND DOWN WITH A SINGLE TOUCH. THIS ONLY HAPPENED ON THE DRIVER'S SIDE. CONSUMER TOOK VEHICLE TO THE DEALER, BUT THE DEALER STATED THERE WAS NOTHING THEY COULD DO, AND FOR THE CONSUMER TO CALL TOYOTA. CONSUMERS MAIN CONCERN WAS THAT A CHILD COULD GET STRANGLED TO DEATH IF UNSUPERVISED. *AK

• 11/08/2011· ENGINE AND ENGINE COOLING

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HEAD BOLT DETACHED FROM THE ENGINE BLOCK WHILE DRIVING 65 MPH. THE VEHICLE BEGAN RUNNING HOT AND WATER WAS LEAKING FROM THE BACK OF THE ENGINE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INSPECTED THE VEHICLE AND ADVISED THAT THE HEAD BOLT WAS STRIPPED FROM THE ENGINE BLOCK. THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT YET TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.

• 11/05/2007· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. TWO TO THREE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE ENGINE. TOYOTA REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 50,000 AND FAILURE MILEAGE WAS 40,000.

• 11/04/2009· VEHICLE SPEED CONTROL

  THROTTLE STUCK OPEN AND CONTINUED TO ACCELERATE ON MY 2003 TOYOTA HIGHLANDER LIMITED WHILE DRIVING NORTH ON RT 4 IN CALVERT COUNTY, MD. IT WAS NECESSARY TO WEAVE IN AND OUT OF TRAFFIC UNTIL I COULD SAFELY GET OFF ROAD. HAD VEHICLE TOWED TO NEAREST GARAGE. MECHANIC BLAMED THROTTLE BODY ASSEMBLY AND CLEANED. DROVE VEHICLE HOME WITHOUT INCIDENT. THROTTLE AGAIN STUCK OPEN NEXT TIME I STARTED VEHICLE AND BEGAN TO DRIVE AWAY FROM HOUSE. I HAD THE TOWED VEHICLE TO BAYSIDE TOYOTA, PRINCE FREDERICK, MD WITH THROTTLE STILL STUCK OPEN FOR THEM TO SEE WHAT WAS OCCURRING. SERVICE MANAGER SAID IT WAS NECESSARY TO REPLACE THROTTLE BODY ASSEMBLY WHICH WAS BAD. REPLACED TO THE TUNE OF $1,668.74. SERVICE MANAGER, WHO SUGGESTED MY FLOOR MAT MAY HAVE PUSHED DOWN THROTTLE BEFORE TOW TRUCK ARRIVED, SAID I WAS LUCKY TO GET THE CAR TO THE GARAGE SINCE THE WORN THROTTLE BODY ASSEMBLY MADE DRIVING DANGEROUS. I SENT A LETTER TO TOYOTA MOTOR SALES USA, INC, TORRANCE, CA ON 07/10/2009, AND EXPLAINED THE INCIDENT, THE POSSIBLE DANGEROUS RESULTS, AND THE HIGH COST OF REPAIR. TOYOTA RESPONDED WITH AN ACKNOWLEDGMENT DATED 07/25/2009, AND SAID I COULD CALL THEIR OFFICE IF INTERESTED IN DISCUSSING INCIDENT. I CALLED AND THEIR REPRESENTATIVE SAID THEY HAD NO RECORD OF SIMILAR INCIDENTS, AND THE VEHICLE HAD TO MANY YEARS AND MILES FOR A WARRANTY CONSIDERATION OF A CREDIT ON THE NEW THROTTLE BODY ASSEMBLY. I DON'T KNOW IF THIS CONVERSATION RESULTED IN A RECORD BEING MADE SINCE I RECEIVED A DUPLICATE OF THE 07/25/2009 ACKNOWLEDGEMENT LETTER IN 09/2009. UNFORTUNATELY, I WAS UNAWARE OF THE THROTTLE BODY ASSEMBLY BEING A PROBLEM IN TOYOTA VEHICLES PRIOR TO THE REPAIR, AND I DID NOT REQUEST THE OLD PART BE RETURNED TO ME. I DO HAVE MY COPY OF CORRESPONDENCE TO TOYOTA AND THEIR ACKNOWLEDGMENT OF RECEIPT. *TR UPDATED 06/14/10. *JB

• 11/03/2011· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE PARKED, THE CONTACT NOTICED THAT THE DRIVER SIDE BRAKE LIGHT WOULD NOT FUNCTION WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE CONSUMER STATED THE DRIVER SIDE BRAKE LIGHT BULBS INTERMITTENTLY FAILED. UPDATED 12/12/11

• 11/03/2010· ENGINE AND ENGINE COOLING

  2003 TOYOTA HIGHLANDER WITH 110,000 MILES STARTED TO OVERHEAT AND LOSE COOLANT. TOOK IT TO DEALERSHIP AND LEARNED THAT THE CYLINDER HEAD BOLTS HAD COME LOOSE DUE TO THE HOLES IN THE BLOCK BEING STRIPPED. TOYOTA ESTIMATED $3000 TO TAKE THE BLOCK OUT TO A MACHINIST TO BORE NEW HOLES, BUT IF THAT DIDN'T WORK IT WOULD COST $6000 TO REPLACE THE BLOCK. I THEN TOOK THE CAR TO A PRIVATE MECHANIC WHO SAID IT WOULD COST $9600 TO TAKE OUT THE BLOCK AND SEND TO MACHINIST OR BUY A RE-MANUFACTURED ENGINE FOR $8200. THE PRIVATE MECHANIC STATED THIS PROBLEM IS DUE TO FAULTY MANUFACTURING OF THE ENGINE AND ALSO STATED THAT HE SEES THIS PROBLEM ALL THE TIME IN THESE TYPES OF VEHICLES. ON THE INTERNET I HAVE FOUND CONSUMERS SHARING THE SAME STORIES ABOUT SIMILAR VEHICLES BY TOYOTA WITH SIMILAR ENGINES THAT HAVE THE SAME PROBLEM; SOME ONLY LASTING 70,000 MILES. I PUT IN A CALL WITH TOYOTA HEADQUARTERS AND THEY GAVE ME A REFERENCE NUMBER IN CASE ANY RECALLS SHOULD ARISE. TOYOTA SAID THAT THERE WAS NOTHING THEY COULD DO OUT OF "GOOD FAITH" SINCE IT IS PASSED THE WARRANTY MILEAGE AND SINCE I DID NOT DO ALL MY SERVICING AT TOYOTA. I CHANGED THE OIL EVERY 3,000 MILES AND TOOK VERY GOOD CARE OF THIS VEHICLE AS IT WAS MY FIRST PURCHASE OF A NEW VEHICLE AND I THOUGHT IT WOULD LAST ME A LONG TIME. *TR

• 11/03/2010· VEHICLE SPEED CONTROLCrash

  AUTO WAS STOPPED THREE FEET FROM ANOTHER AUTO. SUDDEN NON INITIATED ACCELERATION (FULL THROTTLE) WITH DAMAGE TO OTHER VEHICLE SEVERE, MINIMAL TO HIGHLANDER. *TR

• 11/03/2010· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE AIR CONDITIONER ON SHE NOTICED HOT AIR BEGAN TO FLOW FROM THE VENTS. SHE ALSO NOTICED THAT THE TEMPERATURE GAUGE MALFUNCTIONED. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND SHUT OFF WHILE SHE ADDED COOLANT TO THE ENGINE. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE SHE WAS INFORMED THAT THERE WAS AN ENGINE LEAK AND SOME OF THE BOLTS WERE LOOSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,171. THE CURRENT MILEAGE WAS 110,000.

• 11/03/2004· VISIBILITY

  WINDSHIELD WIPERS CAME ON AND OFF. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION,MECHANIC DETERMINED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. *AK

• 11/01/2013· ENGINE

  MY 4 CYLINDER ENGINE OVERHEATED VERY QUICK, VERY HIGH, CAUSING A GASKET TO BLOW. UPON REPAIRING THE CATALYTIC CONVERTER AND GASKET, THE MECHANIC RAN INTO ANOTHER ISSUE THAT I'VE BEEN READING ABOUT HAPPENING TO OTHERS, THE THREADS ARE STRIPPED WHERE THEY HOLD THE ENGINE BLOCK. SOMETHING NEEDS TO BE DONE. THERE ARE TOO MANY PEOPLE WRITING ABOUT HAVING THIS ISSUE FOR IT BE A RARE OCCURRENCE FOR THIS TYPE OF VEHICLE. THE COSTS ARE HIGH TO FIX AND TOYOTA NEEDS TO HELP RECTIFY THE PROBLEM. *TR

• 10/31/2007· POWER TRAIN

  I HAVE A 2003 4RUNNER THAT HAS A HORRIBLE CLUNKING SOUND THAT HAPPENS AT RANDOM. THE TOYOTA DEALER HAS ATTEMPTED TO FIX IT 3 TIMES. IT WILL HAPPEN WHEN COMING TO A STOP OR STARTING FROM A STOP. IT'S VERY ANNOYING AND NOT VERY COMFORTING. IF THE DRIVESHAFT IS SLAMMING AND MAKING THIS NOISE, I CAN'T IMAGING ANYONE THINKING THAT IS VERY SAFE. THE THING COULD BREAK AT ANY MOMENT. WHO KNOWS WHAT DAMAGE THE SLAMMING DOES TO IT! TOYOTA NEEDS TO FIX THIS BEFORE SOME GETS HURT FROM IT. *TR

• 10/28/2010· ENGINE AND ENGINE COOLING

  THE COOLANT KEPT LEAKING ON MY HIGHLANDER 2003 4 CYLINDER FOR LAST FEW MONTHS. THE TEMPERATURE GAUGE ONE DAY SHOWED HEATING OF ENGINE. TOOK IT TO TOYOTA , THEY SAID IT IS BLOWN HEAD GASKET. DEMANDED $3500. *TR

• 10/27/2014· AIR BAGS

  I PURCHASED MY VEHICLE IN 2003 IN CALIFORNIA. IN 2005 I MOVED TO NORTH PORT, FLORIDA. I HAVE SEEN ON THE MEDIA THAT IF I LIVE IN A HUMID AREA, MY AIR BAGS ARE UNSAFE. I WENT TO WWW.SAFERCAR.GOV AND ENTERED MY VIN# I WAS TOLD MY CAR HAS "NO RECALLS". *TR

• 10/24/2017· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT FELT LIGHTHEADED AND CRASHED INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE LOT WHERE THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

• 10/24/2014· ELECTRICAL SYSTEM,VISIBILITY

  CLARIFICATION FROM PREVIOUS SUBMISSION (10/21/14)....... HEATING SYSTEM BLOWS COLD AIR INTERMITTENTLY WHEN THE HEAT IS ON. THE SYSTEM WAS CLEANED, WORKED WELL TO A SHORT TIME. WITHIN TWO WEEKS THE PROBLEM RETURNED. THE MECHANIC NOTED THIS WAS A COMMON PROBLEM WITH THE HEATING CONTROL PANELS OF THE EARLY MODEL TOYOTA'S. SAFETY FACTOR: THIS IS HAZARDOUS IN THE WINTER, AS THE WINDOWS BECOME FOGGY RESULTING IN THE LIMITED VISIBILITY ESPECIALLY WHILE THE VEHICLE IS IN MOTION. ? ? *TR

• 10/23/2012· ENGINE

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THERE WAS COOLANT WAS LEAKING FROM THE FIRE WALL. THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO SCHEDULE A DIAGNOSTIC TEST BUT THE CONTACT COULD NOT GET A RESPONSE. THE CONTACT THEN CALLED THE MANUFACTURER REGARDING THE FAILURE AND THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.

• 10/22/2019· ENGINE

  2003 TOYOTA HIGHLANDER 4 CYL. SERVICE BULLITON FROM THEM #310436. HEAD BOLTS COMING UNDONE INSIDE MOTOR CAUSING CATASTROPHIC FAILURE OF MOTOR. BOLTS NOT HOLDING DOWN MFGR KNOWS ABOUT THIS. WAS A MANUFACTURING PROCESS THAT DID NOT WORK. ON CARCOMPLAINTS.COM THIS IS A RAMPANT PROBLEM REPORTED. READS ALMOST LIKE A PLAY BOOK ON HOW THE MOTOR OVERHEATS AND FAILS, TOLD HEADGASKET, AFTER OPENING UP THE MOTOR IT IS FOUND THAT THE HEAD BOLTS BACKED OUT. TOYOTA IS NORMALLY A GREAT CAR. I STILL OWE MONEY ON THIS CAR AND TOYOTA IS BASICALLY NOT TAKING CARE OF THEIR CUSTOMERS AND LEAVING US OUT TO DRY. PLEASE ISSUE A RECALL ON THIS. VEHICLE WAS DRIVING AND QUICKLY OVERHEATED. THIS HAPPENED TWICE IN A SHORT DISTANCE. EASILY CAN LEAVE ONE STRANDED. NO STEAM OUT THE TAILPIPE AND WATER GUSHED OUT SIDE OF MOTOR. DEALER LEFT MOTOR APART WHEN I WENT TO PICK IT UP AFTER BEING DRAGGED ABOUT. THEY PROMISED TO FIX IT AT FIRST AS THEY DUG INTO THE MOTOR THEY BACKED OUT OF THEIR WORD.

• 10/21/2007· STRUCTURE

  BACK HATCH UNLOCKED AND FLEW OPEN ON HIGHWAY WHILE I HAD CUSTOMERS IN MY 4 RUNNER. PULLED OVER AND TRIED TO SHUT...WOULD NOT SHUT. HAVING TO DRIVE NOW WITH BACK TAILGATE TIED SHUT. EXHAUST COMES IN THROUGH BACK OF VEHICLE. HAVING REPAIRED ON 10/24 FOR A COST OF OVER $400! *TR

• 10/15/2019· AIR BAGSCrash

  HEAD ON COLLISION AIR BAGS DID NOT DEPLOY SPEEDS 25-40 MPH

• 10/10/2017· EXTERIOR LIGHTING,SEAT BELTS

  SEAT BELT ON DRIVERS SIDE IS FRAYING ON THE EDGES. SPOKE TO OTHER TOYOTA HIGHLANDER OWNERS AND THEY ARE EXPERIENCING THE SAME PROBLEM. CONTACTED THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND THEY SAID WE WOULD HAVE TO PAY FOR A NEW SEATBELT AND INSTALLATION COST. I CONTACTED A FEW OTHER MANUFACTURERS AND WAS TOLD THAT DUE TO THIS BEING A SAFETY ISSUE THEY WOULD REPLACE AT NO COST TO THE CONSUMER. THE SEATBELT IS NOT MEANT TO WEAR OUT AND THEY SAID THAT IT WAS A MANUFACTURER DEFECT THAT SHOULD BE ADDRESSED. THE SECOND ISSUE HAS TO DO WITH THE BRAKE LIGHTS. REPLACED BULBS, FUSES AND CHECKED WIRING NO PROBLEMS YET THE BRAKE LIGHT DO NOT WORK. TOYOTA'S IS AWARE OF THE ISSUE AND STATES THAT THE CONSUMER CAN PAY $400 TO HAVE IT CHECKED AND IT STILL DOES NOT WORK.

• 10/07/2003· STRUCTURE

  WITH REAR WINDOWS LOWERED A DEAFENING BUFFETING VIBRATION OCCURS FROM THE AFT CARGO COMPARTMENT. WHEN THE SPEED IS INCREASED, THE BUFFETING INCREASES TO AN UNBEARABLE LEVEL. DEALER DID NOT DISCLOSE THIS INFORMATION PRIOR TO PURCHASE. *JB

• 10/06/2010· ENGINE AND ENGINE COOLING

  2003 TOYOTA HIGHLANDER 2.4L 4-CYLINDER ENGINE, 108,000 MILES, DEVELOPED COOLANT LEAK ON THE BACK SIDE OF THE TOP OF THE ENGINE, ADJACENT TO AN INSULATOR PAD AT THE BACK OF THE ENGINE BLOCK. THE BACK 3 HEAD BOLTS WERE STRIPPED, ALLOWING COOLANT TO ALSO LEAK INTO THE ENGINE. THE TOYOTA DEALER SAYS THAT THE SHORT BLOCK OR ENTIRE ENGINE MUST BE REPLACED, WITH NO OTHER OPTION. THE HEAD HAD NEVER BEEN OFF SINCE ORIGINAL FACTORY MANUFACTURE/ASSEMBLY. BASED ON THE FREQUENCY OF IDENTICAL ENGINE FAILURES, FAULTY ASSEMBLY AND/OR DESIGN ASSURES EVENTUAL FAILURE OF THE ENGINE. *TR

• 10/05/2012· ENGINE

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE BEGAN TO OVERHEAT AND COOLANT ABNORMALLY LEAKED FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE ENGINE WOULD NEED REPLACING DUE TO THE HEAD GASKET NOT BEING ABLE TO BE REMOVED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 160,000.

• 10/03/2018· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING 20 MPH, THE VEHICLE UNINTENTIONALLY ACCELERATED AT HIGH SPEEDS WITHOUT WARNING. THE CONTACT WAS ABLE TO BRING THE VEHICLE TO A COMPLETE STOP AND TURN OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.