2003 Jeep Liberty

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2015· AIR BAGS

  I WAS SLOWING AT A LIGHT WHEN THE AIRBAG DEPLOYED. IT HIT MY STOMACH AND CHEST AND THE HORN STAYED ON. I JUMPED OUT OF MY JEEP AND THE DRIVER BEHIND ME GOT OUT TO SEE WHAT HAPPENED. THERE WAS SMOKE EVERYWHERE AND HE TOLD ME TO TURN ON THE JEEP TO MOVE IT OFF TO THE SIDE BUT I WAS TOO SCARED SO HE TURNED THE KEY TO PUT IT IN NEUTRAL AND WE PUSHED IT OFF TO THE SIDE. I WAITED OUTSIDE FOR MY HUSBAND TO COME AND THE HORN CONTINUED TO BEEP AND MY STOMACH WAS IN PAIN. I WAS ALREADY BRUISING AND MY FINGERS WERE COVERED IN BLACK POWDER...UPDATED 01/25/16 *BF.

• 12/31/2015· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

• 12/31/2004· FUEL SYSTEM, GASOLINEFire

  FUEL LINE RELEASED GASOLINE IN THE ENGINE COMPARTMENT, IN THE AREA OF THE FUEL RAIL, RESULTING IN THE TOTAL CONSUMPTION OF THE VEHICLE.

• 12/30/2008· SUSPENSION

  TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. APPROXIMATELY TWO MONTHS AFTER PURCHASING THE VEHICLE, THE CONTACT HEARD A NOISE IN THE FRONT END OF THE VEHICLE. SHE TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE BALL JOINTS WERE THE CAUSE OF THE FAILURE. SHE WAS UNSURE IF IT WAS THE UPPER OR LOWER JOINTS THAT NEEDED REPAIR. THE DEALER REPAIRED THE VEHICLE FOR FREE IN JULY OF 2006. IN JANUARY OF 2007, THE CONTACT RECEIVED A RECALL NOTICE FOR THE BALL JOINTS AND THE DEALER STATED THAT THE ISSUE WAS PREVIOUSLY REPAIRED. THREE DAYS AGO, WHILE MAKING A RIGHT TURN, THE CONTACT COULD NOT MOVE THE VEHICLE. SHE EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE WHEEL WAS TILTED OUTWARDS. THE VEHICLE WAS TOWED TO ANOTHER DEALER AND THEY STATED THAT THE UPPER BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE IS STILL AT THE DEALER. THE FAILURE MILEAGE WAS 60,000.

• 12/29/2016· SUSPENSION,AIR BAGS

  TAKATA RECALL STILL WAITING TO BE REPAIRED

• 12/29/2015· STEERING

  I WANT MY CAR INCLUDED IN RECALL J17. MY CAR SHOULD HAVE BEEN INCLUDED IN THE SAFETY RECALL "CHRYSLER RECALL NO. J17", CAMPAIGN # 09V119000 . I HAVE VERIFIED WITH CHRYSLER THAT MY CAR WAS BOTH BUILT AND SOLD IN ILLINOIS, AND THEREFORE IN THE TARGET RECALL POPULATION. SEE FOLLOWING EXCERPT FROM RECALL TEXT: CHRYSLER IS RECALLING 42,469 MY 2002-2003 JEEP LIBERTY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN SALT BELT STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA. THE FRONT SUSPENSION UPPER CONTROL ARM BALL JOINT MAY EXPERIENCE A LOSS OF LUBRICATION WHICH COULD LEAD TO CORROSION, ACCELERATED WEAR, AND POSSIBLE SEPARATION WHILE DRIVING.

• 12/29/2014· SUSPENSION

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE TECHNICIAN DIAGNOSED THAT THE VEHICLE WAS UNSAFE TO DRIVE DUE TO AN UPPER CONTROL ARM FAILURE. THE TECHNICIAN INFORMED THAT THE PART WAS ON BACK ORDER AND THERE WAS NO TIME FRAME AVAILABLE FOR WHEN TO PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

• 12/29/2006· SUSPENSIONCrash

  UPPER (NOT LOWER) BALL JOINT FAILURE ON '03 JEEP LIBERTY. VEHICLE HAS 44,000 MILES, DEALER SERVICED EVERY 3,000 MILES UNTIL LAST SERVICE OF 36,000 MILES. AWAITING PARTS (10/12 WEEKS ON EXISTING LOWER BALL JOINT RECALL). RIGHT UPPER BALL JOINT FAILED, SEPERATING FROM CONTROL ARM AT 60 MPH ON INTERSTATE 95 IN DELAWARE. VEHICLE SKID A FEW HUNDRED YARDS WITH THE FRONT RIGHT WHEEL LAYING NEARLY FLAT ON THE ROAD SURFACE. NARROWLY MISSED COLLISION WITH CAR IN NEXT LANE BUT WAS ABLE TO GET TO RIGHT SHOULDER EVEN WITH REDUCED STEERING CONTROL.

• 12/28/2006· SUSPENSION

  I HAVE A RECALL ON MY 2003 JEEP LIBERTY AND THE LOCAL DEALERSHIPS ARE NOT SERVICING MY PROBLEM IN A TIMELY MANNER. I'VE BEEN TOLD THAT MY VEHICLE IS NOT SAFE TO DRIVE BUT I HAVE BEEN PUT ON A WAITING LIST AT TWO DIFFERENT JEEP DEALERS BECAUSE THE COMPANY IS NOT PROVIDING AN ADEQUATE AMOUNT OF PARTS. *JB

• 12/27/2019· SUSPENSION

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE MADE A POPPING NOISE WHENEVER IT WAS TURNED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE UPPER AND LOWER CONTROL ARMS AND BALL JOINTS FAILED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 170,000.

• 12/27/2012· STRUCTURE

  THERE APPEARS TO BE WATER LEAKING ON THE PASSENGER SIDE FRONT AND PASSENGER SIDE BACK INTO CAR WHEN IT RAINS AND IT IS SEVERE. *TR

• 12/27/2005· AIR BAGSCrash

  DT: THE CONTACT'S HUSBAND WAS INVOLVED IN AN ACCIDENT. UPON IMPACT, NEITHER OF THE AIR BAGS DEPLOYED. WHILE EXITING AN ON/OFF RAMP THE CONTACT'S HUSBAND WAS MERGING INTO TRAFFIC WHEN THE VEHICLE IN FRONT SLAMMED ON THE BRAKES. THEREFORE, THE CONTACT'S HUSBAND REAR ENDED THE VEHICLE IN FRONT OF HIM WHILE DRIVING AT 30 MPH. ALTHOUGH, THE CONTACT'S HUSBAND WAS WEARING A SEAT BELT HE SUSTAINED MAJOR INJURIES TO THE FACE AND HEAD. HIS FACE HIT THE STEERING WHEEL SO HARD THE DOCTOR PULLED PIECES OF THE STEERING WHEEL OUT OF THE BRIDGE OF HIS NOSE. A POLICE REPORT WAS TAKEN AT THE SCENE. THE INSURANCE COMPANY ELEVATED THE VEHICLE AND DEEMED IT A TOTAL LOSS.*A

• 12/26/2015· UNKNOWN OR OTHER

  MY 2003 JEEP LIBERTY HAS BEEN SHUTTING OFF WHILE I AM DRIVING IT. THIS PROBLEM HAS BEEN ON GOING FOR ABOUT 4 MONTHS NOW AND I HAVE TAKEN IT IN TO FIX IT MULTIPLE TIMES. I ALMOST GOT INTO A VERY BAD CRASH RECENTLY BECAUSE OF THE ISSUE AND AS A 19 YEAR OLD GIRL ITS A VERY SCARY ISSUE TO BE DEALING WITH. I HAVE PUT IN $400 FOR NEW SPARK PLUGS WHICH DIDN'T' EVEN FIX THE PROBLEM AS WELL AS NEW TIRES AND BRAKES. THIS LITTLE CAR PROBLEM IS TAKEN A TOLL ON MY WHOLE LIFE. I DID SOME RESEARCH AND FOUND I AM NOT THE ONLY ONE YET STILL NO ANSWERS. WHAT HAPPENS WHILE IM DRIVING USUALLY IF IM BRAKING AND OR TURNING MY CAR WILL SHUT OFF THE OIL LIGHT WILL TURN ON FOR A SECOND AND BEEP AND THEN IF I WANT IT TO KEEP GOING I HAVE TO TURN THE KEY AGAIN AND IT WILL START BUT THIS IS NO LONGER OKAY AND THE PROBLEM SHOULD BE KNOWN TO JEEP OWNERS OR FUTURE BUYERS ESPECIALLY OF MY MODEL. PLEASE TAKE MY COMPLAINT IN CONSIDERATION AND LET ME KNOW IF ANYONE HAS ANY ANSWERS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB

• 12/26/2012· AIR BAGS

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 123,000.

• 12/26/2004· AIR BAGSCrash

  I WAS DRIVING ON I65NORTH AT A RATE OF SPEED OF APPROXIMATELY 45- 50 MPH WHEN I HIT A PATCH OF ICE AND LOST CONTROL OF MY 2003 JEEP LIBERTY. I SPUN OUT AND HIT A CONCRETE BRIDGE ABUTMENT HEAD ON WITH SUCH IMPACT THAT MY JEEP WAS TOTALED AT OVER $20,000 IN DAMAGE. MY AIR BAG DID NOT DEPLOY AND I HIT MY HEAD ON THE STEERING WHEEL RESULTING IN A SEVERE HEAD CONTUSION REQUIRING APPROXIMATELY 30 SUTURES FROM A SKILLED PLASTIC SURGEON. THE PLASTIC SURGEON COMMENTED DURING THE PROCEDURE THAT HAD MY AIR BAGS DEPLOYED, I WOULD NOT HAVE SUSTAINED SUCH AN INJURY.*AK

• 12/25/2007· SUSPENSION

  THE UPPER BALL JOINT OF THE FRONT PASSENGER SIDE WHEEL FAILED WHILE TURNING IN A MCDONALD'S DRIVE THROUGH. THE BALL JOINT WAS RUSTED. THERE IS NO WAY TO MAINTAIN THIS JOINT, AS IT IS A SEALED BEARING. THE LOWER BALL JOINT WAS REPAIRED IN AN EARLIER RECALL LAST YEAR. *TR

• 12/23/2009· VISIBILITY

  ALTHOUGH I LIVE IN A WARM CLIMATE ON A RARE COLD AND RAINY DAY THE REAR WINDOW ON MY 2003 JEEP LIBERTY DROPPED OPEN. DRIVING WITH RAIN ENTERING THE PASSENGER COMPARTMENT MADE THE TRIP HAZARDOUS. I WAS ABLE TO PROP THE WINDOW UP ONCE I REACHED MY DESTINATION. I HAD BOTH THE RIGHT AND LEFT REAR WINDOWS GO BAD WITHIN ONE WEEK OF EACH OTHER IN JUNE 2009 COSTING ME $500.00 TO REPAIR. PRIOR TO THAT I HAD REGULATORS GO R BAD FOR THE SAME WINDOWS. IN ALL CASES NEW REGULATORS HAD TO BE ORDERED. ON OCCASIONS WHERE THE WINDOW COULD NOT BE PROPPED I HAD TO COVER THE WINDOW WITH PLASTIC IN ORDER TO KEEP THE RAIN OUT. THAT DID NOT HELP THE SECURITY CONCERN. ALSO ON THE LAST REPAIR OCCASION IT TOOK THE DEALER ONE MONTH TO GET THE PARTS. *TR

• 12/23/2006· SUSPENSIONCrash

  THERE WAS A RECALL FOR THE LOWER BALL JOINTS OF MY 2003 JEEP LIBERTY. I DID NOT KNOW ANYTHING ABOUT THIS RECALL UNTIL I RECEIVED A RECALL LETTER ON DECEMBER 21,2006 YET ON NOV 25,2006 - I LOST CONTROL OF MY VEHICLE AND I BELIEVE IT MAY HAVE HAD SOMETHING TO DO WITH THE LOWER BALL JOINTS. IT CLEARLY STATES IN MY RECALL NOTICE THAT WATER MAY ENTER THE FRONT SUSPENSION LOWER BALL JOINTS ON MY JEEP AND CAUSE LOSS OF CONTROL OF VEHICLE........THIS IS EXACTLY WHAT HAPPENED TO ME. I FEEL THAT DAIMLER CHRYSLER SHOULD BE RESPONSIBLE FOR PAYING FOR MY JEEP WHICH HAD TO BE TOTALLED OUT AND ALSO THE COSTS I ACCRUED FOR RENTAL VEHICLE AND OTHER SUCH EXPENSES. IF I WAS WARNED ABOUT THIS A MONTH EARLIER - I DO NOT BELIEVE I WOULD HAVE HAD AN ACCIDENT. THIS IS A VERY SERIOUS ISSUE!!! *NM

• 12/22/2010· ENGINE AND ENGINE COOLING

  I WAS DRIVING ON THE HIGHWAY (RT17) HEADING NORTH, DOING ABOUT 55 AND GOT OFF AT EXIT 120 OR 121 AND AS I WAS DRIVING DOWN THE RAMP AT ABOUT 35 MPH DURING RUSH HOUR MY CAR JUST CAME TO A HALT. I HEARD A DING DING, NOTICED I HAD NO POWER STEERING OR POWER BRAKES AND COASTED TO THE SIDE OF THE RAMP. IT WENT FROM RIDING WITH NO PROBLEMS TO JUST DEAD. I CAN'T EVEN BEGIN TO THINK WHAT WOULD HAVE HAPPENED IF I WAS RIDING IN THE PASSING LANE OR THE MIDDLE LANE OF RT. 17 IN MIDDLETOWN, NY. I PROBABLY WOULD BE DEAD. MY SON WAS WITH ME ALSO. I HAD TO HAVE THE CAR TOWED HOME AND MY HUSBAND LOOKED AT IT AND TOLD ME THAT THE SPRING HAD BROKEN AND COME OFF AND THE ROCKER ARM AND TWO CLIPS. WE STILL DON'T KNOW HOW MUCH DAMAGE HAS BEEN DONE TO THE ENGINE. APPARENTLY, AND THIS IS FROM A JEEP MECHANIC. IN BOTH THE 3.7 AND 4.7 ENGINES, THE VALVE SEATS ARE STEEL AND THE CYLINDER HEADS ARE ALUMINUM AND THE TWO METALS CONTRACT DIFFERENTLY AND WHEN THEY DO THE VALVE SEATS FALL OUT OF THE HEAD. I HAVE SEEN THIS PROBLEM LISTED ON THE INTERNET BY SO MANY PEOPLE THAT IT'S UNFAIR THAT JEEP CAN DO THIS TO PEOPLE. I BOUGHT THIS CAR WITH AN INHERITANCE , I DON'T HAVE THOUSANDS OF DOLLARS TO FIX IT. I HAVE BOUGHT THE ROCKER ARM, THE SPRING AND THE CLIPS BUT STILL AT THIS TIME NEED A ROCKER ARM INSTALLER. THIS CAR HAS BEEN KEPT UP ON ALL FLUIDS AND CHANGES.

• 12/22/2008· SUSPENSION

  RIGHT FRONT UPPER BALL JOINT GETTING CLOSE TO SEPARATION. *TR

• 12/22/2006· SUSPENSION

  TL* - THE CONTACT HAS A 2003 JEEP LIBERTY THAT IS INVOLVED IN A BALL JOINT RECALL. SHE HAS CONTACTED DEALERSHIP IN HER AREA AND THEY STATED THAT IT CAN TAKE UP TO 5 MONTHS IN ORDER FOR THEM TO SET UP SERVICE.

• 12/21/2006· SUSPENSION

  TL* - THE CONTACTRECEIVED HER A RECALL LETTER FOR HER 2003 JEEP LIBERTY LOWER BALL JOINTS IN OCTOBER 2006. WHILE DRIVING ABOUT 20 MPH THE TIRE CAME OFF AND ROLLED UNDER VEHICLE. THE CONTACT CALL HAD THE VEHICLE TOWED TO WHERE SHE PURCHASED THE VEHICLE. THE MECHANIC FOR THE DEALERSHIP TOLD HER THAT HER AXLE WAS BROKEN, THAT THE BALL JOINTS HAD SEPARATED AND THE TIRE WAS DAMAGED. THE CONTACT STATED THAT THE DEALERSHIP RECOMMEND THAT SHE TAKE VEHICLE TO A JEEP DEALERSHIP DUE TO HER RECALL. THE CONTACT CALL THE JEEP DEALERSHIP AND THEY CAME TO PICK UP THE VEHICLE. THE CONTACT STATES THAT THEY STILL HAVEN'T CONTACTED HER REGARDING THE ESTIMATE AND CAUSE PF THE TIRE FAILURE.

• 12/21/2006· SUSPENSION

  TL*- THE CONTACT STATED THAT SHE HAS RECEIVED A RECALL NOTICE FOR THE HER VEHICLE'S LOWER BALL JOINT. THE CONTACT STATED THAT SHE HAS CONTACTED HER LOCAL DEALER BUT, THEY COULD NOT PUT HER ON A WAITING LIST BECAUSE IT IS TOO LONG, AND THEY ONLY GET THREE PARTS A WEEK.

• 12/21/2004· AIR BAGSCrash

  I WAS INVOLVED IN A REAR-END COLLISION WITH A LEXUS SUV. I RAN INTO THE BACK OF A LEXUS SUV THAT WAS UNEXPECTLY STOPPED IN FRONT OF ME AND THE ENTIRE ENGINE COMPARTMENT AND FRONT SECTION OF THE JEEP COLLAPSED FORWARD AT A 45% ANGLE, PUSHING THE ENTIRE FRONT OF THE VEHICLE TO THE FORMER LOCATION OF THE MIDDLE OF THE ENGINE. THIS WAS ON A 2003, JEEP LIBERTY WITH 13,000 MILES AND NEITHER AIRBAG IN THE JEEP LIBERTY DEPLOYED DURING THE SEVERE IMPACT OF THE CRASH. THERE IS CURRENTLY $8,000+ OF DAMAGE TO THE FRONT OF THE JEEP LIBERTY AND THE PRESTICE DODGE, IN DALLAS, TEXAS, HAS INFORMED ME THAT THIS IS NOT A MATTER FOR THEM TO DEAL WITH, BECAUSE FAILED AIRBAGS ARE CONSIDERED A FACTORY DEFECT. THE VEHICLE WAS JUST SURVEYED FOR REPAIRS TODAY BY ALLSTATE INSURANCE AND THEY ARE GOING TO REPAIR IT, BUT AFTER CONTACTING THE DEALERSHIP "PRESTIGE DODGE" AND ASKING THEM TO GO LOOK AT THE CAR TO VERIFY THE AIRBAGS HAD NOT GONE OFF. THE DEALERSHIP PROVIDED ME WITH A NUMBER FOR CHRYSLER 18009921997 TO ADDRESS THESE FAILED AIRBAGS WITH. I CALLED CHRYSLER AND THE CUSTOMER SERVICE CENTER STATED THAT IF THE COLLISION CENTER HAD ALREADY BEGUN WORK ON THE CAR THAT CHRYSLER WOULD REFUSE TO ACKNOWLEDGE THAT THE AIRBAGS DID NOT GO OFF AND THEY WOULD REFUSE TO SEND AN INVESTIGATOR BECAUSE THE COLLISION CENTER HAS ALREADY BEGUN FOLLOWING ALLSTATES INSTRUCTIONS TO REPAIR THE FRONT END OF THE VEHICLE. AT THIS POINT CHRYSLER CUSTOMER SERVICE HUNG UP ON ME.*AK

• 12/20/2011· ELECTRICAL SYSTEM

  MY FAN BLOWER JUST WORKS ON HIGH. MY ENGINE LIGHT ALWAYS ON. RUSTING BACK DOORS. I HAVE BEEN WAITING FOR RECALLS. I LOVE MY JEEP!!!! BUT JEEP NEEDS TO FIX MULTIPLE PROBLEMS. IT SUCKS THAT FAILED COMPONENTS DOES NOT LET YOU LIST SPECIFIC PARTS. *TR

• 12/20/2007· VISIBILITY

  NO UNUSUAL EVENTS LEADING TO FAILURE. FAILURE WAS THE LEFT REAR DOOR WINDOW REGULATOR. CONSEQUENCES ARE DRIVING WITH INCLEMENT WEATHER ENTERING THE VEHICLE AND DISTRACTING THE DRIVER. FAILURE WAS CORRECTED BY REPLACEMENT OF REGULATOR. *TR

• 12/20/2006· SUSPENSION

  TL*- THE CONTACT IS CONCERNED WITH SAFETY RECALL F23 FOR HER 2003 JEEP LIBERTY. THE DEALER TOLD HER IT WILL TAKE ABOUT 6 WEEKS FOR THE REPLACEMENT PART (LOWER BALL JOINT) TO COME IN.

• 12/20/2005· ENGINE AND ENGINE COOLING

  WHILE DRIVING MY JEEP LIBERTY ON THE FREEWAY I SUDDENLY HEARD A LOUD CLANKING NOISE. AT ABOUT THE SAME TIME I REALIZED MY ENGINE WAS DEAD AND I COASTED OFF OF THE FREEWAY. MY JEEP WOULD NOT RESTART AND I HAD TO HAVE ASSISTANCE TO PUSH IT TO A GAS STATION. I CALLED A TOWING COMPANY AND HAD IT TOWED TO A JEEP DEALERSHIP WHERE I WAS TREATED VERY RUDELY AND HORRIBLY OVER A 3 TO 4 WEEK PERIOD WHERE THEY REQUESTED NUMEROUS OIL CHANGE RECEIPTS AND BERATED ME OVER THE PHONE EACH TIME I CALLED TO CHECK THE PROGRESS OF MY VEHICLE. AFTER PROVIDING THEM WITH MY MAINTENANCE RECORDS CHRYSLER STILL HAD THE AUDACITY TO TURN DOWN THE CLAIM. I HAVE CHANGED THE OIL EVERY 3 THOUSAND MILES WITH RECEIPTS TO PROVE IT. THEY ARE ACCUSING ME FAULTY MAINTENANCE AND REFUSE TO FIX THE VEHICLE. MY VEHICLE HAS 41,000 MILES ON IT AND I HAVE A 70,000 MILE WARRANTY. ACCORDING TO CHRYSLER THEY ARE NOT RESPONSIBLE FOR IT. HOW DO THEY GET AWAY WITH THIS? *JB

• 12/19/2016· ENGINE

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE MOTOR FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

• 12/19/2014· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ

• 12/19/2014· FUEL/PROPULSION SYSTEM

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

• 12/19/2011· SUSPENSION

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR ROUTINE SERVICE WHEN THE MECHANIC ADVISED THAT THE BALL JOINT WAS DEFECTIVE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000.

• 12/19/2006· SUSPENSION

  TL* - THE CONTACT RECEIVED A RECALL LETTER (F23) FOR HIS 200S JEEP LIBERTY. HE CALLED THE DEALERSHIP AND WAS TOLD THAT THEY ONLY GET 3 REPLACEMENT PARTS A DAY AND THAT THERE ARE 30 PEOPLE AHEAD OF HIM. WHEN ASKED IF HE HAS EXPERIENCED ANY FAILURES, HE STATED THAT THE TIRE FELL OFF BACK IN JUNE. HE WAS GOING 5 MPH AS HE WAS EXITING THE INTERSTATE. THE DEALERSHIP REPLACED TIRE FREE OF CHARGE. HE DOES NOT HAVE REPAIR ORDER

• 12/19/2006· SUSPENSION

  COMPLAINT RECEIVED RECALL LETTER (F23) FOR LOWER BALL JOINTS ON JEEP LIBERTY. THE DEALER TOLD HER HE ONLY GETS THREE PARTS PER WEEK. SHE HAS BEEN WAITING FOR THREE WEEKS. HER CONCERN IS THAT SHE DRIVES 100 MILES PER DAY AND BELIEVES THIS IS A SAFETY CONCERN.

• 12/19/2006· SUSPENSION

  TL*- THE CONTACT IS CALLING REGARDING NHTSA CAMPAIGN ID NUMBER : 06V288000. THE CONTACT HAS CALLED TWO DEALERSHIPS AND THEY TOLD HIM THAT IT WOULD TAKE 12 WEEKS IN ORDER FOR THEM TO ASSIST WITH THE REPAIR BECAUSE THEY ARE ONLY GETTING TWO TO THREE REPAIR KITS A WEEK.

• 12/19/2003· SUSPENSION

  I HAVE A 2002 JEEP LIBERTY. I AM HAVING A BALL JOINT PROBLEM WITH MY JEEP BY DAIMLER CHRYSLER SIMILAR TO THE DODGE. I PURCHASED MY JEEP (NEW) IN JANUARY OF 2003.I BEGAN HEARING A "SCRUBBING" NOISE FROM THE FRONT OF MY VEHICLE IN APPROX APRIL 2003. I TOOK IT TO A DEALER NEAR MAXWELL AFB, ALABAMA; THEY STATED THAT BECAUSE OF RECENT RAIN SOMETHING MAY HAVE BEEN WET/ MOIST. I CONTINUED WITH MY TRIP BACK TO DC. I DIDN'T REALLY NOTICE THE NOISE ANYMORE. APPROX MIDDLE OCTOBER I HAD A FLAT TIRE (FRONT PASSENGER). IT WAS REPLACED BY AAA CONTRACTOR & FIXED BY A TIRE DEALER. WHEN I INQUIRED WHAT WENT WRONG, THEY DIDN'T/COULDN'T FIND ANYTHING. ON OCTOBER 31, 2003 I TOOK MY TRUCK TO BE SERVICED AT A ALEXANDRIA, VIRGINIA JEEP DEALER FOR A 22,000 MILE SERVICE (PREVENTATIVE CARE). SO I DISHED OUT APPROX 270.00 FOR THIS SERVICE. TWO DAYS LATER I NOTICED A "SCRUBBING" NOISE AGAIN. THIS TIME IT WAS LOUDER AND WAS HORRIBLE! I VISITED THE VA JEEP DEALER FURIOUS THAT THEY JUST SERVICED MY TRUCK & I STARTED HEARING THE NOISE. I WAS TOLD THAT MY FRONT BALL JOINT NEEDED TO BE REPLACED, IT JUST WAS A BAD PART AND IT WAS COVERED UNDER WARRANTY. I RECEIVED A CALL THE NEXT DAY THAT THE PART WAS IN BUT WASN'T ABLE TO BRING IT IN UNTIL TWO APPROX WEEKS LATER. THE SERVICE TECH ASSURED MY THE TRUCK WAS SAFE TO DRIVE BUT TRY TO GET THE PART REPLACED SOON. I BEGAN TO NOTICE THE TRUCK PULLING TO THE RIGHT & STEERING WHEEL VIOLENTLY SHAKING. THE DEALER DON'T PROVIDE LOANER CARS AND I WORK ON MILITARY BASE, I STILL COULDN'T GET TO WORK. AT THIS POINT I BLAMED THE DEALER FOR MY INCONVENIENCE. THEY PUT THE PART ON DECEMBER 10. THEY TOLD MY THAT IT WAS RECALLED SINCE THE LAST TIME I HAD BEEN IN. THE NOISE HAD STOPPED BUT NOT THE SHAKING OF THE WHEEL AND THE PULLING TO THE RIGHT. I RETURNED MY CAR TO THE SERVICE DEPARTMENT (DECEMBER 16). THEY PERFORMED A FRONT END ALIGNMENT. TODAY IS DECEMBER 19 AND MY TRUCK IS STILL SHAKING AND PULLING TO THE RIGHT. I AM AVAILABLE FOR CONTACT IF NECESSARY.*AK

• 12/19/2003· ENGINE AND ENGINE COOLING

  WHILE DRIVING VEHICLE STALLED. SINCE PURCHASING VEHICLE IN DECEMBER 3, 2003 HAD VEHICLE FOR SERVICE FIVE TIMES. DEALER INDICATED THERE WAS NOTHING WRONG WITH THE VEHICLE. *AK

• 12/18/2017· SUSPENSION

  MY MECHANIC GOT STUMPED ON SOME SUSPENSION PROBLEMS, AND LOOKED ONLINE FOR SIMILAR ISSUES. WHAT HE CAME ACROSS WAS ARTICLES BY CONSUMER REPORTS AND AUTO TRADER ABOUT RECALLS WITH JEEP LIBERTYS FROM 2003 TO 2005 THAT WILL HAVE REAR SUSPENSION, SPECIFICALLY REAR LOWER CONTROL ARMS PROBLEMS, RESULTING IN THE TIRES LOOSENING OR EVEN BREAK AWAY FROM THE VEHICLE. I AM NOT A MECHANIC, BUT WHAT I HAVE READ FITS THE DESCRIPTION OF WHAT MY JEEP IS DOING, AND THE AREA OF CONCERN EXPRESSED BY MY MECHANIC. EVEN WHEN THE JEEP HAS NOT BEEN RECALLED FOR THIS, "OFFICIALLY" I WOULD LIKE IT LOOKED INTO AS THE PROBLEM FITS THE RECALL DESCRIPTION AND MODEL YEARS. WHEN I AM DRIVING IT, IT INTERMITTENTLY SHAKES FROM THE BACKEND, LITTLE FISH TAIL MOTIONS. IT HAPPENS AT MOST SPEEDS, BUT MORE NOTICEABLE WHEN ABOVE MAYBE 25MPH. (ALTHOUGH IT DOES IT AT SLOWER SPEEDS AS WELL) IT IS NERVE RACKING, AND NOTICEABLE FROM PASSENGERS AS WELL, AS TWICE I'VE BEEN ASKED BY PASSENGERS, "WHATS WRONG WITH YOUR JEEP?" BELOW ON THIS PAGE IT IS ASKING ME FOR A DATE OF "WHEN DID THIS HAPPEN?". THAT I DON'T KNOW, ITS NOT SOMETHING THAT HAPPENED OVERNIGHT, ITS BEEN STEADILY CREEPING UP, GETTING WORSE. MY MECHANIC MADE MENTION OF IT A FEW MONTHS AGO. I HAVE HAD NO LUCK HAVING THIS LISTED AS A RECALL, DESPITE WHAT I MENTIONED PREVIOUSLY THAT THE PROBLEM FITS THE DESCRIPTION AND WHATS HAPPENING. I DECIDED TO FILL THIS OUT TO SEE IF ANYTHING ELSE COULD BE FOUND OR DONE WITH THE RECALL. THANK YOU

• 12/18/2015· FUEL SYSTEM, GASOLINE,AIR BAGS,STRUCTURE

  TL* THE CONTACT OWNS A 2003 JEEP WRANGLER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/16*LJ THE CONSUMER STATED THE AIR BAG RECALL, WAS RECTIFIED. HOWEVER, HE WAS NEVER NOTIFIED OF RECALL # 13V252000. UPDATED 06/27/16.*JB

• 12/18/2014· TIRES

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY EQUIPPED WITH CAPITOL TIRES, TIRE LINE: PRECISION TRAC II, AND TIRE SIZE: 235/70R16. THE CONTACT STATED THAT BOTH FRONT TIRES WERE LOW ON AIR. THE CONTACT DISCOVERED THAT BOTH TIRES WERE EXPERIENCING TREAD SEPARATION. THE TIRES WERE NOT REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14T013000 (TIRES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 97,000 AND THE TIRE FAILURE MILEAGE WAS 13,000.

• 12/18/2006· SUSPENSION

  I CALLED TO SCHEDULE AN APPOINTMENT AS I RECEIVED A SAFETY NOTICE FROM CHRYSLER. I WAS TOLD IT WOULD BE 3 MONTHS BEFORE I COULD GET IN AND THE DEALERSHIP IS ONLY DOING 2-3 PER WEEK. I HAVE HAD AN ACCIDENT IN THE PAST WITH A BROKEN BALL JOINT SO I AM VERY SENSITIVE WHEN IT COMES TO THIS. THREE MONTHS IS TOO LONG TO WAIT FOR A SAFETY RECALL, ESPECIALLY ONE THIS SERIOUS. *JB

• 12/18/2006· SUSPENSION

  I RECEIVED A RECALL NOTICE FROM DAIMLER CHRYSLER ABOUT MY 2004 JEEP LIBERTY ABOUT A SAFETY RECALL F23-LOWER BALL JOINTS. THIS RECALL STATES THAT "BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING". TRYING TO MAKE AN APPOINTMENT WITH THE DEALER TO REPAIR THE PROBLEM REVEALED THERE WOULD BE AN 8 WEEK WAIT BECAUSE THE PARTS ARE NOT AVAILABLE. I LEARNED FROM THE DEALER (AND LATER VERIFIED BY CALLING DAIMLER CHRYSLER AT 1.800.853.1403) THAT DAIMLER CHRYSLER IS MAKING ONLY 3 REPLACEMENT PARTS AVAILABLE TO DEALERS PER WEEK! IF THIS IS SUCH A POTENTIALLY DANGEROUS SITUATION, DOESN'T DAIMLER CHRYSLER HAVE AN OBLIGATION TO MAKE MORE PARTS AVAILABLE TO DEALERS OF THEIR DEFECTIVE CARS? I UNDERSTAND THAT WE ARE TALKING ABOUT A LOT OF CARS, BUT THAT DOES NOT CHANGE THE FACT THAT I AM DRIVING A DEFECTIVE VEHICLE WHICH I WILL HAVE TO CONTINUE TO DRIVE FOR ANOTHER 8 WEEKS. HOW CAN SUCH A HUGE CORPORATION NOT INSURE THAT PARTS ARE AVAILABLE TO THEIR DEALERS IN A MORE TIMELY FASHION? WHAT HAPPENS IF INDEED A CRASH OCCURS WITHOUT PRIOR WARNING DURING THAT WAITING PERIOD? WHAT WILL DAIMLER CHRYSLER SAY AND DO THEN? THIS IS A SHAMEFUL EXAMPLE OF VIOLATING THE PUBLIC TRUST-AND THIS CAR IS NOT CHEAP-THEY ARE CERTAINLY NOT SAYING-HOLD YOUR PAYMENTS UNTIL THE CAR IS REPAIRED. WHAT CAN I DO BUT WAIT?*JB

• 12/18/2006· SUSPENSION

  TL*- THE CONTACT HAS RECALL #1238. THE CONTACT WENT TO KELLEY JEEP AND HAS BEEN PLACED ON A WAITING LIST FOR OVER A MONTH. THE CONTACT ALSO CALLED THE MANUFACTURER AND THEY STATED THAT THEY DID NOT KNOW WHY THEIR WAS A WAIT AT THE DEALERSHIP.

• 12/18/2006· SUSPENSION

  TL*-THE CONTACT RECEIVED A SAFETY RECALL IN NOVEMBER AND THE DRAWLER HAS NOT SCHEDULE THE REPAIRS. HE IS CONCERNED ABOUT THE TIME IT'S TAKING THE DRAWLER TO ADDRESS THE RECALL.

• 12/18/2006· SUSPENSION

  TL*- THE CONTACT STATED THAT SHE HAS RECEIVED A RECALL NOTICE FOR HER JEEP LIBERTY'S LOWER BALL JOINTS. CONTACT STATED THAT NO ONE IS HELPING HER AT THE DEALERSHIP. SHE CLAIMS, DEALER STATED THAT THE PARTS NECESSARY AREN'T AVAILABLE TO ADDRESS THE RECALL. THE RECALL NOTICE IS F23 LOWER BALL JOINTS.

• 12/17/2015· AIR BAGS

  TL* TAKATA RECALL. THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. .....UPDATED 02/10/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 02/23/16.*JB

• 12/17/2013· SUSPENSION

  TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD CONSISTENT NOISE WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL AREA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT UPPER AND LOWER BALL JOINTS, CONTROL ARM FOR THE LOWER BALL JOINT, AND THE REAR SUSPENSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 149,000. ..UPDATED 02-28-14 *BF UPDATED 03/14/2014 *JS

• 12/17/2013· POWER TRAIN

  WHILE I WAS DRIVING WESTBOUND ON WASHINGTON AVENUE APPROACHING MAIN STREET THE TRANSMISSION BEGAN SLIPPING. UPON CLOSER EXAMINATION I DISCOVERED THE TRANSMISSION FLUID WAS LEAKING ALONG THE FRESH FALLEN SNOW BEHIND ME. *TR

• 12/16/2016· AIR BAGS

  RECALL 15V-673 DEALER STILL UNABLE TO REPAIR RECALL - STATES NO PARTS AVAILABLE FROM CHRYSLER

• 12/16/2006· SEAT BELTS

  SOMETHING WAS PREVENTING MY SEAT BELT FROM BEING LATCHED. I LOOKED DOWN TO FIND SOMETHING THAT LOOKED LIKE A ROUND METAL BEAD STUCK INSIDE. I PRIED IT OUT WITH A PEN. I WAS THEN ABLE TO LATCH THE SEAT BELT. THEN ABOUT A WEEK LATER WHILE DRIVING MY SEAT BELT CAME UNLATCHED. I RELATCHED IT ONLY TO HAVE IT HAPPEN OVER AND OVER AGAIN. I WENT TO THE DEALER TO FIND OUT I HAVE TO BUY AN ENTIRE NEW SEAT BELT ASSEMBLY. YOU CANNOT BUY JUST THE BUCKLE. AFTER RESEARCHING THIS WEBSITE, I SEE THERE IS AN INVESTIGATION ON 2002 JEEP LIBERTY SEAT BELT BUCKLES. MY CAR IS 2003, HOWEVER, THE DEALER INFORMED ME THAT 2002-2005 ARE THE SAME PART. *NM