2003 Ford Explorer

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/31/2020· UNKNOWN OR OTHER

  WAS CLOSING BACK HATCH AND GLASS WINDOW LITERALLY EXPLODED! VEHICLE WAS PARKED IN MY YARD.

• 12/31/2003· ENGINE AND ENGINE COOLING

  THIS VEHICLE STALLS WHEN IDLING AT A RED LIGHT OR AT STANDSTILL. THIS VEHICLE ALSO DOESN'T ALWAYS START AT FIRST TRY. THERE IS ALSO EITHER A BAD CLUSTER OR LOSE WIRES TO THE DASH CLUSTER.

• 12/31/2003· VEHICLE SPEED CONTROLCrash

  ON NUMEROUS OCCASIONS WHILE PARKING WHEN PRESSING BRAKE PEDAL MY FOOT HAS PRESSED DOWN ON THE ACCELERATOR LINKAGE CAUSING THE ENGINE TO RACE AND THE VEHICLE TO CRIP FORWARD. THE HARDER I PRESS THE BRAKE THE MORE THE ENGINE REVS. ON JUN 6TH 2003 MY SON HAD AN ACCIDENT WHERE THE VEHICLE WENT OFF THE ROAD AND TRAVELED APPROX. 700 FEET BEFORE HE WAS ABLE TO STOP THE VEHICLE. HIS ONLY COMMENT WAS HE COULD NOT STOP. I BELIEVE IT WAS BECAUSE HIS FOOT WAS PRESSING ON THE ACCELERATOR LINKAGE. MY SON WEARS A SIZE 12 SHOE AND I WEAR A SIZE 14. THE PEDALS HAV ELESS THAN 4" HORIZONAL SEPERATION.THERE IS LESS THAN 1/2" VERTICAL CLEARANCE BETWEEN BRAKE PEDAL AND ACCELERATOR LINKAGE.

• 12/30/2010· VISIBILITY

  THE FRONT WINDSHIELD ON MY 2003 FORD EXPLORER REACHES EXCESSIVE TEMPERATURES. IN MILD WEATHER ON A SUNNY DAY THE INTERIOR OF THE WINDSHIELD CAN BECOME SO HOT IT CAN EASILY MELT ITEMS PLACED AGAINST IT. ADDITIONALLY, IT APPEARS THIS IS THE ORIGINAL WINDSHIELD FROM THE MANUFACTURER. *TR

• 12/29/2017· ENGINEFire

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 65 MPH, THE TEMPERATURE GAUGE INCREASED TO HIGH AND THE VEHICLE CAUGHT FIRE UNDER THE HOOD WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES DUE TO THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

• 12/29/2014· TIRES

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, SIZE: P235/70/R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR TIRES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 35,000. UPDATED 2/24/15*CN UPDATED 03/02/15*JB

• 12/29/2011· POWER TRAIN

  I CALLED FORD CUSTOMER RELATIONS TO REPORT MY TRANSMISSION WAS FAILING, AND DISCOVERING THAT MANY PEOPLE WERE REPORTING THE SAME ISSUE ON THE WEB: FLASHING OVERDRIVE LIGHT, CONSTANT ENGINE SERVICE LIGHT, AND MY TRANSMISSION WAS STICKING AND NOT SHIFTING PROPERLY. I TOLD THE REPRESENTATIVE ABOUT MY ISSUE AND IMMEDIATELY THEY SAID I DID NOT HAVE THE EXTENDED WARRANTY. I TOLD THEM I DID HAVE THE EXTENDED WHICH WAS UP TO 100000 MILES, BUT I WAS BARELY OVER BY 3000 MILES. I EXPLAINED THAT A LOT OF OTHER PEOPLE WERE COMPLAINING ABOUT THE SAME TRANSMISSION ISSUE WITH THE SAME MAKE, MODEL, AND YEAR. THE AGENT SOUNDED LIKE HE WAS READING FROM A SCRIPT, INCLUDING HIS SUPERVISOR SAYING I WAS OUT OF WARRANTY, SORRY, AND GO TO THE DEALER YOU BOUGHT THE CAR FROM. WHEN IT WAS CLEAR HE WAS NOT GOING TO DO ANYTHING, I ASKED TO SPEAK WITH A SUPERVISOR, BUT IT WAS CLEAR THAT SHE WAS NOT GOING TO DO ANYTHING EITHER. ALL I WAS ASKING FOR WAS A GOODWILL REPAIR DISCOUNT, AND THEY REFUSED. I GREW UP WITH FORDS; FAIRLANE, FALCON, GALAXY, MAVERICK, LTD, TAURUS, EXPEDITION, T-BIRD, AND EXPLORER. I AM NOT GOING TO SAY I WILL NEVER DRIVE ANOTHER FORD, BUT I NO LONGER FEEL LOYAL TO THE BRAND. HONDA'S AND TOYOTA'S TRANSMISSIONS LAST LONGER AND THEY STAND BY THEIR PRODUCT. I AM VERY DISAPPOINTED ABOUT THIER LACK OF CUSTOMER SERVICE AND INDIFFERENCE WITH MY PROBLEM. THIS IS GOING TO COST $2500 FOR A REBUILD OR $3500 FOR A NEW TRANSMISSION. *KB

• 12/29/2010· POWER TRAIN,STRUCTURE

  PROBLEMS WITH THE REAR PANEL CRACKING UP, BEING REPLACED TWICE, STILL CRACKED AGAIN, ALSO THE TRANSMISSION NOT ABLE TO CHECK IT DURING A TRIP UNLESS YOU GO UNDER THE TRUCK, LAST THING THE BRAKE LIGHT SWITCH STICKING CAUSING TO DRAIN BATTERY AND NOT ABLE TO ORDER PART BECAUSE THE MANUAL ARE WRONG. *TR

• 12/29/2010· STRUCTURE

  METAL CRACKED INTO FROM LIFTGATE WINDOW TO BOTTOM OF LIFTGATE. JUST WENT TO WORK ONE DAY AND CAME HOME TO FIND THIS HUGE CRACK IN THE LIFTGATE DOOR. I HAD NOT OPENED THE LIFTGATE THAT DAY. AFTER DOING RESEARCH AND PERSONALLY WITNESSING OTHER EXPLORERS WITH THIS PROBLEM, I FOUND THERE ARE HUNDREDS OF FORD EXPLORER OWNERS WITH SAME PROBLEM. *TR

• 12/29/2010· WHEELS

  AS I WAS DRIVING TO WORK THE OTHER DAY, I WAS SITTING IN A LINE OF CARS WAITING FOR MY TURN TO GO THROUGH A 4-WAY STOP WHEN MY 2003 FORD EXPLORER SUDDENLY STOPPED RUNNING. I HAD PLENTY OF FUEL AND THE ELECTRICAL WORKED. THE ENGINE SIMPLY WOULDN'T TURN OVER. I CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO MY LOCAL REPAIR SHOP. AFTER SOME INSPECTION, THE REPAIRMAN DETERMINED THAT I HAD BLOWN A FUSE. THE CAUSE WAS MY ABS SENSOR CONTINUALLY SENDING OUT AN PROBLEM SIGNAL. THE CAUSE OF THAT WAS MY WHEEL BEARINGS GOING BAD. FURTHER INSPECTION SHOWED THAT AT LEAST THREE OF MY WHEELS HAVE BAD BEARINGS. THE REPAIRS ARE INCREDIBLY COSTLY (WELL OVER $1,000). AND THE MECHANICAL FAILURE IS DANGEROUS, INCLUDING WHEEL SEPARATION, WHEEL SEIZING UP AND BRAKE FAILURE. I WAS LUCKY TO HAVE BEEN STOPPED AT AN INTERSECTION. I DRIVE ON THE INTERSTATE DAILY AND IF THE CAR HAD FAILED THERE, IT COULD HAVE BEEN INCREDIBLY BAD. WHILE WHEEL BEARINGS TO FAIL, THE MECHANIC SAID IT IS INCREDIBLY RARE TO SEE MULTIPLE BEARINGS GO OUT AT THE SAME TIME. WELL, EXCEPT FOR FORDS. HE SAID THE EXPLORER AND FOCUS (ESPECIALLY THE '02 & '03 MODELS) HAVE A REPUTATION FOR WEARING OUT. SOMETIMES, MULTIPLE TIMES FOR THE SAME WHEEL. A QUICK GOOGLE SEARCH PROVED HIM RIGHT. THERE ARE HUNDREDS OF COMPLAINTS FOR THIS PROBLEM ON THE '02 & '03 FORD EXPLORERS. I REALIZE WE'RE GOING ON 8 OR 9 YEARS SINCE THESE VEHICLES WERE PRODUCED, BUT HOW COULD THE SAME ISSUE ON HUNDREDS OF CARS NOT HAVE BEEN ADDRESSED YET? THE PROBLEM SEEMS TO OBVIOUSLY NOT BE DUE TO USER ERROR OR POOR MECHANICAL MAINTENANCE. I IMPLORE YOU TO INVESTIGATE THIS FURTHER FOR THE SAKE OF THE THOUSANDS OF PEOPLE STILL DRIVING THESE CARS EVERY DAY. *TR

• 12/29/2006· WHEELS

  2003 FORD EXPLORER HAS HUMMING COMING FROM THE BACK WHEELS. THERE IS A SQUEEK AND GRINDING COMING FROM THE FRONT AXEL.

• 12/29/2005· ENGINE AND ENGINE COOLING

  THE WEATHER WAS MILD FOR MICHIGAN, MID 40S. THE VEHICLE HAD BEEN PARKED FOR 1 HOUR AFTER HAVING BEEN DRIVEN FOR ABOUT 40 HIGHWAY MILES. THE VEHICLE WAS THEN STARTED AND DRIVEN LESS THAN ONE QUARTER MILE TO A STOP LIGHT. WHILE WAITING FOR THE LIGHT TO CHANGE, THE VEHICLE SURGED AHEAD. I WAS ABLE TO CONTROL THE VEHICLE BY STOMPING ON THE BRAKE PEDAL AND THOWING THE GEAR SHIFT INTO PARK. *NM

• 12/28/2014· AIR BAGS

  AIR BAG LIGHT BLINKS WHEN STARTED AND THEN REMAINS ON. I HAVEN'T HAD IT CHECKED OUT YET BUT I WAS SEEING IF THERE WAS A RECALL ON THIS TO SEE IF IT WOULD COVER THE COST TO FIX. *TR

• 12/28/2012· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 -10 MPH OVER A ROAD BUMP, THE HATCH BACK WINDOW DETACHED AND FELL FROM THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND SAW THAT THE HINGES TO THE REAR WINDOW WERE SEVERELY RUSTED, CAUSING THE WINDOW TO DETACH. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS LATER CONTACTED AND ADVISED HIM THAT THE VEHICLE WAS TOO DANGEROUS TO DRIVE AND SHOULD NOT HAVE PASSED STATE INSPECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. THE CURRENT MILEAGE WAS APPROXIMATELY 148,000.

• 12/28/2010· STRUCTURE

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCHBACK WINDOW HINGE WAS FRACTURED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) YET THE FAILURE RECURRED. BOTH THE DEALER AND MANUFACTURER WAS INFORMED OF THE FAILURE WHO ADVISED THE CONTACT THAT ANY FURTHER REPAIRS WOULD BE AT THE CONTACTS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 139,634 AND THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

• 12/28/2009· STRUCTURE

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE REAR WINDOW PANEL HAS FRACTURED. THE DEALER WAS CONTACTED, AND HE WAS ADVISED THAT THE FORD MANUFACTURER DID NOT RECOGNIZE THIS FAILURE AS A DEFECT. NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 28,700.

• 12/28/2008· STRUCTURE

  I WAS DRIVING ON THE HIGHWAY BEFORE DAWN AND HEARD A VERY LOUD NOISE (IT WAS THE SOUND OF AN EXPLOSION). I THOUGHT THAT A TIRE MAY HAVE BLOWOUT, WHICH WAS STRANGE SINCE THE CAR HAS A SET OF NEW TIRES AND I DID NOT NOTICE ANY CHANGES IN THE DRIVING OF THE VEHICLE. I STOPPED ON THE SIDE OF THE HIGHWAY AND CHECKED THE CAR USING A FLASH LIGHT. I SAW NOTHING. LATER THAT DAY WHEN I WENT TO GET GASOLINE, I SAW A CRACK IN THE PANEL THAT CONTAINED THE FORD LOGO, ABOUT 2 INCHES TO THE RIGHT OF THE LOGO THAT EXTENDED FROM THE TOP OF THE PANEL TO THE BOTTOM. IT WAS JUST A CLEAN CRACK ON THE PANEL BELOW THE REAR WINDOW. THIS HAPPENED ON A COLD NIGHT (19 DEG. F). FROM WHAT I HAVE SEEN AND READ IT SOUNDS LIKE A DESIGN FLAW WITH THE FACT THAT A PLASTIC PART IS GLUE TO A METAL PART WITH A DIFFERENT COEFFICIENT OF EXPANSION. THE CAR IS A FORD EXPLORER XLT 2003. ALTHOUGH THE CRACKED PANEL DOES NOT SEEM TO BE A SAFETY DEFECT, THE DISTRACTION CAUSED BY THE LOUD BANG NOISE WHILE DRIVING THE CAR IN HEAVY TRAFFIC AND STOPPING IN THE HIGHWAY AT NIGHT TO DETERMINE THE CAUSE OF THE NOISE CLEARLY PUT ME AND MY FAMILY AT RISK. MOREOVER, THERE IS A GOOD CHANCE THE REAR WINDOW PANEL MAY SEPARATE FROM THE VEHICLE AT SPEED, BEING A SAFETY ISSUE FOR OTHER MOTORISTS. *TR

• 12/28/2004· STRUCTURE

  RECEIVED RECALL NOTICE FOR HINGES ON REAR WINDOW OF HATCH AND WAS ADVISED NOT TO OPEN UNTIL HINGES WERE REPLACED, WHICH WE DID NOT. NOTICED THE FIBER GLASS UNDER THE WINDOW CRACKED FROM THE WINDOW TO BOTTOM OF WHERE WINDOW LIFTS. TOOK TO FORD DEALER AND SERVICE WRITER SAID THE FIBER GLASS WAS NOT COVERED UNDER RECALL BUT HE FELT THE CRACK WAS A RESULT OF HINGE FAILURE. HE OPENED THE REAR WINDOW ON THE HATCH AND WAS UNABLE TO CLOSE IT. THE DEALER HAD TO REPLACE THE HINGES BEFORE WE COULD DRIVE THE VEHICLE. THE SERVICE WRITER HAS SENT A REQUEST FOR FORD TO REPAIR THE FIBER GLASS UNDER THE GLASS BUT DON'T KNOW IF THEY WILL. I AM CONVINCED THIS DAMAGE IS A DIRECT RESULT OF THE DEFECTIVE HINGE AND FEEL THAT FORD SHOULD REPAIR MY VEHICLE. *JB

• 12/27/2013· AIR BAGSCrash

  I WAS DRIVING IN SEMI WET CONDITIONS, GOING DOWNHILL AND ENGAGED THE OVERDRIVE OFF BUTTON. THE VEHICLE STARTED TO SHIMMY AND SHAKE, THEN FISH TAILED, RESULTING IN ME HITTING AN EMBANKMENT AND FLIPPING THE VEHICLE. NEITHER AIRBAG DEPLOYED! I WAS ABLE TO CRAWL OUT OF THE WRECK BUT THE TRUCK WAS TOTALED. THIS IS THE SECOND TIME THE VEHICLE DID THE EXACT SAME THING (EXCEPT THE CRASH), IN THE SAME WEATHER CONDITIONS. THE FIRST TIME, I WAS ABLE TO GET THE VEHICLE UNDER CONTROL. *TR

• 12/27/2008· LATCHES/LOCKS/LINKAGES,UNKNOWN OR OTHER

  I TOOK MY 2003 FORD EXPLORER TO FORD DEALERSHIP AND WAS REFUSE RECALL REPAIRS. WAS TOLD IT WOULD BE AT MY OWN EXPENSE BECAUSE HE COULD NOT FIND RECALL NOTICE IN FORD SYSTEM. BELOW IS THE DETAILS OF RECAP. AT THIS TIME THE LIFTGATE HINGE IS BROKEN AND WINDOW IS ABOUT TO FALL OFF. PLEASE HELP. VEHICLE MAKE / MODEL: MODEL YEAR(S): FORD / EXPLORER 2002-2003 FORD / MOUNTAINEER 2002-2003 MANUFACTURER: FORD MOTOR COMPANY MFR'S REPORT DATE: SEP 09, 2004 NHTSA CAMPAIGN ID NUMBER: 04V442000 PE04045 NHTSA ACTION NUMBER: PE04045. *TR

• 12/27/2008· STRUCTURE

  FORD EXPLORER REAR HATCH DEFECT, CRACK IN HATCH, FORD HAS RELEASED A TECHNICAL BULLETIN BUT SAYS IT IS AN OWNER RESPONSIBILITY TO HAVE IT REPAIRED. AS A DISABLED VETERAN ON A FIXED INCOME I CANNOT AFFORD TO HAVE IT REPAIRED. THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET REGARDING THIS ISSUE WITH BASICALLY THE SAME ANSWER FROM FORD. *TR

• 12/26/2006· POWER TRAIN

  WHILE CRUISING UPHILL ON AN INTERSTATE HIGHWAY AT APPROXIMATELY 70 MPH THE TRANSMISSION DOWNSHIFTED TO MAINTAIN SPEED. AFTER CRESTING THE HILL, THE TRANSMISSION WOULD NOT SHIFT BACK INTO OVERDRIVE AND THE OVERDRIVE LIGHT BEGAN TO FLASH. I PULLED OFF THE HIGHWAY AND THE TRUCK WOULD NOT SHIFT 1-2 UNTIL APPROXIMATELY 4500 RPM AND THEN WOULD DO SO VERY HARSHLY. WHEN ACCELERATING THE TRANSMISSION SLIPS AND DOES NOT PROVIDE FULL ACCELERATION. ACCORDING TO MY LOCAL TRANSMISSION SHOP THE REPAIR WILL COST APPROXIMATELY $3000 AND REQUIRE AN ALL NEW TRANSMISSION. *NM

• 12/24/2008· ELECTRICAL SYSTEM

  DOOR AJAR LIGHT COMES ON AND TURNS ON INTERIOR LIGHT WHICH MAKES DRIVING DIFFICULTY. INTERIOR LIGHT COME ON WITH NO WARNING. VEHICLE HAS NO DAMAGE AND PERIODS OF EXTENDED WET WEATHER CAUSES SENSOR TO MALFUNCTION. *TR

• 12/24/2004· WHEELS

  WHEELS STUDS (LUG NUTS) KEEP BREAKING. I HAVE REPLACE 4 DIFFERENT WHEELS STUDS WITHIN THE LAST YEAR AND A HALF. THEY EITHER BREAK WHEN TAKING A TIRE OFF OR WHILE TRAVELING. I REPLACED THOSE WHEEL STUDS THAT I NOTICED MISSING OR WHEN HAVING A TIRE REPAIRED.*AK

• 12/23/2011· WHEELS

  FRONT WHEELS MADE LOUD HUMMING SOUNDS AND AT TIME FELT LIKE THEY WERE RUBBING. MECHANICS FOUND THAT BOTH FRONT WHEEL HUB ASSEMBLY'S WERE FAILING SIMULTANEOUSLY. THEY ALSO THINK THE REAR IS STARTING TO GO. THIS APPEARS TO BE CAUSED BY POOR DESIGN AND/OR CRAFTMANSHIP BY MANUFACTURER. *TR

• 12/23/2003· SUSPENSION

  THERE'S A LOUD AND SEVERE VIBRATION WHEN THE TRUCK REACHED SPEEDS BETWEEN 59 - 63 MPH. THE DEALERSHIP, IN ATTEMPTS TO CORRECT THE PROBLEM, HAS REPLACED THE TIRES 3 TIMES, ROTATED THE DRIVE SHAFT SEVERAL TIMES AND NEUTRALIZED THE ENGINE MOTOR MOUNT YET THE PROBLEM STILL EXISTS. *NLM

• 12/22/2004· STRUCTURE

  THE CONSUMER HEARD A WIND NOISE COMING FROM THE REAR OF THE VEHICLE WHEN BEING DRIVEN, THEN SUDDENLY THE LIFTGATE OPENED BY ITSELF. *JB *AK

• 12/21/2007· POWER TRAIN

  2003 FORD EXPLORER TRANSMISSION FAILURE AT 62,000 MILES. *TR

• 12/21/2005· STRUCTURE

  I HAVE A 2003 FORD EXPLORER XLS. THE REAR LIFT GATE ON THIS VEHICLE HAS CRACKED DIRECTLY BELOW THE REAR WINDOW. WE HAVE SPOKEN TO THE FORD DEALERSHIP HERE AND THEY SAY THEY ARE NOT OBLIGATED TO FIX THIS PIECE DUE THE VEHICLE BEING OUT OF THE INITIAL WARRANTY EVEN THOUGH I HAVE THE PREMIUM ESP PLAN AND THE FACT THAT TEMPERATURES GOT TO BELOW FREEZING (27 DEGREES F). THIS IS AN ENGINEERING DEFECT THAT SHOULD BE DEALT WITH SINCE THE PIECE LOCATED ON THE EXTERIOR OF THE VEHICLE AND SHOULD BE ABLE TO WITHSTAND FREEZING TEMPERATURES. THIS IS A PART I BELIEVE SHOULD BE COVERAGE AGAINST DEFECT. COST OF $57.00 PLUS INSTALLATION AND PAINTING. I WOULD LIKE ANY HELP IN THIS MATTER. *JB

• 12/20/2010· STRUCTURE

  CRACK IN PANEL BELOW REAR GLASS OF 2003 FORD EXPLORER. PANEL JUST CRACKED FROM ONE DAY TO THE NEXT. WENT TO TRADE IN FOR NEW EXPLORER AND DEALER EVEN COMPLAINED ABOUT DAMAGE. *TR

• 12/20/2010· STRUCTURE

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THERE WAS A CRACKED PANEL BELOW THE REAR WINDOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE PANEL HAS SINCE BEEN REPLACED. UPDATED 04/28/11 UPDATED 06/13/11 *BF UPDATED 01/04/12 *LN

• 12/20/2004· STRUCTURE

  ON DECEMBER, 11, 2004, MY 10 YEAR OLD SON WENT TO OPEN THE BACK HATCH OF OUR 2003 FORD EXPLORER. ON TRYING TO CLOSE THE HATCH, THE LEFT HINGE HOLDING THE GLASS PART BROKE, DROPPING THE GLASS BUT HELD ONTO BY MY SON. ON TRYING TO PLACE THE GLASS IN A SECURE POSITION TO DRIVE THE VEHICLE BACK HOME, THE GLASS EXPLODED AND LACERATED MY OLDER SON'S EYE WHO WAS HELPING TO TRY AND CORRECT THE ISSUE. THE TEAR TO HIS UPPER EYELID WAS EXTENSIVE ENOUGH TO REQUIRE A HOSPITAL VISIT AND 7 STITCHES. FORD IS NOW GIVING ME THE RUN AROUND THAT I WOULD NOT EXPECT ESPECIALLY SINCE MY COMPLAINT IS BASED ON A FAULTY HINGE (RECALLED BUT IN SUPPLY LIMBO), BROKEN GLASS AND AN INJURY TO A MINOR. ALL I WANTED WAS THE CAR TO BE FIXED AND SECURE A LONER CAR. UNBELIEVEABLE THAT THEY WILL NOT TAKE RESPONSIBILITY.*AK

• 12/19/2014· AIR BAGS

  IN THE EARLY MORNING HOURS OF DECEMBER 11, I WAS DRIVING TO WORK WHEN WITHOUT WARNING BOTH SIDE CURTAIN AIR BAGS DEPLOYED. THERE WERE NO CARS BEHIND ME AND THERE WERE NO ONCOMING TRAFFIC SO I WAS ABLE TO PULL OFF THE ROAD WITHOUT INCIDENT. UPON INSPECTION THERE WAS NO DAMAGE ANYWHERE TO THE VEHICLE. AS OF NOW THERE IS NO REASON WHY THEY DEPLOYED. *TR

• 12/19/2009· POWER TRAIN

  DRIVING MY 2003 FORD EXPLORER ON HIGHWAY WHEN GEAR SLIPPED..O/D LIGHT STARTED FLASHING! IT NEEDS A NEW TRANSMISSION THEY SAY BUT I HAVEN'T DONE THE REPAIR YET. *TR

• 12/19/2007· STRUCTURE

  WENT OUT TO LOAD SOME THINGS IN THE BACK OF MY EXPLORER AND NOTICED A CRACK IN THE REAR LIFTGATE UNDER THE GLASS. IT GOES FROM THE GLASS TO JUST ABOVE THE LICENSE PLATE. *TR

• 12/18/2007· POWER TRAINFire

  WHILE DRIVING IN A NICE ASPHALTED ROAD UP A HILL, I FELT LIKE THE TRANSMISSION SUDDENLY STARTED TO SLIP. THE VEHICLE LOST FORWARD MOMENTUM SO I LOOKED FOR A SAFE PLACE TO MAKE AN EMERGENCY STOP. I ENDED UP AT A SERVICE STATION WHERE THE VEHICLE CAUGHT FIRE QUICKLY. THE VEHICLE WAS COMPLETELY LOST AND THE SERVICE STATION SUFFERED CONSIDERABLE DAMAGE. *TR

• 12/18/2006· POWER TRAIN

  EXCESSIVE NOISE FORM REAR DRIVETRAIN. *JB

• 12/18/2004· ENGINE AND ENGINE COOLING

  I'VE HAD TWO SEPARATE INCIDENTS WHERE MY 2003 FORD EXPLORER STALLED IN THE MIDDLE OF HEAVY TRAFFIC. I'M TAKING IT IN FOR SERVICE ON MONDAY THE 20TH. *JB

• 12/17/2019· UNKNOWN OR OTHER

  THE TRANSMISSION IS SHOT I CANT PUT IT IN GEAR AND ME AND MY HUSBAND WERE ALMOST KILLED BUT WERE ABLE TO PUT IT IN 2ND GEAR TO ROLL IT TO THE SHOP. THE 4WHEEL DRIVE GOT STUCK IN 4 WHEEL LOW AND WOULD NOT SHIFT AT ALL. WHEN WE TURNED THE CAR ON IT WOULD REV UP TO 5 BUT ONLY GO 2 MILES AN HOUR.

• 12/17/2014· AIR BAGSCrash

  FRONT END ACCIDENT DID NOT DEPLOY DRIVER AIRBAG,HOWEVER PASSENGER AIRBAG DEPLOYED WITH NO OCCUPANT IN SEAT. *TR

• 12/17/2013· POWER TRAIN

  TRANSMISSION FAILURE TOOK TO DEALER ,THEY REBUILT IT.TOOK IT BACK 04/28/05 THEY REBUILT IT AGAIN WITH 27998 MILES ON IT. TOOK IT BACK 08/23/05 WITH 31714 MILES THEY REBUILD IT AGAIN. TOOK IT BACK 02/11/08 BEFORE EXTENDED WARRANTY ENDED ON 02/19/08 THEY SAID COULDN'T FIND PROBLEM .I THINK BECAUSE OF THE LEMON LAW. NOW 12 /17/2013 IT NEEDS ANOTHER TRANSMISSION. *TR

• 12/17/2010· VISIBILITY

  WHILE PULLING OUT OF A PARKING LOT AT A SLOW SPEED THE BACK WINDOW ON MY FORD EXPLORER SPORT SHATTERED. THE GLASS WAS COMPLETELY GONE AND NUMEROUS PIECES ENDED UP INSIDE AND OUTSIDE OF THE VEHICLE. THERE WAS ABSOLUTELY NO OBJECT FROM THE OUTSIDE THAT WOULD HAVE CAUSED THIS INCIDENT. THE LIFT GATE HAD NOT BEEN OPENED PRIOR TO THIS EVENT. I BELIEVE IT WAS CAUSED BY THE HINGES AND THE MANNER IN WHICH THEY WERE DESIGNED TO ATTACH TO THE GLASS THAT TRIGGERED THIS EXPLOSION OF THE REAR WINDOW.

• 12/16/2011· ENGINE AND ENGINE COOLING

  RATTLING NOISE IN 4.0 LITER-SOHC 2003 FORD EXPLORER XLT. DEALER REPLACED REAR TENSIONER. NOISE REMAINED. DIAGNOSIS SAID ENGINE NOISE IS COMING FROM REAR CASSETTE AND POSSIBLY FRONT ONE. ENGINE WOULD HAVE TO BE REMOVED AND TAKEN APART TO REPLACE TIMING CHAIN CASSETTES FOR @ $4K. THE CAR ONLY HAS 53,070 MILES ON IT. ONLINE SEARCH VERIFIES AN OBVIOUS ISSUE PATTERN AND COMPLAINTS TO AN INFERIOR QUALITY CASSETTE MATERIAL REQUIRING LABOR INTENSIVE ENGINE REMOVAL REPAIR. *TR

• 12/16/2010· POWER TRAIN,WHEELS

  2003 FORD EXPLORER XLS 4X4, FRONT AND REAR HUB BEARINGS GOING OUT ON A VEHICLE ESPECIALLY THE FRONT HUB BEARINGS. THE LEFT FRONT HUB BEARING WENT BAD AND LUCKILY WE WAS NOT GOING DOWN THE HIGHWAY AT 55 MPH OR HIGHER, WE WAS ONLY GOING ABOUT 25-30 MPH. THE LEFT FRONT HUB BEARING FROZE UP AND WE DID A "U" TURN AND NO ONE WAS HURT. I HAD IT TOWED TO A SERVICE SHOP AND THEY TOLD ME WHAT THE PROBLEM WAS,AND THEY TOLD ME THAT THIS IS A MAJOR PROBLEM WITH THIS TRUCK. I CONTACTED FORD ON THIS MATTER AND THEY TOLD ME I HAD TO PAY FOR THE REPAIR BY MYSELF,BUT IF THE SAME PROBLEM IS ON MANY,MANY TRUCKS THIS IS BAD AND NOT SAFE. DO YOU HAVE ANY IDEAS? THE REPAIR SHOP CALLED ME AND TOLD ME WE SHOULD REPLACE THE TWO FRONT HUBS AND THE REAR AXLE BEARINGS ALSO,AND LOOKED AT THEM AFTER THE REPAIR AND THE OTHER ONES WERE WORN EXCESSIVE ALSO. THE REPAIR WORK FOR PARTS AND LABOR WAS $1488.00 WITH A LIMITED LIFE WARRANTY ON THE PARTS. *TR

• 12/16/2010· STRUCTURE

  CRACK DEVELOPED IN THE PANEL BELOW THE REAR HATCH WINDOW. *TR

• 12/16/2003· ENGINE AND ENGINE COOLING

  THE TRUCK STALLED WHILE DRIVING. WHEN THE INCIDENT OCCURRED THE TRUCK LOST ALL POWER STEERING AND BRAKES. THE DEALERSHIP RAN A DIAGNOSTIC TEST BUT NO FAILURE CODE WAS FOUND. *JB

• 12/15/2008· ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN

  I PUT THE DATE OF INCIDENT AS THE DATE I PURCHASED THE VEHICLE. I PUT THIS DATE AS SUCH BECAUSE EVER SINCE I PURCHASED THIS VEHICLE, WE HAVE HAD NOTHING BUT RUN AROUNDS BY THE SERVICE PROVIDERS AND CONSTANT REPAIRS EVERY 3-7 MONTHS SINCE I PURCHASED THE VEHICLE. THE FIRST MAJOR REPAIR OCCURRED WHEN I HAD OWNED THE VEHICLE FOR 18 MONTHS, AT 35,998. IT HAD AN $1800 TRANSMISSION JOB. SUBSEQUENT REPAIRS HAVE BEEN FOCUSED TRANSMISSION ISSUES (ALWAYS SOMETHING SLIGHTLY DIFFERENT THAN PREVIOUS), ENGINE FUNCTION, AND OTHER MECHANICAL ISSUES. AN EXTENDED WARRANTY WAS PURCHASED, BUT DUE TO THE PARAMETERS OF THE WARRANTY, ALL ISSUES WERE NOT FIXED BECAUSE THEY "WERE NOT ABLE TO BE DUPLICATED", (I.E. AN INTERMITTENT TRANSMISSION ISSUE THAT HAD BEEN OCCURRING FOR 30,000 MILES). NOW THAT WE ARE OUT OF OUR WARRANTY VEHICLE, WE HAVE AN OVERPRICED VEHICLE THAT IS STILL OWED ON THAT WILL CONTINUE TO NEED SIGNIFICANT REPAIRS. THE MOST RECENT ISSUE IS THE HEATING ELEMENT, INCLUDING THE ACTUATOR AND BLEND DOOR FUNCTION. THIS FAULTY PIECE WILL FAIL IN THE COLD POSITION. THIS CAUSES A SAFETY ISSUE BECAUSE YOU ARE FACED WITH A REPAIR THAT YOU MAY NOT BE ABLE AFFORD (SINCE THEY CAN RUN UP TO $1200) AND HAVING HEAT IN THE WINTER. WITH THE CURRENT AUTO INDUSTRY HAVING THE ISSUES THEY ARE, THEY NEED TO BEGIN TO MAKE QUALITY VEHICLES THAT AREN'T MADE TO BREAK JUST TO GET MORE MONEY OUT OF CUSTOMERS. TO HAVE CONTINUED CUSTOMERS, A COMPANY MUST HAVE A CONSISTENT PRODUCT THAT PEOPLE CAN TRUST. THE CURRENT AMERICAN AUTO INDUSTRY DOES NOT HAVE THAT. *TR

• 12/15/2008· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE CRUISE CONTROL FAILED TO DEACTIVATE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE CRUISE CONTROL ACTIVATION MECHANISM FAILED TO RESPOND AND THE VEHICLE WOULD NOT SLOW DOWN. IMMEDIATELY, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND THE IGNITION KEY WAS TURNED OFF WITH THE GEAR SHIFTER PLACED IN THE PARK POSITION. THE VEHICLE COMPLETELY STOPPED. THE CONTACT WAS UNAWARE IF THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE REVVED AND THE RPM'S RACED WHEN THE IGNITION WAS RESTARTED. THE CONTACT TURNED OFF THE IGNITION AND, AFTER SEVERAL ATTEMPTS, THE ENGINE IDLED NORMALLY. WHENEVER THE CRUISE CONTROL SYSTEM WAS NOT IN USE, THE VEHICLE OPERATED PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 93,000. UPDATED 3/12/10 *CN UPDATED 06/01/10.*JB

• 12/15/2004· STRUCTURE

  RCALL 04V442000 CONCERNING REAR LIFTGATE GLASS: CONSUMER WAS UNABLE TO GET THIS RECALL HONORED BY THE DEALER BECAUSE NO PARTS WERE AVAILABLE.*AK

• 12/14/2010· SUSPENSION

  TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT NOTICED THAT THE PASSENGER SIDE REAR COIL SPRING WAS ABNORMALLY COVERED BY AN UNKNOWN PLASTIC SHEET. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO ADVISED THE CONTACT THAT THE REAR COIL SPRING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 80,000 AND THE FAILURE MILEAGE WAS 78,000. UPDATED 02/03/11*LJ UPDATED 02/04/11*JB