2003 Chevrolet Suburban

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2005· SERVICE BRAKES, HYDRAULIC

  DT*: THE CONTACT STATED WHILE REGULAR MAINTENANCE WAS BEING PERFORMED THE DEALERSHIP DETERMINED THE BRAKE ROTORS NEEDED TO BE REPLACED. THE REPAIR SHOULD BE PERFORMED WITHIN THE NEXT 1,000 MILES. THE BRAKE PADS DO NOT NEED TO BE REPLACED. *AK

• 12/27/2013· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE CONTACT STATED THAT EVERY ELECTRICAL COMPONENT FAILED IN DUE TO POOR GROUNDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 348.

• 12/27/2012· SERVICE BRAKES,FUEL/PROPULSION SYSTEM

  I PURCHASED THIS SUBURBAN NEW IN 2003. IN MAY OF 20011, I SUDDENLY HAD NO BRAKES WHEN BACKING UP AND GOING FORWARD IN PARKING LOT AFTER DRIVING FROM HOME TO STORE. TOOK THE SUBURBAN TO OLYMPIA, WASHINGTON CHEVROLET DEALER WHO SAID CAUSE OF THE BRAKE FAILURE WAS DUE TO RUSTING OF BRAKE LINES THAT WERE LEAKING AND RECOMMENDED REPLACING ALL BRAKE LINES. IN THE PREVIOUS WEEKS, I HAD DRIVEN THE SUBURBAN ON MOUNTAIN ROADS IN NATIONAL FORESTS IN THE AREA THAT WERE UNPAVED AND HAD STEEP INCLINES, WAS LUCKY NOT TO HAVE HAD A FAILURE ON THOSE ROADS OR ON PAVED HIGHWAY AT HIGH SPEEDS ON THE TRIP HOME. ALL BREAK LINES WERE REPLACED. THIS REQUIRED REMOVAL OF THE FUEL TANK. A FEW WEEKS LATER THE SERVICE ENGINE CHECK LIGHT CAME ON I TOOK THE SUBURBAN BACK TO THE DEALER WHO DETERMINED THAT THE PROBLEM WAS THE FRONT FUEL TANK VENT THAT WAS ALSO RUSTED AND WAS NOT FUNCTIONING PROPERLY. THIS REQUIRED REPLACING THE FUEL TANK SINCE THE VENT WAS NOT SOLD SEPARATELY!! THE NEW TANK WITH VENT COST $829 DOLLARS BRINGING THE TOTAL COST OVER $3,000 DOLLARS. NOTE, I ALSO PURCHASED A 2003 HONDA ACCORD NEW, WHICH I STILL HAVE, AND HAVE DRIVEN IT FOR OVER 70,000 MILES AND IN THE SAME ENVIRONMENT AS THE 2003 SUBURBAN, AND IT HAS NO SIGNS OF RUST ON THE BRAKE LINES OR FUEL LINES. THIS SEEMS TO BE A COMMON PROBLEM WITH SUBURBANS OF OTHER MODEL YEARS AND IT IS A LIFE ENDANGERING FAILURE. I FEEL I SHOULD BE COMPENSATED BY CHEVROLET FOR THESE REPAIRS AND A RECALL ISSUED ALL SUBURBANS TO CHECK FOR THIS RUSTING OF THE BRAKE AND FUEL LINES TO AVOID LOSS OF BRAKES THAT COULD CAUSE AN ACCIDENT AND LOSS OF LIFE. *TR

• 12/27/2007· STRUCTURE

  I PURCHASED A 2003 CHEVROLET TAHOE LT AND THE BACK GLASS HINGE HAS CAME UNGLUED FROM THE GLASS AND FALLEN ON ONE SIDE. I HAVE BEEN TOLD BY FOUR GLASS COMPANY'S THAT THEY HAVE HAD TO REPLACE MANY OF 2003 TAHOES AND SURBURBANS WITH THE SAME PROBLEM WITH THE BACK GLASS AND THAT IT IS A DEFECT. I CALLED THE CHEVROLET COMPANY AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS OVER 100,000 MILES BUT ITS THERE PROBLEM THEY ARE THE ONES THAT GLUED THE HINGES TO THE GLASS AND WHY SHOULD I HAVE TO PAY 900.00 DOLLARS TO REPLACE THE GLASS ESPECIALLY WHEN I DON'T HAVE IT. PLEASE DO SOMETHING ABOUT THIS PROBLEM I KNOW THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM. PLEASE MAKE THE CHEVROLET COMPANY FIX THIS PROBLEM. IT HAS CAUSED THE BACK GLASS TO STICK UP OVER THE BACK ABOUT A INCH AND YOU CAN NOT EVEN OPEN IT BECAUSE THE HINGE ON THE GLASS HAS COME COMPLETELY UNGLUED IT FALLS DOWN WHEN YOU OPEN IT AND IS VERY VERY HARD TO CLOSE ONCE YOU OPEN IT. BECAUSE YOU HAVE TO PICK UP ON THE GLASS AND TRY TO CLOSE IT AT THE SAME TIME BELIEVE ME MY FINGERS HAS GOTTEN SMASHED MANY TIMES SO I STOPPED EVEN OPENING IT. BUT BEFORE THIS HAPPENED I REALLY USED IT ALOT TO PUT STUFF IN THE BACK WHEN THE 3RD ROW SEAT WAS BEING USED IF YOU OPENED THE WHOLE DOOR THEN YOUR STUFF FALLS OUT BECAUSE THERE'S NOT MUCH ROOM TO PUT YOUR STUFF BACK THERE. *TR

• 12/27/2005· FUEL SYSTEM, GASOLINE

  DT: THE CONTACT STATED THE FUEL TANK COLLAPSED, CRUSHING THE FUEL PUMP, WHICH HAS BEEN REPLACED TWICE. THE FUEL TANK WAS PLASTIC. THE VENT TO THE FUEL TANK WAS BLOCKED AND CAUSED A VACUUM WHICH CRUSHED THE FUEL PUMP. THE FIRST TIME, THE VEHICLE WAS DRIVEN AT 45 MPH, IT SHUT DOWN WITHOUT WARNING AND WOULD NOT RESTART. AN INDICATOR LIGHT ILLUMINATED, STATING THE COMPUTER SHUT DOWN THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALERSHIP, AND THE FUEL PUMP WAS REPLACED. LESS THAN THREE MONTHS LATER WHILE DRIVING, THE PROBLEM RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP. THE FUEL PUMP WAS REPLACED A SECOND TIME, AND THE VENT FOR THE FUEL TANK WAS RETRO FITTED TO THE ENGINE COMPARTMENT. THE VEHICLE HAS NOT HAD ANY MORE PROBLEMS. *AK

• 12/25/2007· ELECTRICAL SYSTEM

  I ALMOST GOT HIT BY ANOTHER DRIVER BECAUSE OF THE PROBLEM WITH THE SPEEDOMETER ON MY 2003 SUBURBAN Z71 THE SPEEDOMETER READ NOW WHEN IS PARK FROM 35 MILES TO 75 MILES AND WHEN IM DRIVING SOMETIMES IT READS 0 OR 120 MILES DOESN'T WORK HOW IS SUPPOSED TO. *TR

• 12/24/2008· POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLCrash

  REVVING OF ENGINE TO POINT OF SCREECHING TIRES. SOMETIMES FEELING OF BEING IN NEUTRAL FOR A SECOND THEN CLUNK IN TRANNY/REAR END? ACTS AS ENGAGEMENT OF CRUISE CONTROL INCREASING SPEED, NOT ABLE TO DISENGAGE BY HITTING BRAKE. COMPUTER DID NOT SHOW ANYTHING. NEXT TIME PUTTER "LOCKED OUT" TECH'S. PUTER REPLACED. WORKED GOOD FOR TWO WEEKS. ENGINE REVVED, HIT PATCH OF ICE, TOTALED OUT Z-71. THANK GOD, NO INJURIES. FIGHTING IT FOR APPX 16000 MILES. 72000 TO 88000. *TR

• 12/21/2007· ELECTRICAL SYSTEM

  I HAVE A 2003 TAHOE AND HAVE HAD THE SPEEDOMETER STICK A NUMBER OF TIMES. I HAVE TAKEN IT IN FOR REPAIR SEVERAL TIMES HOWEVER THE SERVICE TECH COULD NOT DUPLICATE THE CONDITION SO THEY TOLD ME NOT TO REPAIR THE ISSUE BECAUSE OF THE COST. GM IS NOW OFFERING A "SPECIAL COVERAGE" THAT EXTENDS THE WARRANTY OF THE INSTRUMENT PANEL, HOWEVER ONLY IF THE TAHOE HAS LESS THAN 70,000 MILES OR YOU HAVE OWNED THE VEHICLE UNDER 7 YEARS WHICHEVER OCCURS FIRST. I FEEL THAT GM HAS KNOWN ABOUT THIS ISSUE AND SHOULD ISSUE A FULL RECALL TO CORRECT THIS ISSUE. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. *TR

• 12/20/2003· SUSPENSION,TIRESCrash

  2003 SUBURBAN ROLLED OVER IN ROAD AFTER TRYING TO AVOID CHAIR THAT WAS OBSTRUCTING MIDDLE LANE. *LA

• 12/19/2010· ELECTRICAL SYSTEM

  SPEEDOMETER GOES TO 120 RANDOMLY. *TR

• 12/19/2005· ELECTRICAL SYSTEM

  SPEEDOMETER GAUGE STOPPED WORKING. WOULD REGISTER AS GOING 20 MPH OR EVEN UP TO 80 MPH WHEN PARKED. OCCASIONALLY WOULD APPEAR TO TRACK THEN WOULD REGISTER SIGNIFICANTLY TOO HIGH OR TOO LOW (USUALLY TOO HIGH). DROPPED OFF AT DEALER & TOLD IT NEEDED INSTRUMENT PANEL CLUSTER REPLACEMENT BUT WAS ON BACK ORDER NATIONWIDE. CALLED GM CUSTOMER ASSISTANCE WHO CONFIRMED WITH THE DEALER THAT IT IS A "HIGH FAILURE ITEM". INITIAL ATTEMPT AT REPLACING. SAME AS OTHER COMPLAINTS THAT I HAVE READ. I WAS ALSO TOLD THAT THE REPLACEMENT OF THIS IS EXPENSIVE. *NM

• 12/19/2003· AIR BAGS

  AIR BAG DEPLOYED AFTER IGNITION SWITCH WAS TURNED ON. VEHICLE WAS PARKED IN DRIVEWAY AND WAS NOT MOVING.*AK

• 12/18/2010· SERVICE BRAKES, HYDRAULIC

  WHEN I WAS BACKING OUT OF A PARKING SPACE I PUT ON MY BRAKES AND THEY WENT DOWN TO THE FLOOR,I HAD TO BE TOWED TO A CHEVY DEALER, WHEN THE CAR WAS PUT UP ON THE LIFT THEY DISCOVERED ALL METAL BRAKE LINES WERE RUSTED,OUT THE DEALER CLAIMS CHEVY IS NOT AT FAULT THAT IT WAS CAUSED BY ROAD SALT, I HAVE OWNED CARS FOR OVER SIXTY YEARS AND I HAVE LIVED IN THE SAME AREA FOR SEVENTY YEARS AND I HAVE NEVER HAD METAL BRAKE LINES RUST OUT, I FEEL THAT CHEVY USED INFERIOR METAL FOR THERE BRAKE LINES. THEY ARE BILLING ME $4000.00 TO REPLACE BRAKE LINES PLUS WHATEVER HAS TO GO WITH IT. IF I HAD BEEN DRIVING ON THE HIGHWAY AND THIS HAPPENED THERE WOULD HAVE BEEN SERIOUS INJURES AND EVEN DEATHS.

• 12/15/2003· SEATS

  PROBLEMS WITH REAR PASSENGER SEATS ON A 2003 Z71 SUBURBAN.*MR THE SAFETY PATROL WAS UNABLE TO PROPERLY PUT THE CHILD SAFETY SEAT INTO THE VEHICLE BECAUSE OF THE WAY THE LATCH SYSTEM WAS DESIGNED. THE CONSUMER WAS CONCERNED WITH THE SAFETY OF HER CHILDREN. IT WAS EXPLAINED TO THE CONSUMER THAT IT WAS ILLEGAL TO PLACE A CAR SEAT IN FRONT OF ANYTHING THAT PULLS DOWN, THE REAR CENTER SEAT CONTAINED A DRINK HOLDER/ARM REST AND THE REAR PASSENGER SEAT ONLY SLID FORWARD FOR ACCESS TO THE REAR THIRD SEAT. *CB *JB

• 12/14/2005· FUEL SYSTEM, GASOLINE

  BEFORE COMPLETE FAILURE, OVER A PERIOD OF A MONTH THE CAR FAILED TO START/TURNOVER. AFTER 5 MINUTES & REPEATED ATTEMPTS CAR WOULD FINALLY START. ON FINAL FAILURE DATE, THE CAR WOULD NOT START EVEN WITH PERIODIC ATTEMPTS OVER 2 DAYS. VEHICLE WAS TOWED TO DEALER. DEALER REPLACED FUEL PUMP & FUEL FILTER WHICH SEEMS TO HAVE FIXED THE PROBLEM. *NM

• 12/14/2005· ELECTRICAL SYSTEM

  SPEEDOMETER GAUGE STOPPED WORKING. WOULD REGISTER AS GOING 20 MPH OR EVEN UP TO 80 MPH WHEN PARKED. OCCASIONALLY WOULD APPEAR TO TRACK THEN WOULD REGISTER SIGNIFICANTLY TOO HIGH OR TOO LOW (USUALLY TOO HIGH). DROPPED OFF AT DEALER & TOLD IT NEEDED INSTRUMENT PANEL CLUSTER REPLACEMENT BUT WAS ON BACK ORDER NATIONWIDE. CALLED GM CUSTOMER ASSISTANCE WHO CONFIRMED WITH THE DEALER THAT IT IS A "HIGH FAILURE ITEM". INITIAL ATTEMPT AT REPLACING IPC FAILED, STILL AWAITING ANOTHER NEW PART & HOPING TO GET VEHICLE BACK SOON. *NM

• 12/13/2005· SEAT BELTS

  I PURCHASED A PRE-OWNED 2003 CAVALIER LS EARLIER THIS YEAR. ON A REGULAR BASIS, THE DRIVERS SEAT BELT SLIPS OUT OF THE LOOP ON THE TOP OF THE SEAT THAT IS SUPPOSED TO HOLD IT, WHILE I AM BUCKLING UP, AND SMACKS ME IN THE NECK. SOMETIMES I DRIVE WITH IT THIS WAY, BUT WAS SINCE TOLD BY MY MECHANIC THAT I SHOULDN'T BECAUSE THE SEAT BELT IS NOT DOING ITS JOB EFFECTIVELY THAT WAY. THE LATEST TIME BEING TODAY, BUT THIS HAS HAPPENED EVER SINCE I PURCHASED THE VEHICLE. THE NUMBER OF FAILURES I HAVE BELOW IS 15, BUT THIS IS JUST AN ESTIMATE. *JB

• 12/12/2006· ELECTRICAL SYSTEM

  I HAVE A 2003 CHEVY SUBURBAN WITH 46,000 MILES AND THE SPEEDOMETER NOT WORKING. I CALLED THE DEALER AND HE SAID IT IS A COMMON PROBLEM BUT I AM STILL GOING TO HAVE TO PAY TO FIX IT. THE SPEEDOMETER WAS READING 120 MILES PER HOUR AND I WAS GOING LESS THAN 50 MILES PER HOUR. I RESEARCHED THIS PROBLEM ON THE INTERNET AND I FOUND HUNDREDS OF OTHER PEOPLE WITH THE SAME PROBLEM IN TAHOES AND SILVERADOS. *NM

• 12/11/2018· SERVICE BRAKES

  RE: "G.M. RESISTS RECALLING TRUCKS OVER BRAKE LINES", NY TIMES, JULY 7, 2014 IN SPITE OF MY 2003 CHEVY SUBURBAN PASSING NEW HAMPSHIRE'S MANDATORY SAFETY INSPECTION IN MAY OF 2018, IN AUGUST OF 2018 A BRAKE LINE BURST, RESULTING IN LOSS OF BRAKE FUNCTION. THE LINE BURST AT A POINT BELOW THE DRIVER'S DOOR AND JUST FORWARD OF THE ABS MODULATOR, WHERE THE LINES CROSS OVER THE TOP OF THE FRAME AND ARE EXPOSED TO WHEEL SPRAY. AT THE POINT OF FAILURE, THE LINES ARE OVERLAID AND OBSCURED BY A LARGE BUNDLE OF ELECTRIC WIRES. THE ATTACHED PHOTO SHOWS THE FAILURE POINT, WITH THE SHEATHED WIRE BUNDLE MOVED UP OUT OF THE WAY. THE MILEAGE AT THE TIME WAS APPROXIMATELY 167500. WITH REGARD TO THE NHTSA DETERMINATION NOT TO RECALL "ALMOST 1.8 MILLION FULL-SIZE PICKUP TRUCKS AND SPORT UTILITY VEHICLES FROM THE 1999 TO 2003 MODEL YEARS FOR CORROSION-RELATED BRAKE FAILURES", AS SUMMARIZED IN THE 7/7/14 NY TIMES ARTICLE, DOES NHTSA'S DECISION TO ABSOLVE GM OF RESPONSIBILITY ON THIS ISSUE ALSO ABSOLVE NHTSA AND/OR GM OF RESPONSIBILITY TO NOTIFY OWNERS THAT THEY ARE IN GRAVE DANGER IF THEY ARE STILL OPERATING THEIR VEHICLES WITH THE ORIGINAL BRAKE LINES? NHTSA SHOULD KNOW FROM THEIR OWN RECORDS THAT A LARGE NUMBER OF THESE VEHICLES ARE STILL ON THE ROAD. I KNOW BECAUSE I SEE THEM EVERY DAY. AS FOR GM'S EXCUSES: '"G.M. HAS RESISTED RECALLING THE PICKUPS AND SPORT UTILITY VEHICLES, TELLING REGULATORS THAT RUSTED BRAKE LINES ARE A ROUTINE MAINTENANCE ISSUE." OBRAKE LINES ARE NOT A MOVING PART. HOW ARE THEY "MAINTAINED"? I HAVE MORE TO SAY, BUT YOU ARE LIMITING ME. *TR

• 12/10/2014· SERVICE BRAKES

  TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED, THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THE BRAKE LINES WERE CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A SECOND OPINION. THE TECHNICIAN STATED THAT THE BRAKE LINES WERE WORKING UP TO STANDARDS. THE VEHICLE HAD NOT BEEN REPAIRED. THE VEHICLE FAILURE MILEAGE WAS 142,000.

• 12/10/2013· SERVICE BRAKES

  BRAKES FAILED WHEN COMING TO A STOP AFTER LEAVING A GAS STATION. BRAKE FLUID LEAKING DOWN FRAME RAIL NEXT TO ABS BOOSTER BY THE FUEL TANK. *TR

• 12/10/2012· SERVICE BRAKES

  WE BOUGHT THE SUBURBAN IN VIRGINIA IN 2004 MOVED TO WASHINGTON STATE IN 2007. LIVED THERE FOR 4 YEARS AND NOW LIVE IN GUAM WHICH HAS BEEN FOR ABOUT A YEAR AND A HALF. THE 2003 SUBURBAN HAS SEEN VERY LITTLE SNOW AND WHEN IT HAS THE STATES WE HAVE LIVE IN USE SAND AND NOT SALT AND YES I KNOW GUAM IS A ISLAND. WHILE COMING HOME A CAR PULLED INFRONT OF US AND I HAD TO APPLY THE BRAKES AND THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR, I BARLEY STOPPED IN TIME WHICH WOULD OF BEEN NO PROBLEM IF THEY BRAKES WORKED NORMALLY (NOTE: GUAM'S MAX SPEED LIMIT ON THE ISLAND IS 35 MILES PER HOUR) . STILL IN TRAFFIC I HAD TO FIND A PLACE TO PULL OFF WHICH TOOK ABOUT A MINUTE, LUCKY IT WAS UP HILL. THE SERVICE WARNING CAME ON TO CHECK BRAKES OF COURSE AT THIS TIME THEY WHERE COMPLETELY TO THE FLOOR TAKING 100 FEET TO BRING THE VEHICLE TO A STOP THANK YOU K-MART PARKING LOT. THE BRAKE RESERVOIR WAS COMPLETELY DRY AND A POOL OF BRAKE FLUID WAS BELOW THE DRIVERS DOOR. THERE WAS NO WARNING OF THIS FAILURE THEY WORKED FINE ONE MINUTE THEN NOT THE NEXT. I AM NOW BEING QUOTED 1,100.00 DOLLAR REPAIR BY THE DEALERSHIP AND TO TOP IT OFF IT WILL BE ATLEAST 2 WEEKS TO GET THE PARTS FROM DETROIT SINCE THEY ONLY USE OEM PARTS. NOT TO MENTION THE RENTAL CAR BILL I WILL RACKING UP IN GUAM. MY MAJOR CONCERN IS 6 YEARS DOWN THE ROAD WHEN THEY FAIL AGAIN WILL I BE SO LUCKY SINCE OEM PARTS ARE NOT STAINLESS STEEL. *TR

• 12/10/2004· STEERING

  LOOSE MOTION IN STEERING AND KNOCKING SOUND. HAD TO WAIT ON REPAIR DUE TO DEALER INFORMING US OF BACKORDERS ON INTERMEDIATE SHAFTS. DEALER HAD SAID THERE WERE MANY COMPLAINTS OF THIS SAME NATURE. WE ALSO HAD 2 FAMILY MEMBERS TO HAVE THEIRS REPAIRED. DEALER REPAIRED, BUT WE HAD TO PAY FOR ALL REPAIRS.*AK

• 12/09/2013· SERVICE BRAKES

  APPROACHING STOP SIGN AND BRAKE PEDAL WENT TO FLOOR. AFTER LOOKING AT LINES ,THEY ARE ALL CORRODED TERRIBLY AND I NOTICED THE NHTSA HAS AN OPEN COMPLAINT ON THIS VERY THING. *TR

• 12/08/2010· SERVICE BRAKES, HYDRAULIC

  TL*THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN REVERSE THE BRAKES FAILED. THE ABS WARNING LIGHT ILLUMINATED WHILE THE CONTACT APPLIED THE BRAKES. THE VEHICLE WAS INSPECTED BY THE OWNER WHEN HE NOTICED THAT THE BRAKE LINE WAS CORRODED AND THERE WAS ALSO A LEAK. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 93,800.

• 12/08/2006· ELECTRICAL SYSTEM

  2003 CHEVY SUBURBAN, WHILE DRIVING STEADY @ AT APPROXIMATELY 65 MPH, SPEEDOMETER BECAME ERRATIC, INDICATING 0 MPH; SLOWED TO 55 AND EXITED HIGHWAY. SHUT ENGINE OFF AND SPEEDOMETER WENT TO 55 MPH AND REMAINED. STARED ENGINE AND INDICATOR WENT TO 30 MPH. ALL OTHER INDICATIONS AND GAUGES SEEMED TO INDICATE NORMAL. *JB

• 12/07/2016· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THE INSTRUMENT CLUSTER INADVERTENTLY DISABLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE THE FAILURE MILEAGE WAS 85,000. UPDATED 02/14/17*LJ CONSUMER STATED TECHOMETER, OIL PRESSURE GAUGE. GEAR INDICATOR LIGHTS OFFER LIGHTS STOPPED WORKING. UPDATED 7/16/18*JB

• 12/07/2004· SERVICE BRAKES, HYDRAULIC

  AT 45 MPH VEHICLE JERKED, AND THE TIRES SQUEALED. VEHICLE MADE IT TO ITS DESTINATION, AND IT WAS DISCOVERED THAT ABS BRAKES WERE DEFECTIVE. DEALER COULD NOT FIND ANY DEFECT.*AK

• 12/06/2010· SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL,EQUIPMENTCrash

  ON 26OCT. 2010 I HAD A THROTTLE BODY REPLACE ON A 2003 CHEVY SUBURBAN AT A LOCAL CHEVY DEALERSHIP. A DAY LATER MY WIFE AND I TOOK THE SUBURBAN OUT TO GO SHOPPING . I RETURNED TOTHE PARKING LOT TO PULL UP TO THE DOOR TO LOAD UP. AS I WAS CIIRCLING AROUND IN THE PARKING LOT THE ENGINE OF THE SUV RED LINED ,THIS CAUGHT ME TOTALLY OFF GAURD. I APPLIED THE BRAKES TO THI SUV, IT DID NOT STOPPED . THE END RESULT WAS THAT I HIT A LIGHT POLE IN THE PARKING LOT. I REPORTED THE ACCIDENT TO MY INSURANCE COMPANY. MY IN INSURANCE COMPANY SENT A INVESTIGATOR OUT TO LOOK A THE SUV , HE STARTED THE VEHICLE AND IT REDLINED , HE GAVE ME A CALL AND SAID I HAD A ISSUE WITH THE THROTTLE BODY AND THAT IT COULD HAVE BEEN IMPROPERLY INSTALLED OR IT COULD HAVE BEEN A MANUFACTURE DEFECT. LATER ON I CALLED THE DEALERSHIP THAT INSTALLED AND PROFORMED THE WORK .THEY SAID THAT IT WAS DEFINITELY A DEFECTED AND THAT THEY ARE NOT RESPONSIBILE FOR THE ACCCIDENT. THEY SAID THAT GM WAS RESPONSIBLE FOR THIS ACCIDENT. *TR

• 12/06/2007· FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM

  I RECEIVED A LETTER FROM CHEVROLET STATING "THIS LETTER IS INTENDED TO MAKE YOU AWARE THAT YOUR VEHICLE COULD DEVELOP A CONDITION WHERE ONE OR MORE OF THE INSTRUMENT PANEL GAUGE NEEDLES MAY STICK, FLUTTER, OR BECOME INOPERATIVE. THIS MAY CAUSE INACCURATE READINGS, INCLUDING THE SPEEDOMETER AND THE FUEL GAUGE" THE LETTER CONTINUES TO STATE THAT "GENERAL MOTORS IS PROVIDING SPECIAL COVERAGE THAT EXTENDS THE WARRANTY" IF "YOUR 2003 CHEVROLET MODEL YEAR CHEVROLET TAHOE WITHIN 7 YEARS OF THE DATE" OR "70,000 MILES". MY CHEVROLET TAHOE HAS BOTH THESE ISSUES. THEY STARTED ABOUT TWO WEEKS BEFORE I RECEIVED THE LETTER. WHAT I DON'T UNDERSTAND AND WOULD LIKE A RESPONSE FROM GENERAL MOTORS IS WHY MY SAFETY IS NOT AN CONCERN TO THEM BECAUSE I HAVE DRIVEN MORE THAN 70,000 MILES IN MY TAHOE? I TRAVEL THROUGH A LOT OF RURAL AREAS TO WORK AND I FEEL IT IS VERY IMPORTANT TO NOT RUN OUT OF GAS. I FEEL IT EQUALLY IMPORTANT TO KNOW HOW FAST I AM GOING. THE SPEEDOMETER REGISTERS THAT I AM GOING 60 OR 70 MILES PER HOUR WHEN I AM SITTING AT A RED LIGHT. WHEN I AM GOING DOWN THE ROAD IT REGISTERS THAT I AM GOING OVER 120 MILES PER HOUR. THIS IS ANOTHER SAFETY ISSUE BECAUSE I DON'T KNOW HOW FAST I AM GOING. NOT TO MENTION THE POTENTIAL FOR SPEEDING TICKETS. I WOULD LIKE TO THINK THAT GENERAL MOTORS CARES ABOUT THEIR CUSTOMERS SAFETY REGARDLESS OF HOW MANY MILES THEY HAVE DRIVEN. THESE GAUGES ARE VERY EXPENSIVE TO HAVE REPLACED AND THEY ARE A SAFETY HAZARD. NOT BEING ABLE TO MONITOR YOUR RATE OF SPEED OR BE AWARE IF YOU HAVE ENOUGH GAS TO GET HOME ARE SAFETY ISSUES TO ME FOR MY HEALTH AS WELL AS MY PEACE OF MIND AND I WOULD LIKE TO KNOW WHY GENERAL MOTORS DOESN'T FEEL RESPONSIBLE FOR CORRECTING THIS DEFAULT THEY ARE AWARE FOR ALL THEIR TAHOE OWNERS. I HAVE A COMPLAINT WITH THE GENERAL MOTORS ANSWER CALL CENTER BUT HAVE NOT RECEIVED A RESPONSE. *TR

• 12/06/2003· ENGINE AND ENGINE COOLING

  OIL PUMP FAILURE WITH ONLY 5,000 MILES ON ENGINE. GM WANTS TO EXTEND WARRANTY AND LEAVE IT AT THAT. WITH NO OIL CIRCULATION INTERNAL ENGINE DAMAGE POSSIBLE AND RELIABILITY/SAFETY/TRUSTWORTHINESS OF ENGINE IN QUESTION. WANT GM TO REPLACE MOTOR BUT THEY WANT ME JUST ACCEPT EXTENDED WARRANTY AND GO AWAY. AS A CONSUMER I BELIEVE THAT I SHOULD NOT HAVE TO ACCEPT THE RISK OF FURTHER ENGINE FAILURE AND WANT A REPLACEMENT BASED ON SUBSTANTIAL IMPAIRMENT AND VALUE IMPAIRMENT AS WELL AS SUBSTANTIAL LOSS OF USE (BEEN IN REPAIR 18 DAYS SINCE FEBRUARY). *LA

• 12/05/2014· SERVICE BRAKES

  CATASTROPHIC BRAKE FAILURE; BRAKE PEDAL WENT TO THE FLOOR WITH VERY LITTLE STOPPING POWER LEFT TO THE VEHICLE. MECHANIC HAS ADVISED THAT ALL OF THE BRAKE LINES REQUIRE REPLACEMENT. *TR

• 12/04/2004· TIRES

  FIRESTONE TIRES FR680, 215/70R15. REPLACED THE TIRES ON THE FRONT OF MY VEHICLE AT 25,000 MILES DUE TO SEVERE FLAT SPOTTING & STEEL CHORDS SHOWING. THE REAR TIRES ARE PERFECT. CHEVY DEALER AND TIRE STORE BOTH CONFIRMED NO ALIGNMENT ISSUES ARE PRESENT. THE TIRES ARE REALLY DEFFECTIVE. I HAD THE REAR TIRES MOVED TO THE FRONT AND BOUGHT NEW TIRES FOR THE REAR. THE SAME WEARING OCCURRED, SO BOUGHT A NEW SET OF FOUR. THERE HAS NOT BE ANY PROBLEM SINCE.*AK

• 12/03/2012· SERVICE BRAKES

  I WAS DRIVING ABOUT 25MPH ON A SNOW COVERED ROAD. I APPLIED THE BRAKE AND THE ABS SYSTEM ENGAGED THEN THE BRAKE PEDAL WENT DOWN TO THE FLOOR WITH NO HYDRAULIC PRESSURE. THE CAR NO LONGER SLOW DOWN SO I DOWN SHIFTED TO SLOW THE CAR AND FINALLY GOT IT TO STOP AND SHIFTED TO NEUTRAL TO STAY STOPPED. ONCE I PUT THE CAR IN GEAR THE BRAKES COULD NOT KEEP THE CAR FROM MOVING. ONCE SAFELY OFF THE ROAD I CHECKED THE BRAKE FLUID AND THEIR WAS NONE. THE BRAKE LINE FAILED AND ALL THE FLUID LEAKED OUT. I AM THANKFUL THIS DIDN'T HAPPEN WHILE I WAS DRIVING AT ANY FASTER SPEEDS, THIS IS VERY DANGEROUS AND OCCURRED WITH NO PRIOR WARNING. *TR

• 12/02/2014· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE INTERIOR LIGHTING, ONSTAR DEVICE POWER IN THE REARVIEW MIRROR, FAN MOTOR, AND DOOR LOCKS LOST POWER INTERMITTENTLY. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL SHORT IN THE DASHBOARD NEEDED TO BE REPAIRED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

• 11/30/2004· STEERING,SUSPENSION

  NUMEROUS PROBLEMS, REPLACED STEERING SHAFT, INNER TIE RODS, FRONT SHOCK ABSORBERS, IDLER ARM AND RELAY ROD, POWER STEERING PUMP AND GEAR ASSEMBLY. *BF THE CONSUMER STATED THAT THE STEERING WHEEL LEADS ITSELF AND ESSENTIALLY LOCKS INTO A HARD RIGHT OR LEFT TURN AND RARELY AUTOMATICALLY RELEASES FROM THE TURN BY ITSELF. CONTINUED PROBLEMS WITH THE FRONT END ALIGNMENT. THE FOUR TIRES WERE CUPPED. *TC

• 11/29/2005· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  DT: CONTACT STATED WHILE DRIVING THE SPEEDOMETER MALFUNCTIONED, AND AT DIFFERENT SPEEDS IT STUCK. THIS OCCURRED MORE FREQUENTLY WHEN IT WAS HOT OUTSIDE OR WHEN THE CLUSTER PANEL HEATED UP. *AK

• 11/27/2007· ELECTRICAL SYSTEM

  SPEEDOMETER STICKS CANT EVER TELL WHAT SPEED I AM TRAVELING AT. THIS SEEMS TO BE A COMMON PROBLEM WHY WONT THEY RECALL THEM! *TR

• 11/24/2014· ENGINE

  I HAVE BEEN EXPERIENCING COMPLETE ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEEDS WITHOUT ANY WARNING. I NOTICE A LOSS OF POWER AND NOTICE THE ENGINE LIGHT IS ON AND THE VEHICLE IS DIFFICULT TO STEER. AFTER COASTING TO THE LEFT SIDE OF THE ROAD, THE VEHICLE IGNITION IS TURNED OFF AND AFTER SEVERAL ATTEMPTS, THE CAR STARTS AGAIN AND I CAN DRIVE TO MY DESTINATION. FUEL PUMP AND FUEL LINES WERE REPLACED LESS THAN 2 YEARS AGO WHEN A SIMILAR PROBLEM WAS EXPERIENCED. *TR

• 11/23/2013· SERVICE BRAKES

  I TOOK MY VEHICLE IN FOR OUR STATES' REQUIRED ANNUAL VEHICLE INSPECTION. THE MECHANIC OBSERVED THAT THE BRAKE LINES WERE EXTREMELY RUSTY AND, IN HIS OWN WORDS, ON THE VERGE OF COMPLETE FAILURE. HE SHOWED ME THE LINES WHICH WERE FLAKING AND ALREADY PITTED AND CREVASED. HE NOTED THIS WAS A **VERY** DANGEROUS CONDITION AND COULD RESULT IN A "NO BRAKE CONDITION". AFTER SHOWING ME THE BRAKE LINES IN QUESTION, HE RECOMMENDED FULL BRAKE LINE REPLACEMENT. I TOOK HIS RECOMMENDATION SERIOUSLY AND I WENT HOME AND DID SOME RESEARCH ON THE INTERNET, AND MUCH TO MY SURPRISE, THE INTERNET ABOUNDED WITH OWNERS OF 1999-2003 SUBURBAN (AND OTHER CHEVY/GM MODELS) PROBLEMS ASSOCIATED WITH THE RUSTING OF BRAKE LINES. !!! I WAS APPALLED THAT SO MANY PROBLEMS HAVE BEEN DOCUMENTED AND WITH NO FORMAL RECOURSE/ACTION TAKEN BY CHEVROLET. [AS A RELATED NOTE, IN THE PRIOR ANNUAL INSPECTION FOR THIS VEHICLE, THE ABS SENSORS WERE NOTED AS RUSTED THROUGH, AND WHICH I HAD REPLACED]. WE LIVE IN VIRGINIA WHERE THE WEATHER IS MODERATE AND THERE IS NOT THAT MUCH WINTER CONDITIONS THAT REQUIRE ROAD SALTING, ETC. SO THIS IS NOT A RESULT OF THE VEHICLE LIVING IN HARSH ROAD-SALTED CONDITIONS. I ENDED UP DECIDING TO SPEND THE $$ TO REMEDIATE THIS DANGEROUS DRIVING CONDITION AND TO GET ANOTHER 10 YEARS OUT OF THE VEHICLE. I PURCHASED A STAINLESS STEEL SET OF PRE-BENT BRAKE LINES SPECIFIC TO THIS VEHICLE (SHOWS THAT THERE IS A DEMAND FOR THESE IN THE MARKET BECAUSE OF THIS CONDITION) AND HAVING THEM INSTALLED (OVER $1K TOTAL). OUCH! CHEVROLET NEEDS TO STEP UP TO THE PLATE, ADMIT CULPABILITY, AND MAKE IT RIGHT FOR VEHICLE OWNERS. COME ON CHEVY... *TR

• 11/22/2012· SERVICE BRAKES

  TRAVELING FROM MA TO FL, STOPPED TO EAT DINNER AND CHANGE DRIVERS. WHEN WE RESUMED THE TRIP WE LOST THE BRAKES IN THE PARKING LOT OF THE RESTAURANT. A MECHANIC IN NC CAME OUT ON A SUNDAY MORNING TO HELP US. HE FOUND THE BRAKE LINE AT THE LEFT REAR AXLE HAD RUPTURED DUE TO CORROSION. HE SAID HE KEEPS A COIL OF BRAKE LINES IN STOCK SO HE CAN MAKE UP A BRAKE LINE FOR TRAVELERS FROM THE NORTH. WHEN I CALLED HIM TO TELL HIM WE LOST OUR BRAKES, HE SAID YOU ARE FROM THE NORTH, RIGHT? I THOUGHT IT WAS MY ACCENT BUT HE SAID IT WAS BECAUSE GETS ENOUGH CALLS FOR THIS THAT HE KEEPS A COIL OF MATERIAL IN STOCK. WE ARE FORTUNATE IT WAS NOT IN CITY TRAFFIC OR AT A HIGHER SPEED. WHEN I DID A GOOGLE SEARCH I FOUND MANY OTHERS WITH THE SAME EXPERIENCE AND AN ARTICLE THAT NHTSA WAS STUDYING THIS. *TR

• 11/21/2013· SERVICE BRAKES

  MY HUSBAND WAS BACKING OUT OF THE DRIVEWAY, HEARD A POP AND BRAKE PEDAL WENT TO FLOOR. LUCKILY NO ONE WAS HURT. DEALER SAID FRONT TO BACK BRAKE LINE CORROSION. COST WILL BE $2000 TO FIX. WE SEE THERE IS A PENDING INVESTIGATION ON THIS AND WANT TO KNOW STATUS BECAUSE IT SEEMS LIKELY FROM RESEARCHING THIS THAT A RECALL IS POSSIBLE. CAN YOU PROVIDE A STATUS ON BRAKE LINE CORROSION INVESTIGATION AMONG 1999-2003 GM VEHICLES. NOT FAIR THAT WE HAVE TO PAY $2000 FOR BRAKE CORROSION THAT SHOULD NOT HAVE HAPPENED. PLEASE ADVISE IF POSSIBLE. *TR

• 11/19/2004· STEERING

  I HAVE A 2003 SUBURBAN THAT MAKES A CLUNKING NOISE WHEN STEERING. THE STEERING ALSO FEELS LOOSE. I TOOK IT TO THE DEALER FOR A BRAKE INSPECTION WHILE UNDER WARRANTY. I ALSO TOLD THEM ABOUT THIS CLUNKING NOISE. THEY SAID IT ALWAYS HAPPENS AND THAT THEY WOULD TIGHTEN IT UP. THIS HOWEVER IS NOT ON MY INVOICE ONLY THE BRAKE INSPECTION. BRAKES CAME BACK FINE(ALTHOUGH THEY STILL SQUEAK) AND THEY SAID THAT THEY TIGHTENED THE STEERING PROBLEM UP. CAR WAS STILL UNDER WARRANTY. NOW I HAVE 41,000 MILES ON IT AND WE ARE GOING TO L.A. FOR THANKSGIVING. I TOOK IT TO THE SHOP OF MY CHOICE FOR ONCE AGAIN A BRAKE INSPECTION AND THIS CLUNKING NOISE IN THE STEERING. UPON ARRIVAL TO THE SHOP THE OWNER HAS AN 02 SILVERADO AND SAID HE HAD THE SAME PROBLEM WHICH WAS CORRECTED BY CHEVY. APPARENTLY THEY ARE REPLACING THE STEERING SHAFT NOW. BEFORE THEY WERE REMOVING IT AND LUBING IT AND THEN PUTTING IT BACK. WHEN MY MECHANIC ASKED IF THEY WOULD COVER IT THEY SAID NO BECAUSE THE WARRANTY WAS EXPIRED EVEN THOUGH I BROUGHT IT IN BEFORE FOR THIS BUT I HAVE NO DOCUMENTATION TO SUPPORT THIS. MY MECHANIC ASKED TO GET THE PART BUT UNFORTUNATELY IT IS ON NATIONAL BACK ORDER. SOUNDS LIKE CHEVY IS GOING THROUGH QUITE A BIT OF THESE, THIS SHOULD BE RECALLED IN MY OPINION. I KNOW ANOTHER PERSON WITH A SILVERADO HD AND HIS CLUNKS ALSO. I'M NOT SURE WHEN THE PART WILL BE AVAILABLE AND DON'T KNOW IF IT IS DANGEROUS TO BE DRIVING. I HAVE HAD NO INJURIES OR CRASHES FROM THIS YET. PLEASE HELP IF POSSIBLE. THANK YOU.*AK

• 11/19/2004· STEERING,SERVICE BRAKES, HYDRAULIC

  WHILE DRIVING 60 MPH VEHICLE LOST POWER STEERING, AND CONSUMER HAD DIFFICULTY MAINTAINING CONTROL OF THE VEHICLE. CONSUMER APPLIED THE BRAKE PEDAL AND BRAKES FAILED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. THE CAUSE OF THE FAILURE HAD NOT BEEN DETERMINED.*AK

• 11/17/2011· SERVICE BRAKES, HYDRAULIC

  WHILE DRIVING AT 45 MPH ON A MEDIUM TRAFFIC CITY ROAD, THE BRAKES WERE APPLIED WHILE STOPPING FOR A TRAFFIC LIGHT THAT HAD TURNED RED. THE BRAKE PEDAL DID NOT RESPOND QUICKLY ENOUGH AND HAD DEPRESSED ALL THE WAY TO THE FLOOR. THE VEHICLE WAS ABLE TO SLOW DOWN ENOUGH TO BE DRIVEN INTO AN EMPTY PARKING LOT. AS I GOT THE VEHICLE TO STOP, I OPENED THE ENGINE COMPARTMENT AND SAW THE BRAKE FLUID LEVEL WAS VERY LOW. THE VEHICLE HAD ITS PREVENTATIVE MAINTENANCE DONE ON IT JUST THREE WEEKS PRIOR AND ALL FLUIDS WERE CHECKED TOPPED OFF (ALL OF WHICH IS DOCUMENTED BY AN OIL AND LUBE GARAGE). I WAS ABLE TO GET THE VEHICLE BACK TO MY HOME AND HAD INSPECTED THE ISSUE. AN AREA ALONG THE FRAME RAIL WERE THE BRAKE LINES GO FROM THE MASTER CYLINDER TO THE ABS MOTOR WAS LEAKING. THE BRAKE LINES WERE SEVERELY CORRODED IN JUST ONE AREA, INSPECTION OF THE REST OF THE BRAKE LINES WERE OK. ITS JUST ODD THAT IT WAS CORRODED IN JUST THE ONE AREA AND NOWHERE ELSE. THERE WAS NO WARNING THAT THE BRAKES WERE ABOUT TO FAIL OR ANY INDICATION THAT THE FLUID LEVEL WAS LOW. *TR

• 11/17/2007· ELECTRICAL SYSTEM

  I HAVE A 2003 CHEVROLET SUBURBAN WITH THE INSTRUMENT PANEL ACTING ERRATIC. IT STATES THAT I HAVE 0 OIL PRESSURE AND THAT I AM DOING 100 MPH WHEN I AM ACTUALLY DOING 40 MPH. THE TACHOMETER IS STICKING AT 2.1 RPM. I HAVE SEARCHED THE INTERNET FOR SOLUTIONS AND HAVE RAN INTO THOUSANDS OF POSTING THE SAME PROBLEMS WITH GM VEHICLES. WHO SHOULD I SEND ALL OF MY SPEEDING TICKETS TO? *TR

• 11/16/2007· FUEL SYSTEM, GASOLINE

  2003 CHEVY SUBURBAN STALLED TWICE ON THE HIGHWAY AT HIGH SPEEDS. CONSUMER STATES THAT THE VEHICLE HAD THE FUEL PUMP REPLACED. AFTER THE FUEL PUMP WAS REPLACED CONSUMER NOTICED GASOLINE ALL OVER THE GARAGE FLOOR. *KB

• 11/14/2012· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED AND WAS PROVIDING INACCURATE READINGS. AS A RESULT, THE CONTACT WAS NOT ABLE TO DETERMINE THE SPEED IN WHICH HE WAS TRAVELING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.

• 11/10/2003· SUSPENSION

  CONSUMER PURCHASED 2003 CHEVROLET SUBURBAN HAS REPEADEDLY TAKEN VEHICLE TO DEALER DUE TO THE VEHICLE SUDDENLY PULLING INTO ON COMING TRAFFIC WHEN MILD WINDS OCCUR.*AK

• 11/08/2006· VISIBILITY

  PASSENGER SIDE, GLUED-ON HINGE TO HATCHBACK GLASS FAILED. HINGE SEPARATED FROM GLASS CAUSING GLASS TO FALL TOWARD CHILD, STANDING NEAR REAR OF VEHICLE. GLASS IS A LARGE, HEAVY PANEL AND SHOULD BE SECURED WITH MORE RELIABLE MATERIAL. SEARCH OF INTERNET (TO FIND PROPER FIX TO PROBLEM) FOUND HUNDREDS OF SIMILAR INCIDENTS AND LITTLE SATISFACTION FROM DEALERSHIP. MY DEALERSHIP REFUSED TO ASSIST WITH ANY GLASS RELATED ISSUES. COST $900 TO REPAIR. *NM