2002 Mercury Villager

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2004· TIRES

  I LEFT MY AUTOMOBILE, 2002 MERCURY SABLE, AT THE DEALERSHIP FOR ITS 25,000 MILE MAINTENANCE AND ASKED THEM TO LOOK AT THE FRONT END AS IT WAS SHIMMERING OVER 40 MPH. I WAS TOLD THAT ALL FOUR TIRE WALLS WERE CRACKING AND THAT THE TIRES HAD TO BE REPLACED AT MY COST LESS ALLOWANCE. I WAS FURIOUS AND CALLED SEVERAL PEOPLE AT THE DEALERSHIP AND THE TIRE COMPANY TO COMPLAIN. THE TIRE COMPANY TOLD ME THAT CRACKED SIDEWALLS WERE COVERED IN THE WARRANTY AND IF IT WAS NOT THE TIRES SHOULD BE REPLACED AT NO COST TO ME. THE DEALERSHIP TOLD ME THIS WAS NOT COVERED YET AFTER I CALLED THE TIRE COMPANY THE SAID THAT SOME OF THE MANAGEMENT PEOPLE AT THE DEALERSHIP LEARNED OF MY PROBLEM AND GAVE THE SERVICE DEPARTMENT ORDERS TO REPLACE THE TIRES AT NO COST WITHOUT CALLING THE TIRE COMPANY. THEY ALSO SPECIFIED THAT THE TIRES WOULD HAVE TO BE SHIPPED BACK TO FORD MOTOR COMPANY. THE WHOLE THING SMELLS OF A COVER-UP BECAUSE OF THE IMMEDIATE TURN AROUND AT THE DEALERSHIP WHEN I MENTIONED A LAWSUIT. ALL FOUR OF THESE TIRES COULD HAVE BLOWN ONE AT A TIME OR TOGETHER CAUSING INJURY AND I DO NOT FEEL GOOD ABOUT THIS. *AK

• 12/29/2004· UNKNOWN OR OTHER

  I RECENTLY HAD MY BACK HALFWAY HATCH ON MY 2002 MERCURY MOUNTAINEER TO FALL ON ITS ON FROM NO APPARENT REASON. I TOOK MY CAR TO THE DEALERSHIP, UPON TALKING WITH THE CUSTOMER SERVICE SPECIALIST'S WAS SAID IT WOULD HAVE TO BE AN OUT OF POCKET REPAIR. HOWEVER THIS HAD HAPPEN AT NO FAULT TO ME. I BELIEVE THAT IT IS A WARRANTY ISSUE AND SHOULD BE REPLACED WITH NO CHARGE TO ME. THE CSS ALSO SAID IT WOULD PROBABLY COST ME RIGHT AT 5 TO 6 HUNDRED DOLLARS. I EVEN HAD PURCHASED AN EXTENDED WARRANTY BUT IT SEEMS TO BE A LITTLE USELESS. PLEASE HELP. THANKS. P.S. I AM NOT CERTAIN ABOUT THE EXACT DAY OF THE BREAKAGE BUT IT WAS NEAR THE FOLLOWING DAY. *NM

• 12/27/2002· STRUCTURE

  CONSUMER STATES WHEN REACH A SPEED OF 60MPH THE VEHICLE SHAKES VIOLENTLY. DEALER NOTIFIED REPAIRED PROBLEM REOCCURED. TS *DT

• 12/19/2002· STEERING,TIRES

  2002 MERCURY VILLAGER HAS VIBRATION IN STEERING WHEEL AT SPEEDS ABOVE 10MPH. DEALER HAS TRIED 3 TIMES TO FIX AND EVEN REPLACED 2 OF THE 4 TIRES. STILL THE VIBRATION. REPAIR SHOP OTHER THAN THE DEALER SUGGESTED SWITCHING BRANDS OF TIRES BECAUSE AFTER THEY ALIGNED THE FRONT END THEY ROTATED THE TIRES TO TRY TO ISOLATE THE VIBRATION PROBLEM ONLY TO FIND THAT THE ROTATION NULLIFIED THE ALIGNMENT. HARD FOR ME TO BELIEVE THAT WITH ALL THE VILLAGERS MANUFACTURED I'M THE ONLY ONE WITH THIS PROBLEM.

• 12/11/2006· SERVICE BRAKES, HYDRAULIC

  DURING A VACATION TRIP ON NOVEMBER 21, 2006, THE "PROPORTIONAL VALVE" ON OUR 2002 MERCURY VILLAGER BEGAN TO APPLY THE BRAKES WHILE WE WERE ON THE INTERSTATE. THERE WAS NO WARNING LIGHT, JUST A GRADUAL INCREASE IN THE POWER NECESSARY TO KEEP GOING. BY THE TIME WE REALIZED IT, THE ENTIRE BRAKE SYSTEM HAD OVERHEATED, RESULTING IN OVER $1,000 IN DEALER REPAIRS. OUR CONTENTION IS THAT THIS IS A MANUFACTURING DEFECT AND THE VEHICLE SHOULD AT LEAST HAVE BEEN CONSIDERED FOR SOME FORM OF REIMBURSEMENT. WE ALSO WANTED TO MAKE THE NHTSA AWARE OF THIS IN CASE OTHER CONSUMERS ENCOUNTER SIMILAR PROBLEMS. AS IT WAS, THE ENTIRE COST OF THE REPAIR WAS FOR OUR ACCOUNT. *NM

• 12/08/2004· LATCHES/LOCKS/LINKAGES

  FORD WILL NOT PROVIDE ANY INFORMATION AT THEIR 1-866-436-7332 NUMBER REGARDING THE CURRENT STATUS OF WHEN PARTS WILL BE AVAILABLE FOR RECALL # 04S20 - MERCURY MOUNTAINEER REAR LIFTGATE WINDOW. THE LETTER SENT IN EARLY OCTOBER SAID THE PARTS WOULD BE AVAILABLE IN LATE NOVEMBER. TWICE WHEN I ASKED TODAY TO SPEAK TO A SUPERVISOR, I WAS PUT ON HOLD & DISCONNECTED. *JB

• 12/05/2006· ELECTRICAL SYSTEM

  WE PURCHASED A USED (28K MILES) 2002 MERCURY VILLAGER IN 8'06. AS I LATER FOUND OUT THIS IS A SISTER TO THE NISSAN QUEST. WITHIN 2 MONTHS IT STARTED TO HAVE PERIODIC STARTING PROBLEMS - MEANING ALL POWER SEEMED OK, BUT WHEN THE KEY WAS TURNED, ONLY A CLICKING SOUND WAS HEARD. WE DISCOVERED SOMETIMES THIS COULD BE CORRECTED BY OPENING & CLOSING THE DOORS, OR CYCLING THE LOCKS. AFTER SEARCHING THE WEB I FOUND OTHERS WITH WHAT APPEARED TO BE A SIMILAR PROBLEM AND WHAT OTHERS CLAIMED THE FIX WAS. IT SEEMS AN ANTI-THEFT IGNITION INHIBIT RELAY IS THE CULPRIT. IT SEEMS TO ME FAILURE OF THIS RELAY SHOULD BE BE IN A FAIL-SAFE FASHION. NONETHELESS, IS THERE A FACTORY TSB FOR THIS ISSUE FROM MERCURY OR NISSAN? IS THERE A PART AVAILABLE TO CORRECT THIS PROBLEM? ALREADY MY WIFE AND KIDS HAVE BEEN STRANDED DUE TO THIS PROBLEM AND I IMAGINE SOMEONE SOMEWHERE MAY HAVE AN ACTUAL EMERGENCY. *NM

• 11/29/2002· STEERING

  CONSUMER CALLED COMPLAINIMNG ABOUT HAVING PROBLEMS WITH THE STEERING. ALSO STATED THAT THERE IS A REAL BAD VIBRATION ON THE STEERING WHEEL.DEALER WAS CONTACTED AND STATED THAT THEY WILL FIX IT AND THE VEHICLE HAS BEEN TOTHE DEALER A TOTAL OF FOUR TIMES SINCE THE PURCHASE ON SEP.302,2002. PH

• 11/28/2008· ENGINE AND ENGINE COOLING

  ENGINE FAILURE DUE TO SUDDEN LOSS OF OIL. *TR

• 11/28/2007· STRUCTURE

  MOTOR MOUNT MUST BE REPLACED DO TO FAILURE. ANY ACCELERATION OR SHIFTING CAUSES THE ENGINE TO SHAKE. THIS SHAKING CAUSES A STRONG VIBRATION THROUGHOUT THE VAN. I WAS QUOTED $200 TO REPLACE THE MOUNT. *TR

• 11/28/2004· ENGINE AND ENGINE COOLING

  NOTICED A STRONGE SMELL OF GAS IN OUR GARAGE. WHEN WE BACKED OUT THERE WAS A LARGE SPOT ON THE GARAGE FLOOR. WE THEN GOT OUT OF THE CAR AND SMELLED THE LIQUID. IT WAS GAS WE THEN LOOKED UNDER THE VEHICLE AND THERE WAS A LIQUID DRIPING. AS WE CONTINUED TO INVESTAGATE IT WAS CLEAR THAT GAS WAS LEAKING OUT OF THE TANK. THE SEAL ALONG WITH THE BOTTOM OF THE TANK WERE SATURATED WITH A DARK GASOLINE SMELLING LIQUID. WE THEN CALLED ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO A MERCURY DEALER. WE ALSO WERE INSTRUCTED NOT TO DRIVE IT.AFTER THE VEHICLE ARRIVE TO THE DEALERSHIP WE PROCEDED TO FIND A VEHICLE SAME MADE MODLE AND YEAR. AT THAT POINT WE LOOKED UNDER THAT VEHICLE AND NOTICED THAT THE SEAL LOOKED DIFFERNT. IT LOOKED AS IF EVERYTHING WAS CONNECTED UNLIKE OUR VEHICLE WHICH LOOKED LIKE TWO PIECES PUT TOGETHER WITH A YELLOW RING AROUND IT HOLDING THE GAS LINE TO THE GAS TANK. OUR VEHICLE IS NOW SITTING AT THE DEALERSHIP WAITNG FOR SOMEONE TO INVESTIGATE THE SITUATION. WE FEEL THIS VEHICLE IS UNSAFE AND A SAFETY HAZARD WHICH COULD EASILY CAUSE INJURY AND OR DEATH BY THE FACT THAT GASOLINE IS FLAMABLE!!!!!!!!! WE WILL NOT PUT OUR FAMILY IN THIS POSTION AGAIN BY DRIVING THIS UNSAFE VEHICLE!!!!!!*AK

• 11/25/2003· SERVICE BRAKES, HYDRAULIC

  THE CONSUMER TOOK THE VEHICLE IN FOR THE 15000 MILE CHECK UP AND BECAUSE THE BRAKE LIGHT WAS ON. WHILE DRIVING THE CONSUMER PRESSED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR. THE DEALER REPLACED PARTS BUT THE CONSUMER DOES NOT KNOW WHICH PARTS WERE REPLACED. PLEASE DESCRIBE FURTHER. *NLM

• 11/01/2006· SUSPENSION

  FRONT SUSPENSION BALL JOINTS ARE PRONE TO EXCESSIVE WEAR AND FAILURE. JOINTS REPLACED AT 28,000 MILES ARE NOW FAILING AGAIN AT 68,000 MILES. THERE IS NO SERVICE REQUIRED ON THESE JOINTS. WEAR CAUSES EXCESSIVE TIRE LIFE LOSS, VIBRATION IN THE STEERING AND POTENTIAL LOSS OF STEERING CONTROL. *NM

• 10/12/2003· SUSPENSION,TIRES

  PROBLEMS WITH VIBRATION IN REAR AND RIGHT FRONT OF VEHICLE. *MR THERE WAS A VIBRATION IN THE REAR AND THE RIGHT FRONT. THE TIRES WERE REPLACED THREE TIMES. THE VIBRATION REMAINED WHICH ALSO CAUSED THE SEATS TO VIBRATE. *SCC *JB

• 09/18/2006· UNKNOWN OR OTHER

  U.S. DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OFFICE OF DEFECTS INVESTIGATION (NVS-211) 400 7TH STREET, SW WASHINGTON, DC 20590 SEPTEMBER 1, 2006 I OWN A 2002 MERCURY VILLAGER ESTATE MINI VAN WITH 54,840 MILES AND THE PAINT IS PEELING AND IN SOME PLACES SHOWING CORROSION. I HAVE BEEN TOLD BY THE COURTESY FORD LINCOLN MERCURY DEALERSHIP THAT THERE IS NOTHING THEY CAN DO AND THE FORD CUSTOMER SERVICE AGENTS TELL ME THE SAME THING AND ONLY A DISTRICT REPRESENTATIVE CAN MAKE THE DETERMINATION. UNFORTUNATELY, NEITHER THE DEALERSHIP OR FORD CUSTOMER SEEN TO KNOW HOW TO LOCATE HIM. I CAN FURNISH PHOTOS OF THE VEHICLE HOOD WITH PAINT PEELING OFF AND THE BACK WHERE THERE IS RUST NEAR THE REAR WINDSHIELD WIPER. FORD AND THE DEALERSHIP ARE NOT RESPONDING TO MY ATTEMPTS TO CORRECT THE PROBLEM. THEY TELL ME THAT ONLY THE FIELD REPRESENTATIVE CAN MAKE THE DECISION, BUT THEY WILL NOT TELL ME HOW TO COMMUNICATE WITH HIM. IT HAS BEEN OVER A MONTH. *JB

• 09/17/2014· ENGINE

  TL* THE CONTACT OWNS A 2002 MERCURY VILLAGER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH MAKING A TURN, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED IMMEDIATELY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

• 09/07/2005· TIRES

  LAST NIGHT WHILE DRIVING ON THE FREEWAY, THE TREADS ON OUR TIRE CAME COMPLETELY OFF. THIS CAUSED OUR VEHICLE TO SWERVE BADLY INTO THE LANE NEXT TO US. FORTUNATELY THERE WERE NO CARS IN THAT LANE AT THE TIME. THIS COULD OF BEEN A SERIOUS ACCIDENT IF A VEHICLE WAS IN THAT LANE AT THE TIME. SO WE PULLED OVER AND CALLED FOR ASSISTANCE. *JB

• 09/06/2002· ENGINE AND ENGINE COOLING

  WHILE DRIVING AT 65MPH AND WITH NO WARNING ENGINE COOLANT HOSE CLAMP CAME OFF, CAUSING FLUID TO LEAK OUT. THEN, ENGINE WILL START TO LOSE POWER,MAKING IT TO BE HARD TO CONTROL VEHICLE. DEALER NOTIFIED.*AK

• 08/19/2015· ELECTRICAL SYSTEM

  I TOOK MY CAR TO ALLAN VIGIL FORD IN FAYETTVILLE GA FOR SERVICE AND I NOT HAPPY WITH THE REPAIRS . FIRST , THE ALARM IS GOING OFF ALONG WITH THE HORN AT RANDOM .SECOND ,THE DASHBOARD LIGHTS DO NOT WORK . I HAVE TO USE A FLASHLIGHT AT NIGHR TO SEE WHAT SPEED I AM GOING .THIRD , I AM DRIVING WITH NO HORN . AND FINALLY ,THE IGNITION KEY DOES NOT LOCK OR UNLOCK THE DRIVER DOOR. .

• 08/11/2004· STEERING

  WHILE DRIVING 55 TO 60 MPH STEERING WHEEL FEELS LOOSE, AND MAKES A LOUD NOISE. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, BU TPROBLEM RECURRED. *AK

• 07/14/2005· POWER TRAIN

  I OWN A 2002 MECURY MOUNTAINEER AND AT 49000 MILES THE TRANSMISSION NEEDS REPLACED. IT WILL NOT SHIFT TO 3RD GEAR. I CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP ME OUT IN ANY WAY WITH THE EXPENSES. I WAS TOLD BY THE TRANSMISSION SHOP THAT THEY ARE STARTING TO SEE SEVERAL TRANSMISSIONS GO BAD AT A VERY LOW MILAGE THAT HAS THE TRANSMISSION 5R55W IN IT. I STRONGLY BELIEVE THIS SHOULD BE A FORD RECALL.

• 07/14/2005· POWER TRAIN

  THE VECHICLE HESITATES AND BUCKS WHEN ACCELERATING FROM A DEAD STOP SUCH AS A STOP SIGN/TRAFFIC LIGHT OR INCREASING SPEED TO PASS OR GO UP HILL. WE HAVE REPEATEDLY COMPLAINED TO THE DEALERSHIP FROM THE TIME OF PURCHASE. PRIOR TO JUNE THEY TOLD US NOTHING WAS WRONG BUT THIS PAST MONTH THEY DID A DOWNLOAD. IT WORKED PROPERLY FOR 1-2 DAYS. WE'VE HEARD THE SAME COMPLAINT FROM OTHERS. OUR FEAR IS THAT ONE DAY WE WILL GET IN AN ACCIDENT IF IT DIES ALL TOGETHER IN THE MIDDLE OF ENTERING A STREET OR PASSING SOMEONE ON THE HIGHWAY. THE LIFTGATE DID SHATTER IN MY SON'S FACE IN MARCH '04. THE DEALERSHIP AT THE TIME DENIED IT WAS A RECALL AND WE HAD TO FIGHT WITH THEM FOR A LONG TIME AS WELL.

• 07/13/2005· POWER TRAIN

  MY TRANSMISSION KEEPS STICKING ON THE 1ST GEAR, ESPECIALLY WHEN DOWN SHIFTING SUCH AS WHEN PASSING A VEHICLE. THIS IS A MAJOR ISSUE, IN THAT IT CAN CAUSE INJURY ACCIDENTS WHEN PASSING.

• 06/27/2006· AIR BAGSCrash

  DT*: THE CONTACT STATED WHILE DRIVING 25 MPH ON A NORMAL ROAD CONDITIONS THE VEHICLE CRASH INTO ANOTHER VEHICLE EXITING A PARKING LOT. A POLICE REPORT WAS PROCESSED AT THE SCENE OF THE ACCIDENT. THE FIRE DEPARTMENT WAS ALSO PRESENT BUT NO EVACUATION WAS REQUIRED FOR THE MINOR INJRIES INCURRED. THE AIRBAGS DID NOT DEPLOY HOWEVER THE SEATBELTS DID RESTRAIN THE OCCUPANTS. THE VEHICLE WAS DETERMINED TO BE A TOTAL LOSS.

• 06/20/2005· AIR BAGSCrash

  CONTACTS WIFE HIT A CAR AT ABOUT 45 MPH, THERE WERE NO AIRBAGS DEPLOYED, AND VERY LITTLE BRAKING BEFORE IMPACT. VEHICLE WAS HIT IN THE FRONT AND THE OCCUPANT WAS WEARING A SEAT BELT. THERE WERE PICTURES TAKEN, POLICE REPORT MADE, AND THERE WILL BE REPAIR INVOICES. *AK *SB *NM

• 05/17/2006· VISIBILITY

  (1) FORD ISSUED A RECALL FOR THE BRACKETS THAT HOLD THE REAR TAILGATE GLASS AND WE HAD THIS RECALL SERVICED ON 1-14-05 AT LAIRD NOLLER FORD IN LAWRENCE, KS. RECALL #01I010000 (2) ON 5-13-06, THE TAILGATE GLASS SHATTERED WHILE SIMPLY OPENING/LIFTING THE TAILGATE GLASS. THERE WERE MINOR CUTS TO THE HANDS AND THE DOOR WAS RENDERED USELESS AS THE CLOSING MECHANISMS OF THE DOOR WERE ATTACHED TO THE GLASS. (3) LAIRD NOLLER FORD IN LAWRENCE, KS IS SERVICING THE VEHICLE; BUT WILL ONLY PAY FOR HALF OF THE REPAIRS. TOTAL REPAIR COST $1064. *JB

• 04/26/2007· VISIBILITY

  ON WEDNESDAY, APRIL 26TH 2007 AT 7AM I TOOK MY 2002 MERCURY MOUNTAINEER TO DUNCANVILLE FORD TO HAVE THE LIFT GATE REPAIRED. THE LEFT HINGE BOLT BROKE, DETACHING THE HINGE, WHICH LEFT MY HATCHBACK HANGING BY THE RIGHT HINGE. THE SERVICE MANAGER AT DUNCANVILLE FORD REFUSED TO EVEN LOOK AT MY VEHICLE WITHOUT CHARGING ME A $47 DIAGNOSTIC FEE. WHEN I TOLD HIM THE BACK GATE WAS GOING TO FALL AND BREAK, HE TOLD ME TO PULL MY TRUCK INTO THE SERVICE BAY, THE CHARGE IS $47 AND THAT DID NOT INCLUDE REPAIR COSTS. I TOOK MY VEHICLE TO A LOCAL BODY SHOP TO REPAIR. THE BODY SHOP REPLACED THE LEFT LIFTGATE HINGE, BUT DUE TO THE ENTIRE WEIGHT OF THE HATCH RESTING ON THE RIGHT HINGE, IT BENT AS WELL. I DROVE TO GRAND PRAIRIE FORD TO PURCHASE THE PART AT WHICH TIME I WAS TOLD ABOUT THE RECALL. I WAS ADVISED TO TAKE MY VEHICLE BACK TO DUNCANVILLE FORD SO THEY COULD REPAIR THE LIFTGATE HINGE AND CHECK THE STRUTS FOR DAMAGE, WHICH WERE INCLUDED IN THE RECALL NOTIFICATION. THE BODY SHOP ATTACHED THE HINGE (WITHOUT THE EPOXY) SO THE HATCH WOULD NOT FALL OFF AND I RETURNED TO DUNCANVILLE FORD. I ASKED HIM WHY WASN'T I TOLD ABOUT THE RECALL WHEN I ARRIVED IN THE MORNING AND HIS RESPONSE WAS, MAYBE THE SERVICE MANAGER DID NOT KNOW ABOUT THE RECALL. I FIND THAT HARD TO BELIEVE. ACCORDING TO THE NHTSA, THERE HAVE BEEN RECALLS ON THE HATCHBACK, LIFTGATE, AND LIFTGATE GLASS ON FORD VEHICLES ALMOST EVERY YEAR SINCE 1992. SINCE THIS IS AN ON GOING ISSUE ON FORD VEHICLES FOR PAST 15 YEARS, IT SEEMS REASONABLE THAT THE SERVICE MANAGER WOULD REMEMBER THAT. AT A MINIMUM, FROM A CUSTOMER SERVICE STANDPOINT, IT SEEMS HE WOULD HAVE AT LEAST LOOKED AT MY VEHICLE AND INPUT MY VIN TO ENSURE THAT THERE WERE NO EXISTING RECALLS PRIOR TO DISCUSSING ANY SERVICE FEES WITH ME. DUE TO ALL THE STRESS ON THAT ONE HINGE, MY LIFT GATE HAS CRACKED AND NEED TO BE REPAIRED AS WELL. *TR

• 04/17/2009· SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM,TIRES

  WELL HERE GOES I BOUGHT 2002 M MOUNTAINEER IN 04 ,W/ 15000 MILES,SO FAR I HAVE REPLACED REAR AXEL 2 SETS WHEEL BARONS ALTERNATOR,BATTERY ,HEATER TWICE,BOTH COIL SPRINGS ARE BROKE ,IDOL CONTROL SWITCH SOLENOID ,GASKETS 4 TIRES REAR BRAKES. ANOTHER PART CAUSE MY INTERIOR LIGHTS WOULD NOT STOP..I REALLY THINK I GOT A LEMON HERE ,I HAVE HAD IT FOR 5 YRS AND CAN NEVER AFFORD TO DRIVE IT TO MANY REPAIRS AND IM A VERY SAFE WOMEN DRIVER. IM ALSO UPSIDE DOWN IN PAYMENTS . PLEASE HELP ME . *TR

• 04/12/2007· SUSPENSION

  FRONT SPRING ON 2002 SABLE BROKE WHILE SITTING IN DRIVEWAY, ONLY 83,000 MILES. FORD MOTOR WILL NOT HELP TO REPLACE AT NO CHARGE, OR REPLACE THE $120 TIRE THAT THE BROKEN SPRING PUNCTURED. PREVIOUSLY 3 YEARS , 99-0, ) WERE RECALLED DUE TO THIS PROBLEM, AND FORD STILL WON'T REPLACE THEM FOR ME, AFTER FAILURE. IT WAS LUCKY IT DID NOT HAPPEN ON THE ROAD BECAUSE I WOULD HAVE LOST CONTROL OF THE VEHICLE AND BEEN IN A TERRIBLE ACCIDENT, COULD HAVE BEEN KILLED OR CAUSED ANOTHER PERSONS SERIOUS INJURY OR WORSE. FORD MOTOR HAS NOT INFORMED ME OF THIS PROBLEM. THEY WOULD ASSIST ME, BUT DUE TO PREVIOUS DEFECTS WITH THE ENGINE IN THIS VEHICLE THAT CAUSED IT TO IDLE SO HARD THAT IT WOULD STALL WHEN STOPPED AT A LIGHT, AT ONLY 3000 MILES. THEY SAID THEY COULD NOT HELP WITH THIS ADDITIONAL PROBLEM. *AK

• 04/10/2003· SUSPENSION

  THE FRONT OF THE VEHICLE EXPERIENCED A SEVER VIBRATION. *JB

• 04/06/2006· EQUIPMENT

  WHILE DRIVING FOR AN EXTENDED PERIOD OF TIME USING CRUISE CONTROL, THE SPEEDOMETER SUDDENLY FAILED AT AN APPROXIMATE ODOMETER READING OF 61,000 MILES. THE SPEEDOMETER HAD ALSO FAILED ON MY PREVIOUSLY OWNED '93 VILLAGER FOR SHORT PERIODS BUT THE CURRENT FAILURE ON MY '02 VILLAGER CONTINUED THROUGHOUT THE FOLLOWING 7 HOURS OF MY TRIP HOME. SUBSEQUENTLY, THE "SERVICE ENGINE SOON" INDICATOR LIT UP AND THE ENGINE NOW BRIEFLY LOSES POWER UPON STARTUP AND INITIAL ACCELERATION. I WILL CALL DEALERSHIP IN THE MORNING TO SEE IF THIS PROBLEM IS COVERED. I AM VERY UPSET THAT MY RELATIVELY YOUNG VAN HAS NOW LOST VALUE DUE TO UNCERTIFIED MILEAGE ON THE TITLE WHEN I WANT TO SELL IT. BECAUSE IT HAPPENED IN THE MIDST OF MY TRIP, I WAS DELAYED WHILE CHECKING THE SOURCE OF THE INDICATOR LIGHT AND HAD TO DRIVE HOME WITHOUT KNOWING MY TRUE SPEED. *JB

• 02/08/2005· AIR BAGS

  THE AIRBAG WARNING LIGHT STAYS ON. *AK

• 02/05/2003· POWER TRAIN

  WHEN PUTTING THE VEHICLE IN REVERSE, IT SURGED BACKWARDS CAUSING LOST OF CONTROL. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

• 01/29/2007· SUSPENSION

  TL* - THE CONTACT STATED THAT THE 2002 MERCURY SABLE WOULD NOT SHIFT INTO REVERSE OUT OF THE DRIVEWAY. THE CONTACT PULLED THE VEHICLE FORWARD. THEN, TTEMPTED TO SHIFT INTO REVERSE FOR A SECOND TIME, BUT COULD NOT. THE CONTACT GOT OUT TO SEE WHAT WAS STOPPING THE VEHICLE FROM GOING IN REVERSE. THE CONTACT DISCOVERED THE DRIVER'S LEFT TIRE WAS FLAT. THE CONTACT TOOK THE TIRE OFF AND SAW THAT THE COIL SPRING HAD BROKEN AND LACERATED THE TIRE. THE CONTACT COULD NOT PUT A NEW TIRE ON THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER. THE CONTACT WAS WAITING ON THE DEALER TO CONTACT HIM REGARDING THE FAILURE. *AK

• 01/26/2005· STRUCTURE

  CRACK APPEARED UNDER REAR GLASS. HAD REPORTED TO HAVE RECALL ADDRESSED CONCERNING LIFT-GATE PER RECALL LETTER. TRUCK WAS STILL UNDER WARRANTY AT THAT TIME. I WAS TOLD THAT FORD HAD NOT COME UP WITH THE PART TO FIX THAT LIFT-GATE ISSUE. THIS WAS IN SEPTEMBER. LETTER FROM FORD SAID TO GO AT THE END OF NOVEMBER; I WENT BUT WAS TOLD TO JUST STOP USING GLASS-LIFT AND TO OPEN THE ENTIRE REAR DOOR. STILL UNDER WARRANTY THEN. DECEMBER COMES, I TRAVEL TO SHREVEPORT FOR CHRISTMAS, GET THERE AND NOTICE THE CRACK UNDER THE LIFT-GLASS NEXT TO EMBLEM. UPON RETURNING HOME, I WENT TO BUDDY JONES FORD (SAME AS OTHER VISITS/PLUS BOUGHT TRUCK THERE). I WAS TOLD THEN THAT THERE WAS NOTHING THEY WOULD DO ABOUT THE CRACK BECAUSE MY WARRANTY HAD EXPIRED. I BELIEVE THAT IF THE RECALL ISSUE HAD BEEN ADDRESS WHEN I WENT THERE ON THE TWO PREVIOUS VISITS, THE NOW CRACKED BODY PART WOULD HAVE BEEN FIXED AS IT NEEDS REMOVING TO PROPERLY FIX THE LIFT-GATE. ON COMPLAINING TO FORD'S CUSTOMER SERVICE ABOUT THE CRACK I WAS TOLD THAT THE $50.00 UP FRONT PAYMENT TO REPAIR THE CRACKED PART WAS GENEROUS. THE $50.00 CO-PAY CAME ABOUT AFTER NUMEROUS EMAILS, PHONE CALLS, AND DEALER VISITS TO COMPLAIN.*AK