2002 Mercury Sable

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH ADJUSTABLE PEDALS THAT WOULD INTERMITTENTLY BECOME STUCK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.

• 12/30/2009· SUSPENSION

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO DRIVE HE NOTICED THAT THE DRIVER-SIDE FRONT TIRE WAS FLAT. UPON FURTHER INSPECTION HE NOTICED THAT THE COIL SPRING HAD FRACTURED AND THEN PUNCTURED THE TIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN WHICH THE TECHNICIAN STATED THAT BOTH FRONT COIL SPRINGS NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 70000.

• 12/30/2008· SUSPENSION

  TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. SHE IMMEDIATELY TURNED OFF THE ENGINE. SHE INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT AND THE STRUT SPRING WAS STICKING OUT OF THE TIRE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 24,964. UPDATED 2/23/09 *CN UPDATED 02/25/09. *JB

• 12/30/2004· TIRES

  I LEFT MY AUTOMOBILE, 2002 MERCURY SABLE, AT THE DEALERSHIP FOR ITS 25,000 MILE MAINTENANCE AND ASKED THEM TO LOOK AT THE FRONT END AS IT WAS SHIMMERING OVER 40 MPH. I WAS TOLD THAT ALL FOUR TIRE WALLS WERE CRACKING AND THAT THE TIRES HAD TO BE REPLACED AT MY COST LESS ALLOWANCE. I WAS FURIOUS AND CALLED SEVERAL PEOPLE AT THE DEALERSHIP AND THE TIRE COMPANY TO COMPLAIN. THE TIRE COMPANY TOLD ME THAT CRACKED SIDEWALLS WERE COVERED IN THE WARRANTY AND IF IT WAS NOT THE TIRES SHOULD BE REPLACED AT NO COST TO ME. THE DEALERSHIP TOLD ME THIS WAS NOT COVERED YET AFTER I CALLED THE TIRE COMPANY THE SAID THAT SOME OF THE MANAGEMENT PEOPLE AT THE DEALERSHIP LEARNED OF MY PROBLEM AND GAVE THE SERVICE DEPARTMENT ORDERS TO REPLACE THE TIRES AT NO COST WITHOUT CALLING THE TIRE COMPANY. THEY ALSO SPECIFIED THAT THE TIRES WOULD HAVE TO BE SHIPPED BACK TO FORD MOTOR COMPANY. THE WHOLE THING SMELLS OF A COVER-UP BECAUSE OF THE IMMEDIATE TURN AROUND AT THE DEALERSHIP WHEN I MENTIONED A LAWSUIT. ALL FOUR OF THESE TIRES COULD HAVE BLOWN ONE AT A TIME OR TOGETHER CAUSING INJURY AND I DO NOT FEEL GOOD ABOUT THIS. *AK

• 12/29/2016· ENGINE

  MILES 70,290 (ACC) I WAS DRIVING OB THE HIGHWAY , TO AVOID A CRASH I HAD TO STOP QUICKLY. ALL INDICATOR LAMPS CAME ON BUT THE CAR DID NOT SHUT OFF. SMALL CLOUDS OF SMOKE FROM EXHAUST (WHITE-GREY). IT WAS PARKED FOR 2 DAYS , START UP WAS FINE DRIVING WAS FINE ALSO. ONCE AGAIN A( LEAD FOOT) DRIVER CUT ME AND ANOTHER CAR OFF. SAME THING AVOIDING A CRASH SLAMMING ON MY BREAK. AGAIN ALL INDICATOR LIGHTS ON BUT THE CUT SHUTS OFF COMPLETELY. TURN IT BACK ON ITS WAS HESITATION SMOKE AND SHAKING. AND MORE. A TSB WAS ISSUED FOR A PART/PIECE THAT WILL CAUSE PREMATURE ENGINE FAILURE. *TR

• 12/29/2009· SUSPENSION,TIRES

  RIGHT FRONT SPRING BROKE, PUNCTURING THE TIRE. THANKFULLY, WE WERE JUST PULLING OUT OF THE GARAGE, NOT DRIVING ON THE EXPRESSWAY AT 70 MPH. *TR

• 12/29/2004· UNKNOWN OR OTHER

  I RECENTLY HAD MY BACK HALFWAY HATCH ON MY 2002 MERCURY MOUNTAINEER TO FALL ON ITS ON FROM NO APPARENT REASON. I TOOK MY CAR TO THE DEALERSHIP, UPON TALKING WITH THE CUSTOMER SERVICE SPECIALIST'S WAS SAID IT WOULD HAVE TO BE AN OUT OF POCKET REPAIR. HOWEVER THIS HAD HAPPEN AT NO FAULT TO ME. I BELIEVE THAT IT IS A WARRANTY ISSUE AND SHOULD BE REPLACED WITH NO CHARGE TO ME. THE CSS ALSO SAID IT WOULD PROBABLY COST ME RIGHT AT 5 TO 6 HUNDRED DOLLARS. I EVEN HAD PURCHASED AN EXTENDED WARRANTY BUT IT SEEMS TO BE A LITTLE USELESS. PLEASE HELP. THANKS. P.S. I AM NOT CERTAIN ABOUT THE EXACT DAY OF THE BREAKAGE BUT IT WAS NEAR THE FOLLOWING DAY. *NM

• 12/27/2010· SUSPENSION

  2002 MERCURY SABLE-LEFT FRONT COIL SPRING FAILED AND DESTROYED THE RADIAL TIRE AT THAT LOCATION. CAR HAS APPROXIMATELY 80,000 MILES HAS BEEN CAREFULLY MAINTAINED. FORD MOTOR CO. SAYS IT IS NOT COVERED UNDER ANY RECALL. CAR IS AT THE SHOP FOR REPAIRS WHICH INCLUDE REPLACING BOTH COIL SPRINGS AND REPLACING DAMAGED TIRE. ANY OTHER DAMAGE FROM THIS EVENT IS YET TO BE DETERMINED. THIS EVENT TOOK PLACE DECEMBER 27, 2010 @ APPROX. 01:00 P.M. *TR

• 12/27/2010· SUSPENSION

  FRONT COIL SPRING OF MY 2002 MERCURY SABLE BROKE AND PUNCTURED A HOLE IN THE TIRE. HAD TO REPLACE COIL SPRING, STRUT, AND SWAY BAR LINKS. *TR

• 12/26/2008· POWER TRAIN,EXTERIOR LIGHTING

  TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS STOPPED WORKING AND THE GEAR SHIFTER FAILED. HE REFERENCED NHTSA CAMPAIGN ID NUMBER 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). THE DEALER STATED THAT THE BRAKE SWITCH AND WIRING HARNESS WERE FAULTY. THEY WOULD NOT REPAIR THE VEHICLE ACCORDING TO THE RECALL BECAUSE HIS VIN WAS NOT INCLUDED. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 64,000.

• 12/26/2007· SUSPENSION

  THE FRONT COIL SPRING ON MY 2002 MERCURY SABLE BROKE, PUNCTURING AND SHREDDING THE TIRE WHILE DRIVING. HAD THE VEHICLE BEEN ON THE FREEWAY I AM CERTAIN ANYONE IN IT WOULD HAVE BEEN KILLED. I HAVE LEARNED THAT THIS IS A COMMON PROBLEM AND FORD HAS AGREED TO FIX MODEL YEARS 1999-2001. *TR

• 12/26/2006· SUSPENSION

  A FRONT SPRING BROKE AND SLASHED MY DRIVER'S SIDE FRONT TIRE. FORTUNATELY, THE CAR WAS PARKED AT THE TIME. I HAVE THE SLASHED TIRE, THE SPRINGS, AND REPAIR RECEIPTS. *NM

• 12/24/2010· SUSPENSION

  2002 SABLE. LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE WHEN BACKING OUT OF THE GARAGE. I HAD THE LOCAL FORD GARAGE REPLACE BOTH FRONT SPRINGS AND INSTALL THE PROTECTIVE GUARD KIT (USED ON THE RE-CALLED VEHICLES) TO PREVENT TIRE PUNCTURE IF IT HAPPENS AGAIN. THIS CAR WAS NOT RE-CALLED AND FORD DID NOT COVER THE COST; $400 NOT INCLUDING THE TIRE. *TR

• 12/24/2003· ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,AIR BAGSCrash

  IN MARCH 2003 WHILE DRIVING 52 MPH VEHICLE WAS INVOLVED IN A COLLISION WHERE FRONT END WAS DAMAGED, AND FRONT AIR BAGS DID NOT DEPLOY. DEALER STATED THAT FRONT AIR BAGS SHOULD HAVE DEPLOYED. *AK THE VEHICLE CHECK ENGINE LIGHT ILLUMINATED AND IT'S EXPERIENCING PROBLEM WITH THE EGR VALVE AND FUEL PUMP. *NM

• 12/23/2008· SUSPENSION

  3 OF 4 SPRINGS BROKE ON SABLE AT A HOTEL IN INDIANA. 2 REAR SPRINGS AND 1 FRONT SPRING. VEHICLE WAS NOT MOVING. REPAIR INCLUDED 2 TIRES, 1 REAR STRUT, ONE FRONT STEERING BAR AND ALL FOUR SPRINGS ALSO REQUIRED RENTAL VEHICLE FOR 1 WEEK, AND AN ADDITIONAL TRIP TO INDIANAPOLIS TO GET THE REPAIRED VEHICLE. *TR

• 12/22/2007· SUSPENSION

  2002 SABLE DRIVER SIDE FRONT COIL SPRING BROKE WHILE DRIVING AT LOW SPEED. THE BROKEN SPRING THEN PUNCTURED LEFT FRONT TIRE. *TR

• 12/22/2007· SUSPENSION

  ALMOST IMMEDIATELY AFTER STARTING THE CAR TODAY AND PULLING OUT INTO THE ROAD, I HEARD A LOUD SCRAPING OR RUBBING SOUND COMING FROM THE RIGHT HAND PASSENGER SIDE. AFTER EXAMINING ALL FOUR TIRES FOR DEFLATION, IT WAS DETERMINED BY REMOVING THE RIGHT SIDE REAR TIRE THAT THE SPRING BY THAT TIRE HAD FRACTURED. THE FRACTURED END OF THE SPRING WAS GOUGING A DEEP TRENCH ALL THE WAY AROUND THE EDGE OF THE TIRE. THE SPRING WILL NEED TO BE REPLACED AND MOST LIKELY THE TIRE AS WELL. THE CAR HAS NOT YET BEEN REPAIRED AS OF THIS WRITING. *TR

• 12/22/2005· SUSPENSION

  2002 MERCURY SABLE LEFT REAR COIL SPRING BROKE. *TS THE REAR COIL SPRING FAILURE ALSO CAUSED DAMAGED TO A NEW TIRE AND THE LEFT REAR STRUT. *JB

• 12/21/2004· AIR BAGSCrash

  COMPLAINT RECEIVED VIA E-MAIL. ON THURSDAY 11/18/04 AT APPROXIMATELY 5:30 PM CENTRAL DAYLIGHT TIME I WAS INVOLVED IN A HEAD ON COLLISION WITH ANOTHER VEHICLE, RESULTING IN A TOTAL LOSS OF MY 2002 MERCURY SABLE LS PREMIUM, ID [XXX]. THE COOK COUNTY POLICE WAS NO THE SCENE AND ISSUED REPORT # 04-140236. FORTUNATELY FOR ME AND THE OTHER DRIVER THERE WERE NO INJURIES REQUIRING TRANSPORTATION BY THE PARAMEDICS AT THE SCENE TO A HOSPITAL. THE AIR BAG SYSTEM ON THE OTHER VEHICLE WAS ACTIVATED AND DID DEPLOY. HOWEVER, MY VEHICLE AIR BAG SYSTEM DID NOT. THIS WAS THE REASON FOR MY CONCERN AND ADVISEMENT TO YOU. MY VEHICLE WAS INSURED BY TRAVELERS INSURANCE COMPANY, AND HAS BEEN HANDLED BY [XXX] , PHONE # 800-842-6172, EXT. [XXX] AT NAPERVILLE, ILLINOIS OFFICE. I HAVE RECEIVED THE CHECK FOR THE VALUE OF THE VEHICLE THAT WAS DETERMINED IN THE AMOUNT OF $ 10,905.00 FOR ABOUT 30,000 MILES. THE VEHICLE WAS TO BE PICKED UP FROM THE TOWING COMPANY THAT WAS AT THE SCENE AND TRANSPORTED TO A STORAGE FACILITY USED BY TRAVELERS INSURANCE. CONFIRMATION ON THIS DEFICIENCY ON THE AIR BAG SYSTEM CAN BE OBTAINED FROM TRAVELER INSURANCE CO. IF YOU NEED DOCUMENTATION. I HAVE SIGNED AND SENT THE TITLE OF THE VEHICLE TO THEM IN ORDER TO RECEIVE MY CHECK. *AK *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/20/2010· SUSPENSION

  THE FRONT DRIVER SIDE COIL SPRINGS BROKE WHILE I WAS BACKING FROM PARKING STALL. IT RIPPED A LARGE HOLE IN MY BRAND NEW TIRE. WHEN I INSPECTED IT, THERE WAS RUST INSIDE THE FRACTURE. I HAVE NOT TAKEN IT TO A DEALER YET FOR REPAIRS. *TR

• 12/20/2002· POWER TRAIN

  CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE TRANSMISSION. ALSO STATED THAT DEALER WAS CONTACT AND CAN'T FIND NOTHING WRONG WITH IT. TS

• 12/19/2011· SUSPENSION

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 123,000.

• 12/18/2007· SUSPENSION

  THE DAY AFTER A SNOW STORM I BACKED UP MY 2002 MERCURY SABLE AND THE RIGHT FRONT SPRING BROKE AND PUNCTURED THE ADJACENT TIRE. DURING REPAIR OF THE VEHICLE A REAR SPRING WAS FOUND TO ALSO BE BROKEN. I NEEDED TO HAVE FOUR NEW SPRINGS AND TWO NEW TIRES. *TR

• 12/15/2008· SUSPENSION

  TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING ON A RESIDENTIAL ROAD AT 15 MPH, THE CONTACT SMELLED A STRANGE ODOR. WITHIN A SECOND, THE FRONT DRIVER'S SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND DISCOVERED THAT THE COIL SPRING FAILED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 112,000.

• 12/14/2005· ENGINE AND ENGINE COOLINGFire

  2002 SABLE SL -PURCHASED MAY 2005 - W/14,000 MILES- NOV. DROVE ON FREEWAY- EXITED TO RESTAURANT- WITH IN 4 MINUTES OF EXITING CAR FRONT END WAS ENGULFED W/FLAMES REACHING INTO DASH- FIRE DEPT. ON SEEN- WHEN CAR WAS PLACED ON TOW 5 MINUTES LATER CAR STARTED FIRE AGAIN- HAD TO GET FIRE DEPT. AGAIN- ENGINE COMPLETELY MELTED- TOW YARD AND VARSITY DEALER REP. STATED A VERY SUSPICIOUS FIRE SEEING THERE IS ONLY 16,000-17,000 MILES. FORD WILL NOT INVESTIGATE AND REFUSES TO GIVE ME AN ANSWER TO WHY AND HOW I ALMOST DIED IN A SEVERE CAR FIRE - THERE IS NOT MUCH LEFT TO THE VEHICLE- IT IS SITTING AT STU EVANS FORD MERCURY, GARDEN CITY, MICHIGAN- YOUR HELP WOULD BE GREATLY APPRECIATED. I ONLY HAD LIMITED INSURANCE AND COULD NOT AFFORD FIRE AND THEFT FOR I JUST GRADUATED FROM COLLEGE TRYING TO FIND A JOB. 1 WEEK BEFORE THIS INCIDENT I RETAINED A JOB AND NOW HAVE NO VEHICLE. MY MOTHER PURCHASED IT FOR 12,000.00 FOR A GRAD. GIFT FOR ME SO I WOULDN'T HAVE A CAR PAYMENT TO WORRY ABOUT. NOW I HAVE NOTHING. THE CAR WAS RUNNING FINE, NO NOISES OR ANYTHING,. AN OIL CHANGE WAS DONE 4 WEEKS PRIOR TO THE INCIDENT. *NM

• 12/13/2012· VEHICLE SPEED CONTROL

  WHILE I WAS DRIVING TO WORK, MY CAR SUDDENLY BEGAN TO ACCELERATE BY ITSELF. IT WAS FULL THROTTLE, AND I COULD NOT STOP IT FROM SPEEDING UP. THANK GOD I WAS ENTERING THE HIGHWAY WHEN THIS HAPPENED, BECAUSE I COULD NOT SLOW THE CAR DOWN. WHILE ON THE HIGHWAY, I HELD MY FOOT ALL THE WAY DOWN ON THE BRAKE, AND THE CAR WOULD STILL NOT GO BELOW 65 MPH. WITHOUT MY FOOT ON THE BRAKE, IT GOT UP TO 95 MPH AND WOULD HAVE KEPT GETTING HIGHER. SO I DROVE WITH MY FOOT ON THE BRAKE AT 65 MPH, WEAVING IN AND OUT OF TRAFFIC. I TRIED SWITCHING INTO NEUTRAL, BUT THIS HAD NO EFFECT. I CALLED 911 AND THEY SENT A POLICE OFFICER OUT TO FOLLOW ME. I WAS DRIVING LIKE THIS FOR 10-15 MINUTES WITH MY LIFE CONSTANTLY FLASHING BEFORE MY EYES. EVENTUALLY, I WAS INSTRUCTED BY 911 TO TURN OFF THE IGNITION OFF WHILE IN NEUTRAL (WHICH I DID NOT KNOW COULD BE DONE UNTIL THEY TOLD ME). IF THERE HAD BEEN TRAFFIC ON THE HIGHWAY AT ANY POINT, I WOULD HAVE GOTTEN INTO A TERRIBLE ACCIDENT AND COULD HAVE INJURED/KILLED MYSELF AND OTHERS. IT WAS A VERY TRAUMATIC EXPERIENCE, AND I AM EXTREMELY SHAKEN UP. ACCORDING TO THE AUTO SHOP THAT IS WORKING ON MY CAR, THE INCIDENT OCCURRED BECAUSE THE CABLE THAT RUNS FROM THE CRUISE CONTROL TO THE THROTTLE BODY BROKE. *TR

• 12/13/2011· SUSPENSIONCrash

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE GS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE WAS A LOUD BANG AND THE FRONT PASSENGER TIRE BLEW. THE CONTACT ALMOST LOST CONTROL OF THE VEHICLE AS SHE MERGED ONTO THE SHOULDER AND ROLLED INTO A DITCH. THERE WERE NO INJURIES AND THE VEHICLE WAS NOT DAMAGED. THE TIRE WAS REMOVED AND THE SPARE WAS INSTALLED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE THE TIRE WAS ORIGINALLY PURCHASED AND AFTER INSPECTION, THE TECHNICIAN ADVISED THAT THE COIL SPRING CAUSED THE TIRE DAMAGE. THE DEALER WAS NOTIFIED OF THE COIL SPRING FAILURE AND ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 113,000.

• 12/10/2014· SUSPENSION,WHEELS

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING IN REVERSE. THE FRONT PASSENGER SPRING AND STRUT FRACTURED. THE CONTACT MENTIONED THAT THE FRONT PASSENGER WHEEL WAS DAMAGED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE OF THE FRONT PASSENGER SPRING AND STRUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,867.

• 12/08/2015· SUSPENSION

  OUR 2002 SABLE WAS BROUGHT IN FOR AN EMERGENCY BRAKE CABLE ISSUE. WHILE WORKING ON THE REAR BRAKES, THE MECHANIC NOTICED THAT A REAR SUSPENSION SPRING WAS BROKEN. HE SAID WE WERE VERY LUCKY IT DID NOT RUPTURE THE TIRE. WE HAD BOTH REAR SPRINGS REPLACED, BECAUSE WE DID NOT KNOW WHAT CAUSED IT TO BREAK. AFTER THAT WORK WAS DONE THE CAR NEEDED TO BE ALIGNED, AND THAT IS WHEN THEY NOTICED THAT A FRONT SUSPENSION SPRING WAS EVEN MORE SEVERELY BROKEN THAT IS WHEN WE SEARCHED FOR POSSIBLE BULLETINS OR RECALLS. THERE WERE MANY COMPLAINTS ABOUT 2002 SABLE SPRING BREAKAGE, AND SOME ACTUALLY RUPTURING TIRES. THERE IN FACT WAS A RECALL ISSUED FOR 2001 MERCURY SABLES WITH SPRING BREAKAGE PROBLEMS, BUT NOT FOR 2002S. WE KNOW IN FACT THAT THE SAME PART IS USED ON 2001 AND 2002S. SO, FOR SAFETY REASONS WE HAD NO CHOICE BUT TO REPLACE BOTH FRONT SPRINGS. WE FEEL THAT THIS IS A SEVERE SAFETY ISSUE. WE WERE LUCKY THAT THE SPRINGS DID NOT BREAK AND RUPTURE TIRES WHEN WE WERE DRIVING AT A HIGH SPEED. WE BELIEVE THAT A BULLETIN SHOULD BE ISSUED TO NOTIFY OWNERS OF THIS SAFETY ISSUE, AND THAT REPAIRS SHOULD BE COVERED UNDER A RECALL. WE PUT OUT SOME $1200 TO REMEDY THE ISSUE. DO WE HAVE ANY CHANCE OF COMPENSATION FOR OUR EXPENSES? I DID CALL FORD AND MADE A COMPLAINT, AND HAVE BEEN ASSIGNED A CASE NUMBER #[XXX]. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/08/2008· SUSPENSION

  DRIVING ALONG AND TIRE BLEW OUT. COIL SPRING PUT HOLE IN TIRE PER MECHANIC. NEW TIRE,SPRING,ALIGNMENT-TOTAL BILL $439. *TR

• 12/08/2005· EQUIPMENTFire

  CAR LIGHTER DEFECTIVE....IT POPPED OUT AND FELL UNDERNEATH SEAT AND STARTED A FIRE....IT IS DEFECTIVE. *JB

• 12/08/2004· LATCHES/LOCKS/LINKAGES

  FORD WILL NOT PROVIDE ANY INFORMATION AT THEIR 1-866-436-7332 NUMBER REGARDING THE CURRENT STATUS OF WHEN PARTS WILL BE AVAILABLE FOR RECALL # 04S20 - MERCURY MOUNTAINEER REAR LIFTGATE WINDOW. THE LETTER SENT IN EARLY OCTOBER SAID THE PARTS WOULD BE AVAILABLE IN LATE NOVEMBER. TWICE WHEN I ASKED TODAY TO SPEAK TO A SUPERVISOR, I WAS PUT ON HOLD & DISCONNECTED. *JB

• 12/07/2015· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

• 12/07/2006· SUSPENSION

  DT*: THE CONTACT STATED THE FRONT LEFT COIL SPRING FRACTURED AND PIERCED THE FRONT LEFT TIRE ON 1/5/2006. THE COIL SPRING WAS REPLACED AT THE SALES/SERVICE DEALER. ON 12/6/2006, THE VEHICLE WAS TAKEN TO A NATIONAL CHAIN TO REPLACE THE TIRES AND THE TWO REAR COIL SPRINGS WERE FOUND TO BE FRACTURED. THE VEHICLE WAS RETURNED TO THE SALES/SERVICE DEALER FOR REPLACEMENT OF BOTH REAR COIL SPRINGS. THE MANUFACTURER WAS NOTIFIED.

• 12/07/2005· VISIBILITY

  DT: THE CONTACT STATED DEFROSTED BLOWER MOTOR MALFUNCTIONED. WHILE DRIVING THE BLOWER STOPPED WORKING AND WILL NOT WORK TO DEFROST THE WINDOWS. THE VEHICLE WAS TAKEN TO A CERTIFIED DEALERSHIP FOR INSPECTION TWICE. HOWEVER, NO REPAIRS WERE MADE BY THE DEALER BECAUSE OF THE EXCESSIVE COST. SHE MADE ONE TEMPORARY REPAIR. CURRENTLY, SHE ORDERED THE PART AND WAS WAITING FOR ITS ARRIVAL SO SHE COULD REPAIR THE PROBLEM HERSELF.*AK

• 12/05/2007· AIR BAGSCrash

  TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 45 MPH, ANOTHER VEHICLE COMING FROM BEHIND HER, JUMPED THE MEDIAN AND CRASHED INTO THE FRONT END OF HER VEHICLE. AS A RESULT, THE STEERING AND FLOOR COLUMN COLLAPSED, AND THE AIRBAGS DID NOT DEPLOY. THE CRASH DESTROYED THE VEHICLE. THE DRIVER SUSTAINED A SHOULDER HARNESS STRAIN, A FRACTURED STERNUM AND BRUISED RIBS. IN ADDITION, SHE SUSTAINED BRUISES TO HER RIGHT HAND AND LEFT FOOT. THE DRIVER OF THE ONCOMING VEHICLE SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. UPDATED 03/10/08 *LJ

• 12/05/2007· SUSPENSION

  FRONT COIL SPRING SHATTERED. *TR

• 12/04/2012· SUSPENSION

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE MADE A LOUD SNAPPING NOISE. THE CONTACT MENTIONED THAT WHILE HE DROVE THE VEHICLE OUT OF THE GARAGE THE PASSENGER FRONT TIRE BLEW. AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE PASSENGER FRONT COIL SPRING BROKEN. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V332000 (SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT AND MILEAGE WAS 113,000.

• 12/04/2008· SUSPENSIONCrash

  TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. SUDDENLY, THE TIRE FLATTENED. THE DRIVER ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD AND SWERVED INTO A DITCH. THERE WERE NO DAMAGES OR INJURIES. THE VEHICLE WAS REMOVED FROM THE DITCH AND THE DRIVER'S SIDE FRONT TIRE WAS REPLACED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE FAILURE WAS RELATED TO THE FRONT DRIVER'S SIDE SUSPENSION COIL SPRING. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED AT THE AUTHORIZED DEALER. THE FAILURE AND CURRENT MILEAGES WERE 95,000.

• 12/02/2005· VISIBILITY

  DT: THE CONTACT STATES WATER WENT INTO THE BLOWER MOTOR FROM THE WINDSHIELD AND CAUSED THE BLOWER MOTOR TO RUST. AS A RESULT OF THE RUST, THE DEFROSTER NO LONGER WORKED. IT WAS NOT REPAIRED UNDER WARRANTY BECAUSE IT WAS CAUSED BY WATER DAMAGE. *AK

• 11/30/2008· SUSPENSION

  HAD NORMAL TIRE MAINTENANCE (ROTATION), WAS ADVISED BOTH REAR COIL SPRINGS ON MY 2002 MERCURY SABLE WERE BROKEN AND WOULD NEED REPLACEMENT. MECHANIC INDICATED THIS WAS A COMMON PROBLEM WITH THE 2002 SABLE AND TAURUS MODELS. WITH SPRING REPLACEMENT, ALSO HAD TO REPLACE THE SHOCKS/STRUTS AND CONTROL BARS TO THE ANTI SWAY. TOTAL PRICE OF REPAIRS WAS $624.00 SEARCHING ON THE INTERNET, FOUND THIS PROBLEM IS COMMON AMONG OTHER 2002 SABLE/TAURUS OWNERS. *TR

• 11/30/2004· AIR BAGSCrash

  AIR BAG DID NOT DEPLOY IN HEAD ON COLLISION. *BF THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION WHICH RESULTED IN A TOTAL LOSS. *SC

• 11/28/2004· ENGINE AND ENGINE COOLING

  NOTICED A STRONGE SMELL OF GAS IN OUR GARAGE. WHEN WE BACKED OUT THERE WAS A LARGE SPOT ON THE GARAGE FLOOR. WE THEN GOT OUT OF THE CAR AND SMELLED THE LIQUID. IT WAS GAS WE THEN LOOKED UNDER THE VEHICLE AND THERE WAS A LIQUID DRIPING. AS WE CONTINUED TO INVESTAGATE IT WAS CLEAR THAT GAS WAS LEAKING OUT OF THE TANK. THE SEAL ALONG WITH THE BOTTOM OF THE TANK WERE SATURATED WITH A DARK GASOLINE SMELLING LIQUID. WE THEN CALLED ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO A MERCURY DEALER. WE ALSO WERE INSTRUCTED NOT TO DRIVE IT.AFTER THE VEHICLE ARRIVE TO THE DEALERSHIP WE PROCEDED TO FIND A VEHICLE SAME MADE MODLE AND YEAR. AT THAT POINT WE LOOKED UNDER THAT VEHICLE AND NOTICED THAT THE SEAL LOOKED DIFFERNT. IT LOOKED AS IF EVERYTHING WAS CONNECTED UNLIKE OUR VEHICLE WHICH LOOKED LIKE TWO PIECES PUT TOGETHER WITH A YELLOW RING AROUND IT HOLDING THE GAS LINE TO THE GAS TANK. OUR VEHICLE IS NOW SITTING AT THE DEALERSHIP WAITNG FOR SOMEONE TO INVESTIGATE THE SITUATION. WE FEEL THIS VEHICLE IS UNSAFE AND A SAFETY HAZARD WHICH COULD EASILY CAUSE INJURY AND OR DEATH BY THE FACT THAT GASOLINE IS FLAMABLE!!!!!!!!! WE WILL NOT PUT OUR FAMILY IN THIS POSTION AGAIN BY DRIVING THIS UNSAFE VEHICLE!!!!!!*AK

• 11/25/2014· SERVICE BRAKES

  PASSENGER SIDE FRONT BRAKE CALIPER AND HYDRAULIC HOSE NOT WORKING PROPERLY. HAD REPLACED CALIPER, HOSE AND MASTER CYLINDER. BRAKES STILL MAKE NOISE, GRINDING WHEN BRAKES ARE APPLIED. I TOOK BACK TO HAVE LOOKED AT TWICE, REPLACED HOSE AGAIN. OVER $500.00 IN FIXING AND STILL NOT WORKING RIGHT. REPLACED CALIPER AND HOSE TWICE. *TR

• 11/25/2012· SERVICE BRAKES, HYDRAULIC

  DRIVING AT APPOX 30 MPH CAR BEGAN TO ACCELERATE TO OVER 60 MPH WITH BRAKES BEING FULLY APPLIED. SLOWED CAR AS MUCH AS POSSIBLE BEFORE SHIFTING CAR INTO PARK AND CAR SKIDDING OFF ROAD TO A STOP. BRAKES WERE SMOKING FROM TRYING TO STOP CAR. CAR TOWED TO MECHANIC. ACCIDENT HAPPENED ON RT 16 EAST OF RT 395 IN WEBSTER MA AT 11:30 AM. *TR

• 11/25/2002· AIR BAGS

  CONSUMER CALLED COMPLAINING ABOUT BEEN ON A COLLISION AND THE AIR BAG ON THE DRIVERS SIDE DID NOT DEPLOY. CONSUMER ALSO STATED THAT SHE WAS DRIVING 20MPH WHEN SHE WAS INVOLVED ON THE COLLISION AND HER BRAKES ALSO FAILED. DEALER WAS CONTACTED AND STATED TO CALL NHTSA AND REPORT THE PROBLEM . TS

• 11/24/2009· WHEELS

  TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THREE OF THE STEEL WHEELS HAVE DEVELOPED CRACKS. THIS CONDITIONS CAUSES THE TIRES TO LOSE AIR PRESSURE. A TECHNICIAN FROM THE DEALER CONFIRMED THE FAILURE, BUT REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. THE CURRENT MILEAGE WAS APPROXIMATELY 98,000. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

• 11/17/2016· POWER TRAIN

  I HAVE JUST FOUND OUT FROM MY MECHANIC THAT THE TRANSMISSION, AX4N, THAT IS IN MY MERCURY, HAVE SUDDEN AND IMMEDIATE FAILURES DUE TO A DEFECT IN THE TORQUE CONVERTER. WHEN I CALLED SEVERAL LOCAL TRANSMISSION SHOPS, THEY ARE ALL AWARE OF THIS PROBLEM. COST TO FIX, APPROXIMATELY $1800 FOR A NEW TORQUE CONVERTER. WHILE YOU ARE DRIVING THE CAR IT WILL ACT LIKE YOU SHIFTED INTO NEUTRAL. THE ENGINE IS RUNNING, BUT THE CAR WILL NOT MOVE FORWARD OR BACKWARD. YOU IMMEDIATELY HAVE TO FIND A PLACE TO PULL OVER TO. THIS CAN BE QUITE HAZARDOUS IF YOU ARE ON THE EXPRESSWAY. THERE IS NO PREVENTIVE MAINTENANCE YOU CAN DO TO PREVENT THIS PROBLEM. THIS IS A MANUFACTURING DEFECT. THE HYDRAULIC PUMP SHAFT HAS APPROXIMATELY TWO INCHES OF MAIL SPLINE. THE FEMALE COUNTERPART WHICH IS IN THE TORQUE CONVERTER IS APPROXIMATELY ONE EIGHTH OF AN INCH IN THICKNESS. THE HYDRAULIC PUMP SHAFT WILL STRIP THE TEETH ON THE TORQUE CONVERTER. THIS CAUSES THE CAR TO BECOME INOPERABLE. WHAT IS FRUSTRATING IS THAT YOU WILL HAVE NO WARNING WHEN THIS WILL HAPPEN. AND YOU DO NOT HAVE ANY WARNING OF AN IMPENDING PROBLEM. YOU ARE NOW LOOKING AT A $1800, FOR A REPLACEMENT TORQUE CONVERTER. THE REBUILD COMPANY THAT SELLS REBUILT TORQUE CONVERTERS REPLACES THE 1/8 INCH FEMALE SPLINE,THAT HAS STRIPPED, IN THE TORQUE CONVERTER WITH A NEW 1/4 INCH THICK FEMALE SPLINE IN THE TORQUE CONVERTER. IT CERTAINLY SEEMS THAT FORD WAS NEGLIGENT WHEN ASSEMBLING THIS TRANSMISSION. THIS IS A SAFETY ISSUE. MY CAR CAN LOOSE POWER AT ANY TIME. WHEN MAKING A LEFT TURN INTO ONCOMING TRAFFIC OR ON THE ROAD WHILE TRAVELING ON THE EXPRESSWAY. I NOW HAVE TO DRIVE THIS CAR AND BE PARANOID WHILE ON THE ROAD. THERE IS NOTHING I CAN DO TO PREVENT THIS PROBLEM. I WOULD HAVE TO REPLACE THE TORQUE CONVERTER FOR PEACE OF MIND WHILE DRIVING THIS CAR. IT ONLY HAS 69,000 MILES ON IT. FORD SAID MY CAR IS OUT OF WARRANTY. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 11/17/2008· VISIBILITY

  I HAVEN'T HAD MY 2002 MERCURY SABLE FOR MORE THAN A YEAR A THE HEATER JUST SUDDENLY WENT OUT! I HAVE NO IDEA WHY BUT I HEARD THAT THERE WAS A RECALL ON THESE THING IS THAT TRUE I M STILL PAYING ON THIS CAR ALSO! *TR

• 11/16/2015· SUSPENSION,VEHICLE SPEED CONTROL,WHEELS

  APPROXIMATELY 39,000 MILES. NO RUST CAR. RUBBING NOISE AND ALL TIRES WITH HISTORY OF LOSING AIR. WHILE REPLACING ALL TIRES, WHEEL TECH NOTICED RIGHT REAR COIL SPRING WAS FRACTURED AND COMPLETELY WORE OFF INTERIOR TIRE RIDGE. PLACED DOUGHNUT TIRE ON AND ADVISED I TAKE TO MECHANIC TO HAVE ALL SPRINGS FULLY CHECKED. CAR CURRENTLYAT MECHANIC SHOP THIS EVENING. RIGHT REAR COIL SPRING DEFINITELY FRACTURED. SEEMS MANY REPORTS OF SAME NATURE ON THIS MODEL. WHY NO RECALL ON REAR COIL SPRINGS WITH SO MANY COMPLAINTS? RUBBING SOUND FROM BENEATH CAR HAS BEEN NOTED AND TIRES CONSTANTLY NEEDED AIR. OTHER ISSUE(S): 1) IGNITION EXTREMELY HARD TO TURN.2) ACCELERATOR SEEMS TO STICK UPON ATTEMPTING TO DECELERATE BY LETTING UP FOOT PRESSURE. I INHERITED THIS CAR FROM MY DECEASED FATHER. I WAS ALWAYS CONCERNED THAT HE ACCELERATED TOO QUICKLY FROM A STOPPED POSITION. FATHER TOOK DOWN A LARGE CONCRETE PLANTER DUE TO THIS TYPE OF CAR JERKING, YET I THOUGHT IT WAS DUE TO HIS PUTTING TOO MUCH PRESSURE UPON THE ACCELERATOR. NOW THAT I AM DRIVING THE CAR, I NOTE THAT CAR DOES NOT SLOW WHEN I LET UP ON THE ACCELERATOR, LEADING ME TO BELIEVE THAT THE ACCIDENT WAS NOT DUE TO FATHER'S DRIVING. THIS WAS NEVER A PROBLEM WITH HIS FORMER CAR. 3) DRIVER'S DOOR MAKES LOUD CLUNK UPON OPENING AND CLOSING. ARE THESE KNOWN PROBLEMS?