2002 Mercury Grand Marquis

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2004· TIRES

  I LEFT MY AUTOMOBILE, 2002 MERCURY SABLE, AT THE DEALERSHIP FOR ITS 25,000 MILE MAINTENANCE AND ASKED THEM TO LOOK AT THE FRONT END AS IT WAS SHIMMERING OVER 40 MPH. I WAS TOLD THAT ALL FOUR TIRE WALLS WERE CRACKING AND THAT THE TIRES HAD TO BE REPLACED AT MY COST LESS ALLOWANCE. I WAS FURIOUS AND CALLED SEVERAL PEOPLE AT THE DEALERSHIP AND THE TIRE COMPANY TO COMPLAIN. THE TIRE COMPANY TOLD ME THAT CRACKED SIDEWALLS WERE COVERED IN THE WARRANTY AND IF IT WAS NOT THE TIRES SHOULD BE REPLACED AT NO COST TO ME. THE DEALERSHIP TOLD ME THIS WAS NOT COVERED YET AFTER I CALLED THE TIRE COMPANY THE SAID THAT SOME OF THE MANAGEMENT PEOPLE AT THE DEALERSHIP LEARNED OF MY PROBLEM AND GAVE THE SERVICE DEPARTMENT ORDERS TO REPLACE THE TIRES AT NO COST WITHOUT CALLING THE TIRE COMPANY. THEY ALSO SPECIFIED THAT THE TIRES WOULD HAVE TO BE SHIPPED BACK TO FORD MOTOR COMPANY. THE WHOLE THING SMELLS OF A COVER-UP BECAUSE OF THE IMMEDIATE TURN AROUND AT THE DEALERSHIP WHEN I MENTIONED A LAWSUIT. ALL FOUR OF THESE TIRES COULD HAVE BLOWN ONE AT A TIME OR TOGETHER CAUSING INJURY AND I DO NOT FEEL GOOD ABOUT THIS. *AK

• 12/29/2004· UNKNOWN OR OTHER

  I RECENTLY HAD MY BACK HALFWAY HATCH ON MY 2002 MERCURY MOUNTAINEER TO FALL ON ITS ON FROM NO APPARENT REASON. I TOOK MY CAR TO THE DEALERSHIP, UPON TALKING WITH THE CUSTOMER SERVICE SPECIALIST'S WAS SAID IT WOULD HAVE TO BE AN OUT OF POCKET REPAIR. HOWEVER THIS HAD HAPPEN AT NO FAULT TO ME. I BELIEVE THAT IT IS A WARRANTY ISSUE AND SHOULD BE REPLACED WITH NO CHARGE TO ME. THE CSS ALSO SAID IT WOULD PROBABLY COST ME RIGHT AT 5 TO 6 HUNDRED DOLLARS. I EVEN HAD PURCHASED AN EXTENDED WARRANTY BUT IT SEEMS TO BE A LITTLE USELESS. PLEASE HELP. THANKS. P.S. I AM NOT CERTAIN ABOUT THE EXACT DAY OF THE BREAKAGE BUT IT WAS NEAR THE FOLLOWING DAY. *NM

• 12/28/2005· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

  DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK

• 12/14/2013· TIRES

  I PURCHASED A SET OF BRIDGESTONE INSIGNIA SE200 5/2013 . 4MONTHS LATER I REPLACED 1 TIRE DUE TO SIDE WALL SPLITTING. TODAY 12/14/13 I REPLACED THE TIRE THAT I BOUGHT IN 9/13 FOR THE SAME PROBLEM. I CONTACTED BRIDGESTONE VIA EMAIL BUT GOT NO RESPONDS I CONTACTED THEM BY PHONE THEY TOLD ME THERE WAS REASON FOR ME TO BE CONCERNED ABOUT THE TIRE FAILURES I HAD EXPERIENCED EVEN THOUGH 40 % OF THE TIRES HAD PURCHASED THIS YEAR. 3,000 MILES ON FIRST TIRE EVEN LESS ON THE SECOND TIRE ,THE TIRE DEALER CONTACTED BRIDGSTONE AND REPLACED THE TIRE WITH A FIRESTONE TIRE SINCE BRIDGESTONE NO LONGER MAKER THE INSIGNIA AND HE DID NOT WANT TO USE ANOTHER INSIGNIA BECAUSE OF WHAT HE FELT WAS A MANUFACTURING DEFECT THAT HAD BEEN SEEN IN THE INSIGNIAS AND OTHER TIRES THAT BRIDGSTONE MAKES SOME OF WITCH HAVE ALREADY RECALLED I WILL KEEP A CLOSE EYE ON REST OF TIRES.IN MY 40 YEARS OF DRIVING THIS IS BY FAR THE WORST SET OF TIRES I HAVE EVER OWNED . BRIDGESTONE SHOULD DO THE RIGHT THING AND RECALL THIS TIRE BEFORE A TIRE FAILURE CAUSES A FATAL INJURY TO SOME ONE .BUT I AM SURE BECAUSE OF THE LACK OF RESPONCE AND UNCONCERN OF THE PEOPLE THAT I HAD SPOKE TO AT BRIDGESTONE . MY LOCAL TIRE DEALER IS SEND MY FAILED TIRE TO BRIDGESTONES TECH'S LETS SEE WHAT THEY HAVE TO SAY. *TR

• 12/08/2004· LATCHES/LOCKS/LINKAGES

  FORD WILL NOT PROVIDE ANY INFORMATION AT THEIR 1-866-436-7332 NUMBER REGARDING THE CURRENT STATUS OF WHEN PARTS WILL BE AVAILABLE FOR RECALL # 04S20 - MERCURY MOUNTAINEER REAR LIFTGATE WINDOW. THE LETTER SENT IN EARLY OCTOBER SAID THE PARTS WOULD BE AVAILABLE IN LATE NOVEMBER. TWICE WHEN I ASKED TODAY TO SPEAK TO A SUPERVISOR, I WAS PUT ON HOLD & DISCONNECTED. *JB

• 12/05/2002· TIRES

  WHILE DRIVING TWO FRONT TIRES EXPERIENCED TREAD SEPARATION (P225/60R16 ORIGINAL EQUIPMENT) . *TS *TT *NLM

• 11/30/2002· FUEL SYSTEM, GASOLINE

  THERE IS A CONCERN ABOUT THE SAFETY OF THE GAS TANK AND THE SIMILARITY TO THE FORD CROWN VICTORIA'S WITH THEIR REAR END ACCIDENTS, RESULTING IN A VEHICLE FIRE. *JG *SCC

• 11/28/2005· EXTERIOR LIGHTING

  DT: THE CONTACT STATED THE HEADLIGHTS INTERMITTENTLY STOPPED WORKING WHILE DRIVING AT NIGHT. THIS HAPPENED WITHOUT ANY PRIOR WARNING. WHEN THIS OCCURRED HE COULD HOLD THE HIGH/LOW BEAM DIMMER SWITCH UPRIGHT, AND THE HIGH BEAM LIGHTS WILL STAY ON. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER. *AK UPDATED 12/27/05. *JB

• 11/28/2004· ENGINE AND ENGINE COOLING

  NOTICED A STRONGE SMELL OF GAS IN OUR GARAGE. WHEN WE BACKED OUT THERE WAS A LARGE SPOT ON THE GARAGE FLOOR. WE THEN GOT OUT OF THE CAR AND SMELLED THE LIQUID. IT WAS GAS WE THEN LOOKED UNDER THE VEHICLE AND THERE WAS A LIQUID DRIPING. AS WE CONTINUED TO INVESTAGATE IT WAS CLEAR THAT GAS WAS LEAKING OUT OF THE TANK. THE SEAL ALONG WITH THE BOTTOM OF THE TANK WERE SATURATED WITH A DARK GASOLINE SMELLING LIQUID. WE THEN CALLED ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO A MERCURY DEALER. WE ALSO WERE INSTRUCTED NOT TO DRIVE IT.AFTER THE VEHICLE ARRIVE TO THE DEALERSHIP WE PROCEDED TO FIND A VEHICLE SAME MADE MODLE AND YEAR. AT THAT POINT WE LOOKED UNDER THAT VEHICLE AND NOTICED THAT THE SEAL LOOKED DIFFERNT. IT LOOKED AS IF EVERYTHING WAS CONNECTED UNLIKE OUR VEHICLE WHICH LOOKED LIKE TWO PIECES PUT TOGETHER WITH A YELLOW RING AROUND IT HOLDING THE GAS LINE TO THE GAS TANK. OUR VEHICLE IS NOW SITTING AT THE DEALERSHIP WAITNG FOR SOMEONE TO INVESTIGATE THE SITUATION. WE FEEL THIS VEHICLE IS UNSAFE AND A SAFETY HAZARD WHICH COULD EASILY CAUSE INJURY AND OR DEATH BY THE FACT THAT GASOLINE IS FLAMABLE!!!!!!!!! WE WILL NOT PUT OUR FAMILY IN THIS POSTION AGAIN BY DRIVING THIS UNSAFE VEHICLE!!!!!!*AK

• 11/25/2013· STEERING

  TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED MAKING IT EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,200. ..UPDATED 12-30-13 *BF

• 11/23/2011· AIR BAGSCrash

  TL* THE CONTACT OWNED A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED HE WAS INVOLVED A ROLLOVER CRASH AND THE DRIVERS AIR BAG DID NOT DEPLOY. THE ROLLOVER WAS CAUSED BY THE VEHICLE BEING DRIVEN OFF OF THE ROADWAY. THE CONTACT DID NOT KNOW THE SPEED THAT THE VEHICLE WAS TRAVELING AT. THE VEHICLE WAS DETERMINED TO BE DESTROYED. THE POLICE AND FIRE DEPARTMENT APPEARED ON THE SCENE AND CUT THE CONTACT OUT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE WHY THE DRIVERS AIR BAG DID NOT DEPLOY EVEN THOUGH THE PASSENGER AIR BAG DEPLOYED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 130,000. UPDATED 01/05/12*LJ UPDATED 01/12/12

• 11/23/2004· VISIBILITY

  WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THEN IS HAS BEEN A STALLING SITUATION WITH FORD UNTIL MY WARRANTY RAN OUT. I HAVE LOGGED CALLS TO MERCURY'S CALL CENTER BEGINNING IN MAY OF 2004 ADVISING THEM OF THE PROBLEMS AND WORKING WITH THE DEALER. I FINALLY WAS SENT A PACKET OF FORMS TO FILL OUT AND SEND IN TO THE DISPUTE SETTLEMENT BOARD IN WAUKESHA, WI. BY THE TIME I RECEIVED THE FORMS. FILLED THEM OUT AND SENT IN, THEY WERE RECEIVED BY THE DISPUTE BOARD ON OCOTBER 14, 2004, MY WARRANTY EXPIRED SEPTEMBER 18, 2004 SO FORD SAID THE DISPUTE BOARD HAS NO JURISDICTION THUS THEY ADVISED ME, TOO BAD. I MIGHT ADD, THIS CAR SITS IN OUR GARAGE IN SIOUX FALLS FROM OCTOBER UNTIL APRIL OF THE NEXT YEAR AND HAS DONE SINCE IT WAS NEW IN THE FALL OF 2001 WHEN IT WAS PURCHASED. WE ARE IN TUCSON FOR THOSE MONTHS AND USE ANOTHER CAR. THIS ACCOUNTS FOR THE PROBLEM NOT SURFACING EARLIER THAN 2003.*AK

• 11/20/2024· SEAT BELTS

  The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 01V227001 (Seat Belts). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 100,000.

• 11/18/2003· TIRES

  ALL FOUR TIRES WERE REPLACED DUE TO BELT FAILURE WHICH HAD PROTRUDED THROUGH THE TIRES. *AK *JB *NLM

• 11/17/2002· ENGINE AND ENGINE COOLING

  NO SUMMARY. DT

• 11/13/2001· SUSPENSIONCrash

  VEHICLE DIDN'T HAVE SWAY BAR. WHEN CONSUMER CALLED FORD THEY STATED ALL 2002 MODEL VEHICLES SHOULD HAVE SWAY BARS. CONSUMER WAS IN ACCIDENT. CONTACTED DEALER, AND DEALER STATED SOME VEHICLES DO, AND SOME VEHICLES DON'T HAVE SWAY BARS. PLEASE ADD VIN#. *AK

• 11/10/2010· VEHICLE SPEED CONTROL

  2002 MERCURY GRAND MARQUIS LUNGES FORWARD (INCREASE RPM @1000, AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN I LET OFF THE ACCELERATOR, I.E. APPROACHING A STOP LIGHT. ONCE I RELEASE THE BRAKE AND ACCELERATE AGAIN, ALL GOES BACK TO NORMAL. THERE IS NO "CHECK ENGINE" LIGHT, AND NO OTHER NOTABLE PROBLEMS. IT IS INTERMITTENT AND ANNOYING. *TR

• 11/08/2005· FUEL SYSTEM, GASOLINE

  WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND. TOOK VEHICLE TO DEALER. MECHANIC SAID INERTIA SWITCH DEFECTIVE AND CHANGED. SAID THE RESET BUTTON IS SAFETY FACTOR TO AVOID FIRE IN CASE OF COLLISION. BUT THERE WAS NO COLLISION--NOT EVEN BUMP IN ROAD. BELIEVE THERE SHOULD BE WARNING SYSTEM WHEN RESET BECOMES DEFECTIVE. *NM

• 11/03/2004· ENGINE AND ENGINE COOLING

  WHILE TRAVELING IN INCLEMENT WEATHER THE BELT FELL OFF THE ENGINE CAUSING THE VEHICLE TO SHUT DOWN. THE DEALER IS AWARE TSB #02-05-04. *PH THE CONSUMER SUGGESTED THAT THIS WAS A COMMON PROBLEM WHEN THE BELTS GET WET. *SC

• 10/29/2007· SUSPENSION

  BACKED OUT OF DRIVEWAY AT A FRIENDS HOUSE AND WENT ABOUT 4 HOUSES, WHEN THE RIGHT FRONT OF THE CAR DROPPED TO THE PAVEMENT AND DUG INTO THE ASPHALT. THE CAR WAS STOPPED IMMEDIATELY AS IT WAS ONLY TRAVELING AT 10 MPH. UPON INSPECTING THE DAMAGE IT WAS DISCOVERED THAT THE LOWER BALL JOINT ON THE PASSENGER SIDE HAD BROKEN OFF. THE TIRE WAS CUT DOWN ON THE INSIDE SIDEWALL AND WAS PUSHED BACK INTO THE FENDER FORCING THE FENDER BACK INTO THE DOOR. THE RIM AND SWAY BAR LINK WERE ALSO DAMAGED. WE TRAVEL TO THE VETERANS HOSPITAL IN IOWA CITY, IOWA QUITE FREQUENTLY, TWO APPOINTMENTS THIS WEEK, AND HAD WE BEEN ON THE HIGHWAY WHEN THIS HAPPENED, I FEAR WE WOULD BE STATISTICS. *TR

• 10/25/2002· SERVICE BRAKES, HYDRAULIC

  CONSUMER STATES THAT THE BRAKE PEDEL IS TO CLOSE TO THE ACCELERATION PEDEL. TS

• 10/22/2005· PARKING BRAKE

  EMERGENCY BRAKE RELEASE MECHANISM FROZEN WITH BRAKE ON. EMERGENCY BRAKE RELEASE IN CABIN RETURNED TO NORMAL POSITION GIVING INDICATION THAT THE BRAKE HAD BEEN RELEASED. END RESULT COMPLETE WIPE OUT OF REAR BRAKES AND DAMAGE TO DRUMS. FAILURE FOUND BY THE SERVICING DEALER AFTER WARRANTY EXPIRED. YET ON EACH OF THE LAST TWO(2) OCCASIONS WHEN CAR WENT IN FOR SERVICE I REQUESTED " CHECK EMERGENCY BRAKE" EMERGENCY BRAKE PEDAL 1"+/- OFF THE FLOOR RESPONSE WAS BRAKES O.K. ONLY AFTER THE EXPIRATION OF THE WARRANTY WAS PROBLEM FOUND. MY GRAND MARQUIS HAS BEEN SERVICED BY NO ONE BUT SMITH CAIRNES, FORD, LINCOLN, MERCURY. IF BY SOME STROKE OF LUCK I HAD DEPENDED SOLEY ON THE EMERGENCY BRAKE A SERIOUS ACCIDENT COULD HAVE RESULTED BY A RUNAWAY CAR. TO ADD INSULT TO INJURY IT COST ME IN EXCESS OF $500.00 TO CORRECT THE PROBLEM. *JB

• 10/18/2006· EQUIPMENT

  DT*: THE CONTACT STATED THE SCISSOR TYPE JACK WITH A SCREW DRIVE WAS STRIPPED ON THE FIRST 3-4 INCHES OF THE SCREW. THE JACK HAD ONLY BEEN USED 2 TIMES. THE SERVICE DEALER AND THE MANUFACTURE WERE NOTIFIED. THE SERVICE DEALER OFFERED TO SELL A REPLACEMENT JACK TO THE CONTACT.

• 10/16/2011· ELECTRICAL SYSTEM

  DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE. NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR. *TR

• 10/08/2003· VEHICLE SPEED CONTROL

  WHILE WAITING AT A STOP ENGINE STARTED TO REV TO A HIGH RATE. DRIVER SHIFTED INTO NEUTRAL TO HELP RESOLVE THE PROBLEM, WHICH FAILED. HAS BEEN IN CONTACT WITH MECHANIC, AND CAUSE OF PROBLEM HAS YET TO BE DETERMINED.*AK

• 09/30/2002· TIRES

  WHILE TRAVELING HIGHWAY SPEEDS VARIYING 65-70 MPH, THE RIGHT REAR TIRE FAILED DUE TO TREAD SEPERATION WITH NO WARNING. THE TIRE WAS MADE BY MICHELIN WITH THE SIZE BEING P22560R16. PLEASE DESCRIBE DETAILS. NLM

• 09/27/2005· SERVICE BRAKES, HYDRAULIC

  DT: THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THERE WAS PULSATION IN THE BRAKES. THE CONTACT STATED THREE TIMES HAD THE FRONT ROTORS TURNED, AND THE FRONT PADS REPLACED. AFTER ABOUT 1,500 MILES THE PROBLEM RECURRED. THE DEALER REPLACED THE FRONT ROTORS, BUT AFTER 2,000 MILES, THE VEHICLE EXPERIENCED THE SAME PROBLEMS AS BEFORE. THE REPAIRS WERE MADE AT THE CONTACT'S EXPENSE. THE DEALERSHIP COULD NOT FIND WHAT WAS CAUSING THE BRAKE PROBLEM. THE MANUFACTURER DID NOT PROVIDE THE CONTACT WITH ANY SATISFACTION, AND TO CONTACT THE DEALERSHIP TO SEE WHAT THEY WOULD DO.*AK

• 09/16/2013· STEERING

  TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,050. THE CURRENT MILEAGE WAS 123,000.

• 09/15/2003· SUSPENSION

  WHILE DRIVING SUSPENSION IS VERY BOUNCY, WHICH CAUSES VEHICLE TO BECOME UNCONTROLLABLE. *AK

• 09/07/2005· TIRES

  LAST NIGHT WHILE DRIVING ON THE FREEWAY, THE TREADS ON OUR TIRE CAME COMPLETELY OFF. THIS CAUSED OUR VEHICLE TO SWERVE BADLY INTO THE LANE NEXT TO US. FORTUNATELY THERE WERE NO CARS IN THAT LANE AT THE TIME. THIS COULD OF BEEN A SERIOUS ACCIDENT IF A VEHICLE WAS IN THAT LANE AT THE TIME. SO WE PULLED OVER AND CALLED FOR ASSISTANCE. *JB

• 09/06/2002· ENGINE AND ENGINE COOLING

  WHILE DRIVING AT 65MPH AND WITH NO WARNING ENGINE COOLANT HOSE CLAMP CAME OFF, CAUSING FLUID TO LEAK OUT. THEN, ENGINE WILL START TO LOSE POWER,MAKING IT TO BE HARD TO CONTROL VEHICLE. DEALER NOTIFIED.*AK

• 09/05/2005· TIRES

  WHILE DRIVING SOUTH ALONG I-95 AT ABOUT 65 MPH, I FELT A SUDDEN SHUDDERING, I SLOWED DOWN TO DETERMINE IF IT WAS ROUGH PAVEMENT AND THE REAR RIGHT SIDE TIRE BLEW OUT. THESE TIRES ARE NEWLY MOUNTED, WITHIN THE PAST FIVE MONTHS BY MY FORD DEALER. I PULLED OFF THE ROAD AND HAD AAA REMOVE THE TIRE. UPON INSPECTION, THERE WERE NO PUNCTURES TO THE TREAD ONLY A BLOWN OUT SIDEWALL. *JB

• 09/03/2010· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS. THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.

• 08/30/2016· SEAT BELTS

  BOTH BACK SEAT BELTS DON'T RETRACT AS THEY SHOULD, THE TEST WAS DONE WHEN VEHICLE IS STOPPED BUT I CHECKED MY OTHER GRANDMARQUIS OF 1997, IT HAS THE SAME ISSUE. I ALSO TOOK IT A MECHANIC AND THEY CHECKED TWO DIFFERENT BUT FORD CROWN VICTORIA, IT SNOWED THE SAME ISSUE. ALL VEHICLES WERE STATIONARY DURING TEST. IS THERE ANY SAFETY TEST I CAN PERFORM TO MAKE SURE THEY WORK OR RECALL ON THIS VEHICLE.

• 08/27/2015· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I THINK THEY SHOULD EXTEND THIS WARRANTY TO THE THE 2002 MODELS SEEING THAT THIS IS A COMMON PROBLEM WITH EARLIER MODELS AND NOT JUST THE 2003-2005 MODELS. IT IS PROBABLY THE SAME PART.

• 08/25/2003· STRUCTURE

  CONSUMER SAYS FRONT DOORS WERE DESIGNED WHERE THE TOP CORNER OF THE DOORS HAS A SHARP CORNER. ON NUMEROUS OCCASIONS PASSENGER AND DRIVER HAVE BEEN INJURED". CONSUMER BELIEVES DOORS POSE A POTENTIAL RISK OF EYE BEING PUNCTURED.*AK

• 08/22/2002· VEHICLE SPEED CONTROL

  WHEN PRESSING ACCELERATOR PEDAL IT STICKS.*AK CONSUMER STATES THAT THE ACCELERATOR STUCK ON 2 OCCASIONS DUE TO DEFECTIVE THROTTLE BODY SYSTEM, THROTTLE BODY WAS REPLACED. *SLC

• 08/22/2002· VEHICLE SPEED CONTROL

  CRUISE CONTROL WAS SET AT 65MPH ON THE VEHICLE. CRUISE CONTROL WOULD NOT DISENGAGE MANUALLY OR WHEN BRAKE PEDAL WAS APPLIED. SPEED INCREASED TO 75MPH BEFORE EMERGENCY BRAKE WAS APPLIED TO STOP VEHICLE. MERCURY DEALER WAS NOTIFIED. *AK *SCC

• 08/21/2002· ENGINE AND ENGINE COOLING

  SERPENTINE BELT BROKE OFF WHILE CONSUMER WAS DRIVING, CAUSING STEERING, BRAKES, AND A FEW OTHER PARTS ON VEHICLE TO MALFUNCTION. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK

• 08/16/2016· SUSPENSION

  TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.

• 08/15/2003· TIRES

  THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING. MICHELIN 97SM+S/MODEL-SYMMETRY. *AK THIS CAUSED THE VEHICLE TO FISHTAIL. *SCC *JB

• 08/10/2013· VEHICLE SPEED CONTROL

  LEAVING WORK, APPROXIMATELY 150 FEET FROM PARKING PLACE TO PARKING LOT EXIT INTO ROAD. WHEN BRAKING TO STOP BEFORE ENTERING ROADWAY, VEHICLE LURCHED FORWARD WITH ENGINE RACING AT A HIGH RPM. PUSHED INTO NEUTRAL UNTIL STOPPED THEN PARK WITH ENGINE STILL RACING. TURNED OFF AND SAT STILL FOR A MINUTE THEN RESTARTED WITH NO FURTHER PROBLEM. MECHANIC CANNOT FIND ANYTHING WRONG. NOT THE FIRST TIME IT HAS HAPPENED BUT WAS THE WORST INCIDENT WITH ENGINE BEING UNCONTROLLABLE. *TR

• 08/10/2012· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHENEVER THE AIR CONDITIONER OR CRUISE CONTROL WAS RUNNING, THE VEHICLE WOULD HAVE SUDDEN ACCELERATION FAILURES. THE FAILURE ALSO OCCURRED WHEN BRAKING TO A COMPLETE STOP. THE CONTACT STATED THAT THE VEHICLE HAD TO BE SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE BY APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO A MECHANIC, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 50,000 AND THE FAILURE MILEAGE WAS NOT AVAILABLE.

• 08/08/2007· ENGINE AND ENGINE COOLING

  TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF. THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

• 08/06/2022· UNKNOWN OR OTHER

  For sometime now the Headlights on my 2002 Mercury Grand Marquis appear to fade or dim soon after turning them on; giving the impression they are losing power and about to fail. I live in the mountains and am very familiar with each and every turn I See on the roads I travel. You See that Is The Matter of Fact- If My Headlights Failed; I Would Not See The Turn Possibly A Fatal Fact.

• 08/03/2006· SERVICE BRAKES, HYDRAULIC

  DT*: THE CONTACT STATED THE BRAKE AND ACCELERATOR PADS WERE POSITIONED TOO CLOSE TOGETHER. THE DEALER REFUSED TO EXAMINE VEHICLE AND WOULD NOT PROVIDE REPAIR WORK. THE MANUFACTURER WAS CALLED AND A COMPLAINT WAS FILED. UPDATED 08/24/06. *JB

• 07/18/2022· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

  ?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway. I think this defect may be a contributing factor to the car dying recently while on my way to a Wedding Reception in Roseville, which left me stranded after dark for 41/2hrs and 71/2hrs. 2days later. I have not been able to start vehicle since and mechanics unable to diagnose why the engine is fuel starved when system parts tested appear to be in good working order. Something seems to be shutting off power or preventing power to the fuel pump and it is not the inertia switch, relays, fuses etc.. Components have been previously inspected by numerous others including dealer. No Recognizable Alert/Warning Prior to Incidents!

• 07/17/2025· VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

  The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. The contact turned off the vehicle, and the vehicle came to a stop. The vehicle was towed to the contact's residence. The contact stated that he was afraid of driving the vehicle again. The contact unregistered the vehicle and turned the license plates of the vehicle to the Department of Motor Vehicles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Additionally, the contact stated that the check engine and the low oil pressure warning lights had illuminated two days prior to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 58,000.

• 07/14/2005· POWER TRAIN

  THE VECHICLE HESITATES AND BUCKS WHEN ACCELERATING FROM A DEAD STOP SUCH AS A STOP SIGN/TRAFFIC LIGHT OR INCREASING SPEED TO PASS OR GO UP HILL. WE HAVE REPEATEDLY COMPLAINED TO THE DEALERSHIP FROM THE TIME OF PURCHASE. PRIOR TO JUNE THEY TOLD US NOTHING WAS WRONG BUT THIS PAST MONTH THEY DID A DOWNLOAD. IT WORKED PROPERLY FOR 1-2 DAYS. WE'VE HEARD THE SAME COMPLAINT FROM OTHERS. OUR FEAR IS THAT ONE DAY WE WILL GET IN AN ACCIDENT IF IT DIES ALL TOGETHER IN THE MIDDLE OF ENTERING A STREET OR PASSING SOMEONE ON THE HIGHWAY. THE LIFTGATE DID SHATTER IN MY SON'S FACE IN MARCH '04. THE DEALERSHIP AT THE TIME DENIED IT WAS A RECALL AND WE HAD TO FIGHT WITH THEM FOR A LONG TIME AS WELL.

• 07/14/2005· POWER TRAIN

  I OWN A 2002 MECURY MOUNTAINEER AND AT 49000 MILES THE TRANSMISSION NEEDS REPLACED. IT WILL NOT SHIFT TO 3RD GEAR. I CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP ME OUT IN ANY WAY WITH THE EXPENSES. I WAS TOLD BY THE TRANSMISSION SHOP THAT THEY ARE STARTING TO SEE SEVERAL TRANSMISSIONS GO BAD AT A VERY LOW MILAGE THAT HAS THE TRANSMISSION 5R55W IN IT. I STRONGLY BELIEVE THIS SHOULD BE A FORD RECALL.