2002 GMC Envoy

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/30/2004· POWER TRAIN

  COMPUTER THAT ACTIVATES THE FOUR WHEEL DRIVE IS INOPERABLE. IT GOES INTO SLEEP MODE AND CONSUMER DOESN'T KNOW THAT HE IS IN 4-WHEEL DRIVE. CONSUMER CONTACTED THE DEALER, WHO UPDATED THE COMPUTER. IT SEEMS TO BE FINE. *AK

• 12/29/2018· EXTERIOR LIGHTING

  HEAD LIGHTS WILL ALL AT ONCE GO OFF WHILE DRIVING AT NIGHT. I'VE REPLACED THE HDM RELAY AND IT WORKED FINE FOR A FEW MONTHS AND THEN IT DONE IT AGAIN.

• 12/29/2015· POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

  WHILE DRIVING THE ENVOY AT ABOUT 45 MPH, A WARNING LIGHT SAYING "REDUCED ENGINE POWER" CAME ON SUDDENLY, THE CAR DROPPED DOWN TO ABOUT 20 MPH, AND THAT CONTINUES TO OCCUR. I CAN TURN OFF AND RESTART THE CAR, BUT THE PROBLEM RETURNS WITHIN A MINUTE AFTER DRIVING IT AGAIN. I STARTED INVESTIGATING WHAT THAT MEANS ONLINE, AND, AS WITH ANYTHING ELSE ON THE INTERNET, I SEE MANY OPINIONS, GUESSES, AND POSSIBILITIES. COULD BE A BAD SENSOR, BAD THROTTLE CONTROL, BAD WIRE CONNECTIONS, ETC. BUT THIS MUCH APPEARS CLEAR: (1) IT IS A GM PROBLEM, AND A VERY, VERY COMMON ONE. (2) IT IS A DANGEROUS PROBLEM. THIS SEEMS PRETTY OBVIOUS - THE CAR SUDDENLY LOSES SPEED AND EVIDENTLY SOMETIMES STALLS OUT ALTOGETHER. BUT HEARING ABOUT SO MANY OTHER PEOPLE'S SCARY EXPERIENCES JUST CONFIRMS THIS. (3) IT CAN BE DIFFICULT AND EXPENSIVE TO DIAGNOSE AND FIX. WHEN I THINK OF THESE FACTS, COUPLED WITH GM'S RECENT HISTORY, I IMMEDIATELY THINK "RECALL." THIS CERTAINLY APPEARS TO BE AN APPROPRIATE SITUATION FOR A MANUFACTURER TO STEP IN AND FIX THE ISSUE BEFORE MORE PEOPLE GET ANGRY WITH GM, GET HURT, OR GET KILLED. I CALLED THE DEALER WHO SOLD THE CAR (I AM THE SECOND OWNER), IN COLUMBUS, OHIO. I WAS TOLD THAT I CAN BRING IT IN FOR A DIAGNOSIS FOR $110. (GEE, THANKS - WOULDN'T HAVE THOUGHT OF THAT.) THE CUSTOMER REP LOOKED UP THE VIN AND SAID THAT THE VEHICLE WAS NOT ELIGIBLE FOR RECALL OR ANY SPECIAL POLICY. THEREFORE, I AM CONTACTING YOU IN HOPE THAT SOMETHING ELSE CAN BE DONE.

• 12/29/2008· FUEL SYSTEM, OTHER

  THE FUEL PUMP MODULE ON THE VEHICLE BEGAN LEAKING. THIS LEAK ULTIMATELY LEAD TO GASOLINE POURING ALL OVER THE ROAD. ONE QUARTER OF A TANK OF FUEL SPILLED FROM THE TANK IN APPROXIMATELY ONE QUARTER MILE. THERE EASILY COULD HAVE BEEN A FIRE. I ENDED UP WALKING HOME. *TR

• 12/28/2019· FUEL/PROPULSION SYSTEM

  I AM SMELLING FUEL IN AND AROUND THE TRUCK WITH NO VISUAL SIGNS OF FUEL ON THE GROUND.

• 12/28/2001· ENGINE AND ENGINE COOLING

  VEHICLE STALLED IN STOP AND GO TRAFFIC. VEHICLE AT DEALERSHIP AT THIS TIME.*AK *SLC

• 12/27/2016· ELECTRICAL SYSTEM

  DRIVER'S SIDE DOOR PANEL CONTROLS NOT WORKING. INCLUDES POWER WINDOW, SEAT HEATER, POWER LOCKS, ETC. NOT A FUSE ISSUE?

• 12/27/2004· EXTERIOR LIGHTING,VEHICLE SPEED CONTROL

  WHILE DRIVING 73 MPH WITH CRUISE CONTROL ON HEADLIGHTS WILL SHUT OFF. CONSUMER WAS ABLE TO RESTART THE VEHICLE AND CORRECTED THE PROBLEM. DEALERSHIP WAS NOTIFIED. *AK

• 12/24/2011· ENGINE AND ENGINE COOLING,POWER TRAIN

  WHEN I START THE TRUCK IN THE MORNING IT SOUNDS LIKE THE ENGINE IS REVVED UP WITH THE LOUD FAN NOISE. I HAD THE FAN CLUTCH REPLACED INDEPENDENTLY AND THE LOUD NOISE CONTINUES AND A SLIGHT LOSS OF POWER AT TIMES WHILE DRIVING AND IT FEELS LIKE IT'S TAKING TOO LONG SHIFT INTO THE NEXT GEAR. THE NOISE IS REALLY HEARD WHEN YOU ACCELERATE ON THE GAS PEDAL. *TR

• 12/23/2004· VISIBILITY

  THE 2002 GMC ENVOY ELECTRONIC OPERATION OF SIDE VIEW MIRRORS DOES NOT WORK CONSISTENTLY. *BF THE MIRRORS WOULD REPOSITION THEMSELVES RANDOMLY WHILE THE VEHICLE WAS IN MOTION. GMC HAD SERVICED THE VEHICLE NUMEROUS TIMES, ALTHOUGH THE COMPUTER HAD BEEN UPGRADED, THE MIRROR MOTORS HAVE BEEN REPLACED MORE THAN ONCE AND THE MIRRORS HAVE BEEN RESET SEVERAL TIMES UNDER WARRANTY, BUT THE PROBLEM CONTINUED. *SC

• 12/23/2004· ENGINE AND ENGINE COOLING

  WHEN STARTING THE TRUCK THERE IS A VERY NOTICEABLE TICKING SOUND COMING FROM THE FRONT OF THE ENGINE. THE TICKING WILL CONTINUE UNTIL THE VEHICLE WARMS OR FOR A MAX. OF 3-5 MIN. ACCELERATING THE ENGINE WILL NOT STOP THE TICKING. INQUIRIES REVEALED OTHER ENVOY OWNERS ARE EXPERIENCING THE SAME PROBLEM. WHAT IS THE CAUSING THE PROBLEM. REPLY NEEDED AS SOON AS POSSIBLE. *AK

• 12/23/2001· VISIBILITY

  MIRRORS WILL NOT HOLD PROGRAMED SETTINGS. WHEN STARTING THE VEHICLE, THEY HAVE TO BE RESET, WHEN CHANGING FROM ONE DIRECTION TO ANOTHER, THEY NEED TO BE RESET. MULTIPLE "SAVE" OF THE SETTINGS MAKES NOT DIFFERENCE. DRIVERS SEAT WILL NOT MOVE INTO THE EASY EXIT POSITION WHICH IS ALSO A PROGRAM FEATURE THAT IS NOT SAVED. MIRRORS GO SO FAR OUT OF DIRECTION THAT YOU EITHER LOOK AT THE PAVEMENT, THE SKY OR THREE LANES TO THE RIGHT OR LEFT.*AK

• 12/22/2015· UNKNOWN OR OTHER

  THE REAR WINDOW OF THE 2002 ENVOY XL EXPLODED WHILE SITTING IN THE DRIVEWAY.

• 12/22/2008· FUEL SYSTEM, GASOLINE

  I OWN A 2003 GMC ENVOY XLT SERVICE ENGINE LIGHT IS ON RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THIS IS A CRACKED FUEL TANK. DEALER SHOWED ME WHERE THE FUEL WAS LEAKING IT WAS LEAKING ON A WELD THAT ATTACHES THE FILLER HOSE TO THE FUEL TANK. THIS CERTAINLY ISN'T A WEARABLE PART AND IT DOESN'T RECEIVE MUCH CORROSION DUE TO BEING A FLORIDA CAR. THERE ARE MANY FORUMS ON THE INTERNET AND MANY VEHICLE OWNERS THAT HAVE THE SAME PROBLEM. I WOULD THINK THAT A FUEL LEAK MAY LEAD TO EXTREMELY HAZARDOUS SITUATION FOR ALL MOTOR VEHICLE OWNERS. I UNDERSTAND AN INVESTIGATION HAS BEEN RAISED AND CLOSED. IT IS UNFAIR THAT GM MANUFACTURES A FUEL TANK THAT COULD BE A RISK TO ITS CONSUMERS. THIS CASE NEEDS TO BE REVISITED AND REOPENED. *TR

• 12/22/2007· FUEL SYSTEM, GASOLINE

  I HAVE A 2002 GMC SLT, WHICH IS LEAKING GAS. I HAVE HAD MY VEHICLE TOWED TO MY MECHANIC, WHICH IS IN PROCESS OF GETTING A PART FROM THE CHEVROLET DEALER TO FIX THE LEAK. *TR

• 12/22/2004· ENGINE AND ENGINE COOLING

  DRIVING ON ROAD AND HEARD LOUD CLATTERING NOISE AND THEN ENGINE DIED. LOST ALL POWER! BROUGHT TO DEALER BY FLATBED AND FOUND CAMSHAFT BROKE OFF DUE TO LOSS OF OIL. DEALER IS SUPPOSEDLY FIXING PROBLEM. 35,000 MILES ON IT. JUST BOUGHT IN MARCH OF 04. WE THINK IT IS ENGINE DEFECT. *JB

• 12/21/2004· SERVICE BRAKES, HYDRAULIC

  I NOTICED THE BRAKES PULSING BADLY ON MY 2002 GMC ENVOY AT 27,000 MILES. THE DEALERSHIP STATED THAT BRAKES ARE COVERED UP TO 21,000 MILES AND ROTORS COVERED TO 24,000. ALL 4 ROTORS AND BRAKE PADS HAD TO BE REPLACED AT MY EXPENSE. I GUESS THAT I SHOULDN'T HAVE ASSUMED THAT A WARRANTY OF 3 YEARS OR 36,000 MILES MEANT THAT EVERYTHING WAS COVERED. HOW CONVENIENT IT IS FOR THE WARRANTY COVERAGE ON BRAKES AND ROTORS EXPIRES PRIOR TO THE 3 YEAR 36,000 MILE WARRANTY. THAT TELLS ME THAT GM KNOWS WHEN THE CHEAPER PARTS THEY ARE USING ARE GOING TO FAIL. THE 3 YEAR 36,000 WARRANTY IS VERY MISLEADING. IN MY 27 YEARS OF DRIVING, I'VE NEVER SEEN ROTOR AND BRAKE PAD FAILURE AT 27,000 MILES. GOOD BRAKE PARTS ARE VITAL IN THE SAFETY OF A VEHICLE, I DON'T UNDERSTAND HOW THEY ARE ALLOWED TO USE INFERIOR MATERIALS. THANK GOD MY PREGNANT WIFE DIDN'T HAVE AND ACCIDENT WHILE DRIVING THIS VEHICLE. *AK

• 12/21/2001· SUSPENSION,ELECTRICAL SYSTEM

  VEHICLE HAS STALLED TWICE AT 65 MPH. VEHICLE TAKEN TO DEALER 6 TIMES. DEALER REPLACED COMPUTER. *AK CONSUMER STATES VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS. AIR LEVEL SYSTEM DEFLATES EACH NIGHT, PART IS ON BACK ORDER. *SLC

• 12/20/2016· VISIBILITY/WIPER

  TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW SHATTERED. THE CONTACT STATED THAT THE WINDOW FRACTURED FROM THE INSIDE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER FAILED TO OFFER ASSISTANCE IN REPLACING THE REAR HATCH WINDOW. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

• 12/20/2011· SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS

  RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT? *TR

• 12/20/2005· FUEL SYSTEM, GASOLINE

  DT: THE CONTACT STATED WHILE DRIVING THE ENGINE CHECK LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A CERTIFIED SERVICE DEALER FOR DIAGNOSTIC TESTING. UPON INSPECTION THE MECHANIC DISCOVERED A CRACK IN THE FUEL TANK IN THE FILLER PIPE. REPAIRS WERE MADE TO THE VEHICLE AT THE CONTACT'S EXPENSE. THIS REPAIR REMEDIED THE PROBLEM.*AK UPDATED 1/11/2005. THE FUEL TANK WAS REPLACED TO CORRECT THE PROBLEM. THE CONSUMER REQUESTED A REFUND FROM THE MANUFACTURER BECAUSE HE FEELS THAT THE FILLER NECK SHOULD NOT HAVE BROKEN. *NM

• 12/20/2001· ENGINE AND ENGINE COOLING,POWER TRAIN,SEATS

  TRANSMISSION DOES NOT SEEM TO DOWNSHIFT; LOUD FAN NOISE WITH LOSS OF POWER; HARD SHIFT INTO GEAR FROM START; MISSING REAR SEAT LATCH TO HOLD DOWN SEAT AND EASILY WOBBLES WHEN SHAKEN; HOOK FOR LATCH IS PRESENT BUT NO LATCH PRESENT SEEMS TO BE DESIGN FLAW. *AK

• 12/19/2019· AIR BAGS,SEATS,ELECTRONIC STABILITY CONTROL (ESC)

  THE STEERING IS A LITTLE SPORADIC AT SPEEDS 70 OR HIGHER OR CHACHI.THERE IS A LOT OF PLAY IN THE STEERING MECHANISM YOU HAVE TO HOLD IT WITH BOTH HANDS TO TRY TO GET SOME TYPE OF CORRECTION IN THE IN THE STABILITY OF THE VEHICLE. I CAN'T UPLOAD PHOTOGRAPHS OR SOMETHING I I DON'T KNOW ANYTHING ABOUT.

• 12/19/2016· STEERING

  I WAS IN MOTION ON A HIGHWAY AND THE RIGHT FRONT LOWER CONTROL ARM SEPERATED FROM THE STEERING! IT LEFT ME UNABLE TO STEER OR CONTRAL THE VEHICLE. AS PER PICTURES I LOOKED THIS UP ONLINE AFTER THE ALMOST LOST MY LIFE BREAKDOWN , AND FOUND THERE HAS BEEN KNOWN PROBLEM OF THIS. AND THERE IS NO RECALL? NOT COOL.

• 12/19/2011· ENGINE AND ENGINE COOLINGFire

  TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE AND FLAMES EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITH ASSISTANCE, THE FLAMES WERE EXTINGUISHED. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE FAILURE WAS CONTRIBUTED TO THE WIRING HARNESS BEING POSITIONED TOO CLOSE TO THE EXHAUST MANIFOLD. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

• 12/19/2001· SEATS

  THE DRIVERS SIDE REAR SEAT BOTTOM CUSHION HAS 2 LATCH HOOKS PROTRUDING FROM THE FLOOR AND OPENINGS FOR 2 LATCHES BUT ONLY 1 LATCH IS INSTALLED. TOLD BY DEALER THAT ALL ENVOYS ARE THAT WAY. SEAT WOBBLES AND TIDER-TODDERS WHEN 1 PASSENGER SITS IN THE MIDDLE POSITION AND ANOTHER IN THE DRIVER'S REAR.*AK

• 12/18/2014· AIR BAGSCrash

  MY SON (17) WAS COMING HOME AND CRASHED INTO A LIGHT POLE, WE DON'T KNOW WHAT CAUSED HIM TO CRASH NO ALCOHOL OR DRUGS WERE INVOLVED AND THE AIRBAGS DID NOT DEPLOY...HE WAS TRAPPED IN THE CAR AND DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. *TR

• 12/18/2008· FUEL SYSTEM, GASOLINE

  2002 GMC ENVOY FUEL LEAK, SPECIFICALLY THE FUEL MODULE. *TR

• 12/18/2006· ELECTRICAL SYSTEM

  TL*- THE CONTACT STATED THAT ALL OF THE LIGHTS ON DASH WENT OUT ON VEHICLE. THE STEERING WHEEL LOCKED UP, THE BRAKES WENT OUT, AND SHE LOST CONTROL OF THE GMC ENVOY. SHE WAS TRAVELING AT 55 MPH AND WAS ABLE TO STOP THE VEHICLE ON THE SHOULDER. THE CONTACT HAD TO PUSH THE BRAKES ALL THE WAY DOWN TO THE FLOOR OF VEHICLE. THE KEY WAS STUCK IN THE IGNITION, HOWEVER IT WAS EVENTUALLY EXTRACTED. THE VEHICLE HAS APPROXIMATELY 56,000 MILES. GMC CALLED HER THIS MORNING AND TOLD HER THERE WERE 7 RECALLS PREVIOUSLY ON THIS VEHICLE, ALL OF WHICH HAD EXPIRED.

• 12/18/2006· EXTERIOR LIGHTING

  MY REAR HIGH MOUNT STOP LAMP ATTACHED TO THE LIFT GATE WINDOW HAS BECAME DETACHED YESTERDAY ON IT'S OWN. IT SEEMS THAT IT'S FASTENING HOLDING IT DOWN HAD LOOSENED AND BROKE. IT IS NOW HANGING FROM IT'S WIRING AND NEEDS TO BE REPLACED, REWIRED, AND MOUNTED. I BELIEVE THIS IS SIMILAR TO NHTSA CAMPAIGN NUMBER: 04V527000, WHERE VIBRATION AND HEAT FROM NORMAL DRIVING USE PLAYED A FACTOR IN UNCOVERING ANOTHER DEFECT IN THE EXTERIOR LIGHTING:BRAKE LIGHTS. *JB

• 12/18/2003· SUSPENSION

  WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK

• 12/18/2003· POWER TRAINCrash

  COLLAPSE OF THE RIGHT FRONT LOWER AXE. AND THE DISLOCATION OF THE RIGHT WHEEL.*AK

• 12/18/2002· WHEELS

  OWN 2002 ENVOY FROM GMC,AFTER 15,000 MILES DEVELOPED A GRINDING NOISE IN WHEELS.HAVE BEEN BACK TO DEALER AND SPOKE TO GMC DIRECT.THEY HAVE TRIED TO CORRECT 5 TIMES.THEY ACKNOWLEDGE PROBLEM IN AXLE.HAVE PUT CONVERSION KIT IN TO CORRECT,WHICH DIDN'T WORK.MECHANIC CLAIMS DEALERSHIP HAVE TWO OTHER ENVOY'S WITH SAME PROBLEM.I BELIEVE THIS MAYBE A MANUFACTURING DEFECT.THEY ARE TRYING TO RESOLVE THIS PROBLEM FOR ME.I AM NOT REQUESTING ANY HELP WITH THIS ISSUE.I WANT THIS AT LEAST TO BE A MATTER OF RECORD FOR ANY FUTURE COMPLAINTS WHICH MAY COME YOUR WAY.

• 12/18/2001· SUSPENSION

  SUSPENSION COMPRESSOR FAILURE ALLOWS REAR-END TO BOTTOM OUT CREATING POTENTIAL LOSS OF CONTROL. WITH THE COMPRESSOR GONE, THERE IS NO SHOCK ABSORPTION AT THE REAR.*AK

• 12/17/2018· ENGINEFire

  THE MOTOR STARTED A FIRE!

• 12/16/2005· VISIBILITY

  DT: THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO TURN OFF. THE PROBLEM FIRST BEGAN INTERMITTENTLY, BUT HAS GRADUALLY GOT WORSE. THERE WAS A RECALL, AND THE REPAIRS WERE MADE. HOWEVER, THE PROBLEM RECURRED. THE DEALERSHIP WAS CONTACTED. SINCE RECALL REPAIRS ALREADY BEEN PERFORMED THE DEALER STATED ALL OTHER REPLACEMENTS WOULD BE AT THE CONTACT'S EXPENSE. *AK

• 12/14/2015· ENGINE

  TL* THE CONTACT OWNS A 2002 GMC ENVOY 360. THE CONTACT STATED THAT WHILE DRIVING AT SLOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING SOLENOID VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,349.

• 12/14/2001· SEATS

  THERE ARE TWO LATCHES AT BOTTOM OF DRIVER'S SEAT FOR SECURITY. THERE IS A HOOK FOR TWO LATCHES, BUT THERE IS ONE THERE . DEALERSHIP IIS AWARE OF PROBLEM.*AK

• 12/13/2007· AIR BAGSCrash

  TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 20 MPH UPHILL IN ICY WEATHER, THE VEHICLE SLID OFF THE ROAD. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS COMPLETELY DESTROYED. THE PASSENGER WAS SEVERELY INJURED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. HE HAS A COPY OF THE POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 115,000. UPDATED 01/07/08 *BF UPDATED *JB

• 12/12/2001· VISIBILITY

  MIRRORS ARE SELF ADJUSTING, AND WITHOUT PRIOR WARNING MIRRORS CAN ADJUST ANYWAY POSSIBLE. DEALERSHIP IS AWARE OF PROBLEM, BUT AT THIS TIME THERE IS NO SOLUTION. *AK

• 12/11/2006· FUEL SYSTEM, GASOLINE

  LEAKY GAS TANK ON 2002 GMC ENVOY XL. 48,000 MILES. FOUND BY DEALERSHIP, RECOMMENDED NEW GAS TANK FOR APPROX $500 PLUS LABOR. SERVICE BULLETIN EXISTS TO LOOK FOR CRACK IN TANK PER SERVICE DEPARTMENT. *NM

• 12/11/2001· EXTERIOR LIGHTING

  THE FOG LIGHTS NEED TO BE TURNED AT NIGHT TO HAVE TRAFFIC COMING FROM THE SIDES SEE YOU AND FOR YOU TO SEE WHAT IS IN THE PATH OF YOUR CAR.THE DALER SAYS THAY ARE OK BUT AGRES HE USES HIS FOG LIGHTS ON HIS GM CAR ALSO. *AK

• 12/10/2007· SUSPENSION

  TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. A MECHANIC STATED THAT THE CAUSE OF THE FAILURE WAS THE SUSPENSION SYSTEM. SHE TOOK THE VEHICLE TO AN AUTHORIZED LOCAL DEALER AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT DID NOT FILE A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 79,350.

• 12/09/2008· POWER TRAIN

  AFTER PULLING AWAY FROM A STOP LIGHT AT A NORMAL PACE AND REACHING A SPEED OF ALMOST 50MPH THERE WAS A LOUD CLUNK AND A RRRRR SOUND COMING FROM UNDER THE VEHICLE. THE VEHICLE BEGAN TO SLOW AS THE RPM'S WENT UP, ALL FORWARD DRIVE WAS GONE. WE ALMOST GOT REARENDED... THERE WAS NO WARNING AT ALL THAT THERE WAS A PROBLEM OR WAS GOING TO BE A PROBLEM ,IT JUST BROKE..DEALER SAYS NEED NEW TRANSMISSION.. APPARENTLY GM HAS A SUN GEAR ISSUE WITH THIS TYPE OF TRANSMISSION.. *TR

• 12/09/2002· STRUCTURE

  SPOT WELDS FAILING ON DOOR HINGE ASSEMBLY DUE TO FLEXING OF METAL ADJACENT TO HINGE. DOOR CHECK ROD NOT PERFORMING RESTRAINING FUNCTION. BROKEN SPOT WELDS COULD ALLOW A DOOR TO FALL OFF MOVING VEHICLE. DT

• 12/08/2017· UNKNOWN OR OTHER

  I CLOSED THE REAR GLASS WINDOW HATCH AND THE GLASS EXPLODED. THE SHATTERED GLASS CAUSED CUTS AND ABRASIONS ON MY EXPOSED SKIN. MY SUV WAS PARKED IN MY DRIVEWAY AT THE TIME. THE SECURITY CAMERAS AT MY HOME TAPED THE INCIDENT AS IT OCCURRED.

• 12/07/2004· VISIBILITY

  EXTERIOR POWER REAR VIEW MIRRORS WILL NOT STAY IN SAME POSITION. THE MIRRORS ARE TO AUTOMATICALLY MOVE INTO PROPER POSITION WHEN THE KEY FOB IS DEPRESSED. MAJORITY OF THE TIME THE MIRRORS STOP IN THE WRONG POSITION.*AK

• 12/06/2003· ENGINE AND ENGINE COOLING

  I HAVE A 2002 GMC ENVOY. IT SUDDENLY DIES AT HIGHWAY SPEEDS. NO ENGINE, NO BRAKES, NO STEERING. AND WON'T RESTART FOR 30 OR 40 MINUTES. THIS HAS HAPPENED 6 TIMES, THE LAST 2 ON I-99 AND THE WASHINGTON BELTWAY, WHERE I WAS NEARLY KILLED BY THE TRUCK BEHIND ME. WHILE SEARCHING THE NET , I DISCOVERED ABOUT 12 OTHER OWNERS OF THE SAME VEHICLE WHO EXPERIENCED THE SAME PROBLEMS. THE DEALER CAN FIND NO PROBLEM AND GM REFUSES TO HELP. AFTER A MONTH IN THE SHOP, MY ENVOY WAS RETURNED TO ME WITHOUT A FIX. THE DEALER SAYS GM WILL OFFER NO CONSIDERATION. I CALLED GM CUSTOMER RELATIONS, TALKED TO A MONICA COX, NO HELP. SUBSEQUENT CALLS TO HER WERE NOT RETURNED. THIS IS A VERY DANGEROUS VEHICLE AS I HAVE EXPERIENCED MORE THAN ONCE. I DON'T KNOW HOW LONG MY LUCK WILL HOLD OUT. THE DATE OF THE EVENT THAT I WILL INDICATE BELOW WILL BE FOR THE LAST EPISODE AND IS APPROXIMATE. THE VEHICLE WAS USED BUT HAD LESS THAN 1000 MILES ON IT WHEN I PURCHASED IT. 953 TO BE EXACT. *LA

• 12/05/2005· POWER TRAIN

  WHILE DRIVING MY VEHICLE AND THE 4 WHEEL DRIVE SWITCH IS IN THE OFF POSITION, MY VEHICLE WILL ENGAGE INTO 4 HIGH AND THE 4 LOW LIGHT FLASHES LIKE IT'S TRYING TO GO INTO 4 LOW. IT WILL KEEP SWITCHING BACK & FORTH FROM 4HI TO A4WD AND THEN GO OFF. THIS HAS HAPPENED A COUPLE TIMES NOW. ANOTHER TIME I WAS TURNING INTO A PARKING SPACE AND THEN MY STEERING WHEEL BECAME VERY HARD TO TURN, MY CAR WAS IN 4HI WITH THE 4 LOW LIGHT FLASHING BUT THE SWITCH WAS OFF. *NM

• 12/05/2005· POWER TRAIN

  WE OWN A 2002 GMC ENVOY SLE, WHICH WAS PURCHASED NEW DECEMBER 2001 BY US. IN SEPTEMBER 2004 AT APPROXIMATELY 65,000 MILES THE TRANSMISSION WENT OUT. MY WIFE WAS DRIVING THE VEHICLE AT THE TIME. THE ENVOY HAS A AUTOMATIC TRANSMISSION AND 2ND GEAR AND REVERSE WENT OUT. MY WIFE WAS ABLE TO PULL OVER AND WE TOOK IT TO THE GM DEALERSHIP WHERE WE PURCHASED IT. THEY WOULD ONLY PAY 50% FOR THE REPAIR TO THE TRANSMISSION AND WE HAD TO PAY THE OTHER 50%. LESS THAN 25,000 THE TRANSMISSION HAS WENT OUT AGAIN, HAVING THE EXACT SAME PROBLEM 2ND GEAR AND REVERSE WENT OUT. AGAIN, MY WIFE WAS ON HER WAY TO WORK AND WAS ABLE TO CONTROL THE VEHICLE AND SAFELY GET IT STOPPED. WE TOOK THE VEHICLE BACK TO THE GM DEALERSHIP AND THEY ARE NOW WILLING TO REPLACE THE TRANSMISSION, HOWEVER WE HAVE TO PAY 50% OF THAT AMOUNT. MY QUESTION IS WHY WAS IT NOT REPLACED THE FIRST TIME? I PAID APPROXIMATELY $576.00 FOR THE FIRST REPAIR AND NOW THEY WANT ME TO PAY ANOTHER $1500.00, WHICH IS OVER $2,000.00. WHY IS ANOTHER REPAIR NOW NOT GOOD ENOUGH TO FIX THE PROBLEM? WHY SHOULD WE HAVE TO PAY FOR A DEFECTIVE TRANSMISSION? I HAVE BEEN DOING SOME RESEARCH ON THE INTERNET AND HAVE FOUND AT LEAST 119 COMPLAINTS FOR THE EXACT SAME PROBLEM AS WE ARE HAVING, WITH GM SETTLING WITH OTHERS ON A 50/50 BASIS. I AM JUST THANKFUL THAT BOTH TIMES MY WIFE WAS UNINJURED AND I BELIEVE STRONGLY THAT SOMEONE REALLY NEEDS TO INVESTIGATE THIS PROBLEM. ANY ASSISTANCE YOU MIGHT BE WILLING TO PROVIDE US WOULD BE MOST APPRECIATED. *JB