2002 Ford Excursion

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2005· ENGINE AND ENGINE COOLING

  DT: THE CONTACT STATED WHILE DRIVING A SPARK PLUG BLEW OUT OF THE ENGINE ,CAUSING A HOLE TO BE BLOWN IN THE IGNITION COIL. THE INDEPENDENT REPAIR SHOP PERSONAL REPLACED THE COIL PACK, DRILLED AND TAPPED THE MOTOR HEAD ON THE NUMBER THREE CYLINDER. *AK

• 12/28/2004· VISIBILITY

  WHEN CLOSING THE BACK HATCH THE TAILGATE GLASS SHATTERED WITHOUT WARNING. NO INJURIES REPORTED. THE DEALER WAS NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

• 12/26/2002· SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE,VEHICLE SPEED CONTROL

  THE VEHICLE HAS A FRONT SUSPENSION PROBLEM WHICH CAUSES THE VEHICLE TO VIBRATE, THE VEHICLE HAS BEEN TO THE DEALER 3 TIMES BUT THE PROBLEM STILL EXIST, BOTH DRIVER SIDE DOORS ARE MISALIGNED WITH RESPECT TO THE FENDER TRIM, THE DIFFERENTIAL WAS ORIGINALLY MISALIGNED WITH RESPECT TO THE REAR FENDER TRIMS, NOW THE DIFFERENTIAL IS PROPERLY ALIGNED AND THE CONSUMER QUESTIONED THE TECHNICIANS WHO STATED THAT THEY DID NOTHING TO CORRECT THE MISALIGNMENT, THE CONSUMER FEELS THIS IS A DEFINITE SAFETY PROBLEM IF THE DIFFERENTIAL GOES IN AND OUT OF ALIGNMENT ON IS OWN, THE A/C WAS NOT COOLING AND NEEDED TO BE RECHARGED, THE CONSUMER CAN HEAR STATIC IN RADIO WHEN TURNING ON THE REAR TV SWITCH, A/C AND TURN SIGNAL, STEERING GEAR AND HYDRO BOOST LINE REPLACED, TIRE OUT OF BALANCED CAUSING VIBRATION AT 75-70 MPH, STEERING OUT OF ADJUSTMENT (OFF CENTER), CALIPERS REPLACED, TRANSMISSION EXPERIENCING A DELAY WHEN SHIFTING, BOTH WIPER BLADES OFF CENTER, DRAIN PLUG LEAKING OIL, WEATHER STRIPPING ON RIGHT REAR DOOR FAILED, HEADLINER IS COMING LOOSE ON THE LEFT SIDE, WINDSHIELD WASHERS INOPERATIVE, FUEL GAUGE READ INCORRECTLY, FAULTY ACCELERATOR PEDAL CAUSED THE VEHICLE TO STALL WHEN COMING TO A STOP. NLM

• 12/22/2011· VEHICLE SPEED CONTROL

  TL* THE CONTACT OWNS A 2002 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE WHILE THE CONTACT WAS DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT RELEASED THE ACCELERATOR BUT WAS ABLE TO REGAIN ACCELERATION ONCE DEPRESSED AGAIN. THE FAILURE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS TRAVELED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE ABLE TO DUPLICATE THE FAILURE BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

• 12/18/2008· ENGINE AND ENGINE COOLING

  2002 FORD EXCURSION WITH 6.8L V10 TRITON BLEW A SPARK PLUG OUT. SPARK PLUG HAD BEEN IN ENGINE FOR 30000+ MILES AND WAS PROFESSIONALLY INSTALLED AND TORQUED. *TR

• 12/17/2004· POWER TRAIN

  WHILE DRIVING 60 MPH CONSUMER HEARD A CLANKING NOISE AND FELT VIBRATION. CONSUMER PULLED THE VEHICLE OFF THE FREEWAY, AND TOWED IT TO THE DEALER, WHO INFORMED THE CONSUMER THAT TRANSFER CASE WAS SEPARATING FROM THE TRANSMISSION. *AK *NM

• 12/11/2008· ENGINE AND ENGINE COOLING

  CAMSHAFT POSITION SENSOR NEEDED TO BE REPLACED. I HAD DEFECTIVE PART REPLACED AT MY EXPENSE AND THEN RECEIVED SAFETY RECALL NOTICE FOR SAME PART. I AM HAVING TROUBLE BEING REIMBURSED FOR THE COST OF THE REPAIR. *TR

• 12/08/2006· ELECTRICAL SYSTEM

  THE CPS (CRANKSHAFT POSITION SENSOR) FAILED WITH NO WARNING AT ALL. THIS IS ONE OF THOSE THINGS THAT IS NOT A MOVING PART, AND SHOULD HAVE LASTED HUNDREDS OF THOUSANDS OF MILES. I UNDERSTAND THERE HAVE BEEN A LOT OF COMPLAINTS ABOUT IT. SIGN ME ON TO THAT BANDWAGON. *NM

• 12/04/2007· AIR BAGS

  2002 EXPLORER XLT PURCHASED 1/03 WITH 37,995 MILES. NOW ONLY 39,996 I AM DISABLED AND DON'T DRIVE MUCH. HAD VEHICLE IN DUE TO WARRANTY OVER 11/26/07 TO CHECK THINGS OVER. WHEN I PICKED UP CAR AIR BAG WARNING LIGHT FLASHING. THOUGH IT WAS DUE TO THEIR WORK BECAUSE IT STOPPED. NEXT TIME USED VEHICLE LIGHT FLASHING THEN STAYED ON PERMANENTLY. TOOK TO DEALERSHIP AND THEY CLAIM IT THROWS A CODE #B2292, THEY ALSO SAID A BULLETIN OUT FROM FORD ON THIS #TSB03-11-03 ISSUED TO ALL MECHANICS - THAT THE PRETENSIONER SAFETY HARNESS BOTH NEED TO BE REPLACED (DEFECT). I ADVISED THEM I WILL DISPUTE THIS DUE TO THE FACT THEY ALSO STATED FORD MAY BE DOING A RECALL. I CLAIM VEHICLE FINE TILL THEY WORKED ON IT. PART COMES IN TOMORROW, THEY SAY IT SHOULD BE READY IN A FEW HOURS, AND COST IS AROUND $295.. PLUS TAXES. ALSO HAD TO HAVE A REBUILT TRANY DONE LAST YR. ON THE AIR BAG LIGHT - I READ ALL THESE COMPLAINTS AND I AM SHOCKED THAT FORD HAS NOT ISSUED A RECALL. THIS IS NUTS. WHAT IS SCARY IS ALL THE FIRE REPORTS. *TR

• 11/29/2007· SUSPENSION

  ALL FOUR WHEELS BEARINGS ON A 2002 FORD EXPLORER WITH ONLY 70,000 MILES HAD TO BE REPLACED. ONE INCIDENT INCLUDED A WHEEL FALLING OFF DUE TO THE FAILURE OF THESE BEARINGS. *TR

• 11/28/2007· VEHICLE SPEED CONTROLFire

  VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR

• 11/20/2002· VEHICLE SPEED CONTROL

  VEHICLE STOPPED AT INTERSECTION WITH ENGINE IDLING NORMALLY. ACCELERATOR DEPRESSED BUT ENGINE DID NOT INCREASE SPEED. VEHICLE MOVED INTO INTERSECTION AT IDLE BEFORE BRAKES COULD BE APPLIED. NO ACCIDENT RESULTED DEALER REPLACED PEDAL ASSEMBLY UNDER WARRANTY. DT

• 11/19/2004· INTERIOR LIGHTING

  INTERIOR LIGHTS WILL NOT GO OUT. THIS STARTED HAPPENING OUT OF NOWHERE ONE DAY. IT IS A SERIOUS SAFETY ISSUE FOR NIGHT DRIVING. I WAS TOLD IT NEEDS AN INSTRUMENT CLUSTER PANEL AND DOOR LATCH WITH ESTIMATED COST OF OVER $700.00. FORD SAID IT'S NOT UNDER WARRANTY. THIS VEHICLE WAS PURCHASED NEW. I SUSPECT THIS IS A DEFECT IN MANY EXCURSIONS. I HAVE BEEN DRIVING 38 YEARS AND HAVE NEVER EXPERIENCED OR HEARD OF A PROBLEM OF THIS NATURE. THIS IS NOT A WEAR AND TEAR ISSUE. I BELIEVE IT IS A DEFECTIVE PART. ALSO, POWER SEAT ON DRIVERS SIDE HAS NOW STOPPED WORKING.*AK

• 11/19/2003· TIRESCrash

  THE CONSUMER NOTICED A VIBRATION WHILE DRIVING. THE FRONT DRIVER'S SIDE TIRE EXPLODED LIKE IT WAS OVER PRESSURED. *AK THE VEHICLE WAS THROWN ACROSS ANOTHER TRAFFIC LANE, SPUN BACKWARDS AND LEFT THE ROAD SIDEWAYS INTO THE MEDIAN. THE VEHICLE DID NOT ROLL BUT RECEIVED EXTENSIVE DAMAGE. *LA *JB

• 11/17/2003· TIRES

  OUR FIRESTONE TIRES ARE FALLING APART NEAR THE LETTERING ON THE SIDEWALLS. WE FIRST NOTICED IT ON A TRIP TO CHICAGO. THEY ARE FIRESTONE STEELTECK R4S. *LA

• 11/16/2005· ELECTRICAL SYSTEMFire

  IN JUNE OF 2003, A 2002 FORD EXCURSION LIMO SUFFERED A FIRE LOSS UNDER THE HOOD. THE VEHICLE WAS PARKED WITHOUT THE ENGINE RUNNING OR POWER SWITCHES ON. IT HAD NOT BEEN USED FOR SEVERAL HOURS. WHILE AN EMPLOYEE WAS IN THE PASSENGER AREA CLEANING THE LIMO, HE NOTICED THE VEHICLE WAS ON FIRE UNDERNEATH THE HOOD. THE FIRE ORIGINATED ON THE LEFT SIDE OF THE ENGINE COMPARTMENT. DAMAGE TO WIRING AND OTHER COMBUSTIBLES WAS EXTENSIVE. NO CAUSE OF THE FIRE WAS DETERMINED. AFTER HEARING OF THE CRUISE CONTROL DEACTIVATION SWITCH RECALL, I BELIEVE THE CASUSE OF THIS FIRE COULD HAVE BEEN THE SWITCH MALFUNCTION. I KNOW THE EXCUSIONS HAVE NOT BEEN INCLUDED IN THE RECALL, HOWEVER, SINCE THEY HAVE THE SAME SWITCH AND OPERATING CHARACTERISTICS, IT IS POSSIBLE THAT THE CAUSE WAS A SWITCH FAILURE. I HAVE ALSO HEARD OF ANOTHER EXCURSION IN OUR AREA HAVING A FIRE LOSS WITH SIMILIAR CONDITIONS. *NM

• 11/15/2002· VISIBILITY

  CONSUMER STATES THE PASSENGER WINDSHIELD BROKE TWICE. WITH OUT ANY REASON. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.. TS

• 11/14/2013· ENGINE

  TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT THE VEHICLE BLEW THE NUMBER SIX SPARK PLUG OUT OF THE ENGINE. THE SPARK WAS REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

• 11/13/2007· POWER TRAIN

  VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR

• 11/13/2007· STRUCTURE

  THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR

• 11/08/2010· VEHICLE SPEED CONTROLFire

  TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE VEHICLE WAS PARKED IN THE CONTACTS DRIVEWAY AND CAUGHT ON FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPLACED THE VEHICLE SPEED CONTROL SWITCH BUT THEY REFUSED TO COVER THE POWER DISTRIBUTION JUNCTION BOX, WHERE THE FIRE ORIGINATED. THE CONTACT STATED THAT THE ENTIRE WIRING FUSE BOX WAS MELTED. THE DEALER ADVISED THAT THE REPLACEMENT PARTS WOULD BE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

• 11/07/2004· SEAT BELTS

  MY HUSBAND WAS BUCKLING OUR 3 YEAR OLD IN HER CAR SEAT IN OUR 2002 EXCURSION AND THE SEAT BELT DETACHED FROM THE FRAME OF THE CAR. LEFT 2ND SEAT: SEAT BELT BOLT (LOCATION-RETRACTOR ATTACHED AT FRAME) WAS EITHER NOT PROPERLY TIGHTENED, LOCKED TIGHT IMPROPERLY APPLIED OR NUT IS ILL-FITTING CAUSING NUT TO SEPARATE FROM BOLT, POSSIBLY RELATED TO PIVOTING RETRACTOR DESIGN. SEAT BELT DETACHED AT RETRACTOR AND BECAME UNUSABLE. FORTUNATELY DISCOVERED WHILE CAR PARKED AND BUCKLING CHILD INTO BOOSTER SEAT. IF ACCIDENT WOULD HAVE OCCURRED PRIOR, SEAT BELT WOULD HAVE SEPARATED AND FAILED, AND CHILD WOULD HAVE BEEN INJURED OR KILLED! LOCKTIGHT WAS RE-APPLIED AND NUT WAS RE-ATTACHED TO BOLT AT PROPER TORQUE. *JB

• 11/01/2007· POWER TRAIN

  BEGINNING OF 2006, I PURCHASED MY USED 2002 FORD EXPLORER. AROUND 70,000 MILES, ABOUT 9 MONTHS LATER, THE ROARING NOISE IN THE REAR WAS UNBEARABLE. I PUT ALL NEW TIRES,I PUT ALL NEW BRAKES THINKING THIS WAS CAUSING THE NOISE. FINALLY I WENT ONLINE TO FIND THE MANY, MANY COMPLAINTS ABOUT THE REAR END NOISE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE WAS NO RECALLS, EVEN THOUGH THERE ARE MANY COMPLAINTS ON THIS ISSUE, BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE. THEY SUGGESTED I HAVE IT DIAGNOSED AT A FORD DEALERSHIP. ON 10/20/07, I HAD THIS DIAGNOSIS DONE, AND WAS TOLD IT WAS THE REAR AXLE DIFFERENTIAL AND WAS ADVISED NOT TO DRIVE, OR DRIVE AS LITTLE AS POSSIBLE BECAUSE IT COULD CEASE UP WHILE DRIVING, AND CAN BE A SAFTEY ISSUE IF UNIT FAILS. THE COST OF THIS REPAIR, PARTS AND LABOR IS ABOUT $1200. IS FORD WAITING FOR THIS TO CEASE UP, CAUSING INJURIES OR DEATHS BEFORE THEY DEEM IT A SAFTEY ISSUE, AND RECALL THESE VEHICLES FOR REPAIR. I CANNOT AFFORD TO REPAIR MY VEHICLE AT THIS TIME AND NEED MY VEHICLE. *TR

• 10/31/2007· STRUCTURE

  DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR

• 10/29/2007· SUSPENSION,AIR BAGS

  I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR

• 10/27/2003· SEAT BELTS

  A CHILD WAS ABLE TO RELEASE THE SEAT BELT LATCH PLATE FROM BUCKLE MECHANISM. THE BUCKLE RETRACTED TOO QUICKLY TO BE GRABBED BY OWNER OF VEHICLE, AND BECAME LOST/STUCK IN THE RETRACTOR, AND WAS HIDDEN. *AK

• 10/27/2003· EXTERIOR LIGHTING

  WHILE TRAVELING, THE OWNER HAS NOTICED THAT THE HEADLIGHTS ARE NOT AIMED CORRECTLY. WHEN APPROACHING ONCOMING TRAFFIC THE HEADLIGHTS BLIND DRIVERS. THE DEALERSHIPS HAS SERVICE THE VEHICLE THREE TIMES WITH NO CHANGE IN CONDITION.*AK

• 10/23/2007· ENGINE AND ENGINE COOLING

  AUTO STALLS WITHOUT WARNING AND WILL NOT START - HAS OCCURRED SEVERAL TIME EVERY YEARS STARTING IN 2003. I HAVE HAD IT!- I DO NOT KNOW WHERE TO TURN TO. HOPEFULLY YOU WILL E ABLE TO DO SOMETHING. *TR

• 10/23/2007· POWER TRAIN

  WHILE ATTEMPTING TO SHIFT FROM REVERSE TO DRIVE, THE GEAR SHIFTER ON THE COLUMN BROKE IN 1/2 WHILE PASSING INTO THE NUETRAL POSITION. BROKEN PIECE IN POSSESSION. TRUCK WAS THEN STUCK IN NUETRAL WITH SHIFTER HANGING BY A WIRE. FOUND 2ND 2002 EXPLORER AT DEALER # 2 WITH GEAR SHIFTER BREAKING IN 1/2. *TR

• 10/22/2006· ENGINE AND ENGINE COOLING

  CAM POSITION SENSOR FAILURE ON A 2002 FORD EXCURSION WITH A 7.3L POWERSTROKE AT 42,800 MILES. *NM

• 10/15/2004· TIRES

  THE CONSUMER STATED THE TIRES ON HIS VEHICLE HAD IRREGULAR WEAR AND MADE A LOT OF NOISE. HE READ THAT THE MANUFACTURER WAS RECALLING THESE TIRES, SO HE TOOK THEM TO THE DEALER AND HAD THEM CHECKED, AT WHICH TIME HE WAS ADVISED TO GET MORE TIRES, BECAUSE OF THE IRREGULAR WEAR. THE CONSUMER STATED HE DID PURCHASED MORE TIRES, AFTER CONSULTING THE MANUFACTURER WHO AT THAT TIME ADVISED HIM OF WHAT TO DO TO GET REIMBURSED FOR THE BAD TIRES. THE CONSUMER IS NOW HAVING A HARD TIME TRYING TO GET REIMBURSEMENT. BRIDGEPORT/GOODYEAR LT 265/75 R 16 LRD. *JB

• 10/12/2005· VEHICLE SPEED CONTROLFire

  DT: 2002 FORD EXCURSION. THERE IS A SPEED CONTROL DEACTIVATION SWITCH THAT HAS BEEN RECALLED ON EVERY FORD TRUCK EXCEPT THE FORD EXCURSION ,AND THE RECALL NUMBER IS 05S28. THE IDENTICAL SWITCH IS IN THE CONTACT'S FORD EXCURSION WHICH CAUGHT ON FIRE ON SEPTEMBER 29, 2005. HAD CONTACTED MY DEALERSHIP, AND THEY SAID IT WAS NOT COVERED BY THE RECALL. CONTACTED MANUFACTURER, AND THEY SAID IT WOULD BE TURNED OVER TO THE LEGAL DEPARTMENT, AND THEY WOULD RENDER THE OPINION TODAY. CONTACTED FORD AGAIN , AND THEY SAID THEY WOULD REESCALATE THE PROBLEM. WAS NOT AWARE OF THE PROBLEM UNTIL TOO VEHICLE TO THE DEALERSHIP TO BE REPAIRED. THE SPEED CONTROL DEACTIVATION SWITCH WAS ON VEHICLE WHEN PURCHASED IN NOVEMBER 2001. THE FIRE WAS SMALL, AND THE VEHICLEWAS NOT DRIVABLE, AND THERE WAS NO PROPERTY DAMAGE. THERE WERE TWO PEOPLE IN VEHICLE WHEN IT CAUGHT ON FIR,E BUT THEY WERE NOT INJURED. HAD NOT REPORTED THE INCIDENT TO INSURANCE AGENCY.*AK

• 10/06/2007· POWER TRAIN

  I BOUGHT A USED 2002 FORD ESCAPE 2 MONTHS AGO AND IT WAS CARFAXED AND ALL AND NOTHING WAS WRONG. THREE WEEKS AGO THE ENGINE WOULD STALL OUT WHEN I STARTED THE VEHICLE OR WHEN I WAS DRIVING, I THOUGHT IT WAS BAD GAS, SO I FIXED IT. THEN IT HAPPENED AGAIN AND I THOUIGHT IT WAS THE BATTERY, SO I FIXED IT. I WAS FRUSTRATED AND WHEN IT HAPPENED AGAIN ON OCT. 3RD, 2007 IN THE MIDDLE OF A 7 LANE HIGHWAY. I WAS SCARED AND UPSET, AND I ENDED UP TAKING IT IN AGAIN! WE FOUND OUT THAT THERE IS A RECALL ON 2002 FORD ESCAPES WITH 3.0L V6 ENGINES FOR THE PCM ON DECELERATIONS BELOW 40 MPH BECAUSE OF FUEL-AIR MIXTURES BEING SENT TO THE ENGINE. IT WAS ISSUED IN APRIL OF 2004. I CALLED FORD MOTOR COMPANY, MY DEALER THAT I BOUGHT THE VEHICLE FROM, AND ANOTHER DEALER CLOSE TO ME; THEY ALL SAID THAT THERE WERE NO RECALLS ON MY ESCAPE. I LOOKED IT UP MYSELF AND THEY WERE CORRECT, BUT IF THIS RECALL WAS ALREADY FIXED THEN IT WAS OBVIOUSLY NOT FIXED CORRECTLY BECAUSE THE EXACT DEFINIATION OF THE RECALL IS WHAT IS HAPPENING WITH MY ESCAPE. MY COMPLAINT IS THAT I THINK FORD NEEDS TO ACKNOWLEDGE MY EXCEPTION AND KNOW THAT THIS IS NOT BECAUSE THE ENGINE NEEDS TO "RE-PROGRAM" ITSELF FOR A FEW WEEKS. IT IS A RECALL AND I THINK IT NEEDS TO BE FIXED FOR FREE, LIKE IT IS SUPPOSED TO BE. I DON'T LIKE TO BE IN THE MIDDLE OF A 7 LANE HIGHWAY AND LOOSE CONTROL OF MY STEERING AND EVERYTHING WITHIN MY CAR. *JB

• 10/06/2005· SUSPENSION

  WE NOTICED A SLIGHT RUBBING WHEN VEHICLE WAS TURNING TO RIGHT WHILE ON VACATION. WITHIN 2 DAYS IT BECAME WORSE, THE THUMPING AND RUBBING SOUND WERE VERY LOUD AND FELT IN THE CAR. WE OPTED TO LEAVE THE CAR. LUCKILY WE DID, AS THE REPAIR SHOP INFORMED US THAT THE WHEEL BEARING WAS COMPLETELY CRACKED, AND NOTED THIS IS NOT COMMON. WE WERE TOLD THAT HAD WE ATTEMPTED TO DRIVE HOME, THE WHEEL WOULD HAVE FALLEN OFF ON THE HIGHWAY, AS IT WAS EXTREMELY LOOSE. THIS IN TURN DAMAGED OUR BACK BRAKES, RESULTING IN NEW ROTORS AND PADS, AND THE SHOP WAS UNABLE TO GET THE EMERGENCY BRAKES BACK ON AS THEY WERE RUSTED ON THE CAR. *NM

• 10/06/2004· TIRES

  FIRESTONE STEELTEX TIRES EXPERIENCED TREAD SEPARATION. *BF THE OWNER REQUESTED REIMBURSEMENT. *SC *JB

• 10/03/2007· POWER TRAIN

  PULLED 2002 FORD EXPLORER INTO COVERED SPACE AT APARTMENT COMPLEX AND PROCEEDED TO PUT THE CAR INTO PARK. WHILE ATTEMPTING TO PUT THE CAR INTO THE PARK THE GEAR SHIFT BROKE OFF FROM THE STEERING COLUMN. I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. EXCESSIVE FORCE WAS NOT USED AND NEVER IN MY WILDEST DREAMS DID I EVER IMAGINE THIS TYPE OF FAILURE ON A CAR. LATER I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2002 FORD EXPLORER. I CAN'T START THE CAR SINCE IT IS NOT IN PARK OR NEUTRAL. HAD TO HAVE THE CAR TOWED AND ACCORDING TO THE INTERNET THE REPLACEMENT PART IS BACK ORDERED UNTIL MID NOVEMBER. SO, FORD IS OK WITH HAVING A PRODUCT ON THE ROAD THAT I CANNOT DRIVE FOR 1.5 MONTHS BECAUSE OF A BAD PART? IT APPEARS THE BAD PART IS MADE OF ALUMINUM WHICH IS SHOCKING. WILL HAVE TO GET A RENTAL FOR THE ENTIRE TIME I AM WITHOUT THE CAR. THIS KIND OF FAILURE IS UNACCEPTABLE AND THERE SHOULD BE A RECALL ON THIS PROBLEM. *TR

• 10/01/2003· TIRES

  WHILE DRIVING, THE CONSUMER SUDDENLY HEARD A STRANGE NOISE FROM THE LEFT REAR TIRE. *AK AAA CAME AND CHANGED THE TIRE. *JB

• 10/01/2003· FUEL SYSTEM, GASOLINEFire

  PROBLEMS WITH FUEL INJECTORS CAUSED VEHICLE FIRE.*MR THE CONSUMER STATED HE WAS SERVICING THE R.V WHEN ALL OF A SUDDEN THERE WAS A SOUND UNDER THE ENGINE COVER AND THE VEHICLE WAS ON FIRE. IT WAS DETERMINED THE FUEL INJECTORS WERE LEAKING. (CHATEAU MOTORHOME ON A FORD CHASSIS) *JB

• 09/28/2004· STRUCTURE

  2002 FORD EXCURSION. REAR GLASS SHATTERED AND FELL ON THE GROUND WHEN OUR CHILD ATTEMPTED TO CLOSE THE REAR GLASS AND THE TWO REAR GATES IN THE INCORRECT ORDER. THIS IS A DESIGN DEFECT AND POSES A SIGNIFICANT RISK TO HUMANS SHOULD THE REAR GLASS FALL ONTO A PERSON WHILE ATTEMPTING TO CLOSE THE REAR GLASS AND GATES. THE DEFECT IS THAT THE REAR GLASS AND THE LOWER GATES ARE DESIGNED SUCH THAT IF THEY ARE OPERATED IN THE INCORRECT FASHION, WITH THE UPPER GLASS LOWERED FIRST AND THEN THE LOWER GATES ATTEMPTED TO BE SWUNG CLOSED, THE LOWER GATES IMPINGE WITH A VERY LONG TORQUE ARM ON THE GLASS OF THE UPPER WINDOW, AND THE RESULTANT FORCE LITERALLY CAUSES THE UPPER GLASS TO SHATTER. THE SHATTERED "SAFETY GLASS" THEN FALLS ON THE GROUND AT THE OPERATOR'S FEET, OR WORSE, SOME OF THE SMALL AND VERY SHARP GLASS FRAGMENTS FLY HORIZONTALLY AND LAND ON THE OPERATOR OR OCCUPANTS. IN OUR CASE, A ADOLESCENT CHILD WAS THE OPERATOR, AND LUCKILY AVOIDED INJURY. THERE WERE THREE OTHER CHILDREN INSIDE THE REAR COMPARTMENT OF THE VEHICLE, AND GLASS SHOWERED INTO THE COMPARTMENT AND ONTO THEIR LEGS, BUT NO INJURIES WERE SUSTAINED. THE MANUFACTURER HAS BEEN CONTACTED, BUT THERE IS NO RECOURSE AT THIS POINT. THE MANUFACTURER HAS NO RECALL IN EFFECT. CURIOUSLY, I PERSONALLY KNOW OF FOUR OTHER SUCH INCIDENTS IN THE TOWN IN WHICH I LIVE, AND THOSE FOLKS ALSO FOUND NO RECOURSE WITH THE FORD DEALER OR THE MANUFACTURER.*AK

• 09/26/2023· SUSPENSION,POWER TRAIN

  As I was driving the transfer case and drive shaft dropped out of truck. Broken bolts and no warning.

• 09/26/2003· SERVICE BRAKES, HYDRAULIC

  ON 8-25-03 , I TOOK MY 2002 FORD EXCURSION IN TO BERRYVILLE FORD IN BERRYVILLE ARKANSAS BECAUSE THE VEHICLE WOULD NOT STOP IN A REASONABLE DISTANCE. IF YOU ARE GOING DOWNHILL AND YOU HAVE TO BRAKE SUDDENLY AND HARD THE BRAKES GET HOT AND YOU LOSE THEM ALLTOGETHER.THIS VEHICLE HAS ONLY 27,774 MILES. IT HAS BEEN IN THE SHOP THREE DIFFERENT TIMES AND THET R&R THE BRAKE BOOSTER THEY R&R THE HYDRAULIC CONTROL UNIT . THE BRAKE SHOES HAVE BEEN REPLACED TWICE THE ROTORS HAVE BEEN RESURFACED AND THIS VEHICLE WILL NOT STOP . IF YOU BRAKE MORE THAN THREE TIOMES THE BRAKES WILL OVERHEAT AND THEN YOU CANNOT STOP AT ALL. I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. IT IS CURRENTLY SITTING IN THE YARD AT THE BERRYVILLE DEALERSHIP. THE DEALERSHIP CANNOT GET AUTHORIZATION FROM FORD TO CHANGE THE ROTORS . THIS VEHICLE WAS PURCHASED AT BERRYVILLE FORD AND I WAS TOLD BY THE SERVICE MANAGER AND THE DEALERSHIP MANAGER OFF THE RECORD TO TAKE IT SOMEWHERE ELSE. THEY DON"T KNOW WHAT IS WRONG. THE ENGINE IS A V-10 AT 20MPH YOU MAY GET IT STOPPED BUT IF YOU HAVE A PANIC STOP IT WILL NOT STOP.

• 09/24/2003· TIRES

  WHILE DRIVING AT NORMAL SPEED. FIRESTONE STEEL TEX, SIZE LT235/75R16 DOT# UNKNOWN TREAD SEPARATED, FORCING THE CONSUMER TO PULL OUT THE ROAD. *AK

• 09/21/2005· POWER TRAIN

  2002 EXPLORER REAR AXLE MAKES HOWLING\NOISES WHEN ACCELERATING. FORD WILL NOT REPAIR REAR AXLE. REAR AXLE NEEDS TO BE REPAIRED BY INDEPENDENT SHOP.

• 09/21/2003· SERVICE BRAKES, HYDRAULIC

  FRONT ROTORS RUSTED IN CENTER AREA BETWEEN ROTOR BRAKE SURFACE. AT 30,000 MILES MY 2002 FORD EXCURSION STARTED TO SHAKE VIOLENTLY WHEN BRAKING AT SPEEDS ABOVE 40 MPH. LUCK FOR US WE WERE DRIVING IN LOWER SPEED CONDITIONS IN RESIDENTIAL TRAFFIC. I INSPECTED THE BRAKE PADS AND ROTORS FOR PROBLEMS AND FOUND LARGE AMOUNTS OF RUST DECAY IN THE ROTORS CAUSING THE WARPING TO THE ROTORS. I HAVE SERVICED THE BRAKE SYSTEM AND REPLACED THE FRONT ROTORS AND PADS WITH EXCELLENT RESULTS. I HAVE KEPT THESE ROTORS IF ANY ONE SHOULD LIKE TO FURTHER LOOK INTO THIS SITUATION. WE LIVE IN THE DESERT WITH VERY LOW RAIN OR SNOW. NOW SALTS ARE USED IN MY HOME AREA. I HAVE NEVER SEEN SUCH CORROSION TO AND IMPORTANT SAFETY SYSTEM. IF THIS IS A PROBLEM THAT COULD CAUSE HARM TO OTHERS I WOULD LIKE TO GET THE WORD OUT. I REGULARLY RESPOND TO ACCIDENTS AND VEHICLE EQUIPMENT FAILURES AS FIREFIGHTER/MEDIC. REGARDLESS OF FAULT IT IS A PROFESSIONAL DUTY TO AT LEAST MAKE THIS NOTIFICATION. *JB

• 09/18/2006· STRUCTURE

  MY 2002 FORD EXCURSION HAD A TOTAL BRAKE FAILURE RESULTING IN A NEAR FATAL SITUATION. WHEN THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP, THEY FOUND A MANUFACTURING DEFECT. THE PLASTIC WHEEL WELL LINER ON THE FRONT LEFT WHEEL WAS POSITIONED AGAINST THE METAL BRAKE LINE FROM THE ABS PUMP AND FROM THE VEHICLE MOTION THE LINER HAD WORN A HOLE IN THE METAL LINE CAUSING TOTAL FAILURE OF THE BRAKE SYSTEM. THIS IS A VERY SERIOUS DESIGN DEFECT THAT NEEDS IMMEDIATE ATTENTION. *JB

• 09/14/2004· TIRES

  TRAVELING EAST BOUND ON I-84 10 MILES FROM MOUNTAIN HOME, IDAHO WHEN MY LEFT REAR TIRE TREAD SEPARATED FROM THE TIRE AND THEN THE TIRE BLEW. TIRE TYPE WAS A FIRESTONE LT 365/75R16 LOAD RANGE D STEELTEX R4S MODEL. THE THREAD DAMAGE MY QUARTER PANEL, WHEEL WELL SPLASH GAURDS AND PAINT ON VEHICLE. I WAS TRAVEL AT 75 MPH WITH MY TIRE PRESSURE SET AT RECOMMENDED PRESSURE SET BY FORD AT 45 PSI FRONT AND 55 PSI IN THE REAR. VEHICLE WAS 2002 FORD EXCURSION XLT. I FILE A INSURANCE CLAIM FOR REPAIR AND THEY COMPLETED ON SEPT. 10, 2004. ON SEPT 14, 2004 I CONTACT FIRESTONE TECH SERVICES ABOUT THE TIRE. THEY WILL SEND A COMPLAINT AND INSTRUCTION HOW FILE A CLAIM.

• 09/07/2011· TIRES

  WHILE DRIVING ON I-84 EAST BOUND, BETWEEN THE DALLES AND PENDLETON OREGON, OUR 2002 FORD EXCURSION EXPERIENCED A TIRE TREAD SEPARATION ON THE RIGHT REAR. WE EXPERIENCED A RECURRING POPPING SOUND JUST PRIOR TO THE TREAD SEPARATION. WE WERE PULLING A LIGHT TRAILER. TREAD SEPARATED BUT TIRE REMAINED INFLATED. I WAS ABLE TO SEE THE TREAD LEAVE THE TIRE IN MY RIGHT MIRROR AS IT HAPPENED. WE WERE TRAVELING UP HILL AT THE TIME SO SPEED WAS APPROXIMATELY 63MPH. DRY ROADS AND 93 DEGREES. *TR

• 09/07/2007· ENGINE AND ENGINE COOLING

  CRANK POSITION SENSOR FAILED WITHOUT WARNING, VEHICLE MOTOR IMMEDIATELY SHUTOFF AND WAS UNABLE TO RESTART. VEHICLE WAS TOWED TO DEALER FOR REPAIRS. FORTUNATELY THIS HAPPENED IN A PARKING LOT. IF THIS HAPPENED ON THE HIGHWAY WHILE TOWING 10,000 LBS, LOSS OF ENGINE POWER WOULD CAUSE A INABILITY TO CONTROL THE VEHICLE RESULTING IN A LIKELY ACCIDENT WITH POSSIBLE INJURIES OR DEATHS. *JB

• 09/05/2019· ENGINE

  TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE CONTACT STATED THAT EACH TIME SHE DROVE THE VEHICLE, IT STALLED WITHOUT WARNING. AFTER THE FAILURES, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAITED A MINUTE OR MORE TO RESTART THE VEHICLE. SOMETIMES, IT TOOK UP TO FOUR ATTEMPTS BEFORE THE VEHICLE WOULD RESTART. WHEN THE VEHICLE WAS RESTARTED, IT HESITATED TO MOVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V553000 (ENGINE AND ENGINE COOLING). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

• 09/04/2009· ENGINE AND ENGINE COOLING

  EXHAUST MANIFOLD BOLTS, RUSTED AND BROKEN OFF, RIGHT BANK. *TR