2000 Mercury Mountaineer

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/27/2011· ELECTRICAL SYSTEMFire

  TL* THE CONTACT OWNED A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF FOR APPROXIMATELY FORTY-FIVE MINUTES WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT APPEARED ON THE SCENE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT ALSO INFORMED THE CONTACT THAT THE FIRE ORIGINATED ON THE DRIVER'S SIDE NEED THE INSTRUMENT PANEL. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.

• 12/13/2000· VEHICLE SPEED CONTROLCrash

  VEHICLE EXPERIENCES SUDDEN ACCELERATION, CONSUMER CHANGED FLOOR MATS BECAUSE HE THOUGHT THEY WERE GETTING UNDER THE ACCELERATOR, HOWEVER AFTER THE CHANGE IT HAPPENED AGAIN CAUSING A REAR END COLLISION, DEALER CAN NOT FIGURE OUT THE PROBLEM. *SLC

• 12/09/2019· POWER TRAIN

  THE O/D LIGHT KEEPS FLASHING AND IT DOESN'T SHIFT INTO GEAR WHEN PULLING OUT IN FRONT OF ONCOMING TRAFFIC ITS VARY DANGEROUS FOR MYSELF AND OTHER DRIVERS PLEASE ADDRESS THIS ON GOING PROBLEM WITH THIS TRANSMISSION

• 12/05/2000· POWER TRAIN,VEHICLE SPEED CONTROL

  AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE STARTED TO SLOW DOWN INSTEAD. TOOK VEHICLE TO DEALER WHO FOUND THAT TRANSMISSION NEEDED TO BE REPLACED. FORD REPLACED IT WITH REMANUFACTURED TRANSMISSION. *AK AT A SPEED OF 30 TO 40 MPH, THE TRANSMISSION SLIPS AND WAS REPLACED. *YH

• 12/05/2000· POWER TRAIN,VEHICLE SPEED CONTROL

  AT 25 MPH WHILE APPLYING GAS PEDAL, ENGINE REVVED, BUT VEHICLE SLOWED DOWN INSTEAD. TOOK TO DEALER WHO FOUND TRANSMISSION NEEDED TO BE REPLACED. FORD WILL REPLACE IT WITH REMANUFACTURED TRANSMISSION. *AK TRAVELING AT 30-40 MPH, THE TRANSMISSION SLIPPED BADLY. *YH

• 12/02/2013· STRUCTURE

  WATER LEAKAGE IN INTERIOR OF VEHICLE IS A HEALTH HAZARD DUE TO MOLD ISSUES, ESPECIALLY FOR CHILDREN. SICKNESS FROM MOLD CAN BE A LIFELONG AFFLICTION. IT IS A HEALTH SAFETY ISSUE. WATER LEAKING INTO THE INTERIOR OF A CAR, WHETHER BY DEFECTIVE ASSEMBLY OR DEFECTIVE DESIGN, SHOULD NOT HAPPEN. IT SEEMS TO BE A COMMON PROBLEM WITH FORD (AND PROBABLY OTHER MAKE) VEHICLES THAT HAVE MOONROOFS OR SUNROOFS. THERE IS NO QUESTION THAT SOMETHING SHOULD BE DONE TO STOP THIS. FORD'S IMPLICIT DENIAL OF BLAME IS A MORAL FAILURE. THE FOLLOWING WAS SENT TO FORD... WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:MY 2000 MERCURY MOUNTAINEER HAS BEEN LEAKING IN THE INTERIOR FROM A KINKED MOONROOF DRAIN HOSE. I TOOK IT TO A BODYSHOP TO BE REPAIRED. THE DRAIN HOSE WAS PERMANENTLY KINKED FROM SLOPPY ASSEMBLY. THE DRAIN HOSE HAD TO BE REPLACED. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:MY DEALER SAW THE DRAIN HOSE AND AGREED IT WAS A FACTORY ASSEMBLY DEFECT. THEY GAVE ME THE 1-800-392-3673 AND TOLD ME TO CONTACT THAT NUMBER FOR REIMBURSEMENT OF THE COST TO REPAIR. I WAS TOLD THERE WAS NO PROTOCOL OR RECALL TO ADDRESS THE DRAIN HOSE ISSUE. RESEARCHING ON THE INTERNET, IT SEEMS TO BE A NOT UNCOMMON PROBLEM WITH EXPLORERS AND MOUNTAINEERS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:FORD SHOULD AT LEAST REIMBURSE ME FOR THE COST OF REPLACING THE DRAIN HOSE. $272.85. THERE WERE OTHER ISSUES SUCH AS MOLD WHICH I WAS ABLE TO FIX MYSELF. I STILL HAVE THE DEFECTIVE DRAIN HOSE. I AM CERTAIN THE DEALER WOULD PROVIDE AN AFFADAVIT THAT THIS WAS AN ASSEMBLY DEFECT. I CAN ALSO SEND A PHOTO. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 150000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :YES DEALER NAME : WESTLIE FORD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

• 12/01/2004· SUSPENSION

  2000 MERCURY MOUNTAINEER HAVING PROBLEMS WITH REAR AXLE THUMPING NOISE WHEN MAKE A TURN. *BF WHEN THE VEHICLE WAS PULLED OUT ON THE REAR TIRE, THE AXLE MOVED AND MADE A KNOCKING SOUND. *SC

• 11/27/2007· POWER TRAIN

  TRANSMISSION FAILURE AT 42,000 MILES W/O WARNING WHILE DRIVING AT HIGHWAY SPEEDS! *TR

• 11/25/2014· ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINEFire

  I WAS DRIVING TO AN INTERSECTION WITH MY FAMILY WHILE GOING 45 MPH. I NOTICED BLACK COMING THROUGH THE VENTS. I PULLED OFF TO A GAS STATION PARKING LOT. I PROCEEDED TO USE FIRE EXTINGUISHERS UNDER THE HOOD, THE FIRE DEPARTMENT HAD TO COME PUT IT OUT. THEY DID A LOOK THROUGH AND DETERMINED THE FIRE STARTED AT THE FUSE BOX. I WENT HOME AND RESEARCHED THAT THIS IS A RECURRING PROBLEM WITH THIS TYPE OF VEHICLE. I'M NOW OUT THE 6500 I USED TO PURCHASE IT. I CANT FIX IT OR TRADE IT IN NOW. *TR

• 11/25/2014· ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINEFire

  I WAS DRIVING DON THE ROAD TO AN INTERSECTION GOING 45 MPH AND NOTICED BLACK SMOKE COMING FROM UNDER THE HOOD. I PROCEEDED TO PULL OVER AND GOT MY FAMILY OUT THE CAR BEFORE THE ELECTRICAL WAS COMPLETELY FRIED. I TRIED TO PUT THE FIRE OUT WITH TWO EXTINGUISHERS AND HELP FROM FELLOW BYSTANDERS. THE BLAZE UNDER THE HOOD HAD TO BE PUT OUT BY THE FIRE DEPARTMENT. I RECEIVED A POLICE AND FIRE REPORT. THE AREA THAT THE FIRE HAD ORIGINATED FROM WAS THE FUSE BOX. I KNOW THIS WAS A FACTORY PROBLEM BECAUSE I DIDN'T DO ANY WORK IN THOSE AREAS. I WOULD LIKE COMPENSATION FOR MY VEHICLE BECAUSE I'M NOW OUT 6500 DOLLARS AND I SEARCHED ONLINE AND READ ABOUT OVER A 100 EXPLORER AND MOUNTAINEER FIRES UNDER THE HOOD. I NEVER RECEIVED ANY RECALLS FOR MY VEHICLE AND I OWNED IT OVER 10 YEARS. *TR

• 11/25/2003· SEATS

  THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR RECALL 03504 RELATED TO REPAIRS OF THE DRIVER'S SIDE SEAT BOLT. THE DEALER PROMISED TO HAVE VEHICLE FOR ONLY A COUPLE OF HOURS, HOWEVER THE VEHICLE REMAINED AT DEALER FOR ONE WEEK. *AK *NLM

• 11/24/2003· EQUIPMENT

  THE DISPLAY SCREEN ON THE STEREO SYSTEM NO LONGER WORKS. AT TIMES IT COMES ON FOR A FEW MINUTES AND THEN GOES OUT AGAIN. THIS MAKES IT IMPOSSIBLE TO KNOW WHAT STATION IT IS ON, THE TIME, ADJUSTING THE SETTINGS ON THE SPEAKERS, ETC. I HAVE TALKED TO OTHERS THAT HAVE THIS SAME PROBLEM. *LA

• 11/17/2005· VEHICLE SPEED CONTROL,EQUIPMENT

  PUT CAR IN REVERSE, HAD VERY FAST SUDDEN HIGH ACCELERATION WITHOUT TOUCHING THE THROTTLE. HELD BRAKES WITH BOTH FEET UNTI I COULD TURN IGNITION OFF. AFTER LOOKING FOR OBVIOUS SIGN OF PROBLEM (FOUND NONE), TURNED CAR BACK ON AND IT ACTED NORMAL. ALMOST RAN OVER MY SON. *NM

• 11/14/2014· ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

  TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DOOR LOCKS BECAME INOPERABLE AT TIMES AND TOOK NUMEROUS ATTEMPTS BEFORE THE LATCH WOULD OPEN. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

• 11/13/2023· UNKNOWN OR OTHER

  I unlocked my vehicle, put the key in the ignition and it made a noise, then immediately after that failure to start, everything stopped working. No lights, will not lock doors, no clicking sound as if it were a dead battery.

• 11/09/2004· ELECTRICAL SYSTEM

  THIS HAS TO BE WORST CAR I HAVE EVER OWNED. THE RADIO DISPLAY GOES ON WHEN IT WANTS, IT MAKES TERRIBLE NOISES, RIDES TERRIBLE AND IT DEPRECIATES TERRIBLE. I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. THIS IS A TERRIBLE CAR. ANYONE THAT WANTS TO BUY ONE SHOULD NOT, IT LOOKS LIKE A CLASSY SUV BUT IT IS A BIG PIECE OF JUNK.*AK

• 11/01/2010· VEHICLE SPEED CONTROLFire

  TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND BECAME ENGULFED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS RELATED TO THE CRUISE CONTROL. A POLICE REPORT WAS FILED WITH NO PERSONAL INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.

• 11/01/2005· ELECTRICAL SYSTEM

  LCD DISPLAY ON STEREO/CLOCK ONLY WORKS OCCASIONALLY MOST OF THE TIME THERE IS NOT A TIME DISPLAY AVAILABLE. AND WE HAVE VARIOUS GAUGES THAT WILL NOT WORK AND THEN WILL WORK FOR A BRIEF TIME AND THEN AGAIN STOP WORKING. *JB

• 10/23/2002· SERVICE BRAKES, HYDRAULIC

  CONSUMER NOTICED WHEN DEPRESSING THE BRAKE PEDAL WOULD TRAVEL TO FLOOR BOARD. DEALER WAS CONTACTED AND REPLACED BRAKES. MR CONSUMER FELT BRAKES FAILED PREMATURELY. AFTER ONLY 8 MONTHS BRAKES STARTED TO SQUEAK. *TT

• 10/23/2002· LATCHES/LOCKS/LINKAGES

  CONSUMER NOTICED VEHICLE'S REAR DOOR LOCKS JAMMED. PASSENGER UNABLE TO UNLOCK TO GET OUT. DEALER WAS CONTACTED AND REPLACED LOCKS. MR *TT

• 10/23/2002· STEERING,EQUIPMENT

  CONSUMER STATED SMOKE EMITTED FROM THE STEERING COLUMN WHILE DRIVING.MR THE RADIO WAS REPLACED.*JB

• 10/23/2002· ENGINE AND ENGINE COOLING

  CONSUMER STATED UPON STARTING VEHICLE, VEHICLE ENGINE WOULD NOT TURN OVER. DEALER WAS CONTACTED. ENGINE NEEDED TO BE REPLACED. MR *TT

• 10/23/2002· SEATS

  CONSUMER STATED DRIVER SIDE SEAT MOTOR HAD DIED. VEHICLE WAS SERVICED. TECHNICIAN NOTICED VEHICLE WAS MANUFACTURED WITH THE WRONG MOTOR. MR *TT

• 10/23/2002· VEHICLE SPEED CONTROL

  CONSUMER NOTICED WHILE TRAVELING AT ANY SPEED GAS PEDAL WOULD STICK. DEALER HAVE BEEN CONTACTED. MR THIS CONDITION INCREASED TO 2 TO 4 TIMES A DAY. DEALER COULD NOT FIND ANYTHING WRONG. *TT

• 10/23/2002· STRUCTURE

  CONSUMER STATED DRIVER SIDE DOOR PANEL RATTLED AND WAS NOT PLACED PROPERLY. DEALER REPLACED NEW DOOR PANEL. MR *TT

• 10/21/2004· SUSPENSION,STRUCTURE,TIRES

  MY 2000 MOUNTAINEER HAD 17,000 WHEN PURCHASED. I HAD NOTICED THE DEALER HAD JUST PUT NEW 235/75R15 GOODYEAR WRANGLER R/TS ON IT. I WAS NOT SUSPICIOUS BUT SHOULD HAVE BEEN. EVER SINCE PURCHASED I HAVE HAD A VIBRATION IN THE FRONT END AND MY FRONT TIRES HAVE WORN ON THE INSIDE AL THE WAY DOWN TO A UNSAFE TREAD DEPTH WITHIN 10,000 MILES. THE DEALER ALLIGNED THE FRONT AND CHECKED FOR FRONT END PROBLEMS TWO DAYS AFTER PURCHASE. AT THAT TIME THEY FOUND IT WAS OUT BUT CLAIMED THEY HAD JUST ALLIGNED IT THREE DAYS BEFORE ALSO. AT AROUND 30,000 MILES I HAD TO REPLACE THE FRONT TIRES BECAUSE THEY WERE UNSAFE. I TOOK THEM TO THE DEALER AND THE GM TOLD ME THAT IT WAS NORMAL TIRE WEAR. I KNOW QUITE A BIT ABOUT CARS BUT HE DID NOT KNOW THAT. AT THAT TIME THEY CHECKED THE FRONT END ALLIGNMENT AGAIN AND CHECK FOR PROBLEMS AGAIN AND FOUND NOTHING. A FEW WEEKS LATER THE VBRATION GOT WORSE SO I JACKED IT UP MYSELF AND FOUND THAT THE ONE A-ARM NUT WAS LOOSE. I TIGHTEND IT AND DROVE BACK TO THE DEALERAND SHOWED ONE OF THEIR MECHANICS THE PROBLEM. IT HAD LOOSEND UP AGAIN ALREADY SO HE TIGHTEND ALL THE A-ARM NUTS. ILEFT AND WITHIN 10 MILES ONE WAS LOOSE AGAIN. I WENT BACK TO THE DEALER AND TOLD THEM TO REPLACE ALL THE A-ARM BOLTS AND NUTS. I HAVE SINCE WENT THROUGH 2 MORE SETS OF FRONT TIRES ,SO THAT IS 4 SETS OF TIRES IN 63,000 MILES, BUT THEY SAY THERE IS NOTHING WRONG . ANYONE HAVING THESE SAME UNEVEN TIRE WEAR AND VIBRATION PROBLEMS PLEASE CONTACT ME. 865-776-2246 BRIAN

• 10/19/2018· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING, THE HEADLIGHTS GRADUALLY BECAME DIM AND SHUT OFF. AFTER THE CONTACT MADE SEVERAL ATTEMPTS, THE HEADLIGHTS TURNED BACK ON AND REMAINED ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.

• 10/18/2011· SEATS

  TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.

• 10/18/2005· ELECTRICAL SYSTEM,AIR BAGS

  OCTOBER 18, 2005 U. S. DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OFFICE OF DEFECTS INVESTIGATION NVS-210, 400 7TH STREET SW WASHINGTON, DC 20590 DEAR DEPARTMENT OF TRANSPORTATION: I AM WRITING BECAUSE OF A SAFETY CONCERN WITH MERCURY 2000 MOUNTAINEER. MY MOUNTAINEER, VIN #[XXX], HAS A PROBLEM WITH THE AIRBAG SAFETY SYSTEM. I BELIEVE THIS PROBLEM IS CAUSED BY A DESIGN DEFICIENCY. THE AIRBAG WARNING LIGHT ON MY INSTRUMENT PANEL FLASHES SEVERAL TIMES AND THEN COMES ON STEADY. I TOOK IT IN FOR REPAIR AND THE SERVICE REPRESENTATIVE AT THE FORD DEALER TOLD ME THE WIRING HARNESS WAS BAD. THEY SAID THAT TESTS SHOWED THAT THE HARNESS WAS CORRODED. SINCE THE HARNESS RUNS UNDER THE CARPET ON THE FLOOR, WATER AND SALT HAD PROBABLY ENTERED THE HARNESS AND CORRODED IT. THEY SAID THAT MY AIRBAG SYSTEM WAS UNRELIABLE. I BELIEVE IT IS UNREASONABLE AND DANGEROUS TO INSTALL A CRITICAL SAFETY SYSTEM COMPONENT IN A KNOWN LOCATION OF CORROSIVES AND MOISTURE, UNLESS THAT COMPONENT IS DESIGNED TO PROTECT AGAINST THOSE HAZARDS. IT APPEARS THAT THE AIRBAG WIRING HARNESS IS NOT SO DESIGNED. AS THESE VEHICLES AGE, THIS COULD BECOME MORE AND MORE OF A PROBLEM. THE REPAIR IS EXPENSIVE, I WAS QUOTED $970. THE TRADE IN VALUE OF MY VEHICLE IS ABOUT $8600. AS THESE VEHICLES AGE THEY WILL HAVE LESS AND LESS VALUE AND THE COST OF REPAIR WILL BECOME A LARGER AND LARGER PERCENTAGE OF VEHICLE VALUE. I BELIEVE YOU SHOULD QUERY FORD MOTOR COMPANY AND FIND OUT HOW PREVALENT THIS PROBLEM IS AND SEE IF THE FREQUENCY OF THE PROBLEM IS INCREASING. IT SHOULD CONTINUE TO BE MONITORED AS THESE VEHICLES AGE. PERHAPS MERCURY SHOULD ACT TO REPLACE THESE HARNESSES BEFORE THEY BECOME INOPERATIVE. [XXX] *NM UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• 10/17/2014· ENGINE AND ENGINE COOLINGFire

  TL* THE CONTACT OWNED A 2000 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 65 MPH, FUEL FUMES EMITTED INTO THE VEHICLE AND THE ENGINE BEGAN TO SMOKE BEFORE IT CAUGHT FIRE. THE CHECK ENGINE INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.

• 10/17/2000· TIRES

  CONSUMER NOTICED A THREE INCH CRACK ON THE INSIDE SIDEWALL OF THE RIGHT FRONT TIRE AND FOUND ANOTHER ON THE INSIDE SIDEWALL OF THE RIGHT REAR TIRE (THE TIRES HAD 8,600 MILES AT FAILURE), CONSUMERS TIRES WERE NOT INCLUDED IN RECALL 00T-005 , (ATTORNEY FOR CONSUMER) FIRESTONE WILDERNESS P235/75R15. NLM

• 10/12/2003· VEHICLE SPEED CONTROL

  THROTTLE BODY WAS COVERED WITH CARBON THAT CAUSED THE ACCELERATOR TO STICK WHILE DRIVING.*AK THIS CONDITION ALSO CAUSED THE VEHICLE TO SURGE FORWARD OR BACKWARDS WHEN ADDITIONAL PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL TO RELEASE THE STUCK PEDAL. CLEANING OF THE THROTTLE BODY SEEMED TO REMEDY THE PROBLEM. *TS *NLM

• 10/11/2011· ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

  THE AUTOMATIC LOCKS DO NOT WORK ON ALL THE DOORS. I'VE HAD THESE LOCKS WORKED ON, BUT THEY CONTINUE TO NOT WORK. THIS IS A SAFETY ISSUE, AS THE DOORS WILL NOT OPEN AT ALL. THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN WHEN YOU TRY THE AUTO-LOCKS, AND THE LOCK CANNOT BE MANUALLY PULLED UP, THUS LEAVING THE REAR-SEATED OCCUPANT TRAPPED IN THE CAR. THIS OFTEN TIMES WITH THE FRONT PASSENGER AS WELL. IT ALSO HAPPENS WITH THE REAR HATCH. *KB

• 10/09/2003· EQUIPMENT

  STEREO SYSTEM CONSOLE LIGHT KEEPS GOING OUT ... IT HAS BEEN OUT FOR A LONG TIME.. NOW IT COMES ON WHEN IT WANTS TO. AND ITS ON FOR ABOUT 3 MINUTES AND GOES OUT AGAIN AND STAYS OUT A WHOLE DAY AND COMES ON THE NEXT DAY FOR ABOUT 3 MINUTES. MY NEIGHBOR HAS THE SAME VEHICLE AND HAS HAD THE SAME PROBLEM. *LA

• 10/03/2000· TIRES

  IT IS DISAPPOINTING THAT THE RECALL OF TIRES IS NOT BROADENED TO ENCOMPASS ALL MANUFACTURER CODES VERSUS JUST THE DECATUR PLANT. WITHOUT DEFINITIVE REPORTS THAT ONLY THE DECATUR PLANT CODE IS 100% RESPONSIBLE FOR THE SHREDDING TIRES, NO ONE WITH THESE TIRES CAN FEEL SAFE ON THE ROAD. I WOULD LIKE A REPORT THAT CLEARLY DEFINES ONLY THE DECATUR CODE IS SHREDDING AND NONE OTHER.*AK (TIRESIZE: 275R15)( DOT NUMBER: TIRE SIZE: 275R15 )

• 10/02/2007· VEHICLE SPEED CONTROLFire

  TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE PULLING INTO THE DRIVEWAY AT 20 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. WITHIN FIVE MINUTES, THE VEHICLE BURST INTO FLAMES WITHOUT WARNING. SHE RECEIVED A RECALL LETTER (05S28) IN AUGUST OF 2007. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED HER TO SEND PHOTOS UNDER REFERENCE NUMBER 383940900. THE FORD INVESTIGATION CONCLUDED THAT THE MOTOR WAS TOO BADLY BURNED TO DETERMINE IF THE FIRE WAS CAUSED BY THE RECALL. THE INVESTIGATOR AGREED WITH HER, BUT HE HAD TO FOLLOW THE COMPANY'S DECISION. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 12/12/07

• 10/02/2000· TIRES

  FIRESTONE WILDERNESS AT TIRES WERE INCLUDED IN RECALL 00T005, HOWEVER CONSUMER REPLACED TIRES AFTER HEARING NOTHING FROM FIRESTONE AND REQUESTS A REIMBURSEMENT FOR ALL 5 TIRES. *SLC

• 10/01/2000· POWER TRAIN

  VEHICLE ROLLS BACKWARD ON EVEN THE SLIGHTEST INCLINE WHILE IN DRIVE. THIS APPEARS TO BE A SAFELY HAZARD AS AUTOMATIC TRANSMISSION VEHICLES SHOULD NOT ROLL BACKWARD. THE DEALERSHIP'S SERVICE DEPARTMENT HAS REFUSED TO DO ANYTHING AS THEY SAY THIS IS HOW THE TRUCKS NORMALLY WORK.*AK

• 09/29/2005· ELECTRICAL SYSTEM

  CONSUMER LOST USE OF ALL ACCESSORIES IE. LIGHTS, MIRRORS, POWER DOOR LOCKS, WIPERS POWER WINDOWS ETC. THE CONSUMER HAD GEM MODULE AND WIPER MOTOR REPLACED. *TS *NM

• 09/27/2000· TIRES

  ORIGINAL EQUIPMENT ON A MERCURY, MOUNTINEER 2000, P235/75R15 DOT E4027477. WHILE DRIVING CAN FEEL, AND HEAR/ FEEL A BUMPING NOISE COMING FROM THE TIRE.*AK

• 09/26/2005· FUEL SYSTEM, GASOLINE,AIR BAGS

  INTERMITTENT AIRBAG LIGHT WOULD COME ON. WHEN I TOOK TO DEALERSHIP, IT WAS ALWAYS OUT, AND INSTEAD OF PAYING EXTRAVAGANT DIAGNOSTIC FEES THEY SAID MAY NOT SHOW PROBLEM, I DID NOT GET IT LOOKED AT. IT WAS REPAIRED TODAY....A HARNESS ELECTRICAL SHORTAGE WHICH I FEEL SHOULD NOT BE CHARGED TO THE CUSTOMER. THE SHORT IS FOR SOMETHING THAT ONLY A CERTIFIED TECH REPAIRS. AIRBAGS HARNESSES ON THIS VEHICLE PER THE REPAIR TECH GO OUT REGULARLY, WHICH SOUNDS LIKE A DEFECT TO ME. THE REPAIR PASSED ON TO ME WAS MORE THAN $300! ALSO, IAC ATTACHED WITH TOO LITTLE SILICONE, WHICH CAUSES THE IAC TO BURN AND MALFUNCTION. IT WAS ALSO REPAIRED. I DO NOT HAVE PARTS.....DEALERSHIP KEPT THEM. *NM

• 09/24/2007· VEHICLE SPEED CONTROL

  TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE REGARDING NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER AND MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE UNTIL NOVEMBER OF 2007. HE FELT THAT HIS VEHICLE WAS NOT BEING REPAIRED IN A REASONABLE AMOUNT OF TIME. HE WAS ADVISED TO HAVE THE SPEED CONTROL SWITCH DISCONNECTED, BUT HAD NOT DONE SO. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 90,000.

• 09/13/2000· TIRES

  THESE TIRES ARE BRAND NEW ON A BRAND NEW 2000 MOUNTAINEER. THEY DID NOT FAIL IN ANY MANNER (I HAD TO PUT NUMBERS IN THE "FAILURE" FIELD OR THE FORM WOULD NOT ACCEPT THE REPORT)THERE WERE NO FAILURES WHATSOEVER. I AM ONLY CONCERNED THAT THEY MAY BE RECALLED DUE TO ALL THE FATALS INVOLVING THESE TIRES(DOT # ON INSIDE OF TIRES IS 8XHL) AND ALL THE PUBLICITY. THE DEALER ADVISES THESE TIRES ARE NOT PART OF THE RECALL BUT I WOULD JUST LIKE CONFIRMATION FROM NHTSA THAT THESE PARTICULAR TIRES ARE SAFE TO DRIVE AT ALL SPEEDS. I AM EMPLOYED BY THE NJ DIVISION OF HIGHWAY TRAFFIC SAFETY AND WE RECIEVE OUR FUNDS DIRECTLY FROM NHTSA REGION 2 IN WHITE PLAINS, NY. AGAIN, THIS REPORT WAS FILED ON THE ADVICE OF THE NHTSA WEBMASTER AND NO CRASHES OCCURRED AND THESE TIRES DID NOT FAIL BUT I AM CONCERNED ...THANK YOU VERY MUCH FOR ANY INFO ABOUT THE SAFETY AND ROADWORTHINESS OF THESE TIRES. *AK( DOT NUMBER: 8XHL TIRE SIZE: P235/75R15 )

• 09/11/2000· TIRES

  TIRE IS INCLUDED IN RECALL 00T005 BUT DEALER DOESN'T HAVE ANY TIRES TO REPLACE THEM WITH(FIRESTONE WILDERNESS AT P235/75R15 #VD). NLM

• 09/10/2003· SEATS

  THE POWER SEAT ADJUSTER BROKE, WHICH CAUSED THE SEAT TO TILT BACKWARDS. *JB

• 09/07/2010· POWER TRAIN

  CAR WAS IN PARK - AFTER RELEASING THE EMERGENCY BRAKE - I TRIED TO PUT THE CAR IN DRIVE AND THE GEAR SHAFT BROKE OFF - COULD NOT PUT THE CAR IN GEAR - VEHICLE WAS PARKED ON A HILL AT THE TIME. *TR

• 09/03/2003· STEERING

  WHILE DRIVING ON A DIRT ROAD AT 15 MPH, VEHICLE SUDDENLY LOST POWER STEERING. DEALERSHIP INDICATED THAT THIS WAS CAUSED BY A BOLT IN THE STEERING SHAFT COMING LOOSE AND FALLING OFF. *AK

• 09/01/2003· AIR BAGS,SEATSCrash

  WE WERE REAR ENDED AND BOTH SEATS BROKE, FLINGING US INTO THE BACK SEAT. WE THEN WENT INTO THE ONCOMING LANE (BECAUSE MY WIFE COULD NO LONGER REACH THE STEERING WHEEL OR THE BRAKES) AND WERE HIT HEAD ON. COMPLAINT #1 - THE SEATS SHOULD NOT HAVE BROKEN. COMPLAINT #2 - THE AIRBAGS NEVER DEPLOYED.*AK

• 08/30/2000· TIRES

  THE VEHICLE EXPERIENCED CONTINUED PROBLEMS WITH EXTREME VIBRATION WHILE TRAVELING AT HIGH SPEEDS, THE TIRES WERE FIRESTONE AND NOT INCLUDED IN THE RECALL, HOWEVER THE CONSUMER REPLACED ALL TIRES AND THE VEHICLE IS NOT EXPERIENCING VIBRATION PROBLEMS. *MJS

• 08/28/2012· WHEELS,SERVICE BRAKES

  I HAVE A 2000 MERCURY MOUNTAINEER THAT I HAVE HAD FOR 2YRS. NOW. I KEEP UP THE MAINTENANCE ON THIS CAR. I KEEP THE OIL CHANGED TIRES ROTATED, BRAKES FIXED, PASS THE EMISSION TEST EVERY YEAR SINCE PURCHASING IT. I'VE HAD THIS SQUEALING HIGH PITCH GRINDING NOISE COMIN FROM THE REAR TIRES.IT IS VERY LOUD. I HAVE NEW BRAKES ALL THE WAY AROUND,SHOES,ROTORS,PADS,IN IT STILL MAKES THIS VERY LOUD NOISE.IT HAS GOTTEN LOUDER SINCE I HAVE ALL NEW BRAKES. I DON'T KNOW WHAT THIS NOISE IS, BUT I KNOW ITS EMBARRASSING TO DRIVE,CAUSE THE NOISE IS SO LOUD. *TR