2000 Mercury Grand Marquis

These are unverified consumer reports filed with NHTSA, shown as submitted.

• 12/29/2009· VISIBILITY

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS FAILED. SHE WAS ABLE TO DRIVE HOME SAFELY. A MECHANIC FROM A REPAIR FACILITY ADVISED HER TO CALL THE DEALER IN REFERENCE TO RECALL # 00V138000(VISIBILITY:WINDSHIELD WIPER/WASHER). AN APPOINTMENT WAS SET WITH THE DEALER FOR 01/04/2010. THE CURRENT MILEAGE WAS 84,108. THE FAILURE MILEAGE WAS APPROXIMATELY 84,090.

• 12/28/2004· ELECTRICAL SYSTEM

  THE INTERIOR LIGHTS COME ON WHEN THERE IS NO ONE IN THE VEHICLE AND NO KEY IS IN THE IGNITION. NO OTHER LIGHTS COME ON. *JB

• 12/26/2000· SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLCrash

  WHILE MAKING A LEFT TURN AND THEN A RIGHT TURN HIT BRAKES, INSTEAD OF VEHICLE SLOWING DOWN OR STOPPING IT ACCELERATED, CAUSING CONSUMER TO HIT A NEARBY BUILDING. CONSUMER SUSTAINED A MINOR INJURY. *AK

• 12/22/2016· STEERINGCrash

  A BOLT IN THE SHIFTING LINKAGE LOOSENS OVER TIME ON MANY FORD MODELS. OUR BOLT APPARENTLY LOOSENED & CAUSES SHIFTER TO BE IN A GREAT OTHER THAN WHAT IS INDICATED ON THE DASH. OUR VEHICLE INDICATED IT WAS IN THE ' PARK' POSITION, BUT WAS NOT. THE VEHICLE LATER ROLLED DOWN THE HILL & CAUSED NEARLY $1200 OF DAMAGE TO THE PASSENGER SIDE. FORD KNOWS OF THIS PROBLEM.

• 12/22/2003· TIRESCrash

  VEHICLE EXPERIENCED TIRE BLOW OUT.*MR THE CONSUMER RAN OVER AN OBJECT IN THE ROAD, LOST CONTROL OF THE VEHICLE AND HIT A SEMI TRUCK. *CB *JB

• 12/21/2001· SERVICE BRAKES, HYDRAULIC,STRUCTURE

  ALSO AT 45 MPH THERE IS A FRONT END SHIMMY. ONLY AT THAT SPEED. NOTHING FRIGHTENING BUT WONDER WHY, WILL IT OCCURR AGAIN LATER AT INCREASED MILEAGE. MY BIGGEST COMPLANT IS THE NOISE COMING IN LEFT SIDE FROM EITHER FRONT OR REAR DOOR. HAS BEEN BACK TO DEALER FOUR TIMES AND WE LIVE APPROX. 40 MILES ONE WAY WHICH IS THE CLOSEST DEALER. I BELEIVE SOMETHING COULD BE DONE IF THEY HAVE TO TAKE IT TO A WIND TUNNEL TESTING STATION. THEIR ATTITUDE HAS BEEN GOOD BUT NO CORRECTIONS. VERY DISGUSTING FOR NEW CAR. I AM READY TO DISPOSE IF NECESSARY. I HAVE A GOOD SOUND SYSTEM FOR NO AVAIL.

• 12/18/2008· EXTERIOR LIGHTING

  DRIVING AT NIGHT WITH HIGH BEAMS ON. AFTER AN EXTENDED TIME ,AT LEAST AN HOUR, HEADLIGHTS WENT OFF. SWITCHED TO LO BEAMS AND THEY CAME ON, SWITCHED BACK TO HIGH BEAMS AND THEY WENT OFF AGAIN. I HAVE A 1994 GRAND MARQUIS AND IT DOES THE EXACT SAME THING. REPLACED THE HEADLIGHT BREAKER AND STILL HAVE THE PROBLEM. *TR

• 12/18/2000· SEAT BELTS

  LEFT FRONT SEAT BELT DOES NOT LOCK ON HARD STOP. *SLC

• 12/18/2000· VEHICLE SPEED CONTROL

  WHILE CRUISE CONTROL IS ACTIVATED IT WILL TURN OFF UNEXPECTEDLY. IN ONE CASE TROTTLE OPENED AND DRIVER HAD TO TURN OFF VEHICLE, WHICH ALMOST CAUSED A CRASH. *AK THE CRUISE CONTROL FAILED TEN TIMES. *YH

• 12/14/2017· STRUCTURE

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC DISCOVERED THAT THE ENTIRE SUBFRAME WAS RUSTED AND CORRODED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.

• 12/13/2011· STEERING

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 35 MPH WHEN HE STARTED HAVING DIFFICULTIES TURNING THE STEERING WHEEL. AFTER INSPECTING THE VEHICLE, HE NOTICED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000.

• 12/13/2000· AIR BAGSCrash

  WHILE DRIVING SLOWLY REAR ENDED ANOTHER VEHICLE. UPON IMPACT, AIR BAGS DID NOT FULLY DEPLOY, JUST HALF WAY. *AK

• 12/12/2001· ENGINE AND ENGINE COOLING

  AFTER A HUMAN ERROR WHEN CHANGING VEHICLE OIL , OIL STARTED LEAKING FROM ENGINE. NO INDICATOR LIGHTS AT ANY TIME, CAUSING ENGINE TO LOCK UP. PLEASE PROVIDEN FURTHER INFORMATION. *AK

• 12/10/2003· SERVICE BRAKES, HYDRAULIC

  DESIGN OF VEHICLE ROTORS ARE CAUSING PROBLEMS WITH BRAKE PADS.*MR ROUTINE INSPECTION OF THE ROTORS SHOWED DEEP GROOVING OF THE ROTORS BY THE BRAKE PADS. THE WEAR ON THE PADS WAS WITHIN TOLERANCE BUT THE ROTORS HAD TO BE MACHINED TO RESTORE SURFACE INTEGRITY. THE CONSUMER CONTACTED THE MANUFACTURER WHO INDICATED THAT THE ROTORS ARE EXPENDABLE ITEMS BUT THE CONSUMER DISAGREES AND BELIEVES THE BRAKING SYSTEM IS DESIGNED POORLY. *NM

• 12/10/2002· VEHICLE SPEED CONTROL

  CONSUMER STATES HAVING PROBLEM WITH THE VEHICLE GAS PEDAL WHICH IS BELOW THE BRAKE PEDAL ABOUT TWO INCHES. MAKING A FRACTION OF SECOND YOU CAN CONFUSE THE GAS OR THE BRAKE PEDAL. DEALER HAS INSPECTED THE VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS

• 12/07/2005· VISIBILITY

  DT: THE CONTACT STATED VEHICLE WAS REPAIRED UNDER RECALL 00V138000 CONCERNING THE WINDSHIELD WIPER CONTROL MODULE IN AUGUST 2000. THE WINDSHIELD WIPER CONTROL MODULE. THE PROBLEM RECURRED. WHILE THE CONTACT'S WIFE WAS DRIVING HOME FROM WORK THE WINDSHIELD WIPERS STOPPED WORKING. THE REPAIRS WILL BE MADE AT THE CONTACT'S EXPENSE.*AK

• 12/06/2001· SERVICE BRAKES, HYDRAULIC

  WHILE TRAVELING AT SPEEDS OF 50 MPH OR HIGHER AND APPLYING BRAKES, A NOISE COMES FROM VEHICLE, AND VEHICLE PULLS TO ONE SIDE, MOSTLY TO THE RIGHT SIDE MORE THAN THE LEFT. DELAERSHIP HAS WORKED ON BRAKE CALIPERS, AND REPLACED REAR BRAKES. THESE REPAIRS HAVE FAILED TO REMEDY THE PROBLEM.*AK CONSUMER IS STILL EXPERIENCING PROBLEMS WITH THE BRAKES. THE FRONT BRAKES WERE SERVICED AND THE MECHANIC FREED THE CALIPERS. CONSUMER WAS TOLD TO DRIVE THE VEHICLE AND IF THE PROBLEM RESURFACED WORK WOULD THEN NEED TO BE DONE ON THE HYDRAULICS. CONSUMER WAS INFORMED THAT THE BRAKE PADS HAD ONLY THREE THOUSAND MILES LEFT ON THE PADS AND THAT THIS WAS NORMAL WEAR AND TEAR. CONSUMER REQUESTS REIMBURSMENT FOR MONIES PAID THAT SHOULD HAVE BEEN COVERED UNDER THE NEW CAR WARRANTY. *JG

• 12/05/2000· EQUIPMENT

  THE VEHICLES JACKING INSTRUCTIONS WERE INCORRECT AND IF FOLLOWED COULD CAUSE INJURY TO THE OPERATOR, THE RECALL PACKAGE 00V-200 WAS INCOMPLETE, INSTEAD OF RECEIVING A JACK WARNING LABEL CONSUMER RECEIVED TWO JACK INSTRUCTION LABELS. NLM

• 12/03/2015· ELECTRICAL SYSTEM

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, A BURNING ODOR WAS PRESENT AND BLACK SMOKE BEGAN TO POUR INTO THE CABIN FROM UNDER THE GLOVE COMPARTMENT. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO INDICATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

• 12/03/2008· ENGINE AND ENGINE COOLING

  CAR STARTED RUNNING HOT ALL OF A SUDDEN..FOUND OUT THE INTAKE MANIFOLD WAS CRACKED AND THE COOLANT WAS LEAKING ON SPARK PLUGS AND FUEL INJECTORS. CAUSING THE CAR TO MISFIRE AND SLOW TO PICK UP SPEED. TRIED TO GET FIXED BUT WAS TOLD THE EXP. DATE WAS IN 07.SO I HAVE TO PAY OUT OF POCKET..I FEEL A RECALL SHOULDN'T HAVE AN EXPIRATION DATE CAUSE IT TELLS YOU THAT ONE OF THESE DAYS THE PART ON THE CAR IS GOING TO NEED TO BE FIXED. I FEEL FORD SHOULD LIVE UP TO THEIR WORD AND FIX THE PROBLEM NO COST TO CUSTOMER... *TR

• 11/30/2004· SEAT BELTS

  SEAT BELT WARNING ALARM GOES OFF WHILE PARKED AND WARMING ENGINE. NO ONE IN CAR.PROGRAMABLE NOT TO GO OFF WHEN SET. PROGRAM LOOSES MEMORY WHEN COOL WEATHER SETS IN. HAS HAPPENED THE LAST THREE YEARS . WAS TOLD THIS IS NORMAL. WHY DOES IT NOT HAPPEN IN WARM WEATHER?*AK

• 11/28/2012· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  VEHICLE WAS BEING DRIVEN ON A MARYLAND SECONDARY ROAD AND THE ENTIRE LIGHTING SYSTEM FAILED. THE CAR CONTINUED TO OPERATE BUT WITH NO HEADLIGHTS, RUNNING LIGHTS OR INTERIOR LIGHTS. BASICALLY IT FORCED US TO FIND A QUICK SAFE PULL OFF USING A FLASHLIGHT FOR VISION. TOMORROW THE CAR IS RECEIVING A COMPLETE DIAGNOSTIC CHECK TO DETERMINE THE FAULT. IT SEEMS THE LIGHTING CONTROLS SEEM TO BE A PROBLEM AS THE BATTERY AND ALTERNATOR CHECKED OUT FINE. THIS IS A MAJOR LIFE SAFETY FINDING AND NEEDS TO BE ADDRESSED BY FORD NOW WITH THE NUMBER OF THESE VEHICLES ON THE ROAD. *TR

• 11/21/2000· STEERING

  SOMETIMES WHEN TURNING STEERING WHEEL STEERING GETS LOCKED INTO PLACE. MECHANIC TOLD CONSUMER THERE WAS TOO MUCH PRESSURE COMING FROM STEERING WHEEL LOCKING SYSTEM. IN AN EMERGENCY WON'T BE ABLE TO START CAR. *AK

• 11/15/2005· SERVICE BRAKES, HYDRAULIC

  CONSUMER 2000 GRAND MARQUIS BRAKES RE-LINED AND REAR ROTORS WERE REPLACED AT 17000 MILES. *TS *JB

• 11/14/2006· ENGINE AND ENGINE COOLING

  ENGINE FAILURE DUE TO A DEFECTIVE PLASTIC ENGINE INTAKE MANIFOLD. 2000 MERCURY GRAND MARQUIS BEGAN TO HESITATE; THE DEALER SAID IT WAS CAUSED BY A DEFECTIVE NYLON INTAKE MANIFOLD, AND THEY WOULD NOT COVER THE COST OF REPAIRS. FORD HAS HAD MANY COMPLAINTS ON THIS DEFECT. *NM

• 11/13/2000· STEERING

  SOMETIMES WHILE TURNING STEERING WHEEL WILL GET LOCKED INTO PLACE. CONSUMER FEELS THIS HAPPENS BECAUSE THERE IS TOO MUCH PRESSURE COMING FROM STEERING WHEEL LOCKING SYSTEM.*AK *SLC

• 11/12/2019· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING, THE HEADLIGHTS AND TAIL LIGHTS FAILED TO ILLUMINATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES UNTIL THE LIGHTS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FOLLOWING DAY, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 240,000.

• 11/10/2010· VEHICLE SPEED CONTROL

  2000 MERCURY GRAND MARQUIS LUNGES FORWARD (RPM INCREASE @1000 AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN APPROACHING A STOP LIGHT AND/OR ALREADY STOPPED AT A LIGHT. EVERYTHING RETURNS TO NORMAL WHEN I ACCELERATE AGAIN, UNTIL THE NEXT LIGHT. THIS IS AN INTERMITTENT PROBLEM BUT VERY ANNOYING. THERE HAVE BEEN NO "INCIDENTS" FROM THIS SINCE I NOW KNOW TO EXPECT IT, BUT I COULD CERTAINLY SEE AN ACCIDENT OCCURRING AS A RESULT OF THIS DEFECT. I AM REENTERING THIS AS I THINK I MARKED THE INCORRECT YEAR MAKE ON MY PREVIOUS SUBMISSION. IT IS ACTUALLY A 2000. *TR

• 11/09/2005· ELECTRICAL SYSTEM,EQUIPMENT

  DT: THE CONTACT HAD TO REPLACE FUSES APPROXIMATELY EVERY THREE TO FOUR DAYS. THE DEALER SAID IT MAY BE THE CLOCK SPRING, BUT THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST TO CONFIRM THE PROBLEM. THE DIAGNOSTIC TEST HAS NOT BEEN PERFORMED. THE CONTACT REPORTED THAT THE CONDENSER WENT OUT AT APPROXIMATELY 40,000 MILES. *AK

• 11/09/2004· TIRES

  WHILE DRIVING 70 MPH THE CONSUMER'S VEHICLE HAD TWO SEPARATED BLOWOUTS. THE FIRST OCCURRED AT APPROXIMATED 14000 MILES, THE SECOND AFTER 30000 MILES. COOPER SIGMA REGENT TIRES 225/60/15, RATED AB. *NM *TC

• 11/06/2000· ELECTRICAL SYSTEM

  UNDER WET CONDITIONS HORN WILL ACTIVATE BY ITSELF.WITHOUT APPLYING PRESSURE ON HORN, HORN WILL SOUND FOR ABOUT 1-30 SECONDS. WHEN IT STOPS, INSIDE AND OUTSIDE LIGHT WILL TURN OFF FOR ABOUT 2 SECONDS. VEHICLE WAS AT THE DEALER 4 TIMES, BUT COULD NOT DETERMINE CAUSE.*AK

• 11/05/2020· SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM

  AIR LEAK IN INTAKE MANIFOLD OR EGR OR PCM SYSTEM CYLINDER 3 MISFIRE DIRTY FUEL INJECTION

• 11/05/2004· POWER TRAIN

  THE VEHICLE'S TRANSMISSION FAILED. *NM THE CONSUMER ATTEMPTED TO ENTER THE DRIVERS SIDE DOOR WHEN THE VEHICLE STARTED TO MOVE FORWARD DRAGGING THE CONSUMER 50 FEET COMING TO A STOP AS IT HIT THE CURB. THE CONSUMER SUFFERED NUMEROUS INJURIES. THE VEHICLE SHIFT LEVER WAS STILL IN PARK. *TC *JB

• 10/28/2002· SERVICE BRAKES, HYDRAULIC

  THE BRAKE LINE RUNNING FROM THE MASTER CYLINDER TO THE ABS MODULE IS A TWO PIECE LINE AND LEAKS. THERE IS A STEEL BRAIDED FLEX LINE RUNNING FROM THE MASTER CYLINDER, WHICH IS CRIMPED ONTO A HARD LINE (STEEL TUBING). THE CRIMPED JOINT LEAKS AND DRAIN THE MASTER CYLINDER OF FLUID, CAUSING LOSS OF BRAKING IN EITHER THE FRONT BRAKE SYSTEM MY WIFE LOST THE FRONT BRAKING SYSTEM WHILE OUT ONE EVENING. ALTHOUGH THE VEHICLE WAS OFF WARRANTY, THE DEAL OFFERED TO SPLIT THE COST OF THE REPAIR. DT

• 10/26/2001· SEAT BELTS

  PASSENGER'S SIDE SEATBELT TIGHTENS UP AROUND STOMACH WHILE DRIVING, AND DRIVERS SIDE DOES NOT. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

• 10/25/2005· ENGINE AND ENGINE COOLING

  2000 MERCURY GRAND MARQUIS ENGINE SHUT DOWN CAUSING CONSUMER TO LOSE POWER BRAKES AND STEERING. THIS WAS CAUSED BY A SHORT IN SPARK PLUG. *TS THE SHORT OCCURRED IN THE SPARK PLUG ON THE #4 CYLINDER. THIS CONFUSED THE POWER CONTROL MODULE WITH SIGNALS IT WAS RECEIVING FROM THE ENGINE AND TRIED TO COMPENSATE WHICH AFFECTED OTHER SYSTEMS AND A SORT OF CHAIN REACTION OCCURRED. *NM

• 10/22/2020· UNKNOWN OR OTHER,ENGINE

  THE INTAKE MANIFOLD IS CRACK

• 10/16/2013· EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE LIGHTING CONTROL MODULE WIRES WERE DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 71,500.

• 10/12/2003· VISIBILITY

  THERE WAS A FAILURE IN THE POWER OPERATED WINDOW MODULE/SWITCH THAT CAUSED THE WINDOWS TO MALFUNCTION. THERE IS A TSB 637533 FOR THIS ISSUE. *NLM WHEN THE SWITCH WAS OPERATED ON THE DRIVER'S SIDE FOR THE PASSENGER SIDE WINDOW, THE DRIVERS SIDE WINDOW WOULD ALSO OPENED/CLOSED. THIS WAS AN INTERMITTENT PROBLEM AT FIRST THEN OVER TIME BECAME PROGRESSIVELY WORSE. THE MANUFACTURER WAS NOTIFIED BUT HAS NOT CONTACTED THE CONSUMER ABOUT THE PROBLEM. *SCC *NLM

• 10/09/2002· SUSPENSION

  CONSUMER STATES THAT THE VEHICLE HAS AN ON GOING HUMMING/VIBRATION NOISE SINCE 10 MILES TO THE PRESENT MILEAGES, WHILE DRIVING FROM 20 MPH OR MORE. VEHICLE BEEN TO THE DEALER ON SIX OCCASIONS AND THE PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. MR

• 10/05/2005· ELECTRICAL SYSTEM

  CONSUMER 2000 MERCURY MARQUIS LS SHIFTS GEARS ON ITS OWN AT 45 65 MPH AND THEN THE TRAC CONTROL LIGHT COMES ON. *TS WHEN THE TRAC LIGHT CAME ON, THE VEHICLE COMPLETELY SHUT DOWN, AS IF THE CONSUMER HAD USED THE KEY TO TURN OFF THE IGNITION. AFTER SEVERAL VISITS TO DIFFERENT DEALERS, NO ON HAS BEEN ABLE TO FIND THE PROBLEM. *JB

• 09/30/2004· SEAT BELTS

  BOTH FRONT SEAT BELTS WILL NOT PROPERLY RETRACT AFTER THE DRIVER OR THE PASSENGER EXITED THE VEHICLE. DEALER WAS CONTACTED.*AK

• 09/30/2002· ELECTRICAL SYSTEM

  CONSUMER STATES THE LIGHTS ON THE INSIDE OF VEHICLE ILLUMINATED AND WOULD NOT GO OFF TILL HOURS LATER. ONE MONTH AGO THE HEADLIGHTS WENT OUT FOR A SECOND AND CAME BACK ON. ONE MONTH LATER CONSUMER WOKE UP AND HEADLIGHTS AND DASH LIGHT ON AND NO ONE HAD BEEN IN CAR. PLEASE PROVIDE ANY FURTHTER INFORMATION. NLM

• 09/29/2017· ELECTRICAL SYSTEM,EXTERIOR LIGHTING

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. UPON STARTING THE VEHICLE, A CLICKING NOISE OCCURRED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLAMP MODULE WAS FAULTY AND DRAINED THE BATTERY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000. UPDATED 11/07/17*LJ UPDATED 11/13/2017*JS

• 09/29/2003· SERVICE BRAKES, HYDRAULIC

  REAR BRAKE PADS ARE WEARING OUT EXCESSIVELY, AND NEED TO BE REPLACED. THE CAUSE OF EXCESSIVE WEAR IS UNDETERMINED. *AK

• 09/28/2000· VISIBILITY

  EDURING A 500 MILE TRIP ON 7/24 IN THE RAIN WITH LIGHTS ON THE CONTROL BUTTONS ON THE AIRCONDITE\EATER CONTROL PANEL GOT VERY HOT. I WOULD TURN OFF THE LIGHTS AND THE PANEL WOULD COOL DOWN. I REPORTED THIS PROBLEM AT YOU 1-800-392-3673 ON 7/29. I'VE HAD THE AUTO TO CRANBERRY DEALER AND DEMOR'S IN PITTSBURGH AND HAVE BEEN TOLD THAT NOTHING CAN BE DONE. I'VE ALSO SENT A LETTER TO FORD AND E-MAILED NHTSA 9/24 REGARDING THIS PROBLEM. PLEASE HELP.!!!!!*AK

• 09/24/2010· SEAT BELTS

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT WAS ABNORMALLY LOOSE AROUND THE CONTACT WHILE FASTENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY DID NOT DIAGNOSE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 41,000.

• 09/24/2001· EXTERIOR LIGHTING

  HEADLIGHTS ARE TOO DIM TO BE DRIVING AT NIGHT.*AKTHE CONSUMER BELIEVES THAT THE HEADLAMPS ARE NOT ADEQUATE FOR NIGHT DRIVING, THEY ARE VERY DIM AND DON'T GO THE DISTANCE. NLM

• 09/21/2016· AIR BAGSCrash

  TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. AFTER MERGING TO THE SIDE OF THE ROAD AND EXITING THE VEHICLE, A TRAILER SIDESWIPPED THE ENTIRE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER OF THE TRAILER ATTEMPTED TO MAKE A TURN PRIOR TO CRASHING INTO THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED DUE TO IT BEING OUT OF BUSINESS. THE FAILURE MILEAGE WAS 125,000.

• 09/19/2007· ELECTRICAL SYSTEMFire

  TL*THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE CONTACT NOTICED SMOKE, A POIGNANT ODOR, AND SMALL FLAMES SEEPING FROM THE DASHBOARD. HE PULLED OVER, EXITED THE VEHICLE, AND CALLED 911. HE TAMED THE FIRE WITH A FIRE EXTINGUISHER. THE POLICE AND FIRE DEPARTMENTS ARRIVED AND DISCONNECTED THE BATTERY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT NOTIFY A DEALER AND NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 81,210. UPDATED 12-12-07 *BF A COPY OF THE POLICE REPORT WAS PROVIDED. UPDATED 12/12/07 *TR