Safety ratings
1999 Mercury Mystique 4-DR.
- Lane departure warningNo
- Forward collision warningNo
- Electronic stability controlNo
Crash test videos & photos
No public crash-test footage is available for this vehicle.
Recalls (4)
- ELECTRICAL SYSTEM:IGNITION:SWITCHCampaign 99V060000 · 17/03/1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES BUILT WITH AUTOMATIC TRANSMISSIONS WHICH UTILIZE A PARK/LOCK SOLENOID. IT IS POSSIBLE TO ROTATE THE IGNITION KEY TO THE LOCK POSITION AND REMOVE THE KEY WITHOUT THE SHIFT LEVER AND TRANSMISSION BEING IN PARK. THESE VEHICLES DO NOT COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 114, "THEFT PROTECTION."
Risk: THIS COULD RESULT IN A CRASH AND POSSIBLE PERSONAL INJURY.
Fix: DEALERS WILL INSPECT THESE VEHICLES. VEHICLES THAT HAVE UNITS WITH IGNITION KEYS REMOVABLE IN GEAR POSITIONS OTHER THAN PARK, WILL HAVE THE STEERING COLUMN REPLACED.
- SUSPENSIONCampaign 08E033000 · 14/04/2008
FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.
Risk: THE NUTS INCLUDED IN THE PACKAGING FOR THESE BALL JOINT ASSEMBLIES ARE MISSING THE INTENDED PREVAILING TORQUE (SELF-LOCKING) FEATURE. IF THE INCORRECT NUT WAS TO BECOME LOOSE, THE JOINING MEMBERS MAY LOOSEN LEADING TO A SEPARATION OF THE BALL JOINT. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Fix: FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
- SERVICE BRAKES, HYDRAULICCampaign 06E022000 · 13/03/2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Fix: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
- SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTSCampaign 00V075000 · 09/03/2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Risk: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
Owner complaints
Most-reported areas
- STRUCTURE29
- SERVICE BRAKES22
- HYDRAULIC20
- UNKNOWN OR OTHER19
- VISIBILITY17
- ENGINE AND ENGINE COOLING15
- ELECTRICAL SYSTEM14
- AIR BAGS8
Read individual complaints (50 most recent)
These are unverified consumer reports filed with NHTSA, shown as submitted.
- 12/29/1999· UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
- 12/23/2005· UNKNOWN OR OTHER
1. NO EVENTS LEADING TO FAILURE. 2. DASHBOARD COVER DELAMINATION IN WIFE'S 99 MERCURY MYSTIQUE. MAKES VISIBILITY DIFFICULT, AND DEFROSTER LESS EFFECTIVE. 3. DEALER STATED RECALL NO LONGER VALID, PARTS NOT REPLACED. *JB
- 12/20/2006· STRUCTURE
I BELIEVE IT'S A SHAME THAT MANUFACTURERS CAN SELL CARS WITH GLUED DASHBOARDS THAT REQUIRE THE REMOVAL OF THE WINDSHIELD TO REPAIR THE DASHBOARD. THIS IS A 1999 MERCURY MYSTIQUE, THE DASHBOARD MATERIAL CAME LOOSE AND SQUEEZED THE DEFROST DIVERTER PLASTIC UP AND OFF THE DASHBOARD, THEREFORE MAKING IT DIFFICULT TO USE THE DEFROSTER. *NM
- 12/20/1999· STRUCTURE
THERE IS A LEAK ON THE INSIDE OF THE VEHICLE THAT CAUSES DRIVER'S SIDE COMPARTMENT AND PASSENGER'S SIDE COMPARTMENT FLOORS TO BE WET. DEALER HAS BEEN CONTACTED. *AK
- 12/15/2003· UNKNOWN OR OTHER
ENTIRE DASHBOARD HAS LIFTED UP AT THE WINDOW/ VENT AND RUNS THE ENTIRE LENGTH OF THE DASHBOARD. PROBLEM STARTED DIRECTLY UNDER THE FRONT WINDSHIELD BUT HAS PROGRESSED AT A VERY QUICK RATE. THIS HAS BECOME A SEVERE SAFETY ISSUE BECAUSE IT BLOCKS PART OF MY VIEW WHILE DRIVING AND IS CLOSELY CONNECTED TO THE PASSENGER AIRBAG. THE HEATER/AIR CONDITIONER/VENT ON THE DASHBOARD DOES NOT WORK PROPERLY BECAUSE OF THE SEVERE CURL. WE ARE VERY CONCERNED ABOUT THE SAFETY OF THE AIRBAGS AND IF THEY WOULD DEPLOY PROPERLY IF AT ALL IN THEIR LOCATION AND CONDITION. THIS IS OBVIOUSLY A MANUFACTURING DEFECT BUT NO ONE WANTS TO HONOR THE REPAIR REQUEST.*AK
- 12/10/1999· SERVICE BRAKES, HYDRAULICCrash
INTERMITTENTLY ABS BRAKING SYSTEM MALFUNCTIONED, CAUSING EXTENDED STOPPING DISTANCE WHICH MAY RESULT IN A CRASH. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. AFTER REPAIRS, STEERING, BRAKES, AND TRACTION CONTROL WORK PROPERLY. *AK *ML
- 12/08/2003· ELECTRICAL SYSTEM
I HAVE TO DATE HAD 4 STARTERS REPLACED IN MY 99 MERCURY MYSTIQUE 2.5L V6. I HAVE HAD CONCURRENT IDLING PROBLEMS/SURGING THAT LEADS TO JERKING AND STALLING. DASH WARPAGE WHICH IS NOW CAUSING A BLOCKAGE OF THE VENTING SYSTEM CAUSING A DEFROST PROBLEM. PROBLEMS WHEN DRIVING IN THE RAIN (LOSS OF POWER STEERING). ALL OF THESE ISSUES HAVE BEEN BROUGHT TO THE DEALERSHIPS/SERVICE DEPT.'S ATTENTION. AS WELL I HAVE CONTACTED THE FORDS CUSTOMER RELATIONS CENTER AND THEY WILL NOT HONOR THEIR RECALLS FOR MY VEHICLE. HERE IS WHAT HAPPENED THE 4TH TIME THE STARTER WENT OUT. ON NOVEMBER THE 20TH AT 7:00AM (DURING RUSH HOUR TRAFFIC) MY CAR STARTED MAKING A HORRIBLE WHIRRING NOISE BEHIND THE STEERING WHEEL COLUMN. AS I WAS TURNING LEFT AT A BUSY INTERSECTION I CAN HEAR THE CAR STARTING TO DIE FROM THE BATTERY BEING DRAINED. UPON TRYING TO TURN THE CAR OFF THE STARTER WOULD NOT DISENGAGE. EVENTUALLY AFTER REPEATED ATTEMPTS TO TURN IT OFF THE CAR DIED FROM THE BATTERY BEING DRAINED. THE CAR WAS TOWED TO 32 FORD IN BATAVIA, OH. I ONCE AGAIN EXPLAINED TO THEM THE SYMPTOMS THAT LED UP TO THE PROBLEM WITH THE RAMPANT IDLING/SURGING AND THE WHIRRING NOISE BEHIND THE STEERING COLUMN. THE SAME DAY THEY CALLED AND TOLD ME THE CAR WAS READY FOR ME TO PICKUP AND THAT THEY HAD REPLACED THE STARTER AGAIN. I ASKED ONCE AGAIN IS THERE ANY EXPLANATION AS TO WHY THIS IS HAPPENING. THEIR RESPONSE WAS IT WAS A MANUFACTURER DEFECT. I SAID 4 TIMES A MANUFACTURER DEFECT?? HOW IS THAT POSSIBLE. SOMETHING MUST BE CAUSING THIS PROBLEM. I WANT FORD TO ACKNOWLEDGE THAT THERE IS A PROBLEM WITH THIS MAKE AND MODEL AND MAKE AN ATTEMPT TO RESOLVE IT. I WANT CONSUMERS TO KNOW THAT 32 FORD AND FORD MOTOR COMPANY HAS ACTED IN CALLOUS DISREGARD TO MY REQUEST FOR HELP IN RESOLVING THIS ISSUE.*AK
- 12/04/2006· UNKNOWN OR OTHER
AFTER THE CAR WAS ABOUT 5 YEARS OLD THE DASHBOARD WARPED. IT CAME UP ABOUT 3 INCHES AND COVERS ABOUT 10% OF THE WINDSHIELD. IT ALSO WILL NOT HOLD THE DEFROSTER DEFLECTOR TRIM SO IT HAD TO BE REMOVED. I HAVE NOT HEARD FROM FORD (MERCURY)ABOUT THIS PROBLEM AND FEEL IT IS THEIR PROBLEM TO REPAIR AND NOT AN EXPENSE I SHOULD HAVE TO PAY. *JB
- 12/04/2002· UNKNOWN OR OTHER
WARPAGE FAILURE OF FRONT DASHBOARD RESULTS IN INADEQUATE WINDOW DEFROSTING AND HEATING LEADING TO AN UNSAFE CONDITION IN RAIN OR SEVERE WEATHER. RECALL NOTICE BY MANUFACTURER WAS NOT HONORED AT LOCAL DEALERSHIP. DT
- 12/01/2005· ENGINE AND ENGINE COOLING
MY CHECK ENGINE LIGHT CAME ON AND THE DIAGNOSTIC CODE SAYS THAT THE CATALYTIC CONVERTER WAS DEFECTIVE, EVEN THOUGH IT IS SUPPOSED TO BE COVERED BY AN 8 YEAR 80,000 MILE WARRANTY I HAVE BEEN STONE WALLED BY EARNHARDT FORD IN ARIZONA IN GETTING IT FIXED. I HAVE ALREADY HAD TO REPLACE 4 O2 SENSORS AT MY EXPENSE IN THE LAST 6 MONTHS. WHEN MY ENGINE LIGHT CAME ON THE FIRST TIME I TOOK THE CAR INTO MY MECHANIC WHO SAID THE CODE WAS FOR THE CATALYTIC CONVERTER AND THAT IT WOULD BE COVERED BY MY WARRANTY SO I SHOULD CONTACT A FORD DEALER. I CALLED A FORD DEALER AND THEY SAID CALL A MERCURY DEALER, WHEN I CALLED THE MERCURY DEALER THEY SAID THE LIGHT HAD TO BE ON OR THEY WOULDN'T FIX THE PROBLEM. THE LIGHT CAME BACK ON 2 WEEKS LATER AND I TOOK IT TO EARNHARDT MERCURY IN TEMPE AZ WHO CHECKED THE LIGHT AND SAID THAT IT WAS THE CATALYTIC CONVERTER BUT THEY HAT TO REPROGRAM THE PCM TO CONFIRM THE DIAGNOSIS AND THAT THEY COULDN'T DO IT AT THAT DEALER AND SHIPPED MY CAR TO EARNHARDT FORD IN CHANDLER WHO SAID THEY WERE TO BUSY TO REPROGRAM THE PCM AND HAD TO KEEP MY CAR OVERNIGHT. THEY THEN SAID THAT I WOULD HAVE TO WAIT UNTIL THE LIGHT COMES ON AGAIN BEFORE THEY WOULD BE ABLE TO ORDER PARTS TO FIX IT. SO I WILL HAVE TO LEAVE MY CAR WITH THEM A 3RD TIME. SO FAR THEY STILL HAVE MY CAR FOR A 2ND DAY AND I CANNOT GET A CALL BACK FROM THE MANAGER OF THE SERVICE DEPT. *JB
- 12/01/2004· ELECTRICAL SYSTEM
I TOOK MY 1999 MERCURY MYSTIQUE TO BOB BENNET FORD WITH SEVERE WARPAGE OF DASH. TOLD TO CONTACT FORD MOTOR'S 800 NUMBER, DID THIS, PERSON EXTREMELY RUDE, RECEIVED NO HELP AND AM AFRAID DASH WILL COMPLETELY PEEL BACK AND CAUSE SEVERE INJURY TO US. FEEL THIS IS A SAFETY ISSUE AND A DISASTER WAITING TO HAPPEN. CAN YOU HELP? *AK
- 11/29/2006· STRUCTURE
1. DASH WARP CAUSES VISIBILITY PROBLEMS, DEFROSTER MALFUNCTION, LOOSE TRIM. I DROVE OVER A SEAM IN THE ROADWAY AT AN OVERPASS (SMALL BUMP) & THE VENT TRIM POPPED LOOSE. THIS IS SIMPLY AN AGING ISSUE AS THERE WAS NO UNUSUAL EVENT. MY CAR IS A 1999 MERCURY MYSTIQUE, BUT THIS ISSUE IS ALSO PREVALENT ON THE FORD 1999 & 2000 CONTOUR, AND SOME 1998 MODELS WITH THE NEWER STYLE DASH. 2. THE TRIM POPPED LOOSE FROM THE DASH WHILE COMMUTING ON I-95 TO WORK. THE VENT TRIM CAME TO REST IN FRONT OF THE AIR BAG & ON MY ARMS AS I DROVE, BUT FORTUNATELY DID NOT CAUSE AN ACCIDENT. 3. THE VENT TRIM WAS PLACED LOOSELY ONTO THE DASH SO THE DEFROSTER WOULD STILL BE USABLE, BUT THE WARPED DASH PREVENTS IT FROM BEING PROPERLY SECURED. A NEW VENT TRIM WILL NOT FIX THIS PROBLEM. THERE WAS AN OLD RECALL WHICH INCLUDED A 'REPAIR KIT', BUT IT HAS EXPIRED. I WOULD LIKE TO SEE THE RECALL RE-INSTATED. *NM
- 11/28/2000· SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLCrash
CONSUMER'S WIFE WAS ATTEMPTING TO PARK, AND WHEN SHE PLACED RIGHT FOOT ON THE BRAKES, AUTOMOBILE ACCELERATED ON ITS OWN AND INCREASED THE RPMS, CAUSING AUTOMOBILE TO ADVANCE FORWARD. IT JUMPED THE CONCRETE. *AK THE BRAKE COULD NOT STOP THE VEHICLE BUT WHEN THE VEHICLE STOPPED, THE GAS PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. *YH
- 11/19/1999· SERVICE BRAKES, HYDRAULIC
WHILE BRAKING THE BRAKE SYSTEM MALFUNCTIONED, CAUSING THE BRAKES TO PULSES AND MAY RESULT IN EXTENDED STOPPING DISTANCE. PLEASE PROVIDE FURTHER INFORMATION. *AK
- 11/17/2004· STRUCTURE
DASHBOARD IS REALLY WARPED. DRIVER'S SIDE OF DASHBOARD HAS CURLED 3-4 INCHES UPWARDS. REST OF DASHBOARD ALSO CURLING UPWARDS BUT NOT AS BAD. NOW VISIBILITY IS DECREASED AND THE WINDSHIELD DEFOGGER TAKES LONGER TO DEFROST THE WINDSHIELD. FOMOCO WAS NOTIFIED OF THE PROBLEM AND DIDN'T DO ANYTHING TO CORRECT IT. EVEN A DEALERSHIP TRIED TO HELP, BUT WAS DENIED.*AK
- 11/16/2005· FUEL SYSTEM, GASOLINE
ON MONDAY, AUGUST 8TH, 2005 IN THE MORNING I DROVE THE CAR TO WORK WITH MY WIFE IN THE PASSENGER SEAT. ON OUR WAY FILLED THE GAS TANK AT ESSO STATION AT 7:30 A.M. SHORTLY AFTER DRIVING THE CAR OUT OF THE GAS STATION I HEARD TWO LOUD BANGS IN QUICK SUCCESSION FOLLOWED BY A ROUGH SOUND WHICH SOUNDED LIKE THE CAR WAS DRAGGING A PIECE OF METAL ON THE ROAD. STOPPED THE CAR ON THE SHOULDER AND HAD THE INSPIRATION TO LOOK UNDER IT. I SAW TWO PIECES OF WHAT LOOKED LIKE PUTRID STEEL STRAPS HANGING FROM UNDER THE GAS TANK AND TOUCHING THE PAVEMENT. DROVE THE VEHICLE TO MIDTOWN FORD, THE DEALERSHIP WHERE I REGULARLY SERVICE MY CAR WHERE THE VEHICLE HAS BEEN ACCEPTED FOR SERVICE AT 7:50 A.M. I ASKED THE MIDTOWN CSR NICK PULSE TO TAKE A LOOK AT IT ON THE SPOT TO ASSESS THE VEHICLE'S CONDITION. NICK HAD A QUICK VISUAL INSPECTION LOOKING UNDER THE CAR AND CONFIRMED THAT: A.BOTH STRAPS ARE BROKEN AND THEY APPEAR COMPLETELY RUSTED HAVING A PAPER-LIKE TEXTURE. B.THE GAS TANK AT THAT MOMENT WAS ONLY HOLDING IN PLACE ON THE FUEL PIPE. C.THE VEHICLE WAS UNSAFE FOR DRIVING. D.IT IS THE FIRST TIME WHEN HE SAW ANYTHING LIKE THIS HAPPENING TO A VEHICLE HE SERVICED. AS A RESULT, MIDTOWN FORD SERVICED MY VEHICLE PROMPTLY AND NICK PROVIDED HIGH QUALITY PROFESSIONAL ASSISTANCE AS ALWAYS. GIVEN THE FACTS PRESENTED ABOVE I ASCERTAIN THE FOLLOWING: 1.THE FUEL TANK STRAPS BROKE UNEXPECTEDLY. 2.I HAD NO INFLUENCE OVER THIS EVENT AND DID NOT INFLUENCE IT. 3.THE BREAKING OF THE STRAPS ENDANGERED MY WIFE''S LIFE AND MINE. THE GAS TANK WAS FULL AND COULD HAVE DROPPED ON THE HIGHWAY CAUSING SUDDEN IGNITION OF THE FUEL POTENTIALLY FOLLOWED BY EXPLOSION. 4.AT THE MOMENT OF PURCHASE I WAS NOT INFORMED OF ANY POTENTIAL PROBLEMS WITH THE FUEL TANK STRAPS OR WITH THE FUEL SYSTEM. 5.I DID NOT RECEIVE TO DATE ANY RECALL NOTIFICATION FROM FORD CANADA ON THE ISSUE OF DEFECTIVE FUEL TANK STRAPS OR ON THE OVERALL FUEL SYSTEM. *NM
- 11/15/2005· STRUCTURE
DASH BOARD WARP / CURL / DELAMINATION CAUSES OBSTRUCTED VISIBILITY. 1999 MODEL YEAR CONTOUR OMITTED DASH PANEL COMPONENT FOR SECURING DASH COVER AT WINDSHIELD. WINDSHIELD FOGS BADLY IN RAINY OR HUMID CONDITIONS AND WARPED DASH COVER DISLODGES VENT PREVENTING EFFECTIVE DEFROST / DE-FOGGING EFFORTS. *NM
- 11/14/2000· UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
- 11/06/2003· STRUCTURE
I HAVE A 1999 MERCURY MYSTIQUE. I REPLACED MY DASHBOARD DUE TO WARPAGE UNDER MY ONE YEAR WARRANTY. I RECEIVED A RECALL FOR THE DASHBOARD AFTER THE ORIGINAL HAD BEEN REPLACED. THIS PAST SUMMER MY DASHBOARD STARTED TO WARP AGAIN. I CONTACTED HUNT FORD IN LA PLATA MD, BUT WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE WARRANTY HAD EXPIRED. I AM CURRENTLY EXPERIENCING AN INCREASE IN THE WARPING. THE PORTION OF THE DASH THAT HOLDS THE VENT IS CURLING OUTWARD, AND THE DASH IS RISING UP. I VERY CONCERNED ABOUT HOW FAR UP THE WINDSHIELD THAT THE DASH WILL RISE. I DO NOT FEEL THAT A COMPANY WHO ISSUES A RECALL HAS THE RIGHT TO END THAT RECALL WHEN THE PROBLEM OBVIOUSLY DOES NOT END. THANK YOU FOR YOUR TIME AND ASSISTANCE WITH THIS COMPLAINT.*AK
- 11/06/2001· AIR BAGSCrash
VEHICLE WAS GOING 25-30MPH AND ANOTHER VEHICLE COMING NORTH TRIED TO MAKE A LEFT TURN AND THE TWO VEHICLES COLLIDED. CONSUMERS VEHICLE WAS HIT HEAD-ON. AIR BAGS DID NOT DEPLOY. CONSUMER HAD NECK/ SHOULDERS/ KNEES AND BACK INJURIES, CONSUMER WAS CURRENTLY TRYING TO CONTACT FORD TO FIND OUT WHY AIR BAGS DID NOT DEPLOY.*AK *SLC
- 11/03/2006· SERVICE BRAKES, HYDRAULICCrash
THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED
- 11/03/2006· SERVICE BRAKES, HYDRAULICCrash
THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED
- 11/01/2001· VEHICLE SPEED CONTROLCrash
CONSUMER'S VEHICLE WAS IN PARKING LOT WHEN CONSUMER TAPPED THE ACCELERATOR LIGHTLY, THEN SUDDENLY ENGINE ROARED, AND VEHICLE ACCELERATED ON IT'S OWN UP TO 40-50 MPH. CONSUMER COULD NOT SLOW DOWN VEHICLE, AFTER 50-100 YARDS VEHICLE CRASHED INTO GUARDRAIL, CAUSING EXTENSIVE DAMAGE TO VEHICLE. NO INJURIES.*AK *TT
- 10/30/2002· UNKNOWN OR OTHER
IN AUGUST 2001, I RECIEVED A LETTER FROM MERCURY/FORD MOTOR STATING "THE COVER ON YOUR INSTRUMENT PANEL MAY WARP". I IMMEDIATELY CALLED THE DEALER AND MADE AN APPOINTMENT TO HAVE THE CAR CHECKED ON 09/22/2001. I HAVE THE LETTER THAT WAS SENT TO ME AND THE INVOICE FROM THE DEALER STATING "NO WARPAGE CHECKED OK AT THIS TIME". I WAS ADVISED BY JOSEPH CAPEZZUTO TO KEEP THE LETTER FOR FUTURE IF NEEDED. IN THE MIDDLE OF SEPTEMBER 2002 I NOTICED THAT THE BLACK PLASTIC PIECE WAS LOOSE ON ONE SIDE. I PUSHED IT IN TO PLACE SEVERAL TIMES. IT WAS NOT UNTIL OCTOBER 2002 THAT I REALIZED THAT IT WAS WARPING WITH THE PANEL BEGAN TO RAISE. IT IS SEVERAL INCHES HIGH BLOCKING THE LOWER VIEW OF THE WINDSHIELD. I TOOK IT TO A LOCAL FORD DEALER AND WAS ADVISED TO LEAVE IT THAT NIGHT FOR NEXT DAY SERVICE. THE NEXT DAY I WAS TOLD IT WAS NOT COVERED DUE TO THE DEADLINE EXPIRED AUGUST 31, 2002. ALL I WANT IS FOR FORD TO REPLACE THE DEFECTIVE PART THAT THEY INSTALLED IN MY CAR IN THE FIRST PLACE. THANK YOU DT
- 10/29/2009· STRUCTURE
TL* THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE ENTIRE LENGTH OF THE INSTRUMENT CONTROL PANELS SURFACE BEGAN DEVELOPED CRACKS AND WARPS. A PLASTIC PIECE FROM THE PANEL, THAT WAS 5 INCHES IN HEIGHT BLOCKS THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT COMMENTED THE FAILURE WAS RELATED TO THE FORD CONTOUR DASHBOARD DEFECT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 112,000.
- 10/29/1999· AIR BAGSCrash
WHILE DRIVING DOWN THE ROAD, WHICH CONSUMER HAD THE RIGHT, ANOTHER VEHICLE FAILED TO YEILD WHILE COMING OFF FROM A SIDE ROAD. HAD A STOP SIGN TO STOP, BUT FAILED TO STOP. STRUCK CONSUMER'S VEHICLE ON THE DRIVER'S SIDE, AND NEITHER AIRBAG DEPLOYED. WAS WEARING SEAT BELT, BUT THE SHOULDER HARNESS DIDN'T SECURE DRIVER IN SEAT. HER HEAD STRUCK ON REARVIEW MIRROR. *AK
- 10/19/2000· VEHICLE SPEED CONTROLCrash
WHILE IN A PARKING SPOT CONSUMER PUT FOOT ON BRAKE AND GAS PEDAL WENT TO THE FLOOR, AS IF IT WAS STICKING. IF TAPPED, IT WOULD RELEASE. CONSUMER'S CAR WENT OVER AN EMBANKMENT, CONSUMER HIT A TREE, 20 FEET AFTER THE EMBANKMENT. THAT WAS HOW THE CAR WAS STOPPED, CONSUMER WAS INJURED IN ACCIDENT. *AK *SLC
- 10/16/2003· SERVICE BRAKES, HYDRAULIC,VISIBILITY,STRUCTURE
HEATER DID NOT WORK PROPERLY. VEHICLE WAS TAKEN TO DEALER, AND THE BLOWER SWITCH WAS REPLACED. ALSO, CONSUMER HEARD A LOUD SQUEALING SOUND WHEN DEPRESSING THE BRAKES. ROTORS WERE REPLACED ON BOTH SIDES OF THE VEHICLE. THE DASHBOARD BEGAN TO RISE UP FROM THE DASHBOARD MOUNT. DEALER HAD NOT YET RESOLVED THE DASHBOARD PROBLEM. MANUFACTURER WOULD BE INFORMED OF THE MYRIAD OF PROBLEMS CONSUMER WAS HAVING.*AK
- 10/16/2000· STEERING
STEERING SPUN OUT OF CONTROL TO EXTREME RIGHT POSITION WHILE TRAVELING. NO ACCIDENT OCCURED BECAUSE IT OCCURRED IN A PARKING LOT. IF TRAVELING AT HIGH SPEED THIS SAME OCCURENCE MAY HAVE BEEN FATAL. TOWED TO KOON'S FORD IN COLLEGE PARK, MD. DIAGNOSED A
- 10/14/2002· FUEL SYSTEM, GASOLINE,UNKNOWN OR OTHER
MR
- 10/13/1999· STRUCTURECrash
THE VEHICLE WAS REAR ENDED WHILE AT A STOP LIGHT BY AN 18-WHEELER TRUCK. THE MOST OBVIOUS PROBLEM IS THAT THE BUMPER IS SO ROUNDED THAT THE TRUCK'S FENDER RODE UP ON THE BUMPER AND DID MOST OF THE DAMAGE TO THE TRUNK/TAIL LIGHT AREA. I BRING THIS TO YOUR ATTENTION BECAUSE I DO NOT BELIEVE ANYONE HAS LOOKED INTO THE PROBLEM OF LARGE ROUNDED (PLASTIC) BUMPERS AND THEIR ABILITY TO ABSORB IMPACT. UNLESS HIT EXACTLY IN THE MIDDLE, THE OTHER BUMPER WILL EITHER RIDE UP OR BELOW THE ROUNDED BUMPER CAUSING MUCH MORE EXTENSIVE DAMAGE. THIS IS MUCH MORE SERIOUS THAN TESTING PREVIOUSLY DONE WITH BUMPERS HITTING A FLAT WALL OR A POST STICKING OUT OF THE GROUND. I WOULD LIKE TO SEE TESTING DONE SHOWING THE EFFECTS OF A ROUNDED BUMPER HITTING A ROUNDED BUMPER, JUST SLIGHTLY HIGH OR LOW. I BELIEVE THE RESULTS WOULD BE MUCH MORE EXTENSIVE, EXPENSIVE AND ASTOUNDING. THE DAMAGE INCURRED BY MY VEHICLE SHOWED NO DISTORTION OR COMPRESSION OF THE BUMPER AT ALL, A LOT OF SCRATCHES, BUT THE MOST DAMAGE WAS DONE TO THE TRUNK/TAIL LIGHT AREAS. STUDIES NEED TO BE DONE ON THE INEFFECTIVENESS OF LARGE DECORATIVE ROUND BUMPERS.
- 10/10/2003· STRUCTURE
ENTIRE DASHBOARD IS LIFTING, AND HAS STARTED COVERING THE VENTS FOR THE DEFROSTER. *AK
- 10/08/2012· STRUCTURE,ENGINE
I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE. *TR
- 10/08/2004· POWER TRAIN
(1) START CAR, DRIVE FOR 10-20 MINUTES. (2) EVERY TIME WITHIN 10-20 MINUTES, "O/D OFF" BLINKS. (3) BROUGHT TO 2 SERVICE CENTERS, BOTH PUT CAR ON COMPUTER, SAID "TCC SOLENOID" PROBLEM, NEEDED NEW SOLENOID. I REPLACED SOLENOID ($300), DROVE, FAILURE REPEATED. *NM
- 10/06/2004· STRUCTURE
CONSUMER NOTICED THAT THE DASHBOARD WAS LOOSE AND MOVING UPWARD. THIS CAUSED POOR VISIBILITY TO THE DRIVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE DASHBOARD NEEDED TO BE REPLACED. *AK DASH BOARD CAME LOOSE VENT STICKING UP COVERING DRIVERS WINDSHIELD/VIEW. THE DASH BOARD IS PREVENTING THE DEFROSTER FROM WORKING. VEHICLE WAS RECALLED FOR THIS ISSUE BUT THE CONSUMER WAS NOT NOTIFIED. NOW THEY ONLY WILL FIX THE PROBLEM AT THE CONSUMERS EXPENSE. RECALL DID NOT DEAL WITHT HE SUBJECT OF THE INCIDENT. *TC
- 10/06/2003· STRUCTURE
DASHBOARD CURLED UP, BLOCKING DRIVER'S VISIBILITY. *AK
- 10/01/2003· VISIBILITY,STRUCTURE
DASHBOARD IS SEPARATING FROM STRUCTURE AND RAISING UPWARDS IN FRONT OF THE WINDSHIELD. AS A RESULT, DEFROSTER IS NOT FUNCTIONING PROPERLY, AND WINDOWS ARE NOT BEING CLEARED.*AK
- 09/30/1999· ELECTRICAL SYSTEM
WHEN USING THE HORN CONSUMER HAS TO USE EXTREME PRESSURE FOR IT TO BLOW. CONSUME SOMETIMES HORN WILL NOT BLOW AT ALL. CONSUMER TOOK VEHICLE TO DEALER, AND DEALER TOLD CONSUMER COULD NOT DETERMINE THE CAUSE. *AK
- 09/28/2001· ELECTRICAL SYSTEM
VEHICLE STALLED AT HIGHWAY SPEED, TAKEN TO DEALER 4 TIMES. REPLACED A FUSE, AND SAID THERE WAS NO PROBLEM WITH VEHICLE. VEHICLE HAS STALLED 5 TIMES.*AK
- 09/25/2001· SUSPENSION
FRONT END KEEPS VIBRATING. VEHICLE VIBRATES MORE WHEN SPEED IS UP TO 60 OR 70MILES PER HOUR.CONSUMER HAD VEHICLE IN SHOP FOR FRONT END, AND THEY CHECKED BRAKES, ROTATED TIRES AND CHECKED TRANSMISSION, BUT STILL DID NOT REMEDY PROBLEM.*AK
- 09/18/2002· UNKNOWN OR OTHER
RECALL 01 F 139 000/INSTRUMENT PANEL:DEALER, CAVENAUGH FORD CO. IN BLACKROCK, AR. PHONE# 870/878--6251 REFUSED TO HONOR RECALL. THE CONSUMER NEVER RECEIVED THE RECALL AND THE DEALER STATED THAT THE RECALL EXPIRED AUGUST 31, 2002. *AK THE CONSUMER STATES THAT THE INSTRUMENT PANEL HAS RISEN ABOUT 6 INCHES. THE CONSUMER IS COCERNED WITH THIS AFFECTING THE PASSENGER AIR BAG. *SCC
- 09/16/2000· STEERING,SERVICE BRAKES, HYDRAULIC
POWER STEERING IS LOST WHEN DRIVING THRU PUDDLES OR WET STREET. DOES NOT HAPPEN ALL THE TIME. BATTERY LIGHT REMAINS ON FOR SHORT DISTANCE AND BRAKES BECOME VERY NOISEY. CANNOT CONTROL CAR AT THIS POINT AND MUST STOP UNTIL POWER STEERING COMES BACK. ALMOST WENT OFF ROAD AND INTO BANK WHEN TURNING AND THIS HAPPENED. DEALERSHIP HAS NOT FIXED THIS PROBLEM YET, AND WILL BE TAKING THE CAR INTO THE SHOP TODAY BECAUSE THIS PROBLEM CONTINUES. 9/15/00. IT HAPPENS DURING RAIN, OF IF PUDDLES ARE IN PARKING LOT.
- 09/14/2004· STRUCTURE
THE DASHBOARD WAS BULGING WHERE THE VENT WERE LOCATED. A RECALL WAS ISSUED, HOWEVER CONSUMER RECEIVED THE RECALL NOTICE TOO LATE AND DEALER REFUSED TO PERFORM REPAIRS. CONSUMER WAS UNABLE TO SEE THE HOOD OF THE VEHICLE DUE TO THE DASHBOARD. *AK
- 09/10/2004· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT AND ABS LIGHT CAME ON/OFF, AND VEHICLE STOPPED IN THE MIDDLE OF TRAFFIC.*AK
- 09/05/2002· SERVICE BRAKES, AIR
RECALL NOT DONE IN A REASONABLE AMOUNT OF TIME. NO PARTS AVAILABLE.*JB
- 09/05/2000· SERVICE BRAKES, AIR
ABS SYSTEM IS LATE. THIS CAR STOPS VERY QUICKLY ON DRY PAVEMENT AND IT REQUIRES A VERY LONG DISTANCE TO STOP ON WET OR ICY CONDITIONS. THE CAR FEELS LIKE IT IS BEING PUSHED DURING ICY CONDITIONS. I HAVE RETURNED TO MY DEALER SEVERAL TIMES. THE FROUNT BRAKE PADS HAVE BEEN REPLACED AND THE HYDRAULIC PRESSURE HAVE BEEN CHECKED. THIS CAR DOES NOT FEEL SAFE! HOWEVER, THE DEALER SAYS THEY DO NOT KNOW WHAT TO DO. I HAVE COMPARED MY CAR TO OTHER OF THE SAME YEAR AND MODEL WHICH HAS CONVINCED ME THAT MY ABS SYSTEM IS NOT WORKING PROPERLY.
- 08/27/2005· VISIBILITY
EXTREMELY POOR VISIBILITY FRONT WINDSHIELD DRIVING AT NIGHT TIME IN THE RAIN WITH ONCOMING CAR LIGHTS AND STREET LIGHTS CAUSING AN INABILITY TO DRIVE - WINDSHIELD HAS DEFECT INSIDE THE GLASS WHICH IS ONLY A PROBLEM DURING THESE DRIVING CONDITIONS - DANGEROUS TO DRIVE IN THESE WEATHER CONDITIONS. APPEARS TO BE AN INTERIOR WINDSHIELD PROBLEM (BETWEEN GLASS) AND WINDSHIELD NEEDS TO BE REPLACED. *JB
- 08/26/2003· STRUCTURE
THE DASHBOARD RECEDED FROM THE WINDSHIELD. CAUSE UNKNOWN. *AK THE VENT SECTION ACROSS THE DASH CURLED, THEREFORE THE COVER WOULD NOT STAY. THIS CAUSED A REFLECTION ON THE WINDSHIELD WHICH CAUSED POOR VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHO TOLD THE CONSUMER ABOUT A RECALL RELATED TO THIS FAILURE. THE CONSUMER CALLED THE MANUFACTURER AND REQUESTED A REPAIR KIT. *SCC *NLM
- 08/22/2001· SERVICE BRAKES, HYDRAULIC
CONSUMER RECEIVED RECALL NOTIFICATION (00S03)HOWEVER CONSUMER STATES BRAKES ARE STILL MAKING NOISE, CONSUMER TOOK VEHICLE IN FOR SERVICE ON AUG 2, 2001 AND WAS INFORMED THAT THERE IS GLAZE ON THE BRAKES AND WILL EVENTUALLY WEAR OFF, HOWEVER CONSUMER STATES THE NOISE HAS BEEN GOING ON FOR THE PAST YEAR.*JB
- 08/19/2006· UNKNOWN OR OTHER
THE DASHBOARD IS BADLY WARPED BLOCKING MY VISION AND INHIBITING THE FUNCTION OF MY DEFROSTER. *JB