Safety ratings
1996 Mercury Mystique 4-DR.
- Lane departure warningNo
- Forward collision warningNo
- Electronic stability controlNo
Crash test videos & photos
No public crash-test footage is available for this vehicle.
Recalls (10)
- POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFTCampaign 98V233000 · 18/09/1998
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FLOOR SHIFT AUTOMATIC TRANSMISSION CONTROL CAN BE DAMAGED IF SUBJECTED TO CERTAIN INTERIOR CLEANING PRODUCTS. THE GEAR POSITION INDICATOR CAN DETERIORATE AND NOT CORRECTLY INDICATE THE ACTUAL GEAR POSITION.
Risk: THIS CONDITION CAN RESULT IN INCORRECT GEAR SELECTION.
Fix: DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION FLOOR SHIFT CONTROL.
- SUSPENSIONCampaign 08E033000 · 14/04/2008
FEDERAL MOGUL IS RECALLING 6,903 AFTERMARKET BALL JOINT ASSEMBLIES SHIPPED BETWEEN NOVEMBER 9, 2007 AND MARCH 26, 2008, WHICH MAY HAVE BEEN PACKAGED WITH INCORRECT NUTS. THE PART NUMBERS PACKAGED WITH INCORRECT NUTS ARE: K7147, K7329, K8683, AND 104353. THESE PARTS WERE MADE FOR USE ON THE VARIOUS VEHICLES LISTED ABOVE.
Risk: THE NUTS INCLUDED IN THE PACKAGING FOR THESE BALL JOINT ASSEMBLIES ARE MISSING THE INTENDED PREVAILING TORQUE (SELF-LOCKING) FEATURE. IF THE INCORRECT NUT WAS TO BECOME LOOSE, THE JOINING MEMBERS MAY LOOSEN LEADING TO A SEPARATION OF THE BALL JOINT. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
Fix: FEDERAL MOGUL WILL NOTIFY OWNERS AND REPLACE THE PARTS FREE OF CHARGE. THE RECALL BEGAN ON MAY 22, 2008. OWNERS CAN CONTACT FEDERAL MOGUL AT 877-489-6659.
- FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAPCampaign 99V247000 · 13/09/1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FUEL FILLER PIPE VENT HOSE MAY HAVE LESS THAN THE INTENDED LEVEL OF OZONE RESISTANCE, WHICH COULD RESULT IN THE HOSE BECOMING BRITTLE AND CRACKING.
Risk: A CRACKED HOSE COULD RESULT IN FUEL LEAKAGE WHEN THE VEHICLE IS BEING FUELED.
Fix: DEALERS WILL INSTALL A FUEL FILLER VENT HOSE CONTACTING THE APPROPRIATE BLEND OF PVC AND NITRILE RUBBER.
- SERVICE BRAKES, HYDRAULICCampaign 06E022000 · 13/03/2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Fix: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
- VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENTCampaign 01I009000 · 09/07/2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 1995-1997 FORD CONTOUR AND MERCURY MYSTIQUE VEHICLES. THE HEATER BLOWER RESISTOR COULD OVERHEAT CAUSING THE ATTACHED ELECTRICAL CONNECTOR TO MELT.
Risk: THIS COULD CREATE THE POTENTIAL FOR A FIRE.
Fix: FORD WILL PROVIDE ADDITIONAL WARRANTY COVERAGE FOR THE HEATER BLOWER SWITCH FOR 10 YEARS FROM ORIGINAL DATE OF SALE OF THE VEHICLE OR 150,000 MILES, WHICHEVER COMES FIRST. DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS FREE OF CHARGE.
- ELECTRICAL SYSTEMCampaign 01V230000 · 09/07/2001
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Risk: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A FIRE.
Fix: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
- SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTSCampaign 00V075000 · 09/03/2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Risk: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
- VEHICLE SPEED CONTROL:CABLESCampaign 97V225000 · 08/12/1997
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH THE TRACTION CONTROL OPTION. THE THROTTLE CABLES WERE DAMAGED DURING VEHICLE ASSEMBLY LEADING TO FRAYING OR SEPARATION OF THE THROTTLE CABLE.
Risk: THIS CONDITION COULD PREVENT THE ENGINE FROM RETURNING TO IDLE.
Fix: DEALERS WILL REPLACE THE THROTTLE CABLE WITH A REVISED DESIGN THAT IS LESS SUSCEPTIBLE TO BENDING OR KINKING DURING INSTALLATION.
- ENGINE AND ENGINE COOLINGCampaign 00V367000 · 06/11/2000
VEHICLE DESCRIPTION: 1995 PASSENGER VEHICLES EQUIPPED WITH THE 2.0L AND 2.5L ENGINES, AND 1996 VEHICLES EQUIPPED WITH 2.5L ENGINES. TIGHTENING OF THE ENGINE COOLING FAN MOTOR BEARINGS, UP TO AND INCLUDING MOTOR STALL, CAN RESULT IN INCREASED MOTOR TORQUE AND HIGHER THAN NORMAL MOTOR CURRENT AND ACCOMPANYING HIGH MOTOR TEMPERATURES.
Risk: OVERHEATING OF THE COOLING FAN MOTOR DUE TO EXCESSIVE CURRENT CAN RESULT IN SMOKE AND ODORS FROM BEARING GREASE, INSULATION AND OTHER INTERNAL MOTOR COMPONENTS. IF ELECTRICAL CURRENT CONTINUES TO BE APPLIED TO THE MOTOR, INTERNAL MOTOR COMPONENTS COULD IGNITE POSSIBLY IGNITING OTHER ENGINE COMPARTMENT COMPONENTS.
Fix: DEALERS WILL INSTALL A POSITIVE TEMPERATURE COEFFICIENT DEVICE IN-LINE WITH EACH FAN MOTOR. FORD WILL ALSO EXTEND THE WARRANTY ON THE ENGINE COOLING FAN ASSEMBLY TO A TOTAL OF 8 YEARS OF SERVICE OR 100,000 MILES FROM THE WARRANTY START DATE, WHICHEVER OCCURS FIRST. IF THE VEHICLE ALREADY HAS MORE THAN 100,000 MILES, THIS COVERAGE WILL LAST UNTIL JULY 31, 2001.
- EXTERIOR LIGHTING:HEADLIGHTS:SWITCHCampaign 99V103000 · 05/05/1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TERMINALS AT THE HEADLIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING.
Risk: THE DAMAGE COULD RESULT IN DISTORTION OF THE TERMINAL CAUSING AN OPEN CIRCUIT IN THE INSTRUMENT PANEL ILLUMINATION, PARKING LAMP, AND TAIL LAMP CIRCUITS.
Fix: DEALERS WILL INSTALL A HEADLAMP SWITCH WIRING CONNECTOR CONTAINING BRONZE TERMINALS AND AN INSPECTION, AND REPLACEMENT IF NECESSARY, OF THE HEADLAMP SWITCH.
Owner complaints
Most-reported areas
- ELECTRICAL SYSTEM46
- ENGINE AND ENGINE COOLING39
- POWER TRAIN27
- VISIBILITY19
- SUSPENSION14
- EXTERIOR LIGHTING14
- SERVICE BRAKES14
- STEERING14
Read individual complaints (50 most recent)
These are unverified consumer reports filed with NHTSA, shown as submitted.
- 12/31/2002· UNKNOWN OR OTHER
1996 MERCURY MYSTIQUE. MR SCC
- 12/30/2000· SUSPENSION
NEED TOO RECALL THE STABILIZER BAR FRONT /AND LINKS FRONT AND BACK.
- 12/30/2000· SUSPENSION
WHEM BAR BREAKS IT BREAKS THE LINK, AND WEARS THE TIRES DOWN FAST. *AK
- 12/29/1999· AIR BAGSCrash
ON THIS DAY A TRUCK CUT IN FRONT OF US IN HEAVY TRAFFIC WHERE I HIT HIS BUMPER AND NO DAMAGE WAS DONE TO HIS. BUT MY CAR TOOK DAMAGE FROM THE IMPACT AND MY HUSBAND RECIEVED TRAUMA FROM THE PASSENGER AIRBAG THAT PUT HIM IN THE HOSPITAL FOR FOUR DAYS WITH TRAUMA TO HIS RIGHT EYE. HE WAS IN HIS SEATBELT AND WAS KNOCKED OUT WITH BLOOD TRAUMA TO HIS RIGHTEYE THAT CAUSE PERMANENT NERVE DAMAGE. THE ATTORNEY'S WE HAVE HAD HAS BEEN DISBARRED AND PAIDOFF BY FORD/MERCURY AND THEIR WAS A AIRBAG EXPERT BY THE NAME OF JACK OUT OF LUFKIN TEXAS AND WE NEED HIS REPORT TO BE COMPENSATED FOR THE MALFUCTION OF THE AIRBAGS AND FOR THE COMPANY TO CLAIM RESPONSIBILITY AND PAY FOR THIER ERROR. PRIOR TO THIS MY AIRBAGS HAD BEEN SCHEDULED TO BE REPLACED IN LOUISIANA IN JUL 1997. BUT THE DEALERSHIP RECIEVED MY AIRBAGS OVER 3 MONTHS AFTER I HAD LEFT THE STATE SO THERE WAS SOMETHING WRONG WITH THESE AIRBAGS AND THE COMPANY NEVER NOTIFIED ME OF THE DANGER , PLEASE HELP ME IF I CAN GET THE INSPECTORS REPORT, I WILL BE ABLE TO HAVE THE PROOF TO WIN MY CASE. *AK
- 12/28/1998· ELECTRICAL SYSTEMFire
FIRE OCCURED WHILE VEHICLE WAS PARKED. WOULD LIKE SOMEONE TO INVESTIGATE. FORD SAYS THEY WOULD NOT INVESTIGATE AND WOULD NOT COMPENSATE FOR REPLACEMENT OF VEHICLE. INSURANCE WILL ONLY COVER MARKET VALUE WHICH DOES NOT REPLACE MY CAR. PLEASE ADVISE AS FAR AS LEGAL RECOURSE. DEALERSHIP SAYS THEY CANNOT DO ANYTHING EITHER. IN THE MEAN TIME I CANNOT PURCHASE A SIMILAR VEHICLE FOR THE BLUE BOOK VALUE.
- 12/23/2005· EXTERIOR LIGHTING,VISIBILITY
DT: THE CONTACT STATES THERE IS A NHTSA RECALL CAMPAIGN 99V103000 CONCERNING THE EXTERIOR LIGHTING.: HEADLIGHTS. THIS VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL, BUT IT IS NOT INCLUDED IN THE RECALL DUE TO VIN. NO REPAIRS HAVE BEEN MADE DUE TO THE EXPENSE. *AK UPDATED 01/19/06. *JB
- 12/23/1998· FUEL SYSTEM, GASOLINE
WHEN DRIVING CONSUMER CAN SMELL GAS FUMES COMING FROM THE TANK, AND THERE IS A LEAKAGE COMING FROM THE REAR TANK. THE CONSUMER FILLED UP THE VEHICLE WITH GAS, HE WALKED AROUND THE VEHICLE AND NOTICED GAS WAS ON THE GROUND. *AK
- 12/17/2004· ENGINE AND ENGINE COOLING
THE VEHICLE RAN ROUGH WHILE DRIVING AT ANY SPEED. THIS CONDITION CAUSED A PROBLEM WHILE DRIVING IN TRAFFIC. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THAT THE PLASTIC INTAKE MANIFOLD NEEDED TO BE REPLACED. *JB
- 12/08/2003· ELECTRICAL SYSTEM
WHILE DRIVING 30 MPH WIRE TO THE BATTERY MELTED. AS A RESULT, THE VEHICLE SHUT DOWN IN TRAFFIC. *AK
- 12/04/2001· POWER TRAIN
THE GEAR DOES NOT SHIFT PROPERLY. FROM STOP TO LOW SPEED (<20MPH) IT WHINES, JERKS AND STALLS. AT HIGH SPEED (40MPH) IT STOPS SHIFTING AND KEEPS WHINING AT 3-4000RPM WHILE IT SHOULD SHIFT UP. THE O/D OFF WARNING LIGHT COMES UP 2-3 MINUTES AFTER STARTING THE CAR. *AK
- 12/04/2001· FUEL SYSTEM, GASOLINE
FUEL TANK LID DOES NOT OPEN WHEN THE LEVER IS PUSHED DOWN FROM THE INTERIOR OF THE CAR. IT HAS TO BE OPENED FROM THE TRUNK. *AK
- 11/30/1999· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,SEATS
BODY PAINT-ACID LIKE BLEMISHES; BRAKES-PREMATURE WEARING OUT; SEAT- DRIVER'S SEAT LOOSE; SEAT BELT- BELT DOES NOT RETRACT FULLY AND CATCHES IN CLOSING DOOR ,RESULTING IN BROKEN BUTTON; ENGINE(COLD STARTS)- ENGINE PRONE TO STALLING AND LOW IDLE SPEED; REMOTE TRUNK AND FUEL FILLER DOOR RELEASE - REMOTE RELEASE DOES NOT ALWAYS FUNCTION; WATER LEAKS INTO TRUNK WHILE TRUNK IS OPEN; VEHICLE RIDES HARSHLY - STRUTS CHECKED AND NO TROUBLE FOUND; AUTO TRANSMISSION SHIFTING DIFFICULTY SHIFTING FROM REVERSE TO PARK; TRUNK LOCK INOPERABLE DURING COLD WEATHER; POWER WINDOWS BINDING.
- 11/29/2000· SERVICE BRAKES, HYDRAULICCrash
RECEIVED RECALL 00V075000. CONTACTED DEALERSHIP & MECHANIC CLAIMED REPAIRS DONE ON VEHICLE WHEN BROUGHT IN, WITHIN ONE HOUR. WAS DRIVING VEHICLE ON NOVEMBER 17, 2000, AND POWER ASSIST BRAKE VALVES LOCKED UP & LOST ALL POWER TO VEHICLE. VEHICLE WENT BACKWARDS INTO A RAVINE. VEHICLE TOWED & WAS DECLARED TOTALED BY INSURANCE COMPANY. *AK
- 11/25/1996· STEERING
WHEN DRIVING THE POWER STEERING GOES OUT . PLEASE DESCRIBE . *AK
- 11/20/1998· INTERIOR LIGHTING
TRUNK LIGHT FAILED.
- 11/04/1997· STEERING
POWER STEERING FAILED.
- 11/02/1999· EXTERIOR LIGHTING
DUE TO RECALL NOTICE #99V1030000 CONSUMER TOOK VEHICLE FOR APPOINTMENT, BUT NOTICE THAT THE VEHICLE REMAINED PARKED IN THE SAME LOCATION SENSE DELIVERY. HOWEVER, THE MECHANIC INFORMED OWNER THAT THE REPAIR WOULD TAKE 20 TO 45 MIN. THE OWNER TOOK THE VEHICLE HOME & CHECKED UNDER HOOD AND NOTICE NO REPAIR HAD BEEN DONE. OWNER NOT SATISFIED.
- 10/31/1997· SUSPENSION
WHEN DRIVING OVER A BUMP THE CAR MAKES A LOUD POPPING NOISE. DEALER HAS CAR. *AK
- 10/30/2002· STEERING
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING THE STEERING WHEEL BOUNCE OFF HER KNEE AND LANDED IN THE PASSENGER SIDE. THE DEALERSHIP IS AWARE OF THE PROBLEM. TS THE VEHICLE WAS NOT RESPONDING WELL TO STEERING. AS CONSUMER LET GO, THE WHEEL FELL OFF. *JG
- 10/27/1997· SERVICE BRAKES, HYDRAULIC
OWNER CLAIMS THAT THE CAR ROTOR'S WEAR DOWN QUICKLY. SHE HAS TO REPLACE THEM EVERY MONTH. *AK
- 10/24/1999· ENGINE AND ENGINE COOLING
AFTER STOPPING, CAR STALLED. THEN STARTED AND WHEN STOPPED AGAIN, STALLED. CAR WAS TOWED TO ISLAND FORD DEALERSHIP --HEAD GASKETS NEEDED TO BE REPLACED AS WELL HEADS. HEADS HAD WARPED. CHECK ENGINE LIGHT FAILED. DEALERSHIP WHERE CAR WAS PURCHASED COULD NOT BE TRUSTED TO DO THE REPAIR WORK. HOWEVER, ISLAND FORD NO BETTER-CAR HAS BEEN THERE FOR 1 MONTH.
- 10/23/2007· POWER TRAIN
THE FORWARD GEARS ON MY TRANSMISSION HAVE CEASED TO WORK. NOW I'M BEING TOLD THAT THE TRANSMISSION NEEDS TO BE REPLACED. I FIND IT KIND OF WEIRD THAT A 96 NEEDS A NEW TRANSMISSION ALREADY. *TR
- 10/23/1998· STEERING
STEERING WHEEL AND COLUMN CONTINUALLY VIBRATES.
- 10/22/1999· ELECTRICAL SYSTEM,STRUCTURE
THE OTHER PROBLEMS, THE TRUNK HAVING WATER DAMAGE DUE TO A SEVERE LEAK, MY ELECTRICAL SYSTEM IS NO GOOD. I HAVE A LOOSE ROD UNDERNEATH CAR APART OF THE STEERING/ I DROVE AROUND WITHOUT THE CAR BEING PROPERLY INSPECTED AND REGISTERED/ NO ADMISSION STICKER/ENGINE MAKES THIS WEIRD SOUND A RATTLING NOISE/ DRIVING ON THE HIGHWAY BETWEEN 45-50 SOMETIMES AT NO GIVEN MOMENT THE CAR WILL TAKE OFF UP THE HIGHWAY/ WHEN YOU PUT CAR IN GEAR IT JERKS SO HARD YOU THINK THE CAR HAS BROKEN DOWN. THE FUEL TANK DOES NOT PASS INSPECTION. THE SPEAKERS AND RADIO HAS ALSO NEVER PLAYED PROPERLY. I TRYED AND HAVE BEEN TRYING FOR THE LAST 2 YEARS AND 3 MONTHS PLUS. WHEN I FOUND OUT ALL THE THINGS WERE GOING ON I WAS VERY FURIOUS BECAUSE THESE PEOPLE KNEW THAT I WAS DISABLED, WITH A TERRIBLE INJURY, THIS WAS WHY I WAS TRADING IN MY CAR BECAUSE IT HAD OVER 100,000 MILES AND I NEEDED SOMETHING EXTRA DEPENDABLE. I VOICED THIS TO THEM, BECAUSE I HAD TROUBLE GETTING AROUND. I HAVE TRYED MANY TIMES TO RESOLVE THIS AND NOTHING HAS BEEN DONE FROM THE DEALERSHIP TO RECTIFY THIS. THEY TOLD ME ALOT OF LIES TO STALL ME DURING THE WINDOW TO RETURN THE CAR. I WAS TOLD THAT ONLY THE SALESMAN THAT SOLD ME THE CAR COULD DO THE PAPERWORK ON THE RETURN, THEN I WAS TOLD THIS SAME SALESMAN HAD GONE TO WORK ELSEWHERE. I WAS TOLD THEN THAT THE MANAGER WAS ON VACATION AND ONLY HE COULD DO THIS. I LEFT MESSAGE FOR THE OWNER TO CALL ME. I WAS PUT ON HOLD FOR LONG PERIODS OF TIME. LEFT ON HOLD, HUNG UP ON. THE SERVICE MANAGER WAS SO RUDE TO ME ABOUT FIXING THE RECALLS HE BROUGHT ME TO TEARS ALL THREE TIMES THAT I CALLED. HE WAS VERY MEAN TO ME AND TOLD ME HE DID NOT CARE WHAT FORD HAD SENT OUT ABOUT RECALLS HE WAS NOT GOING TO PUT MY CAR UP UNLESS I PAID FOR IT. AND, THAT IF HE PUT IT UP AND FIXED IT I WOULD NOT GET MY VEHICLE UNTIL HE WAS PAID FOR IT. AT THAT POINT I MADE UP MY MIND NOT TO GO THERE AND BE HUMILIATED AGAIN. THE DATES 07/14/1999 ARE ACTUALLY 07/14/1997, (MISTAKE) THERE'S MORE NO ROOM!
- 10/20/1998· TIRES
GOODYEAR EAGLE GT44 (P205-60-15) TIRES VIBRATED .
- 10/15/1998· AIR BAGS
FALSE DEPLOYMENT ON TWO OCCASIONS.
- 10/14/1999· EXTERIOR LIGHTING
SIGNAL LIGHTS AND THE BRAKE LIGHTS ARE WORKING INTERMITTENTLY. *AK
- 10/14/1998· SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
FRONT BRAKE ROTORS FAILED.ALSO REPLACED BATTERY.
- 10/14/1998· ELECTRICAL SYSTEM
BATTERY FAILED.*ET
- 10/13/2009· AIR BAGSCrash
1996 MERCURY MYS AIR BAGS FAILURE IN CAR ACCIDENT. *TR
- 10/13/2000· SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURECrash
TRANSMISSION FAILURE 2 YEARS AFTER CAR WAS PURCHASED, ENGINE REPLACED 2 YEARS AFTER PURCHASE. HUB BEARING ASSEMBLY BROKE 1 YEAR AFTER PURCHASE OF CAR. CAR DRIVES EXTREMELY HOT - TO NEAR OVER HEATING POINT. TRUNK LEAKS WHEN IT RAINS. DRIVER SIDE WINDOW MALFUNCTIONING. INSTRUMENT PANEL MALFUNCTIONED (WAS FIXED BEFORE RECALL). CHECK ENGINE LIGHT STAYS ON CONSTANTLY EVEN AFTER TUNE UP/ MAJOR WORK DONE.
- 10/09/1997· SERVICE BRAKES, HYDRAULIC
BRAKES: WHEN DRIVING AND ATTEMPTING TO STOP, HAVE TO PUSH THE BRAKES COMPLETELY TO THE FLOOR BEFORE THE VEHICLE WILL STOP. THE BRAKES APPEAR TO BE WORSE WHEN THE ROADS ARE WET. DEALER CAN'T FIND A PROBLEM WITH THE BRAKES. **AK
- 10/09/1996· ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE LOSES ITS POWER. PLEASE GIVE MORE INFORMATION. *AK
- 10/08/1999· ELECTRICAL SYSTEM
THE BRAKE LIGHTS FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED. HAD BEEN TO MECHANIC & THE FUSE & LIGHT BULB WERE CHANGED. THE PROBLEM STILL EXISTS. MECHANIC FEELS ITS AN ELECTRICAL SHORT IN THE WIRES. *AK
- 10/05/1999· SUSPENSION,SERVICE BRAKES, HYDRAULIC
WHEN DRIVING 55 MPH OR ABOVE AND APPLYING THE BRAKES ENTIRE STEERING COLUMN VIBRATES, CAUSE UNKNOW., DEALER REPLACED THE BRAKE ROTORS AND PADS, WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
- 10/04/1999· INTERIOR LIGHTING
ONCE VEHICLE IS TURNED ON AND TRAVELING INTERIOR LIGHTS WOULD COME ON INTERMITTENTLY. PLEASE PROVIDE FURTHER INFORMATON. *AK
- 10/03/1999· STEERING
I FEEL IT IS UNUSAL FOR THIS ASSEMBLY TO FAIL, CONSIDERING THE AGE OF THE VEHICLE AND THE LOW MILEAGE
- 10/01/1999· ELECTRICAL SYSTEM,EQUIPMENT
WHILE GOING 35MPH AIR CONDITIONER BLEW OUT. SMELLED LIKE A FIRE. HAD THOUGHT IT WAS BLOWER MOTOR & BROUGHT ONE FROM DEALER. UNDER THE DASH ON RIGHT HAND SIDE, THE PLASTIC HARNESS WIRE COVERNING HAD BURNT. THE ELECTRIC WIRES ON THE BLOWER MOTOR HAD MELTED. *AK
- 10/01/1997· ENGINE AND ENGINE COOLING
UPON ACCELERATING FROM A STOP, ENGINE WOULD TOTALLY SHUTDOWN WITH NO WARNING. *AK
- 09/30/2001· ENGINE AND ENGINE COOLING,VISIBILITY
SIDE WINDOWS MALFUNCTIONED. ALSO THERMOSTAT SHORTED OUT. *AK
- 09/30/1999· ELECTRICAL SYSTEM
VEHICLE EXPERIENCED ELECTRICAL FAILURES PRIOR TO RECALL NOTICE (99V-103), WHICH WERE RELATED TO RECALL COMPONENT AND CAUSED BURNING OF WIRING. MJS
- 09/25/2002· VEHICLE SPEED CONTROL
CRUISE CONTROL CABLE LINKAGE GOT HOOKED ONTO THE BLEEDER CAUSING THE THROTTLE TO STICK. THE DEALER HAS BEEN NOTIFIED. NLM *YH
- 09/25/2002· FUEL SYSTEM, GASOLINE
CONSUMER STATES WHILE DRIVING THE VEHICLE CUT OFF WHEN VEHICLE IS IDLING, THE RMP WILL GO UP TO 4. DEALERSHIP CANNOT FIND PROBLEM, HAD VEHICLE DIAGNOSED ,THE HEAT FROM THE MOTOR HAS CAUSED THE PLASTIC PART OF THE INTAKE MANIFOLD TO WARP AND FUEL AND ANTIFREEZE LEAKES INTO HEAD OF ENGINE. NLM
- 09/22/1999· EXTERIOR LIGHTING
TAILLIGHTS AND HEADLIGHTS ARE WORKING INTERMITTENTLY. *AK
- 09/21/1999· EQUIPMENT
THE HIGH/LOW SWITCH FOR THE AIR CONDITIONER BURNED OUT THE WIRING HARNESS. CONSUMER COULD SEE SMOKE FROM THE VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALERSHIP FOR THIS PROBLEM. THE SWITCH WAS REPLACED. THE WIRING HARNESS IS STILL DAMAGED. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
- 09/18/2001· EXTERIOR LIGHTING
WHEN THE CONSUMER ENGAGED THE RIGHT TURN SIGNAL, SEVERAL SECONDS LATER SMOKE STARTING STREAMING OUT OF THE STEERING COLUMN THROUGH THE RUBBER GASKET SURROUNDING THE DIRECTIONAL SIGNAL ACTUATOR ARM, THE DEALER FOUND THAT THE MULTI-FUNCTION SWITCH WAS DEFECTIVE AND IT WAS REPLACED, THE CONSUMER IS CONCERNED THAT THE PART DOES NOT CONTAIN A CHANGE IN DESIGN WHICH WOULD PREVENT THIS FROM OCCURING AGAIN.
- 09/17/1999· SUSPENSION
BROKEN STOP CAUSES SWAY BAR TO MOVE AND RUB ON FRONT CONTOL ARM CAUSING VIBRATION AND POSSIBLE STEERING DIFFICULTY!
- 09/17/1998· SUSPENSION,POWER TRAIN
STEERING WHEEL VIBRATES WHEN STOPPING THE VEHICLE. TRANSMISSION HAS BEEN REPLACED. DEALER CONTACTED ABOUT THE PROBLEM, AND IS NOT AWARE OF ANY REMEDIES. *AK
- 09/14/2000· STEERING,SUSPENSION,POWER TRAIN
THE CAR HAS HAD A HISTORY OF SUSPENSION, LINKAGE AND BEARING FAILURES SINCE IT WAS PURCHASED. MERCURY DEALERS AND MANUFACTURERS HAVE NOT BEEN HELPFUL. THE MECHANICS AT THE DEALER EXPLAINED TO ME OFF THE RECORD THAT THESE CARS HAVE A HISTORY OF FRONT END FAILURES HOWEVER, THE DEALER AND THE MANUFACTURER REFUSE TO ACKNOWLEDGE IT. YOU ARE INVITED TO TEST DRIVE THE CAR AND EXPERIENCE THE VIBRATION AND POOR HANDLING TO ASSIT YOU IN YOUR INVESTIGATION.
- 09/11/2001· ELECTRICAL SYSTEMFire
SMOKE EMENATED FROM STEERING COLUMN WHEN ENGAGING TURN SIGNAL. POTENTIAL FIRE HAZARD AS QUOTED BY FORD SERVICE ADVISOR. *AK